Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ron Smith
6 days ago
Please everyone stay away from this shop, just spent $700 for him not to fix my car and have it towed to a real shop, this was the most absolute worst expirence I ve ever had with a car. Please stay away, Lou is a scam artist. This place should be shut down.
Nicholas Dean
9 months ago
Our vehicle overheated and we broke down while our son had a baseball tournament all weekend in Cooperstown. I originally had it towed to the dealer and they said they could fit me in 10 days later. I called another garage and they said 8. I called Lou's and he said he could squeeze me in that day or at most the next. I had the vehicle towed over and he stuck to his word. He was able to look at it and replace our water pump and brakes. The total bill was way lower than I expected and certainly much cheaper than the dealer. They also insisted on showing me the parts they replaced even though it wasn't necessary but a total trustworthy gesture. If I lived near here I would never go anywhere else. They were absolute life savers as we were also moving out of state the following weekend. So definitely consider them for your repairs!
Jack Shingle
a year ago
I called and made an appointment to get my brake pads replaced. I drive half an hour to his shop during my appointment time, and am told to come back tomorrow instead. I came back tomorrow and he asked me to come back later in the day. it was a red flag but I still came back. He said sit in the office. I waited 3 hours to get brake pads because he was working on a derby car for the fair. Will never, ever be coming back.Service: Brakes
David Boll
11 months ago
Waiting area not ideal for a business. hard to turn around in parking lot. Lou acts like a nice guy. but does not get work done on time. save yourself the headache. shop aroundServices: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Marian Pollock
3 years ago
This is the only place I will go. I got work done on my car up in Ithaca by another mechanic, and Lou noticed something was off - he found out that they charged me for parts that they never even put on the car. Lou then called the other shop and made them give me a refund, saving me over $200!! This is the only honest place in town and Lou really knows what he's doing. Even if you're passing through or have lived here for 20 years and always went elsewhere, definitely bring all of your vehicles here. I can't say enough good things!
K No
4 years ago
Make sure you talk to Lou before leaving your vehicle. I set up an appointment for a transmission flush and filter change over the phone. He set a price we agreed upon and I thought he understood since I said very clearly "transmission flush and filter change." When the day of the appointment arrived, I discovered that my transmission flush had been changed to transmission maintenance and the filter had not been remembered at all. When I reexplained what I wanted, the price magically went up. Still not sure where the miscommunication happened. Currently I'm sitting at my appointment waiting for the other two vehicles he decided to work on during my appointment time...
Alaycia Chickerell
3 years ago
First time having service done at Lou s and I ll definitely be going back. Great turn around time and made sure I was aware of costs before going ahead and doing any work. Very friendly, left my car clean, and was great with flexibility of pickup time.
Cooper Patrick
2 years ago
I bought a used bmw with about every code going off and Lou was the only guy in town that would help me out. He put the work into it and called me when he had information just to let me know how the process was going until it was all fixed. He was honest, fair, and all around just a good guy. He has been doing this a long time and really knows what he s doing which is why I will go to him for whatever I need in the future.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair
Laura S.
5 years ago
Lou offered me peace of mind when I encountered car trouble 200 miles from home. I stopped in after a warning light came on and Lou was kind enough to check over my vehicle and gave me the thumbs up to continue my trip. He s a genuinely nice guy and if I lived in the area, I would trust him to service my vehicle. Thank you again Lou!
Daria Sparks
4 years ago
Overall poor experience. Took over three weeks to diagnose and give a quote. Every time I called I was told this afternoon or tomorrow or in 15 minutes and never received a return call. When I was quoted for a repair I could not afford and informed him I would be picking up the vehicle the amount I owed all of the sudden increased. I was not heard in describing the cars issues and diagnosis included a test drive not time on the lift. When I questioned the diagnosis I received snarky remarks. Turns out the diagnosis was incorrect and repairs cost half of what I was quoted but I have no doubt I would have paid nearly 1,000 for 2 wheel bearings as he was so sure it needed when in fact only 1 was bad. I was looking go sell the car and lou offered to connect me with a friend who was looking to buy. This friend showed up and indicated he was too intoxicated to drive and attempted to buy the vehicle. He was upset I decided not to do business with his drunk friend. Drama and unpleasant all the way around. I will not return or reccomend this shop.
