Burritt Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dennis Yun
a month ago
I never leave reviews... but. I purchased my truck there about a year ago... that experience was fine.. nothing super great and nothing bad... but when I purchased my truck they said the only had one key... no biggie... fast forward to today... in the mail... they mailed me a second key... not sure if the found it or the previous owner brought it in... but regardless.... they took the time and paid a little bit to mail it. That's pretty awesome. That speaks a lot about the company they are... as far as I'm concerned... most places woulda just trashed it and moved on!

  Charin Smith
3 months ago
I brought my car in for an oil change and it's annual inspection. It was a cold day and I was happy to see that the electric fireplace was on. There are only 2 comfortable chairs in their waiting area. The others are hard and uncomfortable. I always have appointments and will wait so my car is done at it's appointment time and I can continue on with my day. I find if I choose to drop it off, still with an appointment, it takes all day. The last time I had my oil changed, the technician failed to reset my mileage and I didn't catch it until a month later. Not cool! This time, with an oil change, I got back into my car and had big greasy boot marks ALL OVER my drivers side floor mat. Again..not cool! I had better things to do then spend time on my hands and knees cleaning it by hand. This isn't the first time I have had to deal with greasy boot marks on my floor mats. Don't they have those disposable paper things to put down? Why yes they do! Get a grip Burritt! Stop over scheduling your technicians so they're not rushing to get stuff done. I expect better..do better!

  Danielle V
a month ago
The staff was very friendly and helpful. The waiting room was also clean, nice, and comfortable that included a tv to watch or listen to for background noise while you wait for your vehicle while it was being serviced. I would recommend getting service done here anytime.

  Michael Berkery
3 months ago
Let me start out by saying that I really like the vehicle that I purchased from them. However the extras that they offer you such as undercoating rust protection and extended warranty I have an issue with. We didn't want the extended warranty honestly it's too expensive $1,000 a year for 3 years just not worth it even if the drivetrain dropped out it would cost you less than that. We did undercoating we did rust protection we were assured by the salesperson that rust protection covered inside and out. Unfortunately I don't think he knew for a fact that it did. I'm not faulting him I honestly believe that he believed what he told me unfortunately when we had a rust issue it was on the outside and a piece of paint flecked off we brought it in to be fixed only to be told that it doesn't cover that so we spent nearly another $1,000 on something that was not given to us under promise. As far as their organization skills it's total chaos the service person told us that their computers were down so we had to do things the hard way and it took him nearly two days to get our answer of whether it was covered or not straight from anyone at the dealership he had to call the insurance company then when we went in to pick up the vehicle the keys were not hanging where they were supposed to and they had to scramble around looking for them. So in a nutshell vehicles are nice but don't trust the a thing they say unless you have it specifically in writing. And I do mean specifically word for word from the question you asked don't trust the contract it's vaguely written

  Tiffany Bostick
3 months ago
We just recently purchased a vehicle from this dealership and the entire experience was great. Mason was very patient, and knowledgeable. Thank you for making this a seamless process. I will definitely recommend you to friends and family!

  Jacob Becker
2 months ago
I recently purchased my new truck through Burritt s and my sales person Mason provided the best car buying experience yet. He made the entire process easy and fast and answered every question I had. I highly recommend Burritt s and especially Mason if your looking for a new vehicle and great service

  Olivia Bivens
4 months ago
I recently had my first car-buying experience at Burritt Motors, and I m very impressed!! I went into it a bit indecisive with only a general idea of what vehicle I wanted, but Mason was very accommodating. He went above and beyond to help me find a vehicle that not only fit the criteria of what I wanted but exceeded it. He was very knowledgeable in every aspect, not a single question or concern went unanswered. I left feeling very confident in my choice of vehicle, as well as my decision to go to Burritt Motors!!

