Empire Toyota of Huntington Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron
a week ago
I recently had the pleasure of working with Sham Carty, Larry, and the exceptional team at Toyota, and I must say, they exceeded all expectations! From the moment my wife and I walked in, we were greeted with warmth and professionalism. Sham and Larry went above and beyond to ensure we found the perfect vehicle at a fantastic price.Not only did they provide top-notch service, but their deal on our trade-in was unbeatable. They truly listened to our needs and worked tirelessly to meet our time deadline without compromising quality. Their attention to detail and dedication to customer satisfaction are truly commendable.I cannot recommend Sham Carty, Larry, and the team at Toyota enough. If you're in the market for a new vehicle and want a seamless, stress-free experience, look no further. They have earned a customer for life, and I will be enthusiastically recommending them to all my friends and family. Thank you, Toyota, for making our car-buying experience truly exceptional!

  dhanoob jessin
3 months ago
nice and clean service center .first time coming here.mr SUNNY was the service manager took charge of my vehicle.he explained everything what all required for the maintainence.nice and polite person.calm and quiet environment. less waiting period comparing to other service centers.there is a cofee bar inside and also there s 7eleven nearby for snacks .planning like to do my future maintainence for my car here .overall I would give 5star rating

  Nicholas Andrews
a month ago
I have been having my Toyota serviced at Empire Toyota of Huntington for almost 3 years now, and have always had a pleasant experience. The staff is exceptional! At my most recent visit, Sunny, was assigned to my car and he was professional and personable. Keep up the good work!

  Cynthia Pesce
a month ago
I have been a Toyota customer for over 30 years, this was my first time going to this Toyota Service. Sunny was very professional, honest and friendly. The service was done in a timely fashion. It was a longer drive for me, but worth the trip. I will definitely be returning for service. Thank you to the entire team, Cynthia

  Milind Khadilkar
2 months ago
Visited Empire Toyota of Huntington to check on error message I received on dash board of my new four month old vehicle. The service advisor May was very courteous and helpful. This location is spacious and didn t had any wait time for app. Similarly agent Amanda was also helpful while scheduling app

  jose galeas
a month ago
Romeo and Michelle are great! The service was completed on time and communicated with me throughout. They got my baby back better than when I left it. Highly recommend!

  Umair Ansari
a month ago
My 21 Highlander was making a wind noise when going over 35 miles and I couldn t figure out what the issue was. I called the service department and immediately felt welcomed to schedule my visit on the same day. John is my service advisor and he did an amazing job in reassuring me that the service team will figure out what is happening and update me. Ultimately, they figured out that Toyota has put out a TSB (Abnormal Whistle Noise From Vehicle Front) and the correct measures to correct this. They had to order a new radiator grill bracket and John once again reassured me that that this was a known issues on some Highlander models. The waiting area was spacious and clean. I had to leave my car for the day for the part to arrive and John kept me updated. Thanks! Will be coming back.

  Maxime BAUD
4 months ago
Very good experience ! I had the pleasure to be served by Michelle, she was straightforward and accommodating during the whole process. I will definitely look for her on my next service, they do offer pickup/drop off service if you're in the area which is very convenient.Thank you !

  David Jacobs
3 months ago
Excellent 10K service experience. My car was picked up from my home and dropped back off a couple of hours later. This is by far the best experience from any car dealer service department in my 45+ years of driving! Highly recommend Empire Toyota!

  TedIsHere2
3 months ago
I have had a few issues with this place but stayed silent. I really hate having to be that annoying customer to leave a review like this but I no longer have a choice....If you have a newer car this place is perfect for you, if you have an older car they wont treat your car repairs with the same care and will try to get as much money from you as possible....I have had a repair done here before, and months after I went to another mechanic for another routine maintenance and he noticed the repair job that Toyota did and he was genuinely surprised at the poor rushed quality in which the repair was done, he asked me about it, I didn't even mention it. I also received an oil change from this place and they did not even bother to properly fill out the sticker that notifies me when I am due for another oil change. As I said, if your car is old, they wont care about you.The other day I went in for a quick issue regarding my license plate being unable to be properly screwed in due to stubborn screws. I called before coming in and asked if they can help and they notified me that I can absolutely come in and be helped since it is a very very minor task and I am a regular customer there. (I even mentioned on the phone that I would be willing to tip). Once i arrived they took one look at my license plate for legitimately 10 seconds, did not even attempt to get it out. He immediately tells me that I would have to pay $180 for labor. $180 for an hour of labor after I was told on the phone this would NOT BE THE CASE....... Clearly after he sees my 2009 vehicle with 152000 miles on it, they switch to "just give me your money or get that old trash out of here" mode. Later that day I went to another mechanic and he removed the screw literally barely within 2 minutes..If only they knew that car owners with older cars are bound to be on the market for a brand new car at any moment. However, now I will take my new car search very far from Toyota.I would give zero stars if I could.

  Ken N
5 months ago
Best service experience I ve had at a dealership by far. Sunny made the process easy from start to finish. He introduced me to the tech, Jason, who took the time to discuss the diagnostic and repairs planned for my truck. Can t ask for better. The loaner I was given during the repair period was clean and appropriate for my needs while I was without my truck. This is my new dealership!

  Family Goldstein
4 months ago
Keith McKenna was very helpful. My car was in the shop 2 months waiting for parts. He kept me informed of the status on a regular basis. Always made me feel that he truly cared about my situation and appreciated how difficult it was for me to be without my car. Highly recommend him as a contact at this dealership

  Luz R
4 weeks ago
Michelle was absolutely great! Such a pleasure to work with. She helped resolved all of my concerns and I m very satisfied with the service.

