East Hills Chrysler Jeep Dodge Ram SRT

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erwin Yung
3 months ago
Jeep Wrangler had corrosion still under warranty. Brought into East Hills on Dec 14, 2023 and Dean Vardakis serviced me with complete transparency and courtesy. Top notch service rep. He continued with open communication. I had my vehicle back by Jan 2, 2024. 5 stars and more if I could. Thank you Dean for taking care of me.

  gary
5 days ago
Just got back from East Hills Jeep and had to post a thank you to Dean Vardakis in service. He was amazing. Taking his time to help mevand explain everything I needed to know. It was a pleasure working with him and making my service appointment a great and easy experience.

  A Pfeiffer
2 weeks ago
I have been dealing with Michael Casey in the service dept. since buying my 2015 Grand Cherokee pre owned at this dealership. Michael has been straightforward with any repairs needed, never overselling and he knows the vehicle. I've found service costs to be reasonable and always done right. Service has been done exclusively at East Hills. I really feel that everybody at this dealership wants their customers to be satisfied.

  Nicole DiMuro
2 months ago
Went for an oil change and a software update for my jeep compass. Dean helped me out and he was absolutely wonderful. Super polite, kind and answered all my questions without making me feel silly for asking them. I had to be out by a certain time and he made sure my service went as quickly as possible. Even offered to have someone take me home so I didn t have to wait there while the work was being done. Had a great overall experience and will definitely be back for all future work needed. Thanks again Dean!

  Khyri Goodwill
a week ago
I do not know where to even start. My reviews have been pending since day one but I'm finally here to tell my story.I bought my car from this location back in March of 2019 and every time I've came here for any issues or my service, the transparency and support is completely unmatched. From the service manager Rafael to the Service representatives. My last experience was back in March of last month and Dean helped me with my car as well as ensuring my car will be cared for. With forgetting to even mention about my OBD port he even fixed that for me as well. I have been here more times I can even count, we are practically family at this point lol.But overall when it comes to everything to get your car cared for, this is the place that will give the best white glove treatment you will ever had in your life from owning a car.Did I also forget to mention ?, I live in a different state and I still come here to get my car service everytime. I go to no other place but here.Thank you Dean & East Hills Jeep for the best customer experience I could ever receive.

  Alex K
3 months ago
Ingrid Newman made my car leasing experience exceptionally easy a few years ago! When it came to buying my lease out, she was very informative and helped me through the process. It s very difficult finding a dealership you can genuinely trust. It seems like everyone is out for themselves and doesn t really care about the buyer. Recently, Ingrid helped us buy another car for my girlfriend too. And just like the first time, she was very up front with everything and made the buying experience pain free! We will definitely be repeat customers in the future because at the moment East Hills is the only dealership we trust that has taken care of us! God bless people like Ingrid Newman and the caring staff at East Hills Jeep!

  Ben Kattan
3 months ago
I recently bought a Jeep Grand Cherokee L from Eat Hills. I had done my homework and was shopping around for the best price. I discussed my requirements with Mike Kennedy and he did a great job in explaining my different options. He helped me choose what was best for me and gave me the best price I could find compared to other dealers. All in all it was a very positive experience.

