NAPA Auto Parts - North East Parts Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Kushner
2 years ago
The best in automotive parts. The employees actually know about vehicles as opposed to other auto parts stores that the employees young punks that only know how to look things up in the computer

  Richard Goddard
6 months ago
I've been to AutoZone and advance Auto I never got the professional like I did at Napa in Monticello NY. I was in and out of there no problems

  John Makovic
6 years ago
I use this place several times a month, sometimes several times a week to maintain our trucks, vehicles and equipment with various business' I own. The employees are excellent! Well trained, respectful and honest. They know what they are talking about.....not just plugging things into a computer like many other of the "chain" stores that send you on your way with the wrong part. Sure they are sometimes busy but you can appreciate that when its your turn because they will help you solve your problem and not just look to take your money and push you out for the next person. I only mention this because I noticed some idiot left a review with 1 star because he happened to be there while it was busy....ofcourse he is also a "serial 1 star reviewer" aka : a loser with nothing better to do.If you need parts, the quality of service AND the quality of parts at this NAPA are excellent! Pricing is inline with any high quality product.A+++

  Joseph Levi
10 months ago
Came in and was helped immediately! The person received a phone call and someone else stepped up to helped me.The part I needed, exhaust flanges, we're sold out at advanced auto and autozone. The closest store was in CT and NJ that had a common part.NAPA had the part in stock.

  Lucky Luciano
7 months ago
Walked in because you guys show Napa on your store but saying you won t back my warranty. With a battery

  Caitlin Mullally
3 years ago
I came in close to closing time with a battery issue and Alison went above and beyond to help me. My battery would not start back up after trying to jump it for 15 minutes so she changed my battery out for me right there in the parking lot. I was super grateful for her help!

  Teacher Sam
8 years ago
Extraordinarily bad in every way. First off, whenever anyone walks in, it is almost impossible to get service immediately because the place is so understaffed and being inundated with phone calls. Staff appear to do whatever they can to avoid any calls going to voicemail, so don't expect them to help you until there is a break in the calls (which may not happen for 20-30 minutes.) Once they are able to help, the store and the store's inventory is so disorganized that it may take them 15+ minutes to find you what you are looking for. It took them 20 minutes to find me a fuel cap. While I was in the store, I noticed that the staff are rude to each other and seem to be working in a toxic high-pressure environment. Their prices are very, very high. It's all a mess.

  K Drum Jr
a year ago
Service was great the battery wasn't expensive was able to keep my truck on the road.

  Jim Riv
4 years ago
Was there Thursday for oil filter and oil ....wasnt even acknowledged ,noticed, welcomed or nodded a head at ...felt very uncomfortable especially when a blonde woman walked in and was immediately helped with her serpentine belt needs.

  Paul Roberts
a year ago
They got the part for my car faster than the other two in Monticello.

  Michael Cosgrove
3 years ago
Thank you to the young lady who got us back on the road Saturday (yesterday) morning with the new belt tensioner. Knowledgeable in her job

  Don Karl
2 years ago
Great auto parts store, NAPA Stores will never let you down with superior OEM and quality matched parts.

  Charlie Thomas
7 years ago
Great group of staff. They go above and beyond to assist you. I was a little disappointed when I needed a part ordered because the ordered the wrong one but mistakes happen. My go to auto parts supplier in the area.

  Patrick Mercurio
3 years ago
Laura is answering the phone for 5 Napa stores and is still the most helpful auto parts employee I've ever dealt with, thank you again Laura

  Ronald Schneider
2 years ago
Allen, at the Monticello store is always. You can pretty much ask him anything automotive and he has an answer of he'll find someone with the answer.

  William Ford
3 years ago
Great people very informative and knowledgeable they are great at helping find the right parts for your vehicle

  Casey Witthohn
7 years ago
They have what I need every time I walk in, incluing made-on-site high pressure hydraulic lines. Not always the cheapest but not unreasonable, and they take the time to find what I need

  Bill Degraw
2 years ago
The employees are friendly and knowledgeable Quality Service all around

  Liam Fitzsimons
a year ago
Fairly disorganized but it has everything you need, grimy as well.

  David
2 years ago
As expected, they had what we needed and were courteous and helpful.

  reinaldo medina
2 years ago
Don't. Count on any other local store to find hard to find parts, NAPA is the place to go.

  Ken Sondermeyer
6 years ago
Always a pleasure to do business with them they are friendly and helpful staff

  Micheal Clark
a year ago
That One man Stan is about the most polite young man I have ever met

  j
5 years ago
Very knowledgeable staff helped me find exactly what I was looking for.

  Jennifer Sarvis (Angel)
2 years ago
Very polite workers who are all very helpful also.

  Paul Gianquinto
4 years ago
Real auto parts people. Quality parts. Not as pretty as advance Auto. But better in every way.

  Rob C
2 years ago
These guys helped me out when i was in a jam, delivered parts and lent me some tools. Thank you!!

  Hugo Rogers
11 months ago
Has what I need and good price

  Paul Roberts
4 years ago
Good place for auto parts. A little pricey

  William H Simmons Jr
4 years ago
Very great place to go for auto parts.