Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Zaugg
3 weeks ago
This place is the best in the area, I love the fact you can stay in your car while the oil change is being performed. The only place I'll take my baby to get a oil change. Great service top notch

  Brian
2 months ago
Used to always get my oil changed here. Not a bad experience. But today I needed an inspection. Sunday morning and all the bays are empty. 3 guys standing around. Bruce tells me that inspections need an appointment a week out. Awful customer service. Drove over to jiffy Lube. Nice girl says no problem. Be a little wait since all the bays are full doing all sorts of work . 9 cars to valvoline 0. Franchise owner at Valvoline may need to learn a lesson.

  barking1921
a month ago
I liked that could stay in my car the whole time. The technician changed my oil and checked all fluid levels.I Paid for it and drove home. Easy as that!

  Brian Florence
3 months ago
I know that in New York state it's Paramount to have safe vehicles on the roadway. That being said, if you're going to fail someone just because their car is rusted in certain spots that don't matter, then that's something else. The technician apparently doesn't understand North country vehicles, and my particular vehicle specifically, and refused to pass my inspection because he didn't know how to jack up the car properly to take the wheel off to check the brakes. Unless your car is brand new, do not go to Valvoline for a New York state inspection!

  Bob Hafner
a month ago
I know the shop isn't as snazzy as down the road but the guys have a very positive attitude and most importantly know what they're doing!!

  Darren Briggs
3 months ago
Prompt, friendly, and thorough service for a reasonable price. It's great customer service here and cheaper than Jiffy Lube.

  Max Smith
4 months ago
I love these guys....They are always friendly and always do an amazing job....I highly recommend it to everyone I know....They all treat me like family there....

  Andy Rodriguez
7 months ago
Been going here for years not ever a problem, last couple years service has gotten worst rude "Oldest guy tech" and dont know where they get service guys from most don't look like they even want to be there, anyway scheduler an inspection week prior get there 15 minutes early and they come in and tell me can't pull car in shop to inspect cause car it is too low step on my trim skirt and ripped it out of body, Mind you I've been coming here for years never a problem. Regardless just felt they didn't have time for it and didn't care what I said. Valvoline has gotten worst over the last couple years and did take my 3 cars yearly. Going to Jiffy lube were they actually treat you like a customer not a piece of garbage. Worker have to maybe be trained better on customer relations and retirement for older guys. Good luck and expect to make long appointment cause they lose workers regularly.

  Douglas C Houghton
4 months ago
Was told they can't do inspections on Teslas. Turned me away from my appointment. -- They were polite about it, but there are no Tesla dealerships

  Frances O'Connor
5 months ago
I had my car inspection done. The staff was very friendly and professional. Especially Erwin, the manager. I would highly recommend this place of business.

  Vin Forbes
7 months ago
Well - I recently started to have oil changes and inspections done at Valvoline in Queensbury and Saratoga. Had an oil change a few months back and an inspection as well - no appointment required. I just pulled into Valvoline to get an inspection .. one car in one bay and that was the extent of their business. Was told they only do inspections by appointment and the next appointment was a week away. Well - there goes your convenience factor. If you re looking for fast, reliable service, just stick with Jiffy Lube.

  Jess Covello
10 months ago
I came to this location for an oil change thinking I was over due. Drew was absolutely FANTASTIC and explained to me that I didn t need one yet. He checked my oil and showed me that it was still great. As I was pulling away, a coworker of his jokingly yelled at him that he was supposed to be selling, but I believe honesty and kindness are the best! I will definitely be coming back to this location whenever I need anything that Valvoline has to offer! Thank you Drew!!Service: Oil change

  Adirondack Pixie
8 months ago
The majority of my working life, I've been in retail and retail management. Now, I'm on disability and don't go out all that much anymore. (Don't have to deal with people anymore? Yes, please! LOL )I have always been an artist and crafter, and this year, I really want to do shows. I signed up for one in Gloversville an hour away and went to Valvoline to get my van's oil changed. My van has just about 260,000 miles on it, and I want to make sure it lasts longer. I get to Valvoline in Glens Falls, and the gentleman directs me into the bay and starts to look over my vehicle. I tell him where I am going in the morning. He takes out the dipstick and asks if I really need that oil change. He shows me the stick, and the oil is clean like honey. "You don't need it! I'll do it if you want, but it's not necessary!" I,of course, didn't ask him to do it anyway. And what does he do? He checks my van over anyway, fills my tires and tops off all my fluids! "No charge."says the man. "Have a safe drive and a good show!" I was stunned! I mentioned that a competitor would have done the oil change and told me my car needed a new air filter. He says to me that I will need new wiper blades before winter, but at Valvoline, they do not work on commission like some of the other places, so there's no pressure to add on sales. They just take good care of the customer and their vehicle. How awesome is that??? I did my very best to give excellent customer service in my working life. I am so glad to know other companies think it's still important, too.The show was "meh" but my van was fine! So close to 260,000 miles now!I will ALWAYS go to Valvoline now.