  daveramrod
a month ago
Battery scam or incompetence in in action..Purchased Grand Cherokee from here around 2018.. I have LIFETIME CERTIFIED PRE OWNED MAXIMUM CARE on vehicle.. Recently starting seeing the service 4wd light and that being case I an appointment 2 weeks in advance and for 2/28 with the request that they diagnose the four wheel drive system and let me know if it's covered under insurance. My Service Advisor was Dean. Dean stated that there is a $225 diagnostic fee that will be due if the diagnostic finds that the service 4wd light was caused by some uncovered item like a racoon chewing on wires, otherwise as I should only have to pay the $100 deductible on my warranty. I understood that and left car with dealership.. After several days passed I heard nothing and inquired as to status of said diagnosis with Dean. As on Monday March 4th no one even looked at car.. Why did I bother to even bring it in 5 days earlier? That was a minor annoyance but not critical. What was shocking was that I received a phone call later that day saying they ran diagnostics and the battery failed and I would need a new battery. I mentioned this is highly unlikely that battery was defective and that I did not want a new battery, I want the problem I brought the vehicle in for to be diagnosed and repaired. Dean informed that unless I purchased a new battery they could not move forward. I inquired what cost was to which was given a $629.00 cost with labor before tax.. As I felt that was excessive for a 700 amp AGM( you can buy 850 amp with greater AH for around $300 at Autozone), and I have not had any issue with car before I dropped off, I requested that I wanted to pick up car and they told me that then I would have to pay the $225 diagnostic fee. They emailed me a test showing the State of Health (SOH ) was 100% and State of charge (SOC) of battery was 36% and then at bottom it said failed. see attached. Pretty shady as it technically is set up for wrong battery. At this point I requested that they install an 800 amp Mopar battery and gave them specific model I wanted, to which Dean stated they did not have and so it was this point he offered to waive the $225 and pickup car. That is what I did. So wasted 2 trips to dealer and about a week with no car.. They gave me writeup which is attached. Says battery failed because of SOHNext day purchased new battery as per recommendation. I also kept the old one and ahd it tested. .Not only was the battery good, it was exceedingly good. State of Charge (SOC) was 97% at 1st AutoZone, SOC was 99% at 2nd Autozone. And it passed all tests at third location which was Advance auto.. All tests attached..So here a couple thing worth mentioning1. On the report they show battery as 650 amp- whoever was running test entered wrong info on the GR battery tester used for test or worse they showed me someone else test. This is either fraud or incompetence, Either way not good2. On diagnostic report form on the state battery failed because of SOH- if that is correct battery, they report shows 100% on SOH. That doesn t make any sense3. If they tested battery while attached to car then it s possible that there is sin another problem aside from battery4. If they removed battery or even looked at it carefully they would have know they have the wrong data on the report5. The battery is in extremely good condition with a SOC of 97% on min reading6. The dealer tried to sell me a battery when i definitely did not need one, as demonstrate thoroughly by 3 independent tests7. The dealer wasted 2 trips, plus 6 days, plus caused me to purchase a battery for $285.00 when I did not need one8. My service 4wd light is still on.I had given the dealership the opportunity to refund me for the cost of battery I purchased on their recommendation and on my two trips at their rate of $225.00 but as of now they have declinedWill be reporting the incident to DMV. Customers should not be taken advantage like this.I hope the battery was worth the loss of a repeat customer..

  wanda francis
3 months ago
I had the best experience at East Hills Jeep! My vehicle had a battery issue, and Service Advisor Dean Vardakis provided amazing assistance. Highly professional, he communicated all the necessary details regarding the repair and stayed in contact with me regarding its progress. I was grateful for his excellent help. Fabulous customer service!

  Cinzia Bellissimo
2 months ago
John at Jeep was very efficient. My car was in and out in the time frame that it was promised. He explained everything that needed to be done thoroughly and patiently answered any questions I had. He was great to work with. The service department is great as a whole. It runs smoothly and staff is always very nice. Thank you!

  Kristin McLoughlin
4 weeks ago
I brought in my Grand Cherokee to East Hills after having transmission issues. They installed a brand new transmission in a shorter time than originally expected and it's running great. Jon was my service advisor and was always responsive and communicative!

  Alan deVries
a year ago
Visited East Hills Jeep with my son in early August 2022. Was looking to replace my 2008 Commander (with 180K miles and still going strong) that we purchased from Wast Hills in 2009. Our experience with the first purchase was excellent so we decided to return for a second vehicle. I should point out that the dealership is 45 minutes from my home with several other Jeep dealerships in between.When we arrived we were met by Frank Bachard. I was initially looking for a Sahara Unlimited with a standard gas engine but Frank showed us the Sahara Unlimited 4xe (hybrid electric) and I was sold.Frank was thorough, professional and patient as my son and I were texting / calling back and forth with my wife about features / preferences. Ultimately we decided to factory order a model and once again Frank couldn t have been more helpful!Fast forward to this past week when we picked up the new Jeep. Frank was waiting for us when we arrived with the Jeep parked right in front of the dealership waiting for us. It was prepped to perfection! He thoroughly explained all features / options on the vehicle before turning us over to Arnie in the Finance Department. I ve had prior experiences (not at Wast Hills) where the transaction goes sour when meeting with the finance team. Not so with Arnie and East Hills. There was no pressure to upsell items nor were there any surprises in the transaction. Arnie was engaging and professional throughout the transaction.The day after we took the Jeep home, I reached out to Rafael the service manager for the dealership. I had questions about his recommendations for cleaning and maintaining the vehicle. He responded promptly to all of my questions and couldn t have been more helpful makes me feel confident that we ll be well taken care of when we bring the Jeep in for service.If you re looking for a new Jeep, Dodge or Chrysler product, make East Hills your first and only stop! Thanks again to the entire East Hills team for a totally satisfied experience!!!

