Victory Chrysler Dodge Jeep Ram - Jeep

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carrie Martin
a month ago
I purchased a car in January and am back in March for another. My sales person is Dave, and he is the absolute best. He wasn t pushy at all. He went above and beyond and kept me informed. He was also, extremely honest.As long as Dave Marasco works at Victory I will be coming back and back again.

  erica Brown
2 months ago
I was VERY impressed with the staff at Victory! I've never had so much fun buying a car until now! Aside from being professional and efficient, we also laughed and had a great time! I was well informed and left feeling confident in my purchase! Would highly recommend them for all of your vehicle needs!!!

  Tommie
3 weeks ago
Just got my new Jeep! John was the best!!! He went out of his way to find me exactly what I was looking for. He made the whole process extremely easy! Great place to do business with!!

  Maria R. Kelly
5 months ago
I love this dealership!! It has the appeal of a family owned, hometown business and the service is phenomenal. Don't let their size or website fool you. They can get you any vehicle you want, and they offer all the same services of a larger dealership without sacrificing the personal touch. Go see Glenn Shaver!! I'm on my third Jeep lease with them and it's always a pleasure to do business with honest people who care!

  DEBRA HARLANDER
3 weeks ago
We had an amazing experience at Victory. Kyle and Dave were great. Kyle is the utmost professional who is honest and fair. We look forward to a great relationship with Victory.

  Lindsay Torchia
a month ago
Stellar experience as always. I ve been coming to victory since 2019 for all my Jeep lease and service needs. 2024 - David Marasco was down to earth didn t try to salesman me and went above and beyond until the very end.

  Colleen Bottini
5 months ago
I am in the process of trying to work with this dealership for some extended warranty work. This has been the most frustrating experience I've ever had with a dealership and no one there seems to care. There is no follow up on ordering parts needed, no calls back and I've had to provide the same information multiple times because no one is noting anything in their system. I went for a scheduled appointment this morning after weeks of waiting, only to be told they only fixed one issue, not the other because apparently no one bothered to order the proper parts. Meanwhile, I have a completely unusable front passenger seat belt! No one apologized, no one cared when I pointed out this appointment had been made weeks ago upon their notification that ALL the parts were in! Subpar service indeed! I'll never do business here again.

  Neiko Lamascolo
2 months ago
I have bought numerous vehicles from travis at victory nothing but the best service. Very helpful and not pushy like other dealerships.

  Justin Matt
a month ago
David was very good to work with would definitely recommend going and seeing Dave to get your next pre owned or new vehicle very nice atmosphere, very good selection of vehicles!!!

  Brian Ortiz
5 months ago
I went to three different Jeep dealerships in upstate NY in search of the perfect deal and Wrangler/Rubicon (we wanted the retractable roof and leather seating in a 2024 model). John Kluskie was our rep and he went above and beyond to find our family the exact car we wanted! He also gave us a wicked sweet deal. My girlfriend warned me that she'd "never drive that Rubicon thingy" cause it was intimidating to her, but I gotta tell you, she wants to drive that puppy every day now. Thanks a million to John and the crew at Victory for making the buying experience fun.

  drew savoie
a year ago
Always fix my truck and they are always fair with the price. Courtesy and treats you like family. Quick oil change and inspection while you wait is available.

  Brian
a month ago
Jimmy was a straight shooter; a great guy. Very knowledgable with excellent customer service!

  G Man
2 years ago
Bought my dream car here. Mike and Travis are great guys to deal with. Transaction went smooth as glass. Very happy.

  christopher macri
2 years ago
I would not recommend this dealer to my worst enemy. We had a bad experience purchasing a vehicle. But it didn't end there. We bought a 2014 dodge Ram from them. They passed the inspection knowing the rear brakes needed to be replaced. This dealership has many complaints with the better business bureau. Take a look at the photos. Rusted bad and metal to metal.The brakes where like this for a long time. . Dear Christopher Macri:This message is in regard to your complaint submitted on 8/23/2019 against Victory Chrysler Dodge Jeep. Your complaint was assigned ID 13792442.The BBB has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint. We are unable to compel a company to respond to or resolve complaints.We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation.If you have resolved this with the company please notify the BBB. Should you provide additional information, please note the BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.Regards,Chelle Complaint Handler, ext 290The Better Business Burea

