Caruso's Auto Repair Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Rahm
3 months ago
My wife and I have just moved to the area and found Caruso s auto right down the road from us. Caruso s is the best auto shop we have ever been to! They are friendly, kind, patient, knowledgeable, and overall great people to work with! They are quick to schedule us in and get work done on our cars. They are also trust worthy and make helpful recommendations! Would highly recommend going here!

  BoiseBorn
4 months ago
Update: I had my oil changed at another shop and was informed that the drain plug was dramatically overtightened by Carusos! Fortunately after 15 minutes of fighting it they were able to loosen it but it could have costed me a new oil pan! Avoid this shop!!!!!Edit: They called and left a message with quite an attitude regarding my review assuring me that my car was looked at and telling me to return the call so they can explain things since there was a disconnect in our conversation. Just to be clear, they explained things thoroughly, however regardless, I do not believe them.I m not saying they are terrible people, but rather sharing my experience and feedback.I also felt treated differently being female. It is incredibly difficult being female and trusting a male mechanic already and their attitude made it clear to me they don t have much respect. In addition to not appreciating the attitude I received during my first visit (not a story I m sharing) in addition to the Voicemail. I will not be returning their call because at the moment I have nothing nice to say and won t be returning to their shop for services.Spent over $400 to have an air conditioner, refilled and checked for leaks. 1.5 months later my air conditioner isn t working, again. They asked me to drop the car off for an entire day telling me, I needed to do it as soon as possible so that the dye that is still in the system could be detected. As a small business owner myself, I had to reschedule clients, which meant no income and no car for the day. It is frustrating to have to do but understandable in some cases.The car was dropped off at 8 AM and by 2 PM I had heard nothing so I decided to call for an update. Upon calling I was told my car had just got done being looked at and no leaks could be found. They told me I would have to come back in the spring and have the unit refilled once again costing another 400+ dollars. He also mentioned, because of the rain we have had lately. It probably washed all the dye out of the system. Additionally, he thought someone else originally serviced my air conditioner when it was in fact them.Upon getting back in my car, I noticed none of my settings, including my seat, heater, and even an object on my gear shifter had not moved from its original position. My car was also parked in the exact spot I left it.I m honestly not convinced they even looked at it at all!! My guess is because he told me he wouldn t charge to look at it again so it wasn t a priority. My phone call to them likely reminded them my car was there and instead of telling me they didn t look yet he decided to tell me it s done. I also find it so hard to believe in air-conditioning can lose an entire refill in 1.5 months without a leak being found.Needless to say, I will not be returning.

  Sue Sabourin
3 months ago
I found Joel by word of mouth, "Id send my grandmother there". He kept our old car running until it was time to say goodbye. My husband and I looked everywhere and couldn't find anything we could afford. He found us a beautiful Eguinox. He sold it to us for ALOT less than it was worth. I know, I had looked. Our car runs like a top and my husband no longer takes the bus to work. If you need work on your grandmother's car I know where to send her. THANKS Joel and staff for all your above and beyond.

  Kyle Maloney
9 months ago
I was devastated when my old mechanic retired. But before he did, he recommended that I take my van to Caruso's. I have been dealing with them for a few years now and am incredibly happy. They are a hardworking, knowledgeable family business and I feel totally confident they will always do a great job to keep my van in tip top shape.

  Cody Ogilvie Sr.
5 months ago
My family has been using this repair for years. Their work is unbeatable. No matter what the problem is, they will make sure you leave happy and safe!!

  Debora Maloney
7 months ago
Such a great place. They are so honest, and being a single woman, I don t have any clue about cars. Prices are better than the dealership. Great customer service. Thank you Ray and Joel.see you soon. DebServices: Auto windshield replacement, Oil changeServices: Auto windshield replacement, Oil change

  Charles Bate Jr
a year ago
Mounted and balanced my tires and did a great job after Mavis did not do a great job... Very happy Thanks Guys

  Kayla Ek Art
a year ago
Honestly was the best experience I ve ever had with a mechanic shop, we will exclusively be bringing our business to Caruso s from now on!They replaced the Cat converter on my Kia soul within days, while other shops were telling me it would take months to even get the part. Price was fair too and industry standard.Thanks again!

