Friendly Ford of Geneva

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Chapman
2 weeks ago
What a wonderful place to deal with for automobiles!! Sara Reynolds was very professional and patient from start to finish. She helped us build our dream truck. Everyone we dealt with was so kind. The entire atmosphere of Friendly Ford was just as the name says ..friendly!!

  Zedd Loughney
a month ago
Went in on a mission but was in need of an experienced salesman. Donovan was right there with everything I needed to make this car work for my girl. Very energetic and enthusiastic and knowledgeable. You'd think he's been selling cars for over 20 years with his character. Will be returning for future cars!

  J Yanosh
2 months ago
The sales process on my brand new 2024 Ford F-450 Limited with Brandon Forjone was super quick, super easy, and as usual I felt like family. Everything was explained to me, and nothing was hidden. I ll FOR SURE keep my business at Friendly Ford and with Brandon, and will recommend everyone to him. Top notch dealership that goes above and beyond the rest!

  Amy Van Dyke
a month ago
I went to Friendly Ford Geneva with my husband to check out a Honda Odyssey they had available. We worked with Chris for our purchase. He was very helpful and knowledgeable. Chris was laid back and we didn't feel pressured at all which we really appreciated. He also cared about setting us up on the best payment plan that would be manageable for us. Thanks so much Chris for your help. We love our new vehicle!

  Allan Kintz
5 months ago
Bought my first EV this week from Nick and had an overall great experience at Friendly. Even with an electrical failure delaying the test drive/purchase process by a few days, Nick was great with communicating the status and providing updates on its availability while the fault was diagnosed and repaired. Happy to say my new Mach-E is now charging peacefully in my garage.

  Ann Spelman
7 months ago
Friendly Ford was by far the BEST experience I ve ever had with any dealership I ve worked with in the past! The name is so fitting - from the moment I walked into their building, the staff was incredibly friendly and inviting!! Joe was simply the best salesperson anyone could ask for as well!! He was thorough, transparent, great sense of humor and made sure I fully understood everything from paperwork to the vehicle itself! Even the finance team was incredibly friendly and so quick with the process!! Thank you Joe & Friendly Ford - I absolutely LOVE my new F-150!!!

  Alex Hartwell
a month ago
Just bought a Ford Escape from Friendly and had a great experience all throughout. We got setup with Joe Lucarine who was great answering all my questions thoroughly and got us setup with a great deal without all the normal back and forth horse and pony show that is stereotypical with other dealers I have dealt with. Will definitely check back with Joe next time I am in the market!

  Sean Painter
2 months ago
I am writing to express my utmost satisfaction with the exceptional service I received during the purchase of my Used 2023 Ford Explorer ST at Friendly Ford in Geneva, New York. From the moment I started my online purchase and stepped into the dealership, the salespeople (Kyle and Ryan) exhibited professionalism, knowledge, and genuine enthusiasm about the vehicle.The entire process, from online purchasing process to test-driving to finalizing the paperwork, was seamless and efficient. From The Sales Manager Mike down to the title clerk Amanda all demonstrated transparency andFriendly Ford's commitment to customer satisfaction is truly commendable, and I wholeheartedly recommend them to anyone seeking a positive and stress-free car-buying experience. I am thrilled with my new Ford Explorer ST and grateful for the outstanding service provided by the dealership.Sincerely,Sean P.

  Rick DeSalvo
2 weeks ago
This is a one of a kind dealership. Extremely friendly staff and environment. Vehicle prices are more than fair for both new and used cars and trucks. The facility is also spotlessly clean and up to date. Don't spend your money any place else! Don't forget to meet Jeff, the head honcho. Honesty and integrity are his middle names! ps. They have great coffee and hot chocolate!!!