  Katharine H
7 months ago
STAY AWAY! Go anywhere else!Victory didn't have a Jeep Grand Cherokee with a towing package on their lot - this happens with lots of dealerships, quite common to do some trading between dealers. That didn't bother me. However, the salesperson I dealt with obtained a Grand Cherokee from another dealership that didn't have a towing package on it nor did it have the automatic liftgate I requested. A simple phone call to me telling me he was unable to find one would've been the honorable thing to do, but that's not what happened.After first indicating I was looking for a new Jeep I immediately stated that I had an RV that I tow. I'm not going to forget that. If I didn't know what I know about towing and weight limitations I would have destroyed a brand new vehicle that insurance would not have covered. I double checked my information with the RV dealership and their jaws almost dropped to the floor when I told them what the Victory had done.When I inquired about the liftgate the salesperson did a Google search and said an aftermarket one could be put on there or a strap could be put on there for me to pull it down since I often need to use a wheelchair. Absolutely ridiculous! Why would I spend close to $50,000 on something that can't appropriately tow and doesn't have the features I specifically requested for my disability? And adding an aftermarket liftgate option probably would've invalidated my warranty.I may be a female, but far from stupid. This person had no clue what he was doing - or didn't care - and I had to put a $100 deposit down for him to make a trade for the vehicle he thought he could get, but eventually couldn't. I provided him with the numbers for towing weight and anyone who sells vehicles should know what these numbers mean and either this guy had no clue or, more likely, didn't care and just wanted to make a sale. And if he didn't know he should've asked someone who would have known. I got my $100 back but was prepared to send my good ol' boy brother in there if I didn't. When I told my brother the situation he was furious and said he would never recommend anyone go to Victory and hears awful things from his good ol' boy friends too. Nye in Oneida or Fayetteville Dodge are far better choices and he's always had good experiences there and he's extremely picky and takes no BS. BS is all this dealership has to offer.This next part is partially my own fault and I will own up to that, though I felt led into it. They were asking for information to do a credit check before I even committed to buying a vehicle. I was told it was going to be a "soft check" but it turned out to be a hard credit check. Mind you, my credit is outstanding, but by them doing that hard credit check I only have one more hard credit check left before it becomes a problem on my credit score that I've worked so hard to build over the years. I honestly think that this place gets you caught up in the proposition of a sale so you do give them this information. So I'll take ownership of that part, but they should've known better. A truly honest dealership wouldn't even approach doing that until it was determined that I was going to buy a specific vehicle. I showed them my Credit Karma information which I suppose could be made up, but it should have clearly indicated to them that I have excellent credit and they wouldn't be wasting their time proceeding with trying to make the sale. Why the hell would they run a hard credit check before I even had a chance to drive a vehicle they totally screwed up by obtaining without the tow package or the automatic liftgate?I received my $100 deposit back within 72 hours of requesting it and I know it takes some time, but at least it happened. I fully intended to write this review, but not before I got my money back. Stay away from this dealership and absolutely talk to family and friends about experiences they've had with other dealerships. Victory is just about the least appropriate name this dealership could use. Failure is a far more accurate name!

  Richard Farda
3 weeks ago
Their salesman and their service people you are awesome Best dealer in the northeast

  TOG YMK
8 months ago
In relation to service shop: Came in for a visible coolant leak I was unable to track down. Was told it was a faulty water pump. Had it replaced for ~$2k. Picked it up, drove it home, got halfway and started to get a coolant smell. Pulled into driveway to see a puddle of coolant under driveway. This began 3 different trips into the shop, each time they failed to fix the leak, telling me that the system pressure tested fine. Pop open the hood, and whoever worked on it had also left vacuum lines and sensors disconnected. Decided to take it to a 3rd party mechanic, couldn't afford to do anymore back and forths. The 3rd party mechanic had the leak diagnosed in 20 minutes, a faulty plastic elbow with a pinhole at the temp sensor... I won't ever be bringing my vehicle back here.

  Peter Cianfrocco
7 months ago
If you want a dependable vehicle, sold by professionals ,that won't have engine issues within 3 weeks of driving off the lot, then this is not the dealer for you. Spend your money at another place. Do not trust these people. I did and I regret it.

  Josh VanAtta
7 months ago
Our truck has been in and out of this place for almost a year, for months straight sometimes. They keep changing parts trying to fix the air suspension issue that they caused in the first place. Would not recommend to anyone.

  Charles Hendricks
10 months ago
I highly recommend Victory CDJR! I bought my RAM 1500 EcoDiesel from Matt Mignon, and Matt was a no pressure salesperson, and allowed me time to make a decision. On top of that the dealer principle, Paul Uvanni was more than happy to talk to me and assure to me that I was getting a good vehicle. On top of that, the Service Department is top notch. Very pleasant and welcoming to work with. You are not a number and you certainly get treated with the utmost respect. I also like the fact that the dealership isn't fancy, and reminds me of an old school dealership when I was kid -- the way it should be. I will continue to purchase vehicles from Victory!

  jim clinch
2 weeks ago
Service Dept is first class, very professional and great to work with.

  Katie Rounds
8 months ago
We worked with John during our recent purchase at Victory. He was knowledgeable, kind and gave us a great price. Hit him up !

  joseph Frank
2 weeks ago
For a local owned dealership they have lots of options. Staff seem kind of arrogant but the service dept is less to be desired. Work seems to take forever to get done and follow up is non existent.

  Susan Loomis
6 months ago
LOVE LOVE LOVE MY JEEP WRANGLER!!! STOP IN AND SEE GLENN HE WILL GET YOU INTO YOUR NEXT RIDE!!! THE SERVICE IS WELL ABOVE THE REST !!! CAN'T GO WRONG WITH THESE GUYS!!!

  Mark Leaf
4 months ago
found the problem I had with my gladiator within 15 minutes and scheduled me on as always customer service at thank you.

  Crystal Northrup
2 weeks ago
Service was perfect. Nice waiting room

  Cw Lloyd
7 months ago
Worst experiences I've ever had with service department. Was failed for inspection on one occasion for a wheel bearing but the thing is that wheel bearing is not part of the inspection. How many people have they lied too over the years???

  madalin Nelson
a month ago
Great people Mike was amazing would definitely recommend

  Lu_ann Lewandowski
a year ago
Very through service. Very politen caring, co ordination, work together team.answered all my questions.recalibrated sliding doors child safety lock excetra on my van. So far no issues. Many other customers today along with me.. as through with them always no concerns .

  Scott Stulpin
4 years ago
These are the best service techs I ve ever brought my vehicle to. Efficient, informative, honest, and thorough, They stand behind their work.They inform you when there is an emergent issue as well as alerting you when they foresee an upcoming concern that will eventually need attention.Quotes are accurate and charges are reasonable.I d recommend anyone to purchase or service their vehicle here. I m a life time customer.