DeLacy Ford Inc Service
3.4 (5)
3061 Transit Rd, Elma, NY 14059
(716) 668-1200
delacyford.net
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ben F
5 months ago
Wife took in vehicle for a scheduled visit on a 15 minute recall that they were made aware of 1 week ahead of time. Took two days to get vehicle back because they didn't have the staffing to support the work.
Luke Wheeler
11 months ago
After scheduling an appointment 5 days in advance, I was told upon dropping my vehicle off that the service was overbooked and understaffed.Empathetically, I asked for the service riders to sincerely estimate when my vehicle would be looked at - I was told end of day Thursday (roughly 48 hours.)While disappointed, I appreciated the candor.However, on Thursday, still no update, and on Friday, further still they had not looked at my vehicle.On Saturday I called, frustrated that I was without my only vehicle (I was never offered a loaner or even a ride from their service department) only to be told the car MAY get looked at the next Monday - I was then told a manager was going to call me shortlyThat never happened.After arriving Monday morning to check on my vehicle and attempt to acquire a loaner, I was yet again told sorry, we may not get to it and we don't have loaners.At this point I was desperate and very sternly told them I needed the vehicle looked at that day, to their credit, they did.However, I was never informed of labour rates, never informed over the phone that my rear axle had issues after an inspection, and had to wait to speak to a technician to get even any sort of insight into the vehicle.Utterly disappointed, and financially burdened from having to take Uber rides to and from work for nearly a week.The service coordinator, Alexa, was beyond helpful however, and the only shining light during my unfortunately subpar, and beyond frustrating experience - I hope she feels confident and proud knowing the service she provides far exceeds all of her contemporaries.I will never return, and will never recommend anyone visit Delacy Ford.