  Nick Masterpole
5 months ago
"Friendly" is an understatement. These guys are awesome! Hands down the best car buying experience I've ever had in 25 years of buying. Donovan D. was extremely responsive and communicative throughout a rapid 3-day turnaround. The supporting staff shows what teamwork looks like and on the day of pickup I arrived to find a better outcome ($$$) than I had expected. Over the years I've been conditioned to have to step in but the group handled everything. In the future I'm going to Friendly, buying the vehicle and letting these guys do what they do best. Thank You Friendly!

  Emily Carr
3 months ago
Mr. Lucarine did an amazing job assessing my current car and helping me find options for a new fit. Even though I told him I wasn t buying today, he still spent lots of time with me and helped me decide on what I will buy once I get my refund. It was a great experience. He is super awesome.

  Alexia H.
a month ago
I worked with Brandon Warne, he is simply the best! Such a smooth and easy process trading in my 2019 Escape (which I went through him for also) to getting my new 2023 Escape! I will be coming back to him in the future!

  Barb Wilson
6 months ago
Never have I ever dealt with such a knowledgeable, friendly, low pressure, my best interest in mind, forward thinking sales professional than Chris Metcalf at Friendly Ford. Chris totally took all the time needed to assist me in the buying decision of my gorgeous 2021 F150, with no pressure ever! He really goes the extra mile.John in financing is all about making things streamlined and simple for the client, no loose ends to worry about, which to me was very important.I am super excited to experience great things in their service dept ,as well, in the future! Chris and other folks that I am friends with speak SO highly of the fantastic techs and writers there in their beautiful , state of the art shop.I recommend the Friendly experience highly.

  Chad Hotchkin
2 days ago
Great place to buy a vehicle!.Sales person, Jamie was wonderful to work with. Very professional. Will definitely recommend her to others.

  Janet Stiegman
2 months ago
After being a long time fan of the service department and Alex Cote, Service Department I bought an Explorer ST and could not love it more! Chris in sales and the managers and frankly the whole team have been so helpful and accommodating. I can not thank everyone enough!!! You have a customer for life!

  Shane Ward
a year ago
I've bought at least 6 cars through Friendly over the last decade and have always found them to be fantastic, a real no hassle situation. Special shout out to Joe Lucarine my salesman on the last 4 trucks I've purchased. Very nice guy in a low pressure environment makes the buyer feel good! Would and have recommended Friendly Ford as well as Joe many times!

  Nathan Brown
2 months ago
This is the third time I have bought from Friendly Ford and second time I've worked with Nick as a sales guy at the Geneva location.Bottom Line Up Front:Nick and Matt rock and sold me a car I didn't think I could afford and wasn't planning on buying after selling back a Ford thru lemon law (Not their fault, just good faith by Ford MoCo) I originally bought through Friendly that I loved.Long Story if you love reading these reviews (I know you are out there!)I bought a Ford Fusion Titanium PHEV, 2 years ago through Nick. Loved the car, but a battery recall without an immediate fix gave me the opportunity to request a buyback. The car was perfectly serviceable even with the recall. I never had an issue with it, but I could no longer use the battery portion of the PHEV out of safety concerns.But much to my surprise Ford agreed to buy it back and eat all my negative equity in the process (Overpriced Covid supply chain car) .The Ford buyback team in their infinite wisdom scheduled closing with the fine folks at Friendly Ford.The story gets great from here. I wanted badly to buy a Chevy Bolt EV after Ford offered to buyback my car. There weren't many EVs that were within my budget or price range. So I go into closing confident that my original plan to buy a Bolt is solid and I'm simply selling my Fusion back to Ford as Friendly Ford as the arbiters.As soon as I stepped in for my closing appointment I'm greeted by Matt and Nick, and I quickly remember why I'm a sucker for Friendly Ford in Geneva and why I bought from them the first time around.Nick is so easy going and has a way of connecting with folks. Matt is so upbeat and has a genuine charisma. The whole time they are apologetic that I have to sell back my fusion even though it's not their fault and ford was going above and beyond by agreeing to buyback the car.All my family and friends bash Ford, but when things go wrong, they have always taken care of me dating back 15 years now. For the Fusion I had previously received a 250$ check in the mail when the battery was first recalled, and now they were eating 4k in negative trade in equity for me...I digress...Nick and Matt kept the focus on the buyback and didn't act like pushy sales agents at all. I told them my plans to to buy a bolt with the point of sale used EV tax credit and they agreed that sounds like an amazing deal. They casually mention they have a ford mustang mach-e coming in after the weekend if I didn't find the bolt. I said to myself and to them it's definitely out of budget. It's a mustang mach-e. Those aren't cheap.The Monday after the weekend, I still didn't have the bolt. GM seemed to take the the EV tax credit and pass it on to the dealers by raising the cost of the EVs 2-3k offsetting most of the 4k credit. Most dealerships I saw selling bolts had them listed 14-15k in December, and 17--18k after the 4k tax credit became available. This wasn't an acceptable way of doing business to me so I bailed.Nick and Matt did the opposite. Nick texts me that they would offer me a discounted price on the mustang mach-e that just came in through trade yet that already discounted tag was just out of reach of the 25k ceiling for the ev tax credit. So despite already being a good deal, they marked it down MORE and the tax credit.Low and behold I'm in a FRIGGEN Mustang Mach E for a price tag cheaper than my I originally paid for my fusion and almost the same price I owed on the Fusion still.I never considered staying with Ford for an EV because I never knew that car could fit my budget. Truthfully it wouldn't have if Nick and Matt weren't looking out for me an didn't care about my business.Hopefully this time it's more than 2 years, but I will be back. I'm a customer for as long as those two gentlemen work there. In the meantime I'll send everyone there way.My only regret is that I didn't use Nick for all 3 sales through Friendly Ford. Friendly is great but the person's name matters more than the business name!Thanks again Nick and Matt!

