Grand Prix Subaru Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roberta Cooperman
a week ago
Grand Prix Subaru is excellent. Service Advisor Dan is the BEST! When I unexpectedly needed a loaner and wanted a similar size car to drive, he was patient, understanding and accommodating. The car was fixed in a timely manner and Dan s communication and follow up should be recognized and commended! Shout out to Molly at the front desk and to Jennifer as well.

  Terry
a week ago
Great experience dealing with service advisor Chris. He greeted me with a handshake and a warm smile and explained the details of my installation thoroughly which justified the price and was still able to give me a great deal. Excellent service!!! Highly recommended!!! Working with Chris was an absolute pleasure. Grand Prix is lucky to have him on board!!

  Gregor Weber
3 days ago
I m a customer for almost ten years, and Grand Prix Subaru s service has always been great. This week s visit was no exception. Their advisor Michael Levine provided on point answers to all the technical questions, guided me smoothly and professionally through the entire process. Special thanks for presenting a range of options for each repair issue and, most importantly, not making me feel pressured to opt into a costly fix when a less expensive solution was available. Well, it certainly helps that Subaru cars are pretty solid, and having them serviced is relatively affordable to begin with. I drive a 2016 Outback 3.6 R.

  H.E.C Cuervo
a week ago
I ve had real bad experiences at other car brand dealers, but I have to say, at Grand Prix Subaru overall I ve gained back the trust and respect for the service area. Nick in particular was very helpful, explained in detail reasons for me to drop the car off until it was checked completely and I got my car back without issue in a very reasonable time. Nick even suggested an oil change. I couldn t be more pleased with the service, professionalism and attention to detail from all.Highly appreciate you all!

  Robin Grant (Robbo)
a week ago
Daniel in the service dept. is truly Dan the Man . He takes the time to explain every step of the service process and he actually listens to his customers. I always ask for Dan and not only did I purchase my vehicle at Grand Prix Subaru but it is the only place I have had it serviced since 2016! Thank you Dan. I truly appreciate all you do.

  Lisa Jahrs
3 weeks ago
I Had my Subaru serviced the other day and had a great experience. I booked my time online, on the day of service I pulled right into the garage and waited maybe 2 minutes. Daniel was my service rep and he was extremely helpful. Of course I had some major work that was necessary but they performed the service in a reasonable amount of time (Daniel even offered to get me an Uber, but I was fine to wait in the waiting area). Daniel gave me different options for payment. Overall I would give Grand Prix Subaru service a 10 out of 10.

  Michele Brennan
2 weeks ago
Only good things to say about the Grand Prix Subaru service dept. Dan who is a service advisor went out of his way to check to see if a part for my daughter's car was covered....and it was! Not only was I provided a loaner car but they repaired the car and got it back to us the same day. Thank for the seamless experience and the professionalism! Michele B.

  Cathy Sobel
2 days ago
Mike Levine was an attentive service advisor and went the extra mile in helping to resolve an issue with my Subaru. He was also fair in helping to advise the most cost effective service that my car needed. I look forward to continuing to work with him on service needs for both of my Subarus.

  Chuck L
2 weeks ago
Thanks team Grand Prix Subaru! Especially great thanks to Christopher! for your thorough review & explanation regarding my car s maintenance issues. Thank you for addressing all questions and concerns I had for up-keeping the great performance of the car which has been running very good continuously for a decade!All essential check up and excellent technical works done yesterday great thanks to you Chris for your excellent services and the Subaru team!

  Virginia or Ginna Jacobsen
a month ago
Daniel at Grand Prix Subaru took care of me when I took my car in for a recall last week. He was kind and courteous and helped me inside the dealership (I m 90 years old and walk with a cane).I could not wait the 2 hours I had been told it would take, and thought I would need a loaner car, but Daniel managed to speak to someone who agreed to do the servicing in half an hour. True to his word, he came and got me in the waiting room in half an hour! I couldn t have been more pleased!I would highly recommend Daniel and Grand Prix Subaru to anyone wanting a great car and superlative service!!Thank you,Virginia Jacobsen

  gavin carillo
2 weeks ago
Chris was my service advisor and was absolutely amazing. Daniel was the tech that was fixing my car and even rode with me to help diagnose the issue. They both did such amazing jobs! They worked with my service warranty and left me completely satisfied with the work that was done. If you have to bring your Subaru somewhere, bring it here.