  Eileen Massone
2 months ago
They treat you very nicely the girl that I had. Maribel was so efficient so understanding and made my experience a very pleasant one. I definitely would recommend them.

  Stefan Trotman
a year ago
Pretty good experience here, my servicing only took about an hour and I did my inspection while I was here at the same time for additional $10. I m happy to recommend this service center to anyone in the area and the waiting area is also really nice with snacks coffee and hot chocolate if you need. There s also a waiting room for children with books you can read and you can look at the cars while you wait.Services: Tires, Auto glass repair, General repairs & maintenance, Brakes, Oil change

  David Qin
5 months ago
I brought my vehicle for service and had a wonderful experience working with Sunny my advisor. He was very helpful and knowledgeable. The entire process was smooth and efficient. Hope to deal with him again in the future.Services: Air & cabin filter replacement, Tire rotations, Wheel alignment, Brakes, Oil changeServices: Air & cabin filter replacement, Tire rotations, Wheel alignment, Brakes, Oil change

  carmen sandoval
4 months ago
I hate having to leave these kinds of reviews. However I feel so strongly about this matter that I feel like it needs to be known. I have never felt such a feeling of deceit like the one I did today. We went for our service appointment and the rep that we had tried their hardest to not only make us feel guilt tripped by saying things that were both uncomfortable and unnecessary. Given i understand his concern but there are other ways to sell your service and parts without telling me things like having to bite the bullet or think about the kids.And what topped it off was him asking me for my husbands phone because he didn t want the message that he sent to go to spam. And him taking the liberty to give himself a five star review. After that all I could feel was a sense of disgust and a feeling of being offended for the liberty of reviewing yourself.I dislike this place so much I refuse to return.

  Frank Davis
a month ago
The service department is clean and professional, Keith McKenna was my service writer, he was informative and excellent to deal with. I drove over 30 miles to see these guys and passed a lot of other Toyota dealers along the way - I m glad I did!

  Koichi Fujieda
a month ago
Thank you, Sunny at this time too. He always gave me a best suggestion and never forced a expense repair.At that time, I asked the shuttle service to get back home and I waited 30 minutes at the lobby. Finally, he let me drive the loaner car. then I could go back home before my another appointment.He is an absolutely trusted staff of the dealer ship.Thank you.Service: Oil change

  Juliet Thompson
4 months ago
I was recommended to Empire by a family member who has been going there for years, to have service done on his vicheicl. The minute I drove in, I felt comfortable. The attendant took my car and directed me to the office, where I met with Sunny Dalavai. Finally, I was speaking with someone who did not treat me like an airhead bimbo. Sunny answered all my questions, and advised me on the best way to care for and maintain my car. Thank you Sunny, you made my day.

  Franklin Morales
a month ago
Service was quick. I was referred to Michelle from a friend and she was very professional and I didn t feel pressured and she gave me a discount as a first time client. Will come again and see her. Thanks Empire Toyota.

  Nicole Ramos
5 months ago
Sunny D. was very honest and helpful when I went to get my car serviced. I am grateful I got him as an advisor and will be requesting him in the future when going to get service. I drive a lot for work and come to Toyota frequently for service so it s comforting to know I can trust that my car will get the service it needs, so I am worry free when I am driving across the island and city. I would recommend Toyota Huntington to anyone and suggest you ask for Sunny D.Services: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Brakes, Oil change

  Richard Rodriguez
2 months ago
Sunny, Romeo, and Wilson provided exceptional service in fixing and replacing the head gasket on my Toyota Sienna. They went above and beyond to assist me and my family, and I am incredibly grateful for their help. Thank you!

  Randall Berini
a month ago
May( advisor) was efficient and diligent. She got my truck in and out of service in less than expected time. Well done.

  Lukas Scheff
4 weeks ago
I got my Prius serviced here. I met May, she was very helpful and answered all my questions. The services done to my car were excellent and well priced.

  Paul Skirbe
a month ago
i had the best experience with the toyota service team today. i had an urgent problem on my prius that i needed them to help solve. it was late in the day and they were close to closing but michelle,nick and esty jump in and worked through the problem on the spot. they didn t stop until they solved it. it was an unconventional service, a wielded nut that holds the license plate on snapped off so i couldn t put a new license on, but it was super important to me and they saved the day. i ll always be grateful for their help. big thanks!!!

  Roe
2 months ago
This is the third time I have been to Empire Toyota in Huntington,I asked for John Dilauro who I had worked with before. another great experience. He is very polite he had me out in 1hr, service was great. I drive 25 minutes passing 2 other Toyota dealers just to get this great service.

  Joanne Dlugozima
4 months ago
I recently purchased a new car to replace a handicapped accessible minivan that my son had needed. After he died, it was difficult to move on. To buy a new car was overwhelming emotionally for me. Gracie Agosto was very understanding. She helped me select the best vehicle to suit my needs. She held my hand during the test drive which I greatly appreciated. It took me a few days to let go of the sadness, but now I am a proud owner of a new car. Thank you Gracie for your kind heart.

  Mark Silverman
2 months ago
I dealt with John DiLauro. He was excellent in addressing my routine service. I was in and out promptly and was pleased that a competitors service deal was accepted.

  Eric Greif
4 months ago
Had the pleasure of having Michelle Manzo as my service manager today. She was fast, precise, honest and gave no hassle. She didn t try to up sale or add additional charges, just straightforward. Will be looking for her when I go back for car service.