Tyler L
3 years ago
My brother brought the car in for a shift cable replacement. That supposedly didn't fix the problem we were having with the vehicle, so we let them continue working on it to fix whatever else was wrong. Six weeks later we are still waiting, constantly getting the run-around. He never calls back, stated that his employee was working on other vehicles first. This has resulted in my brother losing his job already. Where their rating comes from is beyond me.Service: General repairs & maintenance
Scott Dupuis
4 years ago
Had a wheel bearing hub assembly blow out on my 2005gmc Sierra on my way to NH from NC limped the truck into Lou's he got us right in and back on the road within an hour or so. Lou and Charlie two great guys with extremely fair prices and superior service I highly recommend Lou's for all your automotive repair needs!!
Doug Silver
3 years ago
Took my vehicle in Thursday 1-14-2021. Was not ready until 9 days later even though he said it would be ready that following Saturday. Paid 1300 for a tow, spindal and bearing. Brought my trailer in with truck, said he looked at it and it was fine. Same day my trailer was wobbling on trailer and needs a new bearing also. Would not reccomend this place at all. Save your money.
Kalipso Quill
3 years ago
Lou is the only one we trust to work on our cars. He s very upfront, honest and won t do work without your knowledge. His prices are the best around and his work is great.Services: General repairs & maintenance, Engine repair, Oil changeServices: General repairs & maintenance, Engine repair, Oil change
Gilbert Perron
4 years ago
On our way down south, we lost a wheel (big repairs needed !) And Lou took us right away and helped us with our trailer. Very honest price and friendly welcome. Recommended.
Jason Osterman
3 years ago
Very dirty shop, a real fire hazard. Work was sub-par and definitely will not use again. You get what you pay for at Lou'sers Auto. Takes a week longer than he tells you and he put other cars in front of mine just for the extra dollar. ADHDService: General repairs & maintenanceService: General repairs & maintenance
shirley post
5 years ago
I require honesty and reliability in my auto mechanic. Lou has both. Plus he is very reasonable on pricing. He will be my mechanic until he retires in a hundred years. Lol
seekin1111 Orlando
2 years ago
My ac quit on my Honda Civic and needed a new compressor. Lou fixed it and now it's working great. Great prices too. Thanks Lou!!!1Service: Air conditioningService: Air conditioning
Virginia Ellis
2 years ago
Awesome service and reasonably priced! I've been taking my car there every since he opened. I can't think of anywhere better.
Mike Lewis
2 years ago
Brought my car in for some work. They were very professional and feel like they really took care of me. Will definitely be a returning customer!Services: General repairs & maintenance, Brakes, Oil changeServices: General repairs & maintenance, Brakes, Oil change
bella babbitt
2 years ago
This place is very bad, kept my car for over 2 months and when I got it back there was a used tobacco container in the passenger seat and other of their garbage. Do not know why I continue to go back there, brought my car there middle of June and just got it back today, end of August only because I am moving and NEEDED it.Service: Engine repairService: Engine repair
Gary Emmett
8 months ago
Loui is very good at what he does along with his very good Crue. Thank you.
leonard wilson
6 years ago
This is a very good auto repair shop, recommend this place to anyone that wants there car or truck fixed the the way it should be, very friendly, out going, above and beyond service, quality work, thank you for opening your shop in such a convenient location, your the best, Len
James Terwilliger
5 years ago
Lou's Garage helped us our repairing our car at a reasonable Rate!
justin foster
3 years ago
Told one price of 72 for putting tires on then charge $105 outta this world find another place or let them stick you
Houstunner 1
2 years ago
Lou's is great. Always good to me and my family.
John Nader
3 years ago
Lou is very focused on customer service and a capable mechanic!
M R
5 years ago
AWESOME SHOP !!! WANT IT FIXED... SEE LOU !!!
Akila Kerr
6 years ago
I had a wonderful experience
Michele Rathbun
5 years ago
Friendly & Service A+A+.... A+A+