Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lexie N
2 days ago
Great store. Service was very fast and they told me exactly what they were doing and why. I came back to get an inspection and it was so quick. I also was able to keep myself busy by grabbing a snack at the store next door.

  Thomas Mason
a month ago
Corey,the store manager was incredible. He got my car in quick did an expert job and all of my problems were taken care of. And that s a big deal To me. Because Rose safety is very important. Thank you Corey and the staff of fire stone complete auto care at 38 Mohawk ave

  Donna Cook
2 weeks ago
Jack, Robert and another mechanic I forgot their name and I m so sorry but you guys literally saved me not only saved me from a lot of expenses after my car has already been through so much and I have but you saved my life from helping me out. Great thanks to you all that helped me out even Mike you all came together for me to search for that tire I was absolutely distraught but now I feel so much more safe and I replaced my battery definitely go here they mean well

  Deoraj Toolsi
a week ago
Did an alignment and the steering wheel is not not straight when driving it was way off and the say that's the best they could do and cannot do anything about it.. It has been 3 days I'm driving it like this now, not safe it is throwing me off track..

  J A
4 months ago
I went to Firestone in Scotia for an auto inspection on 11/27/2023. I was informed that my car had failed inspection because my brake pads and rotors needed to be fixed and that it would cost $877 for the total bill. In light of that, I chose to take my car to my usual mechanic instead of having the repair done at Firestone. Before I left Firestone, I was informed that they would have to remove the previous inspection sticker on my car because the car had failed inspection. After my mechanic checked my car he told me that there was absolutely nothing wrong with my brakes, and that they were in great shape. He was very surprised that Firestone had failed my car for that reason. When I took my car elsewhere for inspection, it passed without a hitch. I have completely lost trust in Firestone of Scotia and will certainly not recommend this establishment to other customers.

  Joe Frumusa
5 months ago
I really was hoping for a much better experience (and review here) after my wife had a very pleasant one when she purchased and installed four tires for her vehicle a couple of months back. I drive the same vehicle make and model, so I walked into the shop last week to place the order and make an appointment. I was assured the tires were in stock and even though I was dropping off the vehicle early in the morning, I was told it only takes a couple of hours. I dropped off the vehicle around 8am Friday and added on the comprehensive inspection as I had some concerns about my brake life. 3:30pm rolls around and I haven't heard from the shop. I give them a call and am told my vehicle is up on the lift and it would be about another hour. I live close to the shop so I walked in with my wife around 5:00pm (an hour before closing) to see my vehicle was still on the lift and the new tires were not yet on it. I was told by the service adviser that the vehicle was nearly done, 5-10 minutes tops. My wife made a point to say there still weren't tires on it to which the adviser replied verbatim (and this is not an exaggeration) "well you have to take the old ones off before putting the new ones on." The adviser is lucky I didn't hear that exchange because I would have demanded a manager or supervisor on site. The adviser didn't seem to care that my entire day was wasted and blamed it on only having "one guy" in the shop. That would be no problem if that was communicated to me at any point throughout the day. I was also told they needed to get another tire shipped because they didn't have enough, even though the very same adviser told me they were in stock earlier in the week. Why wasn't the stock checked before I left my vehicle in the morning? Why didn't I receive a phone call at any point during the day to convey that another tire had to be delivered? Why didn't the morning adviser tell me they only had one person on staff that day so it might take a bit longer to get the job done. The real kicker was when I inquired about the comprehensive inspection, which I paid extra for. The adviser left me with little to no satisfaction that it was even done. He flipped through many pages on a iPad to find the results of the inspection and when I asked for a printout of their findings, he told me it was internal and he couldn't print it out. About 30 minutes later I received an email with the inspection results which leads me to believe one of two things. 1) the adviser has no idea what went on with my vehicle 2) the inspection never happened and an email was sent to me just to appease me. I'm happy I did not purchase the road hazard package on my tires because I will likely never walk through their doors again.UPDATE: I was told by Firestone I would hear from the store manager within a couple of days... that was 3 1/2 weeks ago. All the more reason to avoid this shop as their management clearly isn't interested in your feedback.

  Linda Fasano
2 months ago
I had a flat in the morning and by mid afternoon, my car was fitted with two new tires. They were courteous, and helped me get what I needed done accomplished!! Thank you!

  Allison Marino
2 months ago
Quick, professional scheduling, same day accommodation, helpful staff, clean site, and service was punctual. Austin helped me on the phone and on site and was great to work with. Def a 10.

  Jake Eipp
2 days ago
I brought my car in to get fixed expecting it to take at least a day or two for what was needed, Cory and his crew knocked it out in a couple hours and I was able to pick it back up the same day!