  melanie rosado
4 months ago
i had a great experience at east hills Chrysler Jeep. i previously went to a dealership before going to East hills and i had a horrible experience. they tried to get over because i went alone. they saw me as a single female who probably does not know much about cars and they were mistaken. i spoke with Ingrid Sanchez who reassured me they could help me find the best deal. she made me feel safe, she made me feel comfortable, and she walked me through the entire process. Dean Blaker finance manager explained everything thoroughly with a smile. He made me feel secure and safe with my decision to come to east hills. i must say they set the bar pretty high for me. from start to finish 10/10 recommend. thank you east hills for such a great experience!

  Gloria Nelson
2 months ago
I had to bring my husband s car in for servicing recently and will say I had the best experience one can ever have with a dealership. Dean Vardakis serviced me with complete transparency and courtesy. My car was in and out in the time frame that it was promised , he explained step by step on what was being done, also providing me with information and lecture on my vehicle and he kept that communication open my entire visit. Thank you again Dean.

  Chris Connelly
4 weeks ago
Made an appointment for routine maintenance, recall and other issue on line. I gave specific instructions as to what was needed in the comment section. When talking to the service advisor he knew nothing about what I needed. I was then informed that they did not have the proper technician to perform the recall (this was a Saturday) but all of the other work would be done. This was a 9:30 appointment. I called at 3pm to learn that the service advisor that I spoke to was gone for the day and that my car would not be worked on that day. I then got my car with no work performed. First and last time I will be at this dealership. I would give a negative star rating if I could. Horrible customer service and communication.Your response blaming me for the dealers inadequacies is ridiculous. I took my car to Hempstead Jeep the following week with no appointment and all my issues were addressed and completed in less than two hours.

  Tony A
3 months ago
I had an excellent experience having my 2016 Jeep Grand Cherokee serviced. Dean Vardakis was very courteous and professional. He kept in contact with me on the status of the repair and made my experience satisfying. Eli from the loaner department also showed professionalism and was well mannered.I would definitely recommend Easthills Jeep for a new purchase or service.Anthony A

  nicole yonkers
3 months ago
Recently purchased my dream car from Ingrid and could not be happier! She made the process so easy and had me in my new car in hours. This dealership is further away from my house but well worth the drive - I will only be doing business with East Hills and Ingrid going forward. Thank you!

  Melanie Weisbecker
a year ago
I had the best experience at East Hills Jeep! My lease was up on my previous vehicle and I shopped around for a bigger SUV for my expanding family. Ingrid helped me and my husband and was incredible to work with from start to finish. She took all of my needs into consideration and found the exact car I ve been looking for. I am a first time mom with a newborn and Ingrid made the entire process effortless and quick. I am beyond thrilled with my new Grand Cherokee L!!

  Robert Heins
2 months ago
This dealership was the only local dealership to be able to have a reasonable date for an appointment.Dean was knowledgeable about the issue with the vehicle and explained different scenarios that may play out.My car was able to be repaired under warranty and was done expeditiously, which was the best case scenario. Thank you all very much.

  Andrew Charles
2 months ago
It may have been a simple oil change, but Dean Vardakis treated me very well and gave me all of his attention when going over my wife s minivan. It made me feel like more than just a customer, the entire service staff as a whole were very friendly and honest people. I also wanted to thank Rafael Campos, Danny Son, Jon Piansky, Michael Casey and Elia Malzone for making me feel so welcome there and professional nature. Further, Gareth and Ish who worked on the vehicle were easy to talk to and also very friendly! Dean pointed out some problems that I wasn t even aware of, but was very transparent and showed me exactly what safety issues needed attention. I will very soon be returning to this location to fix these additional issues. Great job to all the staff. It is because of everyone above that they will have me as a customer for life.

