Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Amanda Rodriguez
5 months ago
Johnny Nelson did an amazing job with fixing my car. He is polite and professional he gets 10stars if I could..... However the women in the office are the nastiest people I have ever encountered. I paid quite some money on 10/4/2023 for my car to be fixed and the and the payment never processed. By Monday morning the money was back in my account I called and advised that I would be dropping the cash off bc they were having issues with their credit card machine. The woman said No let me call them and I will call you back by the end of the day if the machine isn't fixed so you can drop the money off. This woman decides after 2 weeks to process my card information. Never calling never informing me of this large transaction. I am beyond disappointed in their lack of communication and professionalism. I get out of work late so they're not open when I leave work. Which is why I made the arrangement to drop it off during business hours. She never called. It's disrespectful and her response was absolutely rude when I called them. Customer service is everything and these women in that office do not have the capability of being nice.
melt Grant
a month ago
This place is so terrible and has been scamming people for years in this community.. let's all get together get a petition and get them shut down I was already in contact with the the State attorney general's office so please when comes around please voice your major concerns when the petition is passed around and for some reason the lady in the office thinks she's above the law. I'm glad everyone is placing their concerns on this woman because we're going to get her out of there she's going to be on the unemployment line
James Pandolfi
4 years ago
It is so hard to find quality mechanics and repairs facilities that will take the time to discuss and remedy any situation you have with a vehicle. If you find that, compare it to Pat's towing! These guys are the best! Helpful, considerate, and really a joy to talk to. The cost was far below my expectations, and I cannot think of a reason to go anywhere else.
Ed Clancy
9 months ago
Needed a tow, called Pat's and got a fast efficient response with a very reasonable rate. Driver arrived and carefully loaded the car taking all precautions not to cause any scrapes. Would definitely recommend Pat's for their exceptional service.
Thareallay
11 months ago
The dispatch women VERONICA is VERY RUDE and did not allow me to speak to the manager. It s all just run around asking me to go to city court which I already did and that is why I have the release form. ALL THEY WANT IS YOUR MONEY! I REVIEW PLACES IN THE CITY AND THIS BY FAR IS THE WORST AND MOST DISGUSTING CUSTOMER SERVICE EVER! All this even After my car being wrongfully towed by city police. I was able to get proof for the DMV that my vehicle did have insurance and was able to get a release form from the city police with no problem to obtain my vehicle. so i don t understand why when i call to have my vehicle released it is an issue.
Keith c
8 months ago
BEWARE!! Major scam artists and crooks with a license to steal.Towed my vehicle and said it was blocking a handicap ramp when it was just a sidewalk with no handicap markings whatsoever. And the lady on the phone is extremely rude and doesnt even answer the phone " pats towing".This is a shady operation that needs to get shutdown!
Deanna M
a month ago
Scam artists!!! Do not bring your car there because they won t give it back!
Doug Crana
a year ago
I don't usually write reviews but felt this was warranted. my vehicle broke down on a Thursday and was towed by pats towing which was then put in to their impound lot. almost $900.00 and a week later and i was finally able to get my car released with the help of my insurance company. they deliberately kept my car impounded with one thing in mind, storage fees!! customer service is no existent. this tow service has one thing in mind and that is to get your car impounded and keep as long as they can. as a business owner in the newburgh and new windsor area for over 40 years, i would stay clear of pats towing!!!!
Jean Nebel
a year ago
I was in Rockaway NJ and my car wouldn't move forward or backwards to drive home they sent Mike to get me and my cat Oscar. He was awesome with everything from getting my car on flatbed to driving us safely to our destination over an hour away. Great conversation too. I definitely will use them again!! Thank you Mike and congratulations on your new baby girl.
Sarah Mitchell
2 years ago
Needed a car towed from off my driveway for weeks because the owner kept parking however he felt like despite his specially made parking stalls and warning sign of being towed if parked anywhere else. This seems to be the only place that I found locally that would tow off a residence. I explained the situation to the dispatcher and she was professional and very informative every time we interacted. Took less than an hour to get here, which is fine given that it was close to midnight. I m just beyond thrilled to finally get it done and that they were super discreet with the tow.
Rosemay Smith
2 years ago
Fantastic business! Got stuck in flood waters, and Jenny was the first person I talked to. She was calm, sweet, and beyond helpful. Timmy came to tow the car, was also very kind, and graciously dropped us at our hotel. They fixed the car in a very quick and timely manner. Upon picking up, Johnny was gracious enough to give me advice on what I should do, and insurance. Overall, could not have been a better experience. Highly recommend this company! Thank you Pat's Towing.
Stephen Ryder
a year ago
SCAM ALERT: DO NOT call these liars and ripoff artists for ANY reason! They will lie and cheat you! They will charge you amounts of money you could never even IMAGINE - and they will hold your car hostage while they bleed you dry. Read all the other reviews! STAY AWAY! You've been warned...