  Allyson Bellinger
8 months ago
Very reliable shop with fantastic customer service. We took my car down today due to a noise and I was still concerned after picking it up, Angel assisted me and explained to me why the sound would still be there, put the car back on the lift to show us the issue, and reassured me the car was safe to drive. I truly appreciated his assistance and he really went above and beyond. I would recommend this Firestone to anyone.

  Michael Witkowski
4 months ago
Excellent staff, easy appointment, great communications. Car was ready as expected and everything done to perfection, Highly recommend Firestone Scotia!

  Josh MacDonald
a week ago
Overpriced oil changes. Don't recommend this place. I did send an email as you recommended, and I didn't receive a reply back to my issue.

  Margaret Silk
8 months ago
I brought my 2014 sonata in for the nys inspection and was more than happy. Adam was knowledgeable and polite, he informed me of a minor problem but advised it was under warrantry and Hyundai dealership should fix for free. They also replaced burnt out brake light at no charge. Happy to have this good, honest auto repair close to home

  Ben
3 weeks ago
Did a state inspection, easy in, easy out. Guys there were friendly, no issues.

  ravia moore
8 months ago
The gentleman who helped me was very polite and thorough. They were short staffed and although he recently started, he was the only one working and still kept an upbeat attitude and great professionalism. Sham I can't remember his name.

  David Boffey
6 months ago
Just want to say thank you to Cory at this location. I sent my mother there because she was stranded on the highway away from home and they got her back up and running very quickly. Thank you guys!

  Aliza Levana
a year ago
I have never had an issue with them. Service is A+. The associates are very respectful and courteous. A pleasant to do business with. in fact I have an appointment tomorrow at 11 AM to have my car aligned and tires rotated.

  gina cataldo
a year ago
Firestone of Scotia has truly supplied me with tires, inspections and oil changes religiously over the past 16+ years and I have not a one complaint. They have effective communication and speed and the best is how accommodating they will make your life. They have always given me the choice of dropping off or waiting for my vehicle as well as free balance and rotation of tires with purchase. This is a crucial element I have found o er the years. Sweet people that will not rip you off. How can you ask for more ?? Go there. ASAP I can guarantee 95% of you are in desperate need of an oil change like yesterday.

  Dian Diotte
a year ago
Went this place 2 weeks ago because My check tire light kept coming on. Firestone technician never reset it right the first time. Then I notice my inspection up they never even told me. I called today to ask why they didn't tell me the inspection was up. The person on the phone was rude andsaid because they didn't have stickers. I would not recommend this place to any one. The old Manger was better. They still have my last name spelled wrong in the their system.

  John doe
3 months ago
Great service,exceptional and professional people. 10/10 would recommend to anyone

  D Battease
a year ago
I have never had an issue here. Went for an inspection, the inspector was standing in the lobby and offered to do the inspection right then and there so we wouldn't have to worry about leaving it there all day. They did not tell me that I needed new anything or try to upcharge me. Customer service was on point.

  Tim Heacock
a year ago
My brakes suddenly stopped working on my way to Albany from Rochester for business. I had the car towed here not knowing about the negative reviews of the new manager. Roman claimed my emergency parking brake was stuck on and totally wore out the rear caliper motors, rotors, and brake pads. All communication with Roman was done via phone. I was driven home to Rochester the next day and my car was fixed and ready to be picked up after the weekend. I had to rent a car to drive back here from Rochester on Halloween because Roman actually said on the phone he really wanted to get this one in before end of month. I didn t think much of it but now I think he was trying to pad his monthly sales numbers. When I got there the brakes still did not function properly, it seemed they fixed nothing! I white knuckle drove the almost 4 hours back to Rochester and took it to the dealership I bought it from. Issue was the brake booster vacuum pump. I specifically asked Roman if that could be the issue after some internet searches and he said it was fine! My dealership fixed the problem under warranty and they thought I got hosed for the $1,600 in work that probably wasn t needed (car under 30k miles). I called Firestone corporate to open a case shortly after and have heard nothing back yet after almost two months. Absolute joke of a company with a crook as the manager of this store. I will be exploring my legal options.