  Lucia Fal
a year ago
I use Carusos for everything car related. They are honest, helpful and explain to you the issues that you have in a way that you understand. Never felt so trusting of a garage in my life. Highly recommend.Service: General repairs & maintenanceService: General repairs & maintenance

  John Conway
a year ago
Poor customer service and overpriced! They don t put the customer first!Brought car in to troubleshoot an issue and change brake pads. I was the only customer in the waiting room and watched how long they troubleshooted the car about 15 mins. Mechanic came in and talked about codes and could not identify issue. He then proceeded to discuss with the owner how much he disliked the tint on my car and they had a nice laugh right in front of me. They were not discreet, and I was surprised at how the owner was just joking with him about my car, knowing I was right in front of him.They were going to charge me full-price for diagnostic but I argued that they only did about 15 mins of troubleshooting by my observation. And they did not give me an answer on what the issue was, but suggested something that might fix the issue for around $1500.For brakes, they charged me a hardware fee of around $20 for the brake pad brackets that already come with the kit.They also, suggested other expensive random things to fix all of which I declined.Save yourself a waste of time, headache, and money - Go elsewhere!

  Brittni Young
11 months ago
Very friendly, explanation in detail, prompt, got two cars inspected within 1 week. Will definitely be coming back and recommend to anyone looking for great honest mechanics.

  J L
2 years ago
You know that stress you can have with an undiagnosed car problem? No more.Caruso s is completely trustworthy, and very competent. You ll know exactly what was wrong with your car and exactly how it was repaired. The parts used are very high quality, so they last.As usual, Joel was proactive about getting this fixed, even though I didn t need my car immediately. He gives suggestions on what to keep an eye on versus what needs immediate attention. Consistently great service.Two generations of my family are customers so far, and we re so happy with our experiences here.Thank you!Services: Air & cabin filter replacement, General repairs & maintenance

  Patricia W
a month ago
Did a great job, definitely will be going back when needed.

  Marilynn Montanez
a year ago
Joel is great! This shop is prompt and know what they are doing! They will keep you informed on any other issues they may find and honesty is what you're going to get here. I definitely recommend anyone to come here. Not only for quality service but honest mechanics! Hard to find

  Earl LaMay III
a year ago
I can t say enough about Carusos . Joel was very courteous and straight forward about what I needed. I highly recommend using Caruso s for your automotive needs . My car runs great again and I appreciate Joel s time he took to explain everything in detail . I ll definitely be using them for all my automotive needs . Thanks again guys .Service: General repairs & maintenance

  Veronica Cochrane
4 years ago
We have been taking our vehicles to Caruso's for a few year's, and never had to question their honesty, and quality of work. 2 year's ago I purchased a older vehicle from their lot that is still running like a charm. The establishment of quality and service is top of the line and I highly recommend them to friends and relatives.

  Donna Cellupica
6 years ago
I always have a wonderful experience at Caruso's garage. Always friendly and prompt service. They never recommend an unnecessary part or service. I feel they are not over priced and they send me a reminder when my vehicle is due for service, which i really appreciate. The mechanics there are VERY skilled and up to date with the latest on each car.

  Noor Hussein
2 years ago
Found myself a great mechanic! They helped me with my car issues and actually took the time to explain to me what the problem is and how to fix it. Amazing customer service . Super friendly and just a great place overall. Definitely will be going here if I have any car issues! Highly recommendServices: Brakes, Oil changeServices: Brakes, Oil change

  Stan Boyark
a year ago
Had a leak in my coolent tank, dropped it off in morning and picked it up before close. Tank was replaced, new coolent added. All the work involved was performed at a very resonable price. Highly recommend Caruso's for any automotive repair work that is needed. My truck goes to nobody else !!! Once again thanks guys !!!Service: Engine repairService: Engine repair

  Jeff Houck
3 years ago
The team at Caruso Auto Repair were outstanding! Professional and welcoming. Everyone should have a go-to and these guys are going to be my go-to for my vehicles from now on. I ve already recommended them to a couple of my friends that have also moved to the area. And I ll recommend them to anyone else who asks. Thank you Caruso Auto for taking great care of my vehicle!Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes

  Suzette McLane
4 years ago
I had a transmission leak and Caruso had the special tools needed to get the job done unlike other garages. When I called Joel he was friendly and very helpful. He got me in the same day and the car was fixed just a few hours later.He also pointed out I would eventually need breaks, which was nice to know. The shop was very clean and professional. It was a great experience and highly recommend Caruso s Auto Repair.

