Interstate Northeast, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric F Wright Sr
3 weeks ago
I called this company and was quoted a price of $243 for a tow. I was stranded on Highway 146A in a dark and very dangerous spot.I only had $50 at the time, so I allowed them to hold my vehicle in storage the next 24 hours was Saturday for $40 per day.Later that day at 3:30 pm, I went to pay the $200 balance; even though it's a 24-hour business, I was told that I could only get my car until 4 pm. If I couldn't make it by 4 pm that Friday, I had to schedule an appointment for Monday.So I asked again how much it cost to pick up my car on Monday $40 per day, and was quoted $280.Since I had an offer to sell my car for $350 on Monday, I asked if it wanted to purchase my car for a lower price price Friday. And they refused.So I scheduled to pick up my car Monday at noon. However, because I refused to give them my car for $200, I was now being charged $93 per day for storage.I called them shady and started recording the telephone call. The man then tried to bully me into giving my car away to them for $200 if I couldn't get there before 4 pm; And then said I was going through a lot of trouble for the $75 I stood to earn from selling of my vehicle on Monday.They told me $40 to store my car then changed the price to $93 when I wouldn't give away my car to them for $200.I've never experienced a situation where a business had the audacity to change the amount more than double, mid-sentence, to intimidate a customer and ultimately to steal their car while you are most vulnerable.DO NOT USE THESE CROOKS. I filed a detailed complaint with the BBB and will tell 1000 others what this company did to me. This was an outright criminal act, a theft of property by deceit, and a financial assault throu a severe abusively shocking business practice to the most vulnerable stranded with car troubles.I repeat, don't use these crooks for anything! They should not be in business. If it happened to me who knows how many others? They took my car without writing; then, with my car in possession, changed the price of storage to steal it from me. The rims and tires on my car alone are worth over $500.I never had agreed for them to take my car at $93 dollars a day to 4 pm that Friday, closed weekends. I was led to believe it was open 24 hours.They knew exactly what they were doing. It's an old playbook. Steal car by changing the storage fee. Here s how it goes: don't tell customers we close at 4 on a Friday, lead them to believe you can pick their vehicle anytime we're open 24 hours, don't give them any writing, say storage is $40 a day, once you have their car in your possession, change the storage fee price to 93, closed on weekends, price shoots up, customer can't pay double what was quoted plus repairs car stolen. "Hahaha works like a charm every time stupid customer dummies. Do not use this place it took my car under false pretenses. I was vulnerable after midnight on side of a dark Highway in Clifton Park then stole it from me. I tried to file a police report for theft. It was an unauthorized taking of my car if I was lied to, and without proof, the police should have helped.Shady. Look quoted $243 paid $43 owed $200 Friday. Storage fees 2 days Saturday and Sunday $40. Quoted 280. Got a sale for 350. Offered to sell the car to the company for $100 profit Friday. Refused. The cost to get my car went up from $280 on Monday to almost $700 look at this garbage! When I asked, Where did I get $280 from ? They told me The driver said,.. you were never quoted a price and They don't know where I got my number from . Oh, I m an idiot and would let a towing company take and store my car without a price. I was born on a Tuesday but not last Tuesday.If that s not bad enough, they refused to give me back my house keys and garage door opener misplaced inside their junky tow cab! I took my keys out to give them the key to the vehicle. They lied claiming keys were inside my car and wouldn t return them unless I signed the title to the car them.Shady shady. The worst. Don t use this company for ANYTHING!!!!!

  n s
2 months ago
Excellent service! We needed a flat bed tow from Saratoga springs to Clifton Park, during a cold snap. Northeast was Knowledgeable, fair, and fast. And very polite! Thank you!

  Robyn Williams
11 months ago
The service I received using this company for a tow was exceptional. The driver (Shawn) was very courteous and efficient. He was very comfortable with his driving and did a excellent job keeping my mind off the tow...I have a little fear of trucks. His customer service skills are excellent. I would highly recommend to anybody who needs a tow. Shawn is a great driver and knows what he is doing. Shawn thank you again. You're a great man and deserve the best. Thank youService: Car towing

  Melissa Lauterwasser
6 months ago
I didn't get the name of the driver who helped me last night but he was great! He was polite, helpful, respectful, kind, and knowledgeable. He made me laugh a few times during a stressful time which was greatly appreciated!

  Stephen Ing
3 months ago
Had a bad accident and everyone here was so nice, which I ve never had. The tower, front desk, and someone who helped me get to my car. Everyone helped make the experience better.

  Lizzi Love
2 months ago
Great service helped me get my keys out of my car sean I believe was his name he is awesome !

