Service options
- In-store shopping
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
WARREN CRONK
a year ago
Vehicle taken to Douglas for safety recall two times, took back at the request of Ford motor Co. Was told that they could not accommodate my needs. Too bad we're loosing local service. Have to drive when looking for new car too.
Joseph LaGeorge
5 years ago
I will never buy from them again. Have had nothing but problems with the edge I bought. The first 2 months of owning the crossover it spent 5 weeks in the shop because it had issues. First was bad ball joints upper and lower. Then cracked transfer case. Then electrical issues. Entire harness is shot. Completely done. Just glad I no longer have to let my 2 small children ride in that death trap they sold me.
Kelly Meyers
4 years ago
Make sure Douglass Ford will honor your extended warranty before scheduling any service! Bought a 3rd party extended warranty with our brand new F250 from a Ford dealer. After moving, started going to Douglass for all service. Needed our SYNC system looked at. Told Douglass Ford we have an extended warranty. Made the appointment, they diagnosed the problem, charged me for the diagnosis and refused to honor our 3rd party warranty (Millennium warranty), told me to go back to where we bought the truck. After calling Ford Motor Company, Basil Ford of Cheektowaga and Millennium warranty company, called Douglass and spoke to Randy the service manager. I told Randy that if he didn't want to bill the warranty company all he needed to do was to call Millennium to confirm the part was covered, I would pay Douglass directly for the repair and settle up with the warranty company myself. Randy told me "it's too much of a hassle". Needless to say we will not be returning to Douglass Ford for any service and will definitely not be purchasing our next F250 from them. Beyond disappointed with Douglass Ford, as well as Basil Ford for selling us a warranty that is NOT accepted at every Ford dealership.
Tom Moran
2 years ago
Randy and team took care of me. My family was in from out of town and he worked us in to ensure our car was fixed for the ride home. Highly recommend. Thanks Randy!
Trinity Haynes
5 years ago
Absolutely ridiculously bad service. Put a down payment on a car, they told us it d be ready to pick up within a week. It s been three weeks and today they were supposed to go to the dmv so we could pick it up and instead went to an auction. Definitely do not recommend. Terrible service.
Julia Cornell
4 years ago
This is the best dealership I have ever been to they are amazing and have done so many things for me they treat me like family I wouldn't go anywhere else
connie aronhalt
2 years ago
I had to get my new inspection today it could have been done any day of the week for Randy took it right in when I spoke to him thank you Randy you are awesome
Patti Peck
5 years ago
Randy at Douglass Ford is exceptional... Works with his clientele.... Very understanding and accommodateable
Jamiehalbach Halbach
5 months ago
Really happy with service
Kathleen Kirkwood
3 years ago
Great dealership. Honest people, take great care of my cars
Monica & Chris Stevens
6 years ago
Great place to get our Ford vehicles worked on!!!
Janalee Marszalek
3 years ago
Great people, great service . Love Douglas Ford!!!
Trevor Cox
a year ago
They repaired my muffler for free
John Bernard
6 years ago
Excellent service provided.
VM ! (VM)
6 years ago
Good place to visit once.
Judy Street
5 years ago
Very accomodating
Alan Rapp
6 years ago
Great
Thomas Burt
5 years ago
Great people