Jaguar White Plains

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Tilipko
a week ago
When I brought my car in for service I was surprised about the maintenance that was preformed as the staff continued to provide with conflicting information and status. When I went to pick up the car I spoke to Steven Glossy, the service manager, who listen to me and resolved the all the issues I had beyond my expectations. This is the place to bring your car if you wish to be treated with respect and courtesy. Excellent service.

  Robert L. Fellows (Rob)
a month ago
From the moment we entered this dealership, we were treated with respect and cordiality and as if we mattered. A particular shout out to Em e l i a, a rising star and to Melvin as well. All questions were answered with much patience. We can say that this was a welcoming experience far different from what one would ordinarily expect in buying or leasing a vehicle. We strongly believe that one is well served by leasing or buying a Jaguar or Land Rover at this dealership .Thank you Emelia for an uplifting and meaningful experience, far from the ordinary!

  Kathy Stross
a month ago
My husband and I were looking for a specific Maserati. He found that car at Jaguar Land Rover, White Plains. He called to get some information on the car, and decided it was what he was looking for. He set up an appointment with Jr to see the car. The day of the appointment Jr called my husband and told him that he may want to come earlier, as there was a lot of interest in that particular car. We decided to go earlier than originally planned. Good thing that we did. After our test drive of the car while we were inspecting everything to see how it worked, someone who had been hanging around started talking to us about the car. He was also there to see, and test drive the car. Bottom line, the car was beautiful and exactly as described, and we ended up buying the car.Our entire experience was exceptional. Jr was with another customer when we arrived, but another salesperson, I believe his name was Melvin (?), helped us in the meantime. We could not have been happier with our buying experience. The two salesmen were the PERFECT team! They were informative every step of the way, made sure that we were comfortable while we waited and even complied with some of the inspection requests from my husband. Upon completion of the sale, the car was presented to us in the glass room with a big red bow and they insisted on taking our pics with our new purchase. They also followed up with us days later to make sure that we were happy, and to let us know that they were there if we had any questions in the future. The car is everything that we hoped for, as was our experience!The facility was absolutely beautiful, spotlessly clean and accommodating while you wait. What more could you ask for!?

  Chris Burke
2 months ago
I've consistently enjoyed top-notch customer experiences at this dealership for years! The service, especially from David, is truly exceptional. If you're in search of honest and outstanding service, there's no need to look any further. Big shout-out to Edgar as well!

  David Jaffe
2 months ago
I live in NOVA and Jaguar White Plains was able to deliver my F-Type to a Jaguar AutoNation store to me in Bethesda, MD under MSRP. Their whole AutoNation team is very professional and friendly. Thank you again!

  Mark Gordon
2 months ago
Always great service!Edgar and David are always so helpful, accommodating and professionalThey keep me apprised of the progress on my carThey arranged for me to be dropped off and picked up from work back to the dealershipLouis who drove me to and from the dealership was also so helpful and pleasantCar returned repaired, detailed and looking great!

  Mark Protonentis
11 months ago
My experience at Jaguar LandRover White Plains was beyond amazing!My salesperson Emilia Baez was the kindest and most helpful person I ever dealt with!! She helped me purchase the car of my dreams the Jaguar XF!!! It is indescribable!!! She understood my financial situation and worked with me to help me acquire the car under unique circumstances!! I would encourage anyone buying a Jaguar to see Emilia!! She is passionate about what she does!!! I m attempted to introduce myself as Bond, James Bond lately especially with this car!!It s the greatest purchase I made in my lifetime and the best car I ll ever own! I love it and I m grateful to Emilia Baez because it s with her help that I secured this purchase!

  Isabel Rivera
4 months ago
Just got another vehicle (#3) and another pleasant experience from the sales to the service Dept. Best dealership, hands down. Ron Fudge in Sales got me the best price for my trade in and Edgar Buenconsejo at the service Dept!

  Jaiber A Cardona
3 months ago
From the moment of entering the place for the first time to the moment of receiving the service all was wonderful. Don't matter how bad the situation is an smile always will rise and make that moment better and defenetly so welcome again. Thank you all for making the difference in a world that some time does not make any sense.

  Nicole Carfi-Dunwoody
2 months ago
Big shout out to Wilmer Esteban Guerrero for making a car purchase painless and simple! It was an absolute pleasure to work with you, thanks for all of your hard work!

  Danette Edmonds
10 months ago
I would like to say a special thank you to our salesman Hector Hicks. Hector you made my experience at Jaguar a great one. I ve always dreamed of owning a jaguar and it s no longer a dream it s a reality. The process from start to finish was a breeze. I will make sure to reach out to Hector for our next purchase.Thanks youHector Hicks

  Sivachandran Sundararajan
3 months ago
Jaguar white plains sales is pleasant to deal with and especially big kudos to Chris and his team for knowing the right needs and deliver the perfect car buying experience for the customer.

  Adam L Torres
2 years ago
This dealership is the best! My used car purchase did not look used at all. These guys are the real deal. My salesperson Jose Glade was super helpful. I highly recommend them.

  Isis will
5 months ago
F-Pace is a nice 4 cyl. with a good giddy up with the tubo. It is not as soft a ride and you feel a lot of the road, but the sleek design and great gas mileage (24 HMPG) is amazing.

