Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kris Lane
3 weeks ago
This Valvoline is by far the most friendly one I ve been too. From the pleasant greeting on the phone to the frantic in person interaction. Not just one of the employees but all of them. The manager Maria is amazing and explained everything in detail prior to performing work and was extremely pleasant and smile throughout the entire visit. Customer service like this is hard to find but at this Valvoline it s second nature and you truly feel the customer comes first. Week done to you and your team Maria.

  Nina Gaston
3 months ago
Truly my favorite Valvoline. I have been going here for at least a year if not more. All of the staff is so pleasant with me. And I'm always in and out. The manager Maria and another employee Michelle are truly amazing. They always laugh with me, and make me feel great. I appreciate them so much and this is definitely my favorite Valvoline that I have been to!

  Janee Michel
a month ago
I Was turned away by employee who said manager left and they were closing before it was even time. Terrible customer service. Just wanted a oil change. So I eent to jiffy lube up the road and was happily helped plus a free car wash. Avoid here at all cost it isn't worth the aggravation.

  J Ross
2 weeks ago
Amazing!! Fast and friendly staff. They make you welcome and are very helpful with everything. Highly recommended and will be coming back.

  R Reveau
3 months ago
Just got home from my oil change at this location (Delmar) and had to write about this excellent experience. Yukima gave me the nicest greeting. Michelle was very kind. Both of them did a great job on my oil change. There was another staff member - I think his name was Wes - who was also friendly. My coupon was processed seamlessly. There was no pressure to purchase other services. I will return specifically to this location because of Yukima, Michelle, and Wes.

  Matthew Carter (LivinLegend)
3 weeks ago
Let me just say , if you need a simple oil change or an NYS inspection, SAVE yourself the time and just go to a different location! This has got to be the absolute worse location in upstate NY. It seems like no one there actually has a clue what they are doing or what is even going on. trust me, find another , you don t want to get involved with this shop!

  C C
a month ago
Brought my trd pro 4 runner in for a state inspection. I had to stop the employee from changing my oil after asking for a inspection. He then proceeded to drop my 4 runner off the floor jack. The employee was very rude afterwards.

  Amanda Atkinson
5 months ago
My car randomly started overheating this morning on my way to work. I stopped shut the car off and immediately someone helped me put antifreeze in my car and I was on my way. Very sweet!

  Amanda Dyell
8 months ago
This is my favorite Valvoline to come to! Maria is absolutely the best every time I come she is efficient and thorough with my oil changes and inspections. The staff here is all fantastic including Michelle! I highly recommend you bring your car here you will be well taken care of. I have a brand new car and was getting my oil changed at the dealership but when I had to bring my car to Valvoline because the dealership just takes way to long and I couldn t be without my car for a full day I brought it here and Maria informed me that my engine was really dirty because oil changes were not being done properly. I no longer bring my car to the dealership and only bring it here to keep my car running efficiently!Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change

  Sarah Zaccagnino
10 months ago
I love going here! They are always super friendly and super upfront about everything going on with your car. If you need something done but can't afford it at the moment, they gave you a ballpark time of when you should bring it in to get it taken care of so you can work on figuring out how to pay for it. Definitely recommend coming here!

  Christoffel Janse Van Rensburg
6 months ago
Just stopped by this morning and was helped by Maria that was super friendly and knowledgeable.She ran a battery and then alternator test.In and out in 1 hour with a battery rep5 Star service!

  Mehmet V Yigit
a year ago
I love this place and new management. Nice people. I always leave this branch with positive mood. They take their time but the lobby and the location is peaceful. So definitely my favorite oil change place.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Adira Tyree
7 months ago
I had never been to a valvoline until today. Brought in my work truck for an oil change, and these people are an absolute blast. Absolutely lovely humans. Would recommend based on the staff alone!

  Kate Jones
2 weeks ago
My car has been in the bay for an hour and a half. Was told it would be 15 minutes when I got here. Go somewhere else for your oil change.

  Olivia Green
10 months ago
I will forever go to this location because Maria the manager is always so helpful to me literally gets me in an out for an oil change in less than 40 mins. This place is always my go to Maria is great shes beyond nice and is extremely professional along with everyone else who works there. Definitely recommend if you are in a pinch for time and need your oil changed or just want fast and quality service!

  J
5 months ago
Maria is a great manager. Customer service is great all the employees are very friendly

  Scotty
11 months ago
Called ahead to ensure that I can get an emissions inspection just to be turned around 20mins later after I arrived. The workers informed me that the wait would be 2hrs or greater and that I could wait if I like. Please people, communication is key, this could have been communicated. This was a complete waste of my time.

