Richmondtown Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  courtney denicola nowak
a month ago
I ve been customer here for nearly 15 years, having once been a neighbor of the previous owner. I knew Joe D from previous dealings and didn t hesitate to call him two weeks ago when something was up with my brakes. He assured me he d take a look at them as soon as he was able, and after a thorough look, he identified the issue. The communication was good and I felt confident in his diagnosis of the issue. I appreciate the time he took to explain what he did. As a woman who knows nothing about cars, it can be overwhelming to be faced with an unexpected problem. Thanks to Joe, I felt comfortable asking questions.

  Vincent
a month ago
When it comes to great workmanship and amazing customer service, This is the repair shop you want to be at. These guys always stand behind their work. Thank you for all the headaches and money you saved me over the years. Keep up the good work!

  Zack Levinson
2 months ago
The worst, Joe was rude and didn t bother even trying to listen on the phone. Tried telling me that the problems with my car had nothing to do with the battery, didn t change the battery and now I m stuck with a car completely dead. I only recommend coming here if you want your car left of worse than it was before

  Anthony Knee
a month ago
Been going here over 4 decades,, never left unsatisfiedwith thier mechanical work ,,,also very professional,fair and honest

  Ryan Waldman
6 months ago
I used to own a repair shop on Staten Island. Unfortunately a situation caused me to close down. At the time the original owner Joey still owned Richmondtown service center. Any customers I was still in contact with I told them to go there because the original owner joe Raia , not sure if that is right spelling, is a very honest and trustworthy business man. Because of this he would take good care of me when I brought my own car in for service. Well he sold business to his employee Joe D. Whenever I called him to get a price on something he would get very nasty with me. He claimed I told him I was coming in for u-joints on my truck. I was planning on it but my drive shaft snapped by my work near the meadowlands in New Jersey so I wound up putting in a used driveshaft myself on floor at my work Forgot to let him know. Next time I called about my sons car he gave me a ridiculous price on a front brake job. About 200 dollars higher then anyone else. I just recently called for a price on a starter job on my car. He told me to SCREW YOU and hung up on me. The service is not the same since Joe D bought the business. I do not recommend anyone to use this place Customer service is a big part of the business. I did not want any favors or special treatment just to be treated fair and nice. I will never recommend anyone to go there againServices: Tires, Steering & suspension repair, Steering & suspension replacement, Oil change

  Charles Wall
4 months ago
They did a great job fixing my car. They always do the right thing

  alice jo
4 years ago
Service is consistently reasonable and friendly. This past December they were so kind helping me fix a broken tail light because I had to travel that day and needed to repair it quickly. They went above and beyond to help. It is a comfort to me knowing they are there. I find them so easy to work with compared to the dealerships for repairs. Thank you!!!

  Michael John Blaise Hall
2 years ago
I m surprised you have a single star. I ve dealt with these scam artists twice. The first time, my wife s car there for inspection and they completely overcharge me over $1000 for a job someone in Tech school could accomplish. Second time, complete trash, customer service was direct and condescending. I just moved here and know the costs. A shame they ve been in business so long.If you re new to Staten Island or you care about pricing, DO NOT GO

  Kevin W
a year ago
Brought in my car for NYS inspection, failed me for windshield wiper blades. I agreed in order to pass inspection that they be replaced.I was charged $65 for 3 wiper blades installed.I find that to be outrageous and unacceptable.I would not recommend but all these shops seem to be the same. Don t even ask me about Technical Auto on Richmond Rd, even worse.

  Janice Earle
2 years ago
Richmondtown is my home base and has been for years.Never a worry about diagnosis or recommendations-Highly professional and cordial folks who go out of their way to service expeditiously. Joe Raia and team feel like family. They look out for you and your car.Services: Steering & suspension repair, Brakes, Air conditioning, BatteryServices: Steering & suspension repair, Brakes, Air conditioning, Battery

  Melvin Brito
a year ago
Called and asked the guy 100 times do you guys have safety yellow inspection sticker and said yes Made me wait an hour just to tell me they don t have it. These plp are so slow they take hours just to do an inspection

  Dave Homa
11 months ago
Very attentive, readily available, honest evaluation, very quick turnaround on service. 5 Stars!Service: Auto maintenanceService: Auto maintenance

  Sadi Bogdani
4 years ago
The biggest scam artists. Will overcharge you trying to be slick & try to sell a service that doesn t need to be done. Do your own research before EVER going to a mechanic. These guys are the worst & will lie to your face when you put them on the spot of how much parts actually cost. CROOKS CROOKS CROOKS!

  Robert Mydosh Sr
6 years ago
We take our 2 cars for yearly State inspection.They do a thorough check. We ve had brake replaced on both cars. Good work and reasonably priced.

  John Russo
2 years ago
Been going there for years there are always great to deal with and always straight forward no need to worry about being priced gouged and the work is always superb

  Edna Rena Murray
2 years ago
I arrived before 7am and I was taken at 6:40am. I was extremely satisfied with the service and I would recommend for a NYstate inspection.

  Lil DiTrento
3 years ago
They have been my mechanic for 33 years, I wouldn t go anywhere else. Very professional and honest.Services: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Battery, Oil change

  Louis Profeta
11 years ago
My High Rock, Green Belt Preserve is little known, hardly used the grand acreage. My morning repose where I hear quiet music, Bach at times, playing in a pit for all the action sensed of Nature's living performance. I walk the leaf layed trail, the dog leads the way he knows from ages ago.

  Michael Tilelli
9 months ago
Crooks don t go there better shop on arther kill

  Stephen Lauria
2 months ago
Very friendly staff

  Lawrence Levy
5 years ago
Excellent service at a fair price.Joe and his staff have the knowledge and style to handle most automotive needs.

  Matthew Maiara
4 years ago
Great mechanics fair prices treat you with the respect all around old fashioned values and service.

  Vinny Buonocore
7 years ago
Honest and reliable. Been a customer for over 20 years. Would definitely recommend.

  Steven Rohrlich
4 years ago
I stopped by for an inspection and they took care of me right away. And the mechanic gave me some valuable tips about my car.

  tiger slapping
6 years ago
I will never return for my car to be serviced here. They don't even know how to properly use a car lift.

  Robert Platt Jr
4 years ago
My go to aevice station. Affordable work and quality parts for repairs. Honest and reliable.

  Michelle Nocerino
4 years ago
The gentleman who helped me did not do the right thing he put 39 pounds of air in my tire

  Natasha Skinner
3 years ago
With circumstances concerning the Caronavirus, they provide wonderful service.

  On Time Recording
2 years ago
Great service I will go back

  Mike Moran
2 years ago
Great customer service . Very honest owner