  Nikole Ventura
6 months ago
One of the easiest and best car buying experiences I have ever had. This is the 3rd car my family has purchased with Joe at Friendly Ford in Geneva. Joe was very efficient answered all of our questions and went the extra mile for us. We greatly appreciate that. Phil was also super helpful. Both kept our best interest, wants and needs at the forefront of this transaction. We felt we were in good hands while making such a large purchase. Thanks Friendly Ford of Geneva!

  Laurie Collett
8 months ago
I purchased a Ford Edge working with Chris Metcalf . Very enjoyable experience, very friendly went above and beyond very accomidating.. If your looking to by used or new look Chis Metcalf up he works great with you with no pressure very relaxed. Thanks again Chris for all that you did!!!

  Augustus Van Orden
a year ago
After several months of consideration and trying to decide if the time was right to purchase a used or new truck, I saw this 2021 Ram Rebel listed for sale at Friendly Ford Geneva. I showed the listing to my wife and daughter, they both insisted on taking a ride to Friendly Ford to look at the truck. We were greeted by Joe Lucarine who was a very hospitable and knowledgeable salesman. He was attentive and more than willing to answer any and all my questions before, during and after our test drive. I decided to purchase the vehicle and Joe Lucarine continued to be the consummate professional throughout the entire process, smoothly and expeditiously processing all of my paperwork. Joe certainly made my entire purchase experience at Friendly Ford Geneva an absolute pleasure. The finance department was as attentive as Joe and I have to say that the whole process was flawless due to the staff at Friendly Ford Geneva. I couldn t be happier with my new Ram Rebel. I can highly recommend Friendly Ford Geneva to anyone looking to purchase a vehicle.

  Bob Carr
3 months ago
Joe Lucarine has been a great resource for me in my quest for a new vehicle He's been very patient considering the time I've spent shopping. He's always really helpful and I wanted to leave this shout out to Joe! Thanks Joe. Above and beyond!

  Niel Ross Neri-Saxton
a year ago
recently got my 2014 Toyota RAV4 and i would like to commend all of the Friendly Ford Geneva staffs for being so accommodating. two thumbs up to Chris Metcalf who helped me and my husband on March 13, 2023. for someone with a low credit standing like me.. it s all hassle-free transaction, I even had my car at a zero down payment. Til then.. thank you, Friendly Ford!

