Grand Prize Chevrolet Buick GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Papacena
2 months ago
Alyssa and Getulio always take care of me. They re the only ones I trust and I won t go to another dealer. Had an unfortunate issue with one of my vehicles. The roadside would only tow to my nearest dealership. I spent the extra money to have it towed to them. They had the issue resolved amazingly fast even though I didn t have an appointment. They always do right me and their customer service is beyond exceptional. Thank you always.

  matt menzel
2 months ago
I ve read all of these reviews and found many to be so off the mark. I ve been with Grand Prize for years and have found the organization - from Sales to Service, very upfront and professional. When I read review s about costs, I had to laugh. The service department will explain all costs PRIOR to doing any work. Might even point out a manufacturer coupon The person who wrote a review complaining about the cost of an oil change. Wondering why it s not 35$ and giving one star. It s not the 90 s, friend. Bear in mind, they always do the multipoint inspection. Quick-check or JiffyLube does not. My final comment, Grand Prize is worth your time and consideration. Do not use the old reviews as a sign they don t know that they re doing. They most certainly do!

  Johnny O
10 months ago
If I could have rated zero stars I would have. My wife went in for an oil change and I looked at the bill which stated $32.94 for oil and $7.06 for a filter. Very fair price for both of those items. However, the bill came to a total of $119.15. OUTRAGEOUS ! I Spoke with the "Service Consultant" Jason who said he doesn't make the prices and added that this cost is pretty much the same as other car dealers. He said the cost of labor brought up the price. An oil change requires someone to unscrew a plug allowing oil to drain out and then screw on an oil filter. I've done it to my own car and it takes less than 10 minutes, so LABOR COST ?????? Give a break. Local gas stations won't take advantage, so beware if you are going to a dealer for service.Service: Oil change

  Elisa Zazzera
a year ago
These folks practice bait and switch and have NO customer service ethos. My 2021 Bolt was called in for battery replacement to replace faulty battery that we could only charge to 80% with a fully 100% charge functioning battery. They put a 80% cap on the charge for the new battery and said that is what they were supposed to do. The service personal had no clue what was actually correct- that customers getting replacement battery would be back to 100% charge. GPCBGMC has no business selling or leasing Bolts as they clearly have no understanding about servicing them. They deserve no stars- the least we are allowed is to offer them one star to list this review. They get ZERO STARS from me.Service: Auto battery replacement

  Isabella Germano-Byrnes
2 years ago
Been here since 830 for a front wheel alignment and apart for emissions smh . Told I may be here to 5 . Staff should be friendly and over priced. Horrible if I could give this place a zero. They don't want to honor any warranty either. Phone skills are not so friendly eitherService: Engine repairService: Engine repair

  Rosa Lasalandra
2 years ago
My daughter purchased a new car. Dealership was very professional and had the car ready the next day. Highly recommend. Staff very friendly. If I could over 6 stars I would.

  kevin Miller
2 years ago
Awesome always do a great job

  Matthew M
8 months ago
Over torqued oil drain plug when they did last service

  Meyer Spitzer
2 years ago
Second time Worst experience with the people at the counter and the manager who supposed to be helpful first someone is saying one thing then the other one is telling another thing they don't know what's to doingService: General repairs & maintenanceService: General repairs & maintenance

  tom s
3 years ago
Organized affordable professional and accommodating