MaryBeth Ferrante
2 years ago
I was extremely pleased with the professional manner in which the tow driver handled the job. I had called AAA and they sent Pat's. They arrived within the timeframe they had estimated and the cost was also as estimated. I felt very comfortable with the way in which the tow and processing of the charge was handled. The tow driver explained everything to me and eased my concerns. I would totally recommend Pat's to friends and family if ever they needed tow service. Thank you!
katie leigh
2 years ago
Pats towing wrongfully towed my vehicle, wouldn t let me get it out the day they towed it and claimed they were closed just to get an extra day charge from me. Women at the office were extremely rude and not helpful. When I got my vehicle back it was scratched and had a flat tire that was obviously their doing and they argued the fact and told me there s nothing they could do about it. When I went to get my tire fixed there was a nail in it. I posted a review earlier and they deleted it. Very unprofessional and shiesty, a bunch of crooks.
Primo Guala
2 years ago
The worst. Wrongfully towed my car multiple times living in a complex Im allowed to park in. Recently towed my car while we just got to the spot and man said there s a fee to drop the car but it s only in cash 125 dollars this fee.this whole business is a scam. They re open 24 hours but make you wait until the next day to charge you extra.. these prices for getting your car towed seem to come out of thin air 125 to put in this guys pocket ? Sounds real shady to me. This company needs to be shut down.
Sierra Bickham
a year ago
Very rude nasty people in Middletown NY, I tried to talk to them about my bother silver Lexus. The manager hung up on me as well as her dispatcher for no reason. They towed my bother car cause a female lied and said she was married to him. And now They won t give it back without him around when he s incarcerated. Unprofessional people they are
Laika Kudryavka
a year ago
Incredibly rude and unprofessional low life goons work at this dishonest and disgusting establishment. If I could give zero stars I would. Pats strikes again. I recently had a friend visit with me after work at squire village. He parked in the parking area near my building which has no visible no parking, tow away zone or anything marked. Wasn't there more than 2 hours and he went to leave only to find out Pats has towed his vehicle out of there about 5 minutes prior and then told him he couldn't get his vehicle until the next morning. This is a complete racket. They then charged him for 2 days of storage!? Even though the vehicle was there less than 24 hours. This "business" is thieves and hooligans
R H
a year ago
My truck broke down and I needed a tow truck. Great customer service the driver went out of his way to drop me off at a hotel because it was a Sunday. First thing in the morning they worked on my truck and I was out of there in an hour and a half I recommend this place to everyone
Laura ruoff work Ruoff
a year ago
ExcellentVery honestCould have charged $$ and didn't" No charge" is what I was told by the office. I figured it must be a mistake. Nope, they found the problem with my car, and we're honest, and I guess generous.Telling everyone I know to go here.
Christopher P
3 years ago
Great service, vehicle had mechanical issues and had to be towed at a fair price from where I was. Great people who took care of me, my car was also fixed in a timely manner. I would highly recommend these people if anyone needs any services.
Stan Bruno
3 years ago
Picked up my camper to have work done on it. Danny was very professional and knew exactly what to do.
sburke73
7 years ago
Do not use these people!! What a bunch of dishonest crooks. My employees car was towed from the Newburgh mall because security forgot to cone off an area. They towed on Saturday morning. When we went to get it they were closed on sat and Sunday with a $75 per day storage fee. Pretty clever! $360 for towing and $150 in storage for a total of over 500 plus tax (of which you know they are not paying when accepting only cash) When we went to pick it up they told us they only accept cash for towing. Pretty clever again. Very poor dishonest business practices
Craig Pelsue
7 years ago
My car had some issues and required a tow to my mechanic. I called AAA and they sent out Pats Towing to pick up my car. They were on time, courteous and very careful in handling and moving my car. I would recommend them without hesitation. Thanks Guys!
Khan Fam
2 years ago
Our car broke down on the way from Poughkeepsie. We called AAA and Pat s showed up within 20 mins. That s the fastest service we ve ever gotten. The driver was friendly and got our car towed home quickly.
Jennifer Edge
7 years ago
We were in a horrible accident on 84 with 6 other cars and a tractor trailer. Pats towing was on call and towed our car. They have been nothing but kind and compassionate in helping us to deal with this terrible thing that happened to us. I highly recommend.
Richard E
6 years ago
My Jeep was in a fender bender, Pat's towed it promptly, did the body work, and got it back to me very quickly. It actually! look better than new when they were done! The best around, no question about it.
Russell Rollins
5 years ago
My motorhome tow car (Jeep) had a dead battery and would not shift out of neutral on transfer case. Maurice came to me and jumped the battery. We charged the battery then disconnected the battery terminals for 10 minutes (to reset electronic transfer case shifter) then shifted transfer case out of neutral successfully. Saved mucho time and money-jeep dealer wanted to tow it to shop on a holiday weekend. Great save!!!
J N
7 years ago
This company tows 700 plus cars and trucks a month... With that being said not all tow are consensual, so not every one is happy about there tow. In the past pats has always been 100% in helping me out I would trust them with anything that needs towing!!!!
Christopher Warren
a year ago
Rude. $500 to get my car back after but was towed unnecessarily. Straight trash. Some sketchy stuff going on there for sure
Denise Patterson
2 years ago
Thank you so very much for your quick services lastnight. The guy who showed up was so nice and helpful. Fast acting to get my Durango out of the middle of 9w.