Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
mezzoetc
2 days ago
They saved my stranded butt, going above & beyond to get me back on the road. I will be forever grateful. Thanks, Roger & Team!
Joseph Costantino
8 months ago
I brought my ram 3500 in for brake work. My front right caliper was sticking. They changed the front calipers and pads and adjusted the back brakes. They never changed the brake lines from the calipers. Those brake lines were falling apart from the inside out causing the fluid not to leave the brakes. They said it was good so I took my truck and 5th wheel back home and my brakes locked up on me on the highway. Luckily I survived and didn't crash. I brought my truck back 2 weeks later and now they are saying that it was driver error not the brake lines. They are also trying to get me to pay for new back brakes. They want me to buy them because they owe all the parts stores around here money. They also installed my throttle position sensor and it didn't fix the problem. Their response was take it somewhere else we can't figure it out. They tried to charge me 2 hours for one hour of work also. The office smells like cat pee. This place isn't only shady but they are dangerous.
L BroMac
4 years ago
Absolute best auto repair experience we've ever had! Roger is not only an experienced and skilled mechanic, he's as honest as they come! He went above and beyond to get my daughter's car fixed quickly (even working on it on a Sunday), so that she could get back on the road and get back to school safely. He diagnosed and fixed my daughter's car, and charged us a humble amount, despite working late on Saturday, and then again Sunday morning. Roger is as good as they come!STORY:Late afternoon yesterday (around 4:30 pm) while on her way back to college, my daughter's car broke down on Rte 87. She called AAA for a tow, but also realizing that it was 4:40 pm on a Saturday, she would need a mechanic to diagnose and hopefully fix her vehicle. The nearest auto repair shop was Monroe's Auto Shop and it was closing in 20 minutes. She called and spoke with Roger, who told her that he would wait until 6pm for the tow truck to bring her car to his shop. At 5:58 pm, the tow truck arrived to where her car had broken down, so we called Roger and asked if he'd mind if the tow truck dropped it off until he could take a look at it on Monday. He responded by saying "I told your daughter that I'd stay until the tow truck got here, and that's what I'll do." About 35 minutes later, my daughter called and said that the tow truck had slid into a ditch, and was stuck. An ice storm had struck the area. We called Roger again, at which time he stated that he had a 4 wheel drive vehicle and would go out to look for her. He found the tow truck and 3 other vehicles that had slid off the road and into the ditch within yards of one another. At this time it was around 7 pm, so I told Roger that I would get her a hotel room in Lake George, because the tow truck driver stated that he'd give her a ride there. Unfortunately, the tow truck that was going to pull the original tow truck out of the ditch, was rerouted to an accident up the road. Learning this, Roger suggested a nearby hotel and offered to give my daughter and her friend a ride there. Early Sunday morning, Roger called and let me know his diagnosis, and then helped me make arrangements to have parts delivered to him from a nearby town. A couple of hours later, Roger called and told me that he had fixed the car, and then drove to the hotel to pick up my daughter and bring her back to pick up the car. Roger is the type of person who brings back hope for honesty, integrity and goodness in this world.My husband and I will look forward to traveling in the area, so we can stop by to meet and thank Roger in person!Thank you Roger!Chris and Lisa Macaluso
Jack Cairns
a year ago
Had $4,000 estimate from Queensbury after a failed inspection. These guys fixed me up for $68 including the part, which they had delivered on the spot. I highly highly reccomend these guys for your mechanic. Fair, honest, and quick. THANKS MONROE!
Justin Fowler
6 years ago
Did a service call up there they had no heat Rodger was great he has worked on my vehicles in the past another great place to go if you need your car worked on or truck whatever you got
Thomas Mahler
2 years ago
Excellent Service, this shop is not a franchise shop, Mr. Monroe is the best in auto service
David Guest
3 years ago
Very high skill, fast service, and a fair price. Affable folks too and traditional country culture.
Denise maloney piren
3 years ago
Excellent repair shop. Low prices and friendly customer service.
Robert Rivers
3 years ago
Great affordable service..Roger is the best! Thanks Roger!
Bruce Wayne
4 years ago
Best mechanics for 20 miles around