West Point Transmission & Auto care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary Loucks
3 months ago
Took my vehicle in for a service to get it ready for winter. Specifically asked for oil change/tire rotation, fluid tip off and tune up prior to first snowstorm. I was there for all of about 30 min. Was skeptical that everything I asked for was done in 30 min..once I got home, I noticed some leaves near the back of the engine block (wiper blade location) so I popped the hood to clean it out. None of my fluids were topped off, though fairly certain the oil was changed, I don t have a good feeling the tires were rotated based upon the time and fluids issue. I will not be going back. I d rather pay a dealership..at least I d have piece of mind that what I ask for is actually done.

  Kimberly Tsai
3 months ago
The team worked quickly and effectively to help jump start my car and ultimately swap out my car's battery all on very short notice. I am very appreciative of the fast turnaround and excellent customer service.

  Cara Lake
a month ago
Drove from Beacon to come here after finding them on RepairPal. Their price was very fair, they worked fast, and they were incredibly nice and helpful. I would highly recommend!

  Hannah Saiz
3 months ago
Had an appointment for 830-9 AM on Monday. Showed up at 835, building closed, no one there. Called and left voice message. No response. Waited until 9 AM. Left.

  Jill Donovan
a year ago
I went there last year, 2022, and I received an oil change and tire rotation. I figured since I was there I would also get a car wash. But the owner told me that the car wash is permanently out of service. It was a great place to get everything you need done for your vehicle and convenient for everyone that lives here, but the new owner only does garage work. No more car wash.

  Daniel Caffarel
7 years ago
This place is very clean, the owner is exceptionally courteous, and they offer free drinks and wifi! On top of that, their prices are similar or lower than many places in the area. No brainer.

  Gerald Saint-Fleur
2 years ago
I went to WEST POINT AUTO SPA & LUBE to do an insurance inspection for my car. There was an issue with the transaction, so i had to come back. i called and spoke with Babu. He was so understanding and accommodating, he went above and beyond to get it completed properly. He called the company and called me back several times to follow up and make sure that everything went through and even gave me complimentary car wash. I highly recommend the place for inspections or car washes, it was a great experience overall.

  A- Rod
2 years ago
I was informed my insurance was going to drop if didn t inspect my vehicle, I called West Point auto spa and they recognized my need and asked me to bring the vehicle that same same day. I appreciate the service and hospitality given to me that day. You guys are great.

  stephanie schmaljohann
7 years ago
I always come here for my oil changes. All staff are very friendly and the service is always done correctly and quickly. My 20 year old was taken advantage of (because she's a young female) at the place on West Point- at the gas station there but the West Point Auto Spa and Lube ALWAYS take great care of her. They go out of their way to help her. I'd recommend this place to everyone.

  SONNY MASSAND
3 years ago
This Car Wash is by far one of the friendliest and best looking car washes that I have been to. The staff goes out of the way to help, I ended up getting an oil change and the "Corporal" wash. The manager (Nick) ended up helping me replace my wipers as well for free of charge.I would recommend going to see Nick.Services: Clay bar treatment, Polishing, Vacuuming, Auto interior vacuuming, Car waxing

  Angela Hoehmann
8 years ago
For the price I paid I thought I'd be getting good service. I just went to this place for the first and last time. When I did my inspection I could literally still draw in the dirt on the top on my car with my finger. It was the window of my sunroof they missed. Are you kidding me? All that Fancy equipment for nothing. And the fact that the guys cleaning and drying off the car at the end didn't catch it, well poor service all around. Also they accidentally vacuumed up some important items in my car (that were carefully placed "out of the way"). Poor Service and carelessness. I don't mind spending the extra dollar for a good car wash, but this place I will never go to again.

  melvin manalo
2 years ago
I went to WEST POINT AUTO SPA & LUBE to do an insurance inspection for my car. There was no other place open on the weekend that can accomodate me. I called and spoke with Sahil, He was so understanding and accommodating, he went above and beyond to get it completed properly. I highly recommend the place for inspections or car washes, it was a great experience overall.

  Jill Reinertsen
5 years ago
Came three different times during normal business hours and they were either closed or the car wash was broken. Came again to have my oil changed asked that they check the tire pressure and fill the fluids. Was assured they did but there was no washer fluid at all. After questioning this twice and being told they did it. They said oh we don t have any more. Come back Monday. If you don t like it the. Don t come back at all . Checked my tire pressure at another local establishment after that and two of the four tires were low. Also big greasy footprint on my car mat

  Rob Puckett (Sap_Daddy_Gaming)
5 years ago
Fast service however the prices on the web site are not consistent with what they charge. They asked me what type of oil change I wanted (regular or synthetic) and automatically went for the highest value rather than ask me which oil brand i wanted. They charged $70.99 as per the websites full, best quality oil change but only charged me $6.50 for the extra quart when the website clearly shows they should have charged me $9.50. So did I get a cheaper oil with the premium oil change and they charged me too much or did they run out of the good oil and give me a discount on one quart? Pretty shady if you ask me. I've never paid $80 for an oil change.