  Noe Sura
a year ago
I would like to thank Mike and Dean for their hospitality and great service. They did an amazing job on my 2016 Jeep Rubicon. I came in to have repairs done on the front and rear calipers, brake disk, brake pads, a few sensors and the check engine light. They sent me on my way with a courtesy vehicle and I received my Jeep back in just a few days. I m grateful for their help and would highly recommend this place!

  Debbie Sichler
5 months ago
At the time I scheduled the inspection for my vehicle. I also had a recall notice. I was told they could not do the recall at the same time they did my inspection. I was pleasantly surprised when I arrive for my inspection unbeknownst to me they did do the recall, and I was ecstatic. Mike was a great help as well as the two gentlemen when I pulled up to drop my car off out front they were extremely nice and courteous. So far I find a East Hills to be top notch in customer service.

  jay-lee Rose
2 weeks ago
Thank you east hills for getting me in my new jeep Grand Cherokee. If you are ever looking to get a jeep Mike Kennedy is your guy ! He communicated with me through out the entire process and met all my expectations on what I was looking for! Thank you east hills!

  Adam Cohen
3 months ago
This is the second Jeep Grand Cherokee I've leased from East Hills and I've always been very happy with their honesty and transparency. Ingrid Newman is my point person there. She is very responsive and helpful, and she will definitely be my first call when I need my next car.

  eleftheria grivas
4 months ago
Worked with the team at East Hills after a terrible experience at another dealership misadvertised their special & refused to honor said ad. Our sales & leasing consultant Sid was friendly, knowledgeable, patient and helpful in getting me into my new lease. I was offered comparative model/prices to base my decision on , and he worked in full transparency with the finance department to lock in all the features I selected at numbers I was comfortable with.

  Chanhee Park
a year ago
It was my first annual inspection visit since I purchased my wrangler here.The entire process went smoothly until I got the car back. When I came back home and browsed through the engine room, two bolts were not assembled and one bolt from the engine air filter cover was missing. (would there be any issue with this?) I believe the mechanics need to check carefully and make sure to finish what they have started. attaching a picture that I took when I opened the hood right after I got home. I spent close to $400 ($200 was for the labor) and was not satisfied with the service I received here.

  Michael
a month ago
Went in for checked light and some services on my car, Dean Vardakis was extremely transparent, very polite, and communicated everything to me so I feel comfortable. Would highly recommend. Ive been going to east hills and wouldn t go anywhere else. Thank you Dean and Elia for everything

  sherry schwartz
6 months ago
I want to give big shot out to Dean Vardakis from the service department at East Hills Jeep! He was excellent and super helpful to me. My first time at this service department at East Hills. I recently bought my jeep here. I am super excited to say I will be going back. He really helped me with the items that needed to be taken care of . Thank Dean for your great service. I was very pleased! I heard good things about the service department and I see what people are saying is true .

  Jhighlite Jhighlite
3 months ago
First of all, I want to Thank!Jon Pansky (3) is very straightforward I didn't get that feeling like he was trying to bleed my wallet out. Explained to him needed a pulley changed on my Jeep. They did what was needed for services no other surprise.Thank you team you gained a new customer from the BX-Bronx

  Alexis Rivers
a year ago
I visited east hills Jeep on 3/3/23 to look at few different Jeep Grand Cherokees I saw online. I wasn t expecting to leave with a new car that same day but I DID! Syed (Sid) assisted me through this process and I never thought I would say this but the whole process of leasing this car was rather quick and NOT stressful at all . I told him what I was looking for & my price range & he was able to give me exactly what I wanted . He was very helpful and attentive the whole time, he took his time to explain the differences in the models I was interested in & made sure I knew about all the features on my new car before I left. My whole experience from the time I walked through the doors until the time I left in my new car at East Hills Jeep was Great , everyone I encountered was friendly and helpful in every way they could be . I have nothing but good things to say about this place !