  Taylor Laws
a month ago
Joe was ver personable, easy to talk too. He answered all of our questions and was honest with us. Excellent interaction all around. Highly recommend.

  Matthew Hillyard
2 weeks ago
Great place to shop for your next car! No matter who you work with in sales Joe, Mark, Ricky, Chris, Nick, Brandon, Donovan, Jamie or Ryan, you will receive top tier friendly service!

  Greg Potter
a month ago
Very happy with my purchase experience with Friendly Ford and Joseph Lucarine. They had the Maverick I was looking for at an appropriate price. Would recommend to others in the Geneva area.

  David Ortega
3 years ago
I had purchased a vehicle in the past from Mike Wilkinson who worked at Friendly Ford in Geneva and has since moved to the Hamilton location. I informed him that I was now searching for that once in a lifetime special vehicle. After his search he contacted me back and stated that there was a vehicle at Friendly Ford in Geneva that I may be interested in. Mike led me to Ben Austin and I arrived to find a Ford Shelby truck awaiting my inspection. Ben went above and beyond helping and assisting me at every turn. I was throughly impressed by his professionalism and his communication skills. I could have not asked for a better experience.I also had another chance to have a great conversation with Brandon Warne who is a salesman there but is also a MMA fighter. That s the guy you want fighting for you when your making a deal. Ryan Scaglia also was awesome and he worked hard bringing all the final loose ends together. Great Job Ryan!My family and I thank Friendly Ford and their wonderful staff including the finance department that made life so easy when your making a big purchase. The entire staff worked hand in hand and made purchasing a vehicle a wonderful and stress free experience. Sensational job everyone! You will always be my first stop when looking for that new vehicle. Job well done!

  Ethan Shields
6 months ago
Friendly ford was an amazing place to go for my first car. As a first time buyer I walked in there not knowing much and Kyle was extremely happy to help. I told him what I needed and my situation and he found the perfect little toyota corolla for me. He was able to answer all of my questions and make the entire experience very easy and smooth. I would highly recommend Friendly ford to anyone, and thank you to Kyle for making my experience amazing!

  Joshua Mansman
6 months ago
I worked with Nick. He is very thorough, knowledgeable, relaxed, and most importantly HE LISTENED. Not once did he try and push me in a direction I didn t want to go into. He helped me as much as he could. I was interested in the one Ford Ranger on the lot. I was honest, told him I was going to check elsewhere for comparison. I would like to say that within an hour and a half we were back and I signed the papers and am now a proud and happy owner of a yellow/orange 2021 Ford Ranger XLT!! If you are in the market, please take the time and stop in and look and ask for Nick

  Tim Brown
4 months ago
Over the course of many years, we've purchased Ford trucks and SUVs from dealerships in Oswego, Clay, Central Square, Fayetteville, and, most recently, Friendly Ford of Geneva. The service department at Friendly Ford has consistently been the most professional, courteous, accurate, reliable, and functional service department of any of the aforementioned dealerships we've visited in the past. Our travel to Friendly Ford in Geneva takes a little more than an hour from our home in Cicero, and we do it each time our Edge or F150 needs an oil change, inspection, or something greater. The managers and service techs at Friendly Ford are far and above the most professional service group of any of the dealerships we have purchased from in the past. We'll continue to make that 75-minute drive for each of our upcoming service needs. Friendly Ford of Geneva makes it well worth the trip. Thanks to all of you for the ongoing amazing service you provide to us and our vehicles!

  Ashley Bleier
a year ago
Recently purchased my new 2022 Bronco Sport from Mark Hulse. Such an easy purchase, Mark did everything from making sure the vehicle was ready to switching over my insurance, I didn t lift a finger (other than to sign). I dealt with John Getner in the finance office. Both Mark and John kept in touch throughout the entire process. Highly recommend Friendly Ford, you ll never find a more laid back and friendly dealership.