  Wayne Terwilliger
3 years ago
Joel provided us with prompt courteous service. My son's 2007 Subaru had a number of warning lights on and was not running right. His shop was able to figure out that the alternator needed to be replaced and was able to complete the repairs right away to get him back on the road the same day. We were very happy with their service and will be returning there when we need service in the future.Service: Electrical

  grant
3 years ago
I've gone here a few times to get work done on my car. They are always nice a do decent work but sometimes I feel they give you the run around. I brought my car in to see what was wrong with the steering and they checked it and said they would have to look into it further. So I got charged 50 dollars for that but they didn't bother to do anything about the problem. Since I work 6 days a week days and evenings it is hard to find the time to just drop my car off. I only have the one and I had opened up my day to have it fixed. I feel a lot of these shops forget not all of us are fortunate enough to have a spare vehicle. So I usually have to wait while the work gets done. I wish they told me ahead of time that they couldn't invest the time that day to fix whatever might be wrong. So now I would have to take another day off just to have them look "deeper" into the problem when it could have all been done that day.

  Jessica
7 years ago
They are absolutely AMAZING! Hands down the best auto mechanics shop. I recently moved here from Cleveland and was new to the area, i turned to Google to look for a reliable mechanic, I went through several listing and came across Caruso's auto. After reading through the reviews and seeing nothing but positive feedback that dated back several years from satisfied customers I was sold. As soon as I walked in they made me feel very hopeful. I have seen a few mechanics back in Cleveland and they all said it was the battery! Well after several hours they finally figured out what the problem was and why my battery kept dieing and finally got the problem fixed! I am so glad I went to them. I hope this review helps any one looking for a reliable, thorough and an affordable mechanic! Thanks guys, I am so happy to have a solid mechanic!!!

  David Smith
4 years ago
I took my car in for an evaluation and inspection. Caruso's found and fixed a leaky fuel line. They also evaluated some suspicious noises and told me it was slightly corroded brakes but that no service was required at the moment. I appreciated that they didn't try to accelerate the job which might be expensive. I felt the overall bill was fair for the good service rendered.

  Dick Meli
5 years ago
Brought in a wreck for assessment. Did it quickly and thoroughly at a very reasonable price. From discussion, they know their business. This is my new Schectady shop.Another good experience - bought an older used car from Caruso's. Turned out to be a bargain. Great car but had an exhaust problem. No warranted expressed or implied but they fixed the exhaust for free anyway. Switching all my business to these guys.

  Michael Guynup
5 years ago
I went to Caruso's because I had a major oil leak that I wanted to get checked out. They were very helpful and checked out my problem and found that the oil filter that was installed by Mavis was chipped and was pouring oil out of it. They fixed the problem at a very low cost even with the look over of my engine. A cost of a oil change is way better than what could have been. Highly recommend them for their honesty and great customer service.

  Ron Brooks
2 years ago
Good place to have you Vehicle taken care of. Took my Friend over to have his car done and it was done in a day at a very good price. I am taking my Truck in to have it Serviced next. Recommend this Shop Highly.

  Kelly Byrnes
6 years ago
These guys were fantastic. I would highly recommend Caruso's to anybody. I had been in an accident that resulted in a damaged rear bumper and muffler and they took care of everything including the body work. I don't like going to new mechanics because I don't know anything about cars and I always feel like I am getting ripped off but these guys were honest, friendly, and answered all of my questions. I will definitely be coming back here!

  Gary Smith
6 years ago
Honest people to do business with. They fix only what needs to be fixed. The mechanics are excellent. My fiance and I have had oil changes, brakes, water pump, NYS inspections, air filters, spark plugs, plugged a tire, rotate tires, a transmission flush and a new radiator. They have kept our 2003 Toyota Camry and 2006 Honda Pilot running smoothly. We have never had a problem with any of the work. Prices are very reasonable. I highly recommend Carusos Auto Repair.