  Maeve O'Neill
a year ago
I came at about 2:30 on a Tuesday and I got great service. Everyone was pleasant, told me what I needed to know, and made good recommendations.I m new to the area and finding a trustworthy place like this is always at the top of my priorities list.Thank you so much to Endour, Dante, and Michelle! Maria, you ve got a good team here - thanks for keeping them informed and honest!

  Jannah Umar
a year ago
Absolutely AMAZING service!!!! I was so pleased with the individual who worked on my car! I did not have to wait very long at all and I could stay in my car, which I loved. I also LOVED the fact that there were so many women working here!!! I would definitely recommend!

  Erika Bergeron
a year ago
I tried to use this business, I couldn t. We had called earlier in the week, I believe January 30 to see if they could perform an inspection. They said they were not doing any until after February 2. Tried to go this morning, waited an hour in line to get into the garage, which is fine, I understand I went at a busy time. What I do not appreciate is there is no way to know that this location does not do inspections other than Monday through Friday 8 to 3, or something like that. That is not what we were told earlier in the week, that is not the message you get when you are put on hold trying to call the location. How is anybody supposed to know that they don t have the staff to do this on the weekends?

  Erik
a year ago
I arrive at 8:30 am because yesterday they told me to come in first thing in the morning since it s first come first serve. I come in and they tell me they don t start inspections until 9 am. So I m legitimately sitting there as they take 3 cars in before mine. Waited for over an hour talking to one of the ladies they decided to take in before me who was shocked. Decided to leave and stop wasting my time. Would never come here again.

  William Combes
4 months ago
Very friendly and complete service. Also accomodating to all coupons.

  Trent Bellet
8 months ago
Quick and efficient and communicative about services needed and provided. They were an absolute delight and I will be returning for future service to my vehicle! Thanks y all!

  Chantel Boudreau
11 months ago
I attempted to get a state inspection but they were currently booked, which is fine. I understood I did not make an appointment. The man asked if he could share 3 things wth me. I assumed it had to do with another place to get an inspection or the best way to get an appointment with them. Instead he spoke to me as if I look like an unfit disgruntled looking woman.... telling me I need to stretch more, breathe and do face excercises... not sure if he was trying to be helpful but if yes he should work on how he says it because he was saying you should in front of each thing versus have you tried...in general very awkward.

  Sigma Media
7 months ago
Marla, the manager, and Dahvy, who is on training, worked together very well. The service was checked and double checked. Marla was very attentive to and knowledgeable about the working parts of the engine. Dahvy and Marla were both personable. Marc.

  Alexandra Mershon
11 months ago
The team here is wonderful. They re very thorough and explain all options available to me. Maria assisted me today with my oil change and she was wonderful! Thank you to the Delmar team!Service: Oil changeService: Oil change

  Ratical Catical
2 years ago
The day I went the team seemed to be very behind on appointments and walk-ins so I had about a 2 hour wait, but the team s excellent customer service and management trumped any complaint I could ve had. Upon an uncomfortable topic having to be addressed, the leader working (I think Alex- he was wonderful) on my vehicle handled it professionally and went above and beyond. I was treated as an equal and they provided any information in a digestible way to someone who doesn t know much about cars. Overall a well informed and respectful staff that made a positive impact, although I feel bad for the heat they have to endure in that garage! It was gruesome during the heatwave.Service: Oil change

  Brianna Huynh
2 years ago
I came in expecting to do quite a few things per the recommendation of another mechanic. Come to find out a lot of these things were unnecessary. The manager Alex was fabulous - super knowledgeable and very honest! I was In & out very quickly. I highly Recommend this place for any of your vehicle maintenance needs.Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Gregory Reinhart
a year ago
Very quick and easy process. Pull up, wait for the car in front to finish, drive in, stay in the car while they change your oil then leave. Friendly staff and decent prices.

  Jordan Whipple
2 years ago
Manager flat out lied to my wife and also me. You need an appointment to have an inspection done here. My wife made an appointment for 2pm. When she arrives just behind another vehicle, they told her she has to wait even though she had an appointment. The exact time she was told this is 2:01pm. Fair enough but 30 minutes go by and she is still waiting. I call the manager and she explains the customer just before her had an appointment at 1pm for an inspection also but something about their system being down with the DMV and they can only do one car at a time. Meanwhile other cars gets pulled in ahead of my wife which were just for oil changes and other services. Fair enough so far but odd they took the 1pm appointment first when they were an hour late to arrive.My wife was in the waiting room when that customer was checking out. They audibly ran over the complete list of services they did on that same vehicle, but an inspection was NOT one of them, just an oil change, tire rotation, etc. This means the manager completely lied to both me and my wife making her wait an hour for a scheduled service she made days in advance. They just lost a customer.