  Lauren Spada
6 months ago
Ryan Bean was absolutely wonderful with helping out our clients. He towed their car and was very careful not to drag it and was fantastic. The car wouldn't start and he took the time to get it started. Thanks again Ryan, for helping our clients. -Robyn and Lauren

  Sara E
11 months ago
Had a great experience. My car had an issue on the thruway. They came within 30 mins and helped me find an auto repair shop closer to my final destination. They towed me 90 miles (which was covered by AAA). Ryan (the driver) was very professional and nice.Service: Car towingService: Car towing

  Jacob Shafer
7 months ago
My car broke down on the side of the Northway 30 minutes from my garage. Interstate Northeast arrived in less than an hour, and had my car on the bed in minutes. 30 minutes later my car was sitting in a parking space at my garage. The whole interaction was as pleasant as a broken down car on the highway could be, and made me feel much better by the end of it.Service: Car towing

  Christina Makris
8 months ago
Absolutely incredible in every way! I got stuck in New York and had to be towed to Rhode Island. Interstate northeast was super helpful. A young man drove me back. He was a great driver, kind and professional. Thank you interstate northeast for helping me!Services: Car towing, Long distance haulingServices: Car towing, Long distance hauling

  helen parsons
10 months ago
Had a breakdown on I 88 with a blown tire . AAA called one towing service that left us waiting for 2 hours. They then contacted you guys and the driver was there promptly and very professional .Great service would definitely use again if needed.Service: Car towingService: Car towing

  Ian Miller
a year ago
February 2022 Interstate Northeast answered my insurance's and my roadside assistance call that my car was stuck in ice in street parking outside my apartment.The driver was young, probably in his 20's. He dinged my car (I paid for it to be fixed and a rental which cost $1100).I watched the driver hit my car as I stood and watched. I said, "You hit me." He said, "I thought you were spotting me."He immediately got out and took pictures of the damage and asked me if it was already there.Within days, I learned from my insurance company that the driver and Interstate Northeast were saying that the damage was preexisting.My insurance could not investigate because the damage cost was below my deductible. I have proof of when he arrived with the automatic text. The driver is saying the photo was taken before the work began.If one were to dissect the photo evidence, they would see the timestamp is 40 minutes after the time of arrival.Interstate Northeast does not care to help me.

  Robert Roslund
a year ago
Nobody wants to have their car towed or break down, but if you do, these are the guys! They have attentive, friendly drivers and very fair prices. Recommend them 100%. I have been a customer of theirs for at least 8 years now.

  Asghar Ali
a year ago
The sign is small enough for no one to notice it, especially at night. We explained there was an emergency with a 8 month old baby, and were parked for 25 minutes. The car had less gas than before, definitely was scratched as i know it as well as the back of my hand. I have pictures. $425 CASH, not credit card, debit or check. Customer service was lackluster and stale. The disrespect on an obviously expensive car is not tolerable. Besides all of these, another improvement that can be made is replacing the sign to be bigger, and able to be seen.Service: Car towing

  Linda Miller
11 months ago
Our vehicle broke down and Interstate Northeast towed us almost an hour to our mechanics destination. The driver, Jacob, was excellent at his job and helped make a stressful situation much better! We would highly recommend this Company and Jacob!Service: Car towingService: Car towing

  Maggie Mueller
a year ago
Ryan was very professional at towing our vehicle long distance. He took his job seriously and was very professional.Service: Long distance haulingService: Long distance hauling

  Alice Sinder
a year ago
ran out of fuel 20 feet away from the rest station. had to use them b/c it was a restricted area for my insurance company. 100% felt taken advantage of. was charged $158.00 for TWO gallons of gas, and was told "you shooould have enough to make it to the rest stop..."- that was RIGHT IN FRONT of us. had no choice to use them. in the future, will have a male figure on the phone during an encounter.Service: Fuel delivery

  Molly Sutherland-Mick
a year ago
Awesome service! Extremely fast and I couldn t ask for a better driver!Thank you so much! MollyServices: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Linda Grady
7 months ago
Worst company ever!! Waited almost 3 hours when wait time stated 1 hour and when I called for updates the woman was so rude. Stated that s how tow companies work. Told me 3 times they were around the corner or 15 min away and still waited over an hour. I will never ever use them again and I suggest nobody else does either.Service: Car towingService: Car towing

  Cher McCotter
7 months ago
Absolutely Courteous, respectful driver! Great company to tow our vehicle with LOVE it when insurance company tells me u r the ones on the way!Service: Car towingService: Car towing

