Northtown Toyota Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gello
3 months ago
I went here for an oil change. When I arrived I also mentioned that I wanted a tire rotation. A tire rotation is normally about $25. Instead of charging me for a tire rotation like I asked, the service tech added a tire rotation plus wheel balance which is $130. Let me also mentioned that my tires are only 3 months old.I suppose I should take some blame for not looking more closely at the service order when I signed it, but I assumed what I asked for was clear. I've been to service departments at other Toyota dealers and they've never charged me for a rotation/balance when I asked for a tire rotation.I checked with a family member that had work done at this location. It wasn't obvious because of all the work they had done, but they did the same thing to them.So it appears they may tell their service techs to do this? Or it's a way for techs to sell more expensive services to get a bonus or commission? This seems very sneaky and dishonest and makes me feel like I can't trust them. Who knows what other scheme they may have for making more money from their customers. Unfortunately, I will probably be driving a few miles further from now on to a more trustworthy Toyota dealer for service.

  Darren
2 weeks ago
I can t say enough great things about the sales side of Northtown. Both my wife and I purchased our last few cars from both their Mazda and Toyota dealers, and received an A+ experience. The Mazda service center is incredible. They treat us very well, and just have the whole process down and it creates a great experience.Our current Toyota, is our first Toyota and I ve had it in several times for routine maintenance, tires, etc over the past 2-3 years. All but two experiences were good. I don t expect them to have the same almost white glove service as their Mazda dealership, as they really try to push the Mazda brand as luxury, but Toyota more or less gets my service done in a reasonable time at a reasonable price.The two negative instances were driven by one employee. A year or so ago, he handled my service and was INCREDIBLY pushy and was quoting me multiple services that I made clear I was not interested in. He went as far as telling me if I wasn t to complete some of the recommendations, I was going to have issues - which I suppose is right to a certain extent, but no doubt an extreme exaggeration on a brand new car - I m not talking critical maintenance like an oil change, I m talking about cleaning the throttle body of my 30K mile truck sort of examples. After pushing back on him, he dropped it and my schedule services were completed.Fast forward, to my last visit on 3/26/24. I scheduled an oil change, tire rotation, and a NYS inspection on my 2021 Tundra. My service person was Beverly Smith (who is A+). An hour later, she calls me up to the service desk and tells me my cabin filter should be replaced and my license plate bulb is out (the light is a NYS required item). She quoted me $60 for the filter and $40 for the license plate bulb. I said $40 for a bulb? The bulb can t cost more than $5. At that moment, the pushy guy from my previous service jumps in and says that it s an NYS requirement and it will fail inspection if it s not replaced (he s right). I said, I understand but $40 for a bulb seems extreme . He replied, fine it s a $5 bulb and the rest is labor in an annoyed tone. I then said OK, $35 in labor to replace a license plate bulb, that s extremely easy to replace . I know dealers have crazy upcharges on items, but this one really rubbed me the wrong way. The fact something so simple (and cheap) is tying up my inspection while they have my car on the lift bugs me.I just expressed my frustrations with the pricing, which I am allowed to do and I didn t do it with an aggressive tone by any means. If it was $20, I would have said oh well . Wishful thinking on my part, but I was hoping that someone would have said - we get it, and we will knock $10 off or something since I ve been a valued customer for years - but they did not fine, again wishful thinking on my part, not a requirement on theirs.Here s lies the actual problem - the price of the bulb is not why I will never return to Northtown Toyota Service - it s when pushy guy replied to me and said if it s so easy, then why didn t you check the bulb before you came in for service . I will admit, I replied in a similar tone and said why do you think it s a good idea to talk to a customer like that, I m allowed to complain about the pricing . Beverly apologized about the pricing and I said replace the bulb and I walked away to the waiting room.An hour later, she calls me back up and pushy guy is not at the desk. She was pleasant and cashed me out without an issue, again she s not the problem. She said they didn t change the bulb, because it turned out the bulb wasn t the problem, it was the wiring to the bulb - and that NYS only requires one bulb to pass, and the other bulb was working. Obviously this all could have been avoided, but it is what it is.I don t want a credit or an apology, and I m not listing the guy s name either no doubt, he has had other complaints against him. I m just done, all because of this one guy and his attitude.

