Lia INFINITI Auto Repair & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Norene Clarke
2 months ago
Sami DaWood is an amazing asset to your team. He is very professional and competent in his position. It is always a pleasure to see him when I am getting my car serviced. Thanks Mr DaWood

  Shadez Cabrera-Jordan
2 months ago
My experience at Lia Infiniti was the best it could ve been thanks to Celeste Hill! She has great customer service, is very informative, and made sure any concerns I had were solved to the best of her abilities. Schedule your service appointments with Celeste, you won t be disappointed!

  Nicole Baillargeon
3 months ago
Always a pleasure going to Lia, for whatever reason and this time around Celeste Hill was absolutely phenomenal. Super kind, quick to get to work, and professional. Highly recommend setting up appointments with her. Thanks Celeste!

  Mister crespo
a month ago
Celeste was very accomadating. I was in and out the door at drop-off. She called the next day and explained thoroughly what needed to be done. She actually educated me on catalytic converters, and answered all my questions. She had a million other things going on but was still able to focus on me and with a smile, I might add. Everyone made me feel important and valuable. Btw, they also get the best donuts with the best coffee selection. Thank you Celeste Hill and Lia infiniti!

  Kevin Hall
5 months ago
I would recommend Lia Infiniti to all my family and friends. Great facility and the staff are awesome. Jonathan Hayes is outstanding. He made us feel like we were their number one customer! We will happily drive two hours each way for Lia Infiniti's service, and most definitely for our next purchase.Services: Air & cabin filter replacement, Tires, General repairs & maintenanceServices: Air & cabin filter replacement, Tires, General repairs & maintenance

  Mark F
a year ago
I first ever visit to Lia Infiniti and Mr. Daniel O'Connell the Service Writer Manager was exceptionally professional. Courteous and patient as he took the time to explain the diagnostic procedure.After, he was the same in explaining the findings. He also provided me with a printed copy of the report and enrolled my vehicle, a 2005 Infiniti QX56 into a lifetime Carfax report for my vehicle for as long as I own it.I am Very satisfied with Mr. O'Connell's demeanor, professionalism, Honesty and being upfront about repairs and costs.Thank You ! Mr. Daniel O'ConnellService: Auto engine diagnostic

  Teia X
a month ago
I came in for the 75000 miles Lia Premium 5K Maintenance Service. Celeste Hill was my service provider. She promptly greeted and checked me in.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Colleen Harrigan
6 months ago
Had a great and timely experience at Lia Infiniti. Jonathan Hayes greeted us and ushered us into the waiting room promising us that the car needs would be taken care of in an hour and a half or less. He was right! In exactly an hour and a half we had an oil change, tire rotation, a car wash and something that really surprised us...our car had been vacuumed out in the front seats. My husband and I were astounded...happily so. Overall we received excellent service from Lia Infiniti and would definitely recommend them to anyone.

  Michael Millias
5 months ago
The engine on my Infiniti, which I purchased at Lia Infiniti several years ago, seized and had to be towed to Lia Infiniti for repair/replacement. The friendly, professional staff at Lia Infiniti were great to work with. They took care of everything I needed and did a great job. My service advisor, Celeste Hill kept me up to date on what was going on with my car and the status of my repair. She was also instrumental is getting my repair covered under warranty. While I was not pleased with the service from Infiniti Roadside Assistance (which was useless and nonexistent) or from Infiniti's Extended Warranty Program, I could not be happier with the service from Lia Infiniti. They truly care about their customers and go above and beyond to help them.Service: Engine repair

  Eric Luper
3 months ago
From start to finish, Celeste was excellent. She was prompt, asked all the right questions, and helped get my car taken care of correctly. Thanks so much!

  Tyara Marie
7 months ago
I appreciate the care and service I experience consistently with Rodney Curl at Lia Infinity no matter how big or how small or whether it s over the phone or in person. My calls are returned, a solution is offered, service is prompt and the return of my vehicle with a quick turn around is always amazing. I do however, hope someday infinity will offer loaners during when my car is being serviced. It just made the process easier and was appreciated.Rodney Curl I appreciate you!Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Vehicle Inspection, Oil change

  Janice Partridge
3 months ago
I was extremely satisfied with my experience at Lia INFINITI Auto Repair & Service Center. Sami Da'wood could not have been more helpful, professional and communicative. Awesome experience.

  Jesse
10 months ago
Nothing bad to say about Lia Infinti. Service manager Sami Dawood answered all my questions, gave sound advice and helped me out. Happy to have been dealing with these guys for ~4 years now.

  Bray Bray YT
6 months ago
Sami Dawood is a true professional. He is very personable and makes you feel like he genuinely cares. Something rare nowadays. He applied an available $20 off coupon I had no idea about to save me money. Something everyone can appreciate with how expensive everything is today. Highly recommended. Sami, thank you for a great experience.Services: Tire rotations, Oil change

  John Burke
3 months ago
My experience with Lia has been a little inconsistent over the past few years. It seems to have now improved and I was happy to work with Mike on this recent visit.