  Bella Chikki
8 months ago
My Husband went for NYS Inspection was treated poorly my Manager was extremely rude filing complaint with Corporate we have used this location for many years. If you are having a bad day, do not ever take it out on an innocent customer shame on you.

  L. Seabury
10 months ago
Our families vehicals get serviced here for many years now. Great service & very trustworthy. Very polite & upmost courteous, upbeat humor of the service guys (ppl) makes oil changes SO less stressful. I can even stay in my vehicle while getting having it done. A serviced safe vehicle, ....peace of mind.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Sandra Graham
4 months ago
They were fast and professional. The price was reasonable too

  Maggie Murphy
a year ago
I have me oil changed here and it s always been perfect. service is timely accurate and staff is very polite. Tonight I needed a normally appointment only service and they understood my urgency and was able to squeeze me in. I Will always get my service here and recommend everyone! Thanks for being so kind and professional.

  Clarke Dunham
4 months ago
As a multi-year customer, I simply wouldn't go anywhere else.

  P Az
a year ago
Will never go there again!! They dont allow drive up appt for state inspection without scheduling an appointment. I used to do it before the pandemic. I would get an inspection and an oil change but i will go some place. I used to bring my girlfriend and daughters car there also. Not anymore. The best part there are 4 of them and 1 car in the bay.

  John Kevin Forgacs
a year ago
Most of the guys there are really good, with a few exceptions.Went on a Sunday, the guy comes out as usual to direct me to a bay. Says it will be a wait they're short staffed. I'm good with that. Not a long wait. I'm in.He pulls the dipstick and a little it's white on top.. this can happen for a variety of reasons. Tells me he can't change the oil because it looks like a head gasket issue. Ok, I tell him the car sat for 2 months, it's condensation. I ask him to change the oil anyway. He flatly refuses. I told him I'll sign a waiver. Nope. No head gasket issue either. I did it myself also had dealer check head gasket. The kid was a little rude too.

  Raymond Benoit
6 months ago
Visit this location every 3k miles and ALWAYS receive excellent service from a friendly and professional staff.Service: Oil changeService: Oil change

  Outstanding Pressure Washing Wolf
a year ago
They always take care of me quick in and out never had a problem

  Jenn Ditlefsen
8 months ago
So convenient with kids! A little pricey and I felt like they really try and upsell, but the convince is worth it with two toddlers. I don't have to take them out of the car for an oil change!

  elizabeth Crastaldi
a year ago
I can t bring myself to give you a one star, being on the faithful customer Who have been going to this Halloween for three years however today was my last time, I went to get an inspection at 5:00, and was turned away there was one car in front of me for an inspection. I do understand that they had a cars waiting for oil changes and it was a hot day, however I should not have been turned away and told to make an appointment not cool. Thank you for your services that your team has provided it s been a pleasureService: Oil change

  Jeffery Woodell
a year ago
Went to get an inspection with 2 people in front of me. They told me it would be 45 minutes, I was after the Subaru in front of me, no problem. Sat in there office for an hour with no ac as they moved my truck to the side and pulled another car in front of mine. Must of been a buddy. These people lie to you to get your money and then try to fool customers into buying new air and cabin filters that do not need changing, they try to get you to change your differential fluid, Power steering and anything else they can get you for. I just witnessed it while waiting in the waiting room. Poor lady had no idea and they got her for air filters but she told them she couldn t afford the other rip off offers of Hundreds of dollars to change fluids. $109 to change power steering fluid which they told her would take 10 minutes. I d recommend staying away from these scam artists, I ll never be back

  Ato TheB
9 months ago
Used to frequent the Valvoline in Queensbury until a recent oil change resulted in an extensive oil leak. Upon taking my vehicle to Firestone in Queensbury, was told the oil leak was caused due to faulty parts used in oil change. Tried to get a reimbursement for the repairs associated with the oil leak however, local managers and area managers of Valvoline in Queensbury refused to take responsibility. Now I have to resort to pursuing legal action for my reimbursement on repairs.

  Kim Kelley
a year ago
These guys are great. My experience on the evening of 3/21 was efficient and enjoyable. I ll definitely go back here next time because of the service!

  Goya Caldwell
a month ago
The guys that work here are knowledgeable and friendly

  Charles Granger
4 months ago
Only bad thing was the price but everything else was great thanks Bruce

  Barbara Moehringer
4 months ago
Fast service. Polite staff. Good hours