  Amanda Ryan
9 months ago
New update as of June 22nd, I reached out again. Ignored, blown off per usual. Car not even 4 months old in our possession and it s ANOTHER issue that has been ongoing (before we purchased this lemon) per the place we took it. Called on the 23rd, service department blew me off, left a message for the customer service manager and nothing back. Problem after problem and they ignore youUpdate as of May 10th! Vehicle has been properly checked and repaired, after a conversation with Brian to bring it in and diagnose everything!Went on February 28th and got my husband a Jeep, his car died at the most inconvenient time and wouldn t have made it anywhere. I took my chances with Burritts after being told by EVERYONE not to go. Now I wish I listened. We haven t even had the jeep that long and errors messages, lights and anything possible alarm the car. They have refused now THREE times to look at the vehicle THEY sold us!! The excuse is it needs to be happening when you bring it in how? I was TOLD to have proof of what pops up and alarms, still refusing to see it again, after being refused and telling them one is STILL REMAINING on she still refused to set an appointment. Called on Monday and they refused to schedule me an appointment and sent me to the supervisor of the service department Willis? Who I ve YET to hear from also! I have since reported them to Jeep and opened a case. Next I ll go to the attorney general and the DMV for a false inspection because an inspection doesn t pass with lights out either that I already had to drop on the day AFTER getting the car. Pictures attached to what they are blowing me off which seems VERY alarming!!!

  Evelyn Gewand
2 months ago
I found the exact year and model van I've been looking for at Burritt's Chevy. I live near Buffalo and this was the first time not buying a vehicle locally. My communications with the salesperson, Libby Rookey, made my buying experience one of the best. Burritt's was willing to bring the van to me to inspect, but I decided to make the long trek. It was totally worth it. The few things that I found that needed fixing were promptly fixed and all paperwork, plates, registration was done by the dealership. They delivered the vehicle to me, saving me an additional trip to Oswego. Libby went out of her way to make sure I was satisfied. I would definitely buy another vehicle if I need one in the future. Ask for Libby (Elizabeth Rookey) for the most pleasant buying experience possible! Great job!

  bonnie travet
6 months ago
I like Burritt for several reasons.I got a fair deal on my Buick purchase. My sales woman , Anita, was down to earth, open and honest. She knew her job inside and out. She went out of her way to make sure I got a good car at a good price. I see her friendly face when I take car for service and she s as friendly now as when I bought the car from her. The car is dependable. I ve had my car for several years and I ve not had any problems. It looks and drives like new.Service staff is friendly, efficient honest and not pushy. I feel their price and quality is very good. The waiting area is clean, comfortable and safe. I highly recommend Burritt in Oswego, NY to any customer in search of fulfilling car sales and service experiences.

  Rich Smith
a month ago
I had the easiest car buying experience of my life here. Corey did an amazing job and I couldn't be more happy with this purchase. I will be returning for future purchases.

  Julia Davis
3 months ago
I bought a 2020 wrangler at the end of May this year and have since put roughly 5000 miles on it. A little over a month ago, my jeep started experiencing the death wobble. I immediately called Burritt and scheduled a service appt - their finding was simply a bad stabilizer - it s definitely worn, but not that bad were their words. They had no ETA on the back ordered shipment of steering dampers, so I took it upon myself to buy a dual stabilizer and have a shop install. It made no difference. If you have experience with jeeps, you know adding a stabilizer is a bandaid on the death wobble, not a fix. I ve reached out countless times to the salesman who sold me the jeep, and the service dept. The salesman initially showed compassion and insisted they would make it right. He then did not return any phone calls. I took my jeep to a mechanic, within 3 minutes of having it on a lift they discovered horrendous tie rod ends. This is not a problem that happened within the 5000 miles since I ve had the jeep. They assured me that the dealership completely overlooked this problem when it was sold to me and again when I brought it in and paid $150 for a poor diagnosis. DO NOT BUY JEEP AT BURRITT!!! They do not take care of their customers or honor their responsibility of selling safe and reliable vehicles.

  Leon Graves
a year ago
I recently purchased a new truck and am very happy with my new Silverado. Chris Capone was very helpful and professional from ordering to its delivery. My financing was handled efficiently, with the availability of very favorable terms. I was also very pleased with the shop s installation of my running boards and splash guards. This is my second truck purchased from Burritt Motors, they did a nice job for me and they know trucks.

  Wolfgang
6 months ago
I will fully admit that when I normally see five star reviews at dealerships, I don t always believe them but I walked in here and dealt with Vinny and it was the best car buying experience I ve ever had. I told Vin and J the deal I wanted and they called me back the next day and made it happen. Being that I also run a business it as nice to see a place that cares about a customer. I hope Vinny and the staff there is compensated well because I feel like he went the extra mile for me. I would do business here again and will call them first when I m ready to shop for another vehicle.