  Doug Kretsch
a week ago
Again, Grand Prix Subaru in Hicksville pulls it off again. They really are one of the best dealerships that I have bought from. Their service is exceptional and my service advisor Nick kept me updated through the whole process, while I was waiting for them to finish up with my car.Thanks againDouglas Kretsch

  L B C
a week ago
Chris in service understands how to treat customers. I m servicing my cars for 40 plus years and Chris is by far the best service advisor I ve ever had. You re lucky to have him! Well done!!!

  PHATalogue
2 months ago
Had to have a headlight/bulb replaced and my tires checked. Nick, Service Advisor, was very efficient. He checked my car and made sure everything else was ok. I waited 15 minutes for everything to be done. Nick told me he would have me out of there as soon as possible. He wasn t lying. I have been using Grand Prix service for 10 years.Nick has always been an excellent service advisor. Very caring, efficient and smart. Thank you.

  Adam Becker
3 weeks ago
I have been going to Grand Prix Subaru service for years and have always found their service to be impeccable. My experience this past week was above and beyond. Daniel was my service coordinator and was exceptional. Thank you for all of your attention and service. It is appreciated

  Bill G
2 weeks ago
Chris Carbone and Dan Dengler are excellent service advisors who will go that extra mile to help you get the most out of your Subaru service experience.

  Zev Asch
2 months ago
Nick was great. Very professional and accommodating. This is a great dealership and the service department is efficient, not pushy and friendly. Love their service rep text and video when work needs to be approved. Their oil change price is competitive with gas stations so use them.

  Gohar Saroyan
3 days ago
My experience with Grand Prix Subaru is always positive. Dan Dangler is very professional and always goes out of his way to help me. Thank you Dan. I will definitely refer you to my family and friends. Thank you.

  Ernest Casey
a month ago
Daniel could not do enough to make this experience a pleasure.... Best Service writer ever... No comparison to others...If wasn't to far mb do business with him and the dealership ..

  Fran Shapiro
a month ago
I always have a great experience at Grand Prix Subaru. They have a They have an excellent service department. Brought my car in for a routine inspection. Daniel in the service department was very accommodating and informed me every step of the way via text, which is so convenient. I bought two cars from this dealership and I m very happy I did.

  EL S
a month ago
Dan Dengler at Grand Prix Subaru is themost helpful, accommodating serviceRepresentative. He always answers myphone calls right away and gets me theappointment and loaner car when needed.He figured out a solution for my interiorlight going on when driving that was simpleand effective. Customer service the wayit should be.

  Teresa Kelle
a week ago
Service was great- called on my way to work to schedule and I was able to drop it off that day. Dan accommodated my work schedule and called me when I was available to discuss. Will definitely be back for all our service needs.

  James Ramirez
3 weeks ago
Daniel was so helpful. He was able to get me a loaner car. He was patient and provided excellent customer service. I wish all the employees at Grand Prixe Subaru were as helpful as Daniel!

  Richard Harrison
4 days ago
Service here was phenomenal - fast, fair, and convenient. Dan Dengler, the manager, handled our service like we were relatives, or at least close friends! I recommend this service department without hesitation.

  Nicola Berthoud
2 months ago
The Subaru service center team is professional, courteous, and always helpful. Nick did a wonderful job in making sure my car was in and out of the service center in a relatively short period of time. He communicated with me, and I even got a free car wash. I made my next appointment on time . I never have any worries with the team in Hicksville. I love my Subaru

  Edward Meyer
3 weeks ago
Daniel did a great job with the repairs needed for my Subaru Forestor. He had a loaner car ready for me to use while my car was being serviced. All the repairs were completed and I was able to pick up my car in a timely manner.

  Margaret Donaghy
a month ago
Dan did a superior job in replacing my 2021 Crosstrek radio and kept me apprised of the work status. Dan was always very cordial and took time to answer all my questions and concerns. I am extremely satisfied with the outcome.

  Dayna Darcy
2 months ago
What a great experience. If anything goes wrong with your Subaru you should 100% work with Daniel. He was a pleasure to work with and made this experience so easy. He is the best.

  James Sheehan
a month ago
My check engine light was on so I needed service quickly to get to work. Chris was professional, thorough and responsive. When the car service was not ready in time, he got me a courtesy car in time to get to work.

  Mike G
2 months ago
I recently had my vehicle serviced at Grand Prix Subaru. The service was great and the staff couldn t have been more helpful especially my service advisor Dan Dengler. He was smart, professional and friendly. I could not have asked for a better service.I look forward to working with him again.