  Zaheir Clay
5 months ago
The experience was extremely smooth and easy. Wilfred made the process flawless. I will definitely recommend to anyone looking to sell their vehicle!

  Skye G
10 months ago
Had to get my E-pace serviced for a check engine light and some other issues. I had a long trip coming up in two days, so I was worried the car wouldn t be ready in time. The service department was busy, but very accommodating, and the car was ready to be picked up just a bit later that day. They offered me an Uber, which I didn t end up needing. Personable staff. Efficient service. And they vacuumed my car.Can t say anything negative this visit.

  S Mr
9 months ago
I got to interact with Wilmer who was a knowledgeable sales person. The Sales Manager was transparent and straightforward with sale price and trade in value, making the deal convenient. The bottleneck was with the Finance Manager. Apparently there is only one for 3 or 4 dealership locations.. the paperwork and delivery of the vehicle is at the mercy of her availability. Lastly they delivered the car with less than quarter tank gas in it.

  SandeepMehrotra
5 months ago
Very positive experience. They accommodated a schedule change very smoothly. Detail to attention by Valentina was excellent and reassuring. Service was great. Would highly recommend

  Craig James
a year ago
I recently had some work done on my Jaguar at the dealership and I couldn't be happier with the experience. From the moment I arrived, Edgar and the team were friendly and helpful, and they went out of their way to make sure that all of my needs were met. The work was completed quickly and efficiently, and Edgar kept me informed every step of the way. White glove service all the time!!

  hector santos
8 months ago
Excellent service! Jason Higgins was professional and helpful. I was selling my vehicle to Carmax and they were charging me a full pay off, including tax. Auto Nation was able to get the dealer pricing and saved me $3k.

  Michael Dodson
3 months ago
Nice cars, supposed to be the price you see is the price you pay with transparency, however they need to push paint and dent protection so they jack up the price almost another $1,500 and tell you you that you don't have a choice, guess what, I do, I can go anywhere else and buy the same $100,000 car, which buy the way, not too many people do this time of the year, good luck

  JOE CAMERA
5 months ago
I recently called the parts department as I was needing help with something, and Nick in parts answered the phone. We weren t able to immediately find the answer, and all I can say is Nick went way far and beyond to assist me. Haven t had that kind of customer service in a very long time! Great job Nick!! Thanks!!!

  peter gabriele
5 months ago
Emilia Calle was exceptional. She was extremely professional and a great asset to the business. Thank youPete Gabriele

  Uriel Tlamaxco
7 months ago
I had reserved ahead of time an online appointment for an oil and filter change and I ended up waiting 4 hours because they didn t order the parts for my specific car. They don t have anyone checking online bookings and the specifics of your reservation. The representative there preferred we called instead but there is no information online about having to call because the assumption is that they are checking everything. In the end it felt like the sales rep was blaming it on for not knowing this information.

  Kathy Unger
10 months ago
I had been looking for a new car for a few weeks and had contacted other dealers and test drove several other vehicles in Westchester & CT but Jaguar/Land Rover White Plains was superior in every way. I ended up buying a used 2019 Kia Sportage this past week and was very happy with every step of the process. My salesperson Marc Vilson was exceptional from our first call to the delivery and for checking up several times since my purchase. Marc made sure to ask me lots of questions about my current car and why I was interested in the Kia to really understand the bigger picture so if the Kia didn't work out he knew what else he could possibly present as an alternative and understand my needs as a customer. Everyone I met from the Porter to the Sales Manager Ricky to the Finance Manager Nol were all lovely people and made buying my car such a wonderful experience. I would definitely recommend to anyone looking to buy a car since they clearly demonstrated superior customer service skills and really have the passion and awareness to make sure everyone feels valued and are happy with their purchase.

  Brian Contreras
6 years ago
Nice, accommodating and very patient on the new F-Pace purchase. Marc was great and made the whole process very smooth. Happy with the vehicle and would come back again.

  Dawn Carlson
a year ago
Fraud & Deceit characterize my experience. I have been repeatedly lied to about the purchase and delivery of my car. I was told if I didn't do a trade in and paid in full I could get the car from the show room delivered out of state. So I paid in full and now almost three weeks later I still do not have car. I am getting more excuses and delays and don't know if they will ever deliver. They promise and promise it will be delivered and still NO CAR! The dealership will no longer return my correspondence. Do NOT work with the White Plains, NY dealership under any circumstance as they are fraudulent.

  Latisha Starks
8 months ago
My son brought a 2020 Mercedes, whom the salesman name is George Lefer which was going great.Once we brought and received the car, the car was shipped to us without any paperwork.We've emailed and called for over a month and received nothing till the finance company threatening to add fees for the delay of the title lien.when we received the car all types of codes came up on the car the car had to much oil,and the blindside light not working and now we have nothing indicating that the car is bought, no registration paperwork, tag paperwork, no nothing. Here it is almost 2months we're just now talking to someone and getting some paperwork hopefully being sent to us

  Mindy Hilser
6 months ago
I had an emergency with the car and did not have an appointment. They took me right in and helped me even without an appointment. I was very very happy with their service.

  Peter iannucci
2 months ago
As always edgar is beyond the best Thank you. Review still stands Edgar still the best. Thank you