  Frank Lin
7 years ago
Best service from auto shop I've seen in a while. Definitely the best around NY. I'm from the south and these fellas exemplify Southern hospitality based on their quality of service and care. Their waiting room looks like a hotel lobby, with free drinks and wifi. They're always accessible, quick turnaround time, decent prices, explains everything in detail, and always willing to go beyond what's expected. This is the place I always go to and recommend to all my friends.

  Jewel Soto
2 years ago
These guys were super nice ! I had to get a photo inspection for my insurance company and they fit me in last minute. Everywhere else I called told me I d be waiting a half hour or more but they got it done within a few minutes which was also really helpful and appreciated !

  Joann Glatt
2 years ago
I had a car wash at this establishment yesterday, as I have been there many times before. Babu is always a very friendly and courteous attendant. He did a great job on my car.

  M W
4 years ago
Don't waste your money unless you want a half washed car. After getting car washed drove down the street and when I got out and looked at the car, I noticed they didn't even do the passenger side tires. I should have noticed before I left but I needed to be somewhere. I drove back to the establishment and the owner(who was sleep on couch) the guys that wash car have left for the day and to come back tomorrow. You are the owner, why can't you do it? Are you kidding me? I told him I'm not coming back and to just give me a refund. He then said he will give me a credit for a free car wash. And then asked why I didn't check it before I left. No, why didn't you all give me what I paid for? Told my coworker about the situation this morning and she stated that they always forget at least one of her tires. Also the inside of my vehicle was not cleaned well, so I basically had to clean it when I got home. Will never go back here. Poor service.

  Sarah Showman
6 years ago
They are fast, attentive, and the staff is really genuine in wanting to give you the best car for your care and family. My 10 month old was able to crawl around while we waited for about 35 mins for our car (floors are emaculant). Then, on top of all that, Stephanie (front desk), spent over an hour trying to fix and issue I was having with my out of state tag renewal situation. To say this team cares would be an understatement. Looking forward to the next couple years with them.

  Jestine-Maribel
2 years ago
Just came from this establishment, let me start, by saying, amazing customer service! It appeared the car wash was closed; to my surprise the very friendly lady at the front came out and told me there had been some mishap, but she and the mechanic proceeded to provide a fabulous car wash service!!! My Audi, is now sparkling!! Thank you!!!!

  Forrest Bartz
8 years ago
Don't let the nice building fool you. This car wash is by far the lowest quality car wash I've had the displeasure of going to. They are overpriced, and also charge an additional $4 fee to run a truck through. When your vehicle is finally done getting "washed" there is a pretty high likelihood you will be disappointed. Drive the extra 15 minutes to the next car wash. It's worth it.

  Edgar Ponce
3 years ago
The team there took very good care of my car. Very clean inside and out. The staff there is very friendly and courteous. Will definitely be going there more often.

  Krista Cardillo
8 years ago
Great place! Had a spot on my car that didn't come off when I went through the regular car wash but they were able to get it off within 5 minutes! Definitely try it out.

  Jamin W
3 years ago
These guys detail your car right. Very friendly folks here. I have done more than just a wash here and they only talk about what you looking for and need. No misleading up selling. A recommended stop.

  Ixchel A.
5 years ago
Loved the service here! The guys took such good care during the wipe down of my car. They even noticed an issue with my tire that needed immediate attention.

  RobNY
3 years ago
They did a great job bringing my car's finish back to life, after the dealer I bought it from botched the "prep" on it. You also couldn't ask for more courteous service. A+Services: Clay bar treatment, Polishing, Auto detailing, Car waxingServices: Clay bar treatment, Polishing, Auto detailing, Car waxing

  Barbara kramer-Sheridan
7 years ago
I travel a lot for work, so finding this hidden gem was awesome! I got the "Major" which was well worth every penny. More importantly, my truck was spotless just in time to pick up my Manager... I will definitely be coming back! Thanks guys ;)

  Inspired Daily
5 years ago
If I could stand out with a sign in front of their establishment saying, " WASH IT YOURSELF ", I would. First time I went, they never removed the bugs from my front grill. Second time, I decided to give them another chance, they did another terrible job. The inside of my car windows were still dirty, and i'm still trying to figure out what they vaccumed, smh. I guess first time a lollipop, second time a sucker.

  Phillip Pinon
2 years ago
Came here for insurance photos, and didnt realize i needed an appointment. However the staff was highly professional and assisted me anyways. Took only 10 minutes!

  Sherman Fitzgibbon
a year ago
Great mechanic. He will take good care if your vehicle. Place is a lil pricey though.