  Ben Cohn
4 months ago
Brought my car in for regular maintenance and a vibration. My service advisor, Celeste Hill, was very helpful throughout the process in getting the vibration diagnosed and keeping me updated on the work being done.

  Amy Loveday
10 months ago
Sami was a great service associate! He was friendly, easy to talk to and very professional when working with me. He kept me informed throughout my wait while my vehicle was being serviced. He did a great job going over the details of everything that was performed and completed as I requested to be taken care of and did everything in a timely manner according to what was required to get my vehicle serviced.

  Thomas Denman
5 months ago
Mike was absolutely fantastic. He communicated clearly what work needed to be done, made suggestions, and was very sensitive to the amount of time my car would be in the shop. The entire service department is friendly, knowledgeable, and very helpful. Highly recommended!

  Howard M. Katz
9 months ago
Wanted to get my vehicle Detailed inside and out and contacted Lia Infinity to confirm they did this service there and then, set up an appointment.For convenience, I wanted to drop of the afternoon prior and pick up when complete (they need 1/2 day with the vehicle).They made that easy enough. When I dropped off my vehicle, I met Mike Bingham. What a break that was... he is an absolute PRO!We discussed a few concerns I had and he assured me that they would handle everything. Great communication from that point on, until I picked it up the next day.Mike personally made sure everything we discussed was handled.I definitely recommend LIA for your automotive needs and MIKE Bingham in particular, for SERVICE. I'll try to find him wherever he goes!

  Leah Reed
9 months ago
My service was great. I worked with Jonathan Hayes. I came from Pittsfield, MA to have my car serviced. I received a prompt response. They have a nice and comfortable waiting area for customers. I didn't wait long at all. I came to get my filter changed out and that was great. Upon inspection and questions that I had, Mr. Hayes also ordered the parts that I needed for my car which was covered under warranty. I bought my car in Pittsfield, MA from a local dealership and the service department has been unreliable and didn't follow through on anything requested or recommended. I plan to come back again.

  Linda Lille
a year ago
20,000 mile check up. Lisa Dugan was great. She let me know how long service would take. She kept me informed throughout the car service. She directed me to a comfortable place to wait. I did not have to wait. Once the car was done she handed me the keys. She emailed the paper work to me and I was able to leave right away.Service: Oil changeService: Oil change

  No One
3 months ago
Michael was absolutely wonderful. He is definitely one of a kind. Thank you so much for your understanding.Service: TransmissionService: Transmission

  Kevin Leak
10 months ago
All around an excellent experience. The work started as soon as we arrived for our appointment. It did not take too long to complete the work. Comfortable waiting area. Outstanding communications by Sami Dawood before the work started, during the work, and after the work was completed. The price was reasonable.Services: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil change

  Jean Testa
2 months ago
Mike was very pleasant and took care of handling our service professionally and quickly and the service department did a great job!

  Melissa Prusinski
7 months ago
Great service at a fair price every time! Recent brake job and NYS inspection on my QX60 were completed on time and at a similar price as quoted by a "discount" brake repair shop. Michael Bingham was wonderful! He thoroughly explained the repairs, was in frequent contact with updates on my vehicle, and followed up afterward to ensure all of my car's service needs were addressed. I highly recommend Lia Infiniti's service department. It's great to know that manufacturer factory parts and dealership service doesn't need to break the bank!Services: General repairs & maintenance, Vehicle Inspection, Brakes, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement

  David Carlson
a month ago
On this particular visit the vehicle was scheduled for tire rotation.Upon arrival I was greeted immediately by my service advisor Sami Da'wood very cordial and polite.Sami did give me updates on my cars status throughout the day.My car was returned to me sparkling clean as expected. All in all this was just another very successful service visit!!Services: Air & cabin filter replacement, General repairs & maintenance, Brakes, Vehicle safety inspection

  Jordan Eichelser
10 months ago
I worked with Rodney Curl. He was absolutely wonderful to work with. He was straight forward and didn t try to sell me on anything other than what I needed. He was able to fix the problem immediately and did not leave me waiting for long hours like most other places do. Definitely recommend.Service: ElectricalService: Electrical

  Angelica Torres
5 months ago
Sami Dawood was of great help. Really pleasant. I couldn't ask for a better service advisor.Service: Wheel alignmentService: Wheel alignment

  Paul Pelagalli
10 months ago
My experience was wonderful. Sami Dawood met me immediately and quickly and competently set up my service. I had time constraints and Sami worked with me to add necessary services within my constraints. Sami kept me apprised of the service progress. He helped clean my vehicle so that I could leave on time.Sami explained all of the inspections and services. Finally, he set up my next service.I have always been pleased with services at Lia Infinity. Sami Dawood is a great addition to the service department.Services: Auto brake repair, Oil change

  Steve Skiff
3 months ago
The service was completed in a very timely manner. Michael Bingham was very helpful and professional.