Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Eric Olson
3 months ago
We had a fan hub and idler bearing go out in bus. Found this place on Google and took us in immediately and after ordering parts next day order in, put us together and sent us on our way. Great, professional and courteous staff and the price was well under what we thought it was going to be. It's nice to know we have a garage to turn to in this area under our travels. Thanks
Rick Murray
9 months ago
Cant get better than these guys. Dont hesitate to call if you have any sort of heavy equipment issue.
Scott DeLafayette
4 years ago
I have used Big Red extensively for moving heavy material handling equipment for my work. Yesterday, I called and needed a winch out as the wife decided to take a trip in the ditch. They were there quickly and were able to get her out in no time. They are quick, efficient and cost effective. I would recommend them to anyone in the area.
Scott Roosevelt
3 years ago
Overall the customer service was good. But during the tow a body panel blew off my truck. While they were diagnosing the problem (s) they took apart my dash and broke a bracket that my kids made me 17 years ago. I haven t seen or talked to them in 4 years. 1 guy blamed it on the other guy and then apologized for it. But was nonchalant about it. The bracelet by itself was enough for me not to give a good review...Services: Electrical, Auto engine diagnostic, Special vehicle towing
Trevor Fuller
3 years ago
Staff are helpful & knowledgeable, very friendly & down to Earth too. They were quick to get there, found my problem immediately and strive to do quality work the first time. Highly recommend them!
Chad W
11 years ago
Excellent service at a fair price! I had a piece of heavy equipment that needed to load onto a flatbed truck--Big Red Towing did the job without any issues and performed the work for the price that they had quoted me over the phone -- even though loading proved to be somewhat complicated. I highly recommend this company and look forward to working with them again!
Ashley Bertollini
3 years ago
Tried calling for a road call. Explained the situation that had occurred and the dispatch would not listen to what we were going to do with the unit prior to being towed and was very rude. The company I work for uses Big Red all the time but after this I don t think we will be.
Charlie
a year ago
We had a break down and they had tractor and trailer back to the terminal in a very short time. Very happy with the service Big Red provides.
Junior Mack
2 years ago
Big Red helping out at Critical times no matter what mother nature brings
Kristian Tyson
2 years ago
Unfortunately one of my employees stuck a 60ft aerial 4x4 lift in a very wet , very muddy lawn on a hill , big red response time was less than 30 mins from my call and recovery took about 5 mins , I would recommend and definitely use this service in the future.Service: Special vehicle towingService: Special vehicle towing
james emert
3 years ago
I had to call and get a Heavy recker To pull my truck free from ice. Driver did a great job 10 stars to driver and Negative 5 on the person answering the phones. Driver change my mind to use them again if I have toService: Special vehicle towingService: Special vehicle towing
Douglas Bevin
4 years ago
Awesome repair facility has the vehicle done when promised found underlying problems and solved them with ease. Labor prices lower than the average. Great polite staff.
Tonei Wilson
a year ago
They are extremely reliable. There prices are expensive. I would recommend them if your in a serious jam and need emergency towing.
Scott Evans
a year ago
My company uses Big Red a lot. Quick response, no job they can t do, great guys.
Timothy Hodnett
3 years ago
This is definitely one of the best shops and tow companies in New York Very professional reasonable pricing and very talented mechanics They figured out problems on my truck that no one else could I will forever make it a point to take my truck to big red towing when ever I have issues If you need work done to your heavy duty equipment and you want it done right the 1st time You should definitely take it to big red towing I'm a very satisfied customer
Greg Van Doran
a year ago
Nice people, good work, try there best to help you get going on your way
Bill Overbaugh
9 years ago
I've used Big Red towing for 8 trucks this year ranging from a 32,000 GVW straight truck (propane bobtail) to F550 utility trucks and even a Moffett forklift. They are fast, courteous and their rates are excellent. I've been extremely impressed.
Omar Hussein
8 years ago
fall off the ramp while I was taking exit 14 South of Syracuse New York call to these guys and had to be pulled out of the snow and brought to the shop costed me about 3000 don't know if is a fair price or no since it was the first time I ever had to be pulled out of the snow but the good thing is they have the best equipment so they can handle every job professionally. ..
Jeff Newstead
a year ago
Friendly people and timely road service ... service tech helped as much as he could and pointed me in the right direction .... thank you
Elizabeth Pearson
4 years ago
We were travelling when our motorhome broke down in Syracuse, NY. To make a long story short, we were referred to Big Red Towing through Camping World (Syracuse). Big Red's technician, Greg, did an excellent job of assessing our diesel engine and, ultimately, making the repairs. Our motorhome had to be towed from Camping World to Big Red's shop for the repairs, a job that Big Red Towing also performed for us. We found out that towing a motorhome is not a simple job but Big Red Towing handled it. Big Red Towing got us back on the road before our next scheduled camping trip. We were very pleased with their service.
Angel M.
3 years ago
Jordan from big Red was great he was out fast and got the job done, price was fare 10 stars all day
Man Man
5 years ago
$495 - minimum charge there. they ask - is it a lot??? every body think differently, its like a pull start , usually companies charge $150 - $250, it was happen less than 1/2 mile from towing company on a same street.
Thereasa Bond
9 months ago
These guys were extremely calm and helpful
James Stevens
a year ago
Need a tow, their the people to know!Excellent Customer serviceThe equipment and knowledge to tow whatever you have.
Flor Valencia
6 years ago
Got stuck sliding down a hill and almost tipped the entire thing on its side. The operator of the truck was a extremely proffesional individual. Super guy, saved me and my truck
Scott Williamson
3 years ago
Quality company. The can suit the needs of may different aspects of the trade. Call for estimates and services.
Rabbi Yisroel Bernath
7 months ago
Care and concern.
Marcus Foster
a year ago
Did great work on the 2nd shift for me.
Jasmine Shedd
4 years ago
Got my bus back to my work safe and quickly. Great service overall.
Carl van Kesteren
10 years ago
Big Red Towing is my first and only call for my transport needsThey handle the hauling of priceless vintage trucks for me and my clients.I will not call anyone else ...