  Joshua H.
6 months ago
Short version: After weeks of delays and several hours of waiting in person, along with a rude support person unwilling to hear about my experience, I now have my car inspected. You re better off using literally any other service provider.Long version: I arrived for a scheduled NYS inspection only to be told the inspection machine wasn t working and I d need to reschedule. It would have been nice to receive a call letting me know this, but they rescheduled me for the same time the following week. I called two days prior to the appointment to ensure the machine was working and that they knew I was waiting with the vehicle. The woman from the first appointment hadn t scheduled it properly, but the attendant assured me that they would modify the appointment to indicate I was waiting in person. I arrived for my second appointment and the machine was now working but they still had me listed as drop off. I was assured this was no problem, yet proceeded to wait over two hours without hearing anything about the inspection. This was a 7:30am appointment, so there was no way they were behind schedule. I went to the service person, Dave, who told me that they had some recommendations he needed to run by me (I can t help but wonder how long the car was sitting waiting for him to check on those recommendations?). At this point, after waiting over 2 hours, I couldn t possibly sit and wait for unnecessary repairs, so I declined them and asked him to wrap up asap. I added that I needed to talk to him about my experience, which he didn t respond to. When he returned I again asked to speak about my experience with this inspection, and he said he had another customer waiting and couldn t talk. I expressed surprise that he wouldn t want to hear about my experience, which he responded to with a diatribe about being understaffed and unable to take the time to listen to what I had to say.It s highly concerning that they are so understaffed that they can t listen to some basic feedback from a customer. I think this is the most concerning part of the experience, so I encourage others to avoid this dealer for your service needs. You expect to pay more at a dealer for the assurance of quality work and service, but you don t get either here. Go somewhere else and save yourself the hassle.Service: Vehicle Inspection

  Daniel Degnan
a month ago
Did service exactly as promised, always courteous, and final price was lower than the estimate.

  Bryan Lin
a year ago
Don t come here they told me I needed to do a induction cleaning and a wheel alignment and not knowing any better I let them do it. Charged me 320 all together for just that. Nothing wrong with that had I actually needed that service. Come to find out I didn t actually need to do it. How do I know this? Because the receipt said that I requested it to be done. Not once did I say to do it and I don t even know what any of that stuff is. Forget this place don t come here they are scamming you left and right. Save your money, save your trust, save your patience. Go somewhere else.

  Mahtab Chowdhury
4 months ago
They sell OEM parts here at a reasonable price and receive your phone call quicker.

  Saintfear
2 years ago
Short Review: Too many employees and not enough communication. Heard the phrase "Someone should have..." Too many times with this place.Long review:Got a recall notice in the mail for our Camry lease. The car also needed it's scheduled maintenance. Call and make the appointment. During the call nothing is said about any special preparations needed to perform the recall. Just come in at noon on Saturday.We arrive at noon, it takes 3 separate techs to check us in. We are told it should be ready around 6:30. The recall will take some time they say. They look at the whole car, inside and out. Desperately push extra services on us that the car honestly doesn't need. (new tires, alignment etc.) And then send us on our merry way.At 4 pm we get a text that the car is done and they couldn't do the recall because of the car seat in the back seat and that the car has too much fuel in it. The recall has something to do with the fuel pump. We ask why were we not told about this at any point before we left. Got the classic someone should have told you.We were also told that in the recall notice that it says have less than a half a tank of fuel and have the back seat empty.When we got home, we read the notice again and it did not say anything about the back seat and about the fuel it only said having a lesser filled fuel tank will just make the process faster.Blatant lies by the techs.No apology either from the techs. Have yet to receive a response to my email about the situation either.This is exactly why people avoid dealing with dealershipsThis review is only about the service dept though. The actual dealership it self took very good care of us when we got the car.

  katie vasey
a year ago
My Husband Was Recently Their For Service and The Service Advisor Beverly Is Just Not A Very Nice Person. Very Short with Words And Very Snotty. I Have Been To Service As Well in the Past and Ive Always have had Good Service People. But Today Was Not Very Good At All. Im Not A Happy Customer. Im Very UnHappy in the Way My Husband was Treated. . katie vasey

  Zachary Schalberg
5 months ago
Why take online appointments if they aren't honored?

  Md Mollik Samim Reza
2 years ago
It's really disappointed for Customar service . disrespectful like talking and luffing with each other's. I hade coupon for discount but they didn't lessen to me. Actually they doesn't care anything. Waste money and time . One of the bad service center

  Andrew Buffalino
2 years ago
Don't waste your time or money going here. They estimated it would cost $1090 to do the 35,000 mile maintenance and an oil change on a Prius.

  Mohammad Mazumder
a year ago
Northtown is not perfect for their work. My car they did many problem.

  Rashad Khan
a year ago
Worst customer service.

  Alexandria (Aly)
3 years ago
Super friendly and helpful!