  Will Braunstein
3 years ago
How do you write a review for a tow? How much service do you expect when someone comes to take your vehicle away? It's not like a store or a restaurant, you're getting your vehicle towed! I guess it can be so much more. When I needed my Jeep Wrangler towed 22 miles away from my home, I called my insurance company, who called Interstate Northeast. My insurance company said they'd be there within 90 minutes, and Lawrence called within 30. He was courteous, listened to my instructions on how to find my home, and arrived within the next 30 minutes. He introduced himself, and asked about my situation. He was well prepared in dress, tools, and expertise. He went way beyond my expectations when he offered to secure the damaged part of my vehicle, so that it wouldn't get damaged further on the trip. We had a brief conversation, and he was on his way. When he dropped off my vehicle, he sent me a photo of it and a text saying that he'd delivered it safely. It was a textbook customer service delivery, which is what compelled me to write a review about getting my car towed. I would definitely use their company again.Service: Special vehicle towing

  Eli King Conklin
2 years ago
At first I had a pleasant towing experience with this company: driver arrived quickly, he was friendly and the tow was very fast. But my car was expected at the dealership yesterday afternoon and when I called today to check on the status of my vehicle, they said it never arrived. After after searching the lot a second time, they found it somewhere away from the service center unlocked with the key still in it. The driver was supposed to bring the key to the service center upon checking in, and his failure to do so left my car vulnerable overnight and caused a few minutes of panic for me.Service: Car towing

  Chris Pai
a year ago
Legal robbery, be EXTRA careful where you park. $700 to get my car out, Cash only. Misunderstood that Schenectady parking free on weekends, Came outside at 7pm car was reportedly towed at 6pm. I called immediately and was charged extra because their office was closed on the weekend. They kept my car hostage and I had to pay for it, be CAREFUL.Service: Car towing

  Debbie Dalmata
a year ago
Our vehicle was disabled and had an engine fire on a busy interstate late in the evening and our towing company had a problem getting someone to help us immediately. A state trooper called Interstate Northeast and they came quickly. The driver stated he was sick and when asked if he had COVID he said he didn't know. We are high risk seniors so we asked him to wear a mask and he refused. He dropped us off in the garage parking lot and let us walk home, after he charged us $475!Service: Car towing

  MR Electraglide
10 months ago
My 18 ft boat trailer with boat on was broken down on the Northway and Interstate showed up quickly with Patrick at the helm. Patrick Loaded it on a flatbed safely and transport it to my home 60 miles away without a scratch.Thank you Patrick. David K

  Passing By
5 years ago
I had my car towed today by this company and I just wanted to share the great service I received.The wait time was exceptional today. And while they were coming to service me at a shopping area parking lot, there so happened to be a flat tire call right to the left of me. It was too funny. I thought someone was trying to take my tow away for themselves but he kindly explain he just had to fix their spare tire. I only had to wait minutes for him to do their service and to get mines.I enjoyed the drivers company and ride. I felt like we were old friends. It was great. I really appreciated their help and service. I would recommend to others. And one more thing, with everything there is a good and a bad day. And yes sometimes mistakes might happen but everyone experience is not the same depending on ones perception of life and how they process experiences. So please stay opened minded and don't just think it will be perfect for you. I've noticed from writing many reviews, a place will start to get more customers and now the whole factors changes because more people to cater too. Just be mindful.

  Norbert Woods
a year ago
I was broken down by the side of a highway in an suv towing a light utility trailer. Northway AAA call Interstate for service. AAA covered the suv. Interstate charged me $457 for the trailer. For this exorbitant price they slipped a hitch into the truck carrying the suv and dropped the trailer at my house which was directly on the way to my mechanic's shop. When you are 12 inches from Mack truck going 55 miles an hour these folks have you right where they want you. Beware!!!Services: Special vehicle towing, Car towing

  Brenda Rentmeester
9 months ago
Our driver was just amazing! We broke down in a difficult to find place with no markers he was in constant contact with us as he tried to find our location. Very sympathetic to our situation, very friendly!Service: Car towingService: Car towing

  emma kate
2 years ago
I was driving on 88 and I got a flat tire. I pulled over on the side of the highway to check the damage, and for the first time ever by car door locked behind me. Of course, keys and phone inside. I was pretty panicked.Not more than 10 minutes later a road assistance vehicle pulled up behind me. I asked if the cops had called them, but no. They saw me stranded on the side of the road and turned around to come help me because they felt bad. Steve was able to unlock my car and help me change my spare. I would have been stranded if it wasn't for his help. I could not thank him enough!!Services: Car lockouts, Tire change

  Apple Guy7
3 years ago
James, with AAA towing service provided an excellent experience for me this past Saturday night! My vehicle was in the Southern Adirondacks and needed to be towed 110 miles to my home due to a tire failure. James was very professional and just a nice guy to deal with. I highly recommend his services to anyone stranded by a vehicle breakdown. Thanks James, you are a honest, hard working man!