  Anthony Leotta
3 months ago
Dec. 19, 2023 - Chris Capone is an outstanding courteous gentleman - He explains everything, in detail, excellently. Chris is better than the best.I have always regretted in not purchasing a brand new 1956 Chevrolet Sedan for $1875 from Burritt's, in Hannibal on January 30,1956.

  Patrick Murphy
2 months ago
Mike Fagan and the staff were the best in helping find my perfect new to me Jeep Grand Cherokee! Couldn't be happier! Highly recommend!

  Mathew Bumgarner
2 months ago
Purchased a truck from this dealership and my sales rep, Bob, was phenomenal. Jumped through a ton of hoops to help me with a unique military registration situation and made the process painless.

  Greg Novitzki
3 months ago
Mark in service is great. Man of his word and communicated with me through the service of my vehicle. Unfortunately the rest of the team is the opposite. Many promises of "I'll check and call you back" and neither happened. Very frustrating.Second star is for Mark.

  Tom Barker
2 days ago
Good to deal with. Chris Capone

  Sharon Farella
4 months ago
SALESMAN WAS IRROGANT. i asked for a new salesman and they had mason sit with us to get the papers signed. the next day at pickup we signed a few more paper,s and then mason switched our plate.s and found a radio station and he was GONE i will have to figure this car out for myself. not how i would treat someone that just spent 30 k at my business.

  Cassie Delong
4 months ago
Had one of the best experiences recently at Burritts. I will say in the past my experience was not the best but I am so blessed I gave it another shot and got to meet one of the best sales personal in the car industry. Corey Strail made my dreams come true with my 2021 ford explorer! I came in with an open mind that this probably wouldn t happen but he proved me wrong. He kept reiterating how important it was an a busy mom and how hard I worked for my RN degree, that it was time I did something for myself. With little thought given I agreed and I drove away with my dream ride the next day!! I highly highly recommend going into Burritts in Oswego,NY and asking for Corey if you want to feel as spoiled as I do currently!

  Cynthia Smith
a year ago
Awesome Sales People and Friendly Atmosphere. Mechanics do a Great Job!I bought my SUV here with Only 3 miles on it! I get my vehicle serviced and stay on top of things and replace worn out parts when needed! They Never steer me wrong!I LOVE MY CHEVROLET EQUINOX....

  Douglas Paulk
a year ago
I recently purchased a used Corvette. Being an out-of-state buyer had me concerned. Fortunately, my salesperson, Nate Arnold, made the whole process easy. Everyone at Burritt Motors was friendly and helpful. My car recently arrived and is everything I expected it to be!

  Mark Melfi
3 weeks ago
Your People were on time. Enjoyed the FREE first oil change and tire rotation, Thanks will see you next time for my next oil change. Alice M. Melfi.

  Brianne Hartmann
9 months ago
Mike Fagan was absolutely amazing to work with. He was patient, kind, and personable. He made sure everything ran smoothly and all was perfect. I highly recommend working with him.

  Al Young
8 months ago
This was the best vehicle purchasing experience I ever had in all my years. Thank you Corey for working with us to find the perfect car for our budget and needs. I can't praise the staff more here at Burritt Motors for their courteous and professional demeanor. Thank everyone and especially Corey for taking care of us.

  Clifford Bough
a month ago
Service department is great. Key fob was not working, so I brought it in. Fixed it on the spot and no cost. Thanks !

  Hayley B
4 months ago
Bobby Canale made my first time purchasing a vehicle such a fabulous experience. 100/10 would recommend!

  Jen Burgess
3 months ago
Lemonade stand; will sell you lemons and refuse to fix them. Buy a car from anywhere else on earth. Build one. Get a horse. Ride a tricycle. Just don't buy a car from Burritt Motors.

  julie santoro
a year ago
I turned in my lease and Bob and Rich found me an amazing new ride! I love my Enclave! Bob's customer service was 5 stars! Never kept me waiting and was always treating me and my boys kindly. Such good communication and I had an amazing experience. Thank you!