  emran juman
a year ago
this place is a rip off. I will be taking this office to the better buisness bearu. I bought 4 tires and life time balancing from fire stone at this location. after my initial purchase I had my tire ballance a few times after with a zero charge a new manager takes over now, when I went there to get my car alignment done and the balancing and rotation this time. the manager told me that I have to pay for new balancing so he didn't do it. however I ask him a question what will it cost for an oil change and he said $125. all I did was finding out the price for an oil change. I never requested I wanted it done for I recently put in the Castrol 20,000 mile platinum oil in my car and it's only 3300 miles on the oil. I would have change my oil at 10k which I always do with the expense 20k platinum Castrol oil that i was using.. the manager said he did an oil change on my car while it was in the shop for a wheel balancing appointment which the wheel balancing was never done,where as I didn't went for an oil change I went for a wheel ballance. the manager offer to give me the oil change for free seen that he realized I just ask for price and I never requested I wanted it. however I insisted of paying for it for I don't want anything for free even though he changes out my good oil without me asking for the service. I feel it's the right thing to do if someone provides a service to pay for it so i paid $125. but the problem is I never get my wheel balancing done which I had life time wheel balancing for i left the shop without getting my wheel balancing done on my car and paid for an unnecessary oil change which i didn't wanted. this place does not run on principle the are a rip off weather it's one penny involves I feel the need that I should not be robed and that's what this place does. . the previous manager Lance was a good man he has retired i will not be returning to this place again. this place does not run on basic principles of fairness now.. they will screw you over like they did to me.

  Lashawna Garvin
a year ago
Rude and racist place! They tell you to make an apppointment. I did that i get there for a car inspection now all of sudden i need to leave my car there when i asked on the phone how long will it take. I got up early and the guy who checks you acted like who cares you have to work. It was only 1 car in the air. Why would my car take hours if i made an appointment and its a 30 minute test ( that they take a hour to do). Worst firestone i ever been to and ive been to atleast 4 in different cities and states. Never again! I guess only the white people get speedy service there.

  April Boone
a year ago
My husband went today to get an NYS inspection. They claimed my entire power steering system needs replacing and some other things, resulting in a bill of 4g. Never had any power steering problems ever, no symptoms. Called a friend, who called his family mechanic to look at my car. The honest mechanic says there's absolutely nothing wrong with your car, it looks like they smeared oil all over your power steering, to make it seem like it's leaking and your battery is unplugged. Are you serious? How corrupt is that?? He couldn't pass my inspection bc they unplugged my battery and he will pass it tomorrow. Don't go there!! They are cons!!

  Alexander Tebano
a year ago
Very important review please read! As a well known tire place, this Firestone can t do the only task they re really supposed to be good at, but anyway I had gone into Firestone for them to swap my tires to new rims and have them reset my psi gauges, in the end they butchered my wheels, broke off every single stud that held the wheel on for my front driver side, and took a good chunk out of my brand new rim, as well as broke maybe lug nuts trying to supposedly put them back on, over all this is a butcher shop if a tire place, this does not deserve the Firestone name and I highly highly don t recommend going here, if 0 stars was an option I d pick that instead. Just an FYI go to Randy s tires across from Mohawk ave, I d give him 5 stars all around he knows exactly what he s doing/talking about have a lot of trust in that man, and Firestone made me nervous to drive my car while Randy made me feel confident. Again DO NOT go to Firestone on Mohawk ave, go to Randy s tires across from Mohawk Honda.Service: Tires

  JR CR
a year ago
DO NOT GO HERE: NEW MANAGER IS A HORRIBLE PERSON. I went here all the time without hesitation because the old manager, Lance, was a genuine person (he retired). The new manager is unbelievably terrible. He failed both parts of my inspection AND charged me $21. The quote he gave me was $1,300+ to fix everything with me car. OUTRAGEOUS.

  M03070
6 years ago
Lance and Duane took very good care of me today. Lance was very friendly and professional and made me feel welcome and as though I was the only customer in the store. Even though he was busy he even took the time to draw a picture to help me understand the problem that I was having with my car. Although he wasn't able to preform the work my car needed he provided me with a very detailed invoice of the information that he had gleaned that I could provide to the next mechanic. Lance and Duane also provided me with a very practical opinion on the car and how likely I was to get more time out of it with the recommended work. They were very thorough and very very kind. I felt that they were honest and frank with me and I appreciated that very much. I would definitely recommend them and return in the future. Their kindness and professionalism was really appreciated, having car trouble is very stressful. They also didn't make any assumptions about my financial situation when presenting my options.

  Flying ARK
a year ago
This place is a ripoff. They tried to charge me for an estimate until I called the corporate office. Several years ago they tried to lift my Ford E250 van by the rivet seal on the body, apparently not knowing the difference between a unibody and a vehicle with a frame. And to boot, they didn't even admit they made a mistake, they just hope I didn't notice. Avoid this place like the plague. Or covid, take your pick

  gary kolarcik
3 years ago
I come here regularly for a fleet Vehicle (company car) maintenance. This is not my own car and I am not paying for it.With that said, I've had excellent experiences every time I come here. The staff is always friendly, courteous, and professional. Especially Lance, who I seem to always have the pleasure of running into. I work on my personal vehicles myself, but if I ever run into a job I can't tackle I'll probably come here 1st.