J & J Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ebow Biney
7 months ago
Charged me $500 only to somehow return my car to me in an even worse condition than when I brought it to them. Combined with their poor communication and customer service, this is easily one of the worst auto shops in the state of New York. I would give 0 stars if possible.

  Lewelin Polanco
8 months ago
Brace yourself, this is going to be a long review...I brought my car to get a new speedometer. Went to pick up my car, and was charged. When I drove it, it was clear within seconds that the speedometer was still not working. The mechanic, Juan, had just charged me and sent me on my merry way knowing it was still broken, or at least had not double-checked that it was working! On two other occasions I had to call to see if my car was ready because there would be no word for days, and both times he didn't even remember he had my car! MY last incident: After a call with Juan (after shop hours), he told me to leave the car by the shop, and instructed me where to place the keys. I parked, sent a detailed text message of where it was (even a pinpoint), and the car's issue. I left it on a Wednesday and the car needed to be moved from that place by Friday due to alt-side parking. The weekend passed, and still no word from him. I called to follow-up, and he didn't remember he had my car...AGAIN. He finally did the job, I picked up my car, and though the service I left it for was luckily done right the first time around, I got a ticket in the mail a few weeks later for the alt-parking, since he forgot about my car. He didn't tell me the car got a ticket, nor did he even leave the ticket inside the car so that I could at least see it. This felt sneaky, and deliberate so that I wouldn't hold them liable for their oversight.Next: My mother's car turned off while driving, twice a SERIOUS issue. I told Jose, the other main mechanic, in person, that this was the *MAIN* issue the car was having. I also asked him to check the rest of the car to see if it needed other fixes. He proceeded to make a bunch "fixes" without telling me beforehand, or to even confirm if I could financially afford to make all of them at the same time total was just over $1k. After complaining about it, they, of course, proceeded to blame me for not saying I wanted an estimate before he made any fixes. We picked up the car, and stored it in the driveway. After less than 2 months of being stored, we gift the car to my aunt, and a week later, the car shuts off while she's driving! She takes it back to the shop, and tells them they never fixed the MAIN issue. Juan hooks it up to a machine, and tells her "the machine says the car is fine." She trusted them and left. A couple of days later, the car completely shuts off and goes stiff while she's merging onto the highway. Thank God she was just entering and not already in highway traffic, or that could've made for a very serious accident. They didn't fix the issue the first time, and then dismiss it a second time putting my aunt's life in danger! UNACCEPTABLE!!Next: My aunt wanted to sell her car, and asked Juan if he could help her sell it. He agrees, she gives the car a full cleaning, and leaves it at the shop per his instructions. One day she calls him so she can pick up the car for errands. He informs her that they were going to the beach, so the shop was closed. Few days later, she goes to the shop unannounced to get it. She was met with a messy car sandy, and littered with empty drink bottles. Turns out they had taken HER car to the beach. She also noticed a torn up ticket. So not only did they take her car for a joy ride, but they also got a ticket that they had no intention of telling her about. When she asked about the ticket, all Juan said was, "oh yea, it got a ticket." Taking no accountability. As if the car itself was responsible for the ticket.Last, my sister's car: Her signaling lights would either not go on, or make a loud buzzing sound. When she picked it up after the "fix," she was told there was no bigger issue, and the bulbs just needed to be changed. Within less than a minute of driving, the signals were STILL horribly buzzing. Again, why aren't they checking before charging people?!! Even I know to double-check my work, and my job doesn't potentially put people's lives in danger.We put up with the foolery for longer than we should have. DO NOT recommend you put your trust in this shop.

  Andre Sce
a year ago
Extremely competent mechanics and quality service. I have had a transmission replaced amongst other work and have always been satisfied. The owner is a solid person who is easy to communicate with.

  Pamela Rodriguez
a year ago
Went for a vehicle inspection around 9:00am and was out the shop in less than 25 mins. Jose was kind and respectfully responded to my questions. He also let me know the price before starting the job. I left content with the service and would return.Service: Vehicle InspectionService: Vehicle Inspection

  Richard McIntosh
11 months ago
I've been doing business with them for many years with my cars. They are the best, always on point and always satisfied with their work.

  Jacquie Lazzos
a year ago
Recommend they are honest .they don't over charge and fix your vehicle..Juan and his staff are honest. They let you see working in your car..l

  Jonthan Rivas
4 years ago
I thought they were a good auto shop, brought my car one time for a transmission problem and they took care of it, months later brought my car again cause it was making a chattering sound underneath. Left my car on a monday only to get a call from the owner on Wednesday asking if I took the car back, turns out they lost my car. I personally went to the shop to ask the owner what happened and he said the car went missing Tuesday, the day after I left it. He said they had moved to the car on a street where they began doing construction and must of towed it somewhere else, that I just need to look for. I got upset with the owner because I shouldn't have to look for the car if it was misplaced because of them but he didnt wanted to spare any manpower to look for a lost car when once again it was because of them it was lost. Thankfully my cousin found the car on his way to the shop 2 blocks from the shop. I went to see for myself and the car had a DOT notice on it confirming it was towed due to construction but on MONDAY, so not only did they not care about looking for a car they lost but also lied when it got lost and lost it on the day I gave it to them, the only thing good that came out of this was they told me the chattering was due to the catalyst converter and if I bought the part they would change it for me, I no longer trust this shop with my car and never returning, had they really looked for the car they could of found it as it was only 2 blocks from their shop and I would of never known they lost it.

  Antonina Antoine
9 months ago
GREAT PRICES .GOOD AND PROFESSIONAL WORKER'S AND TREATMENT TO THE PUBLIC ....Services: Carburetor cleaning, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Wheel alignment, Brakes, Auto brake replacementServices: Carburetor cleaning, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Wheel alignment, Brakes, Auto brake replacement

  Fernando Gomez
9 months ago
The best mechanics everywhere they go

  R Krazykolorz G
3 years ago
Great place to be. Responsible prices for great labor... My new mechanical home

  JAH Yute
4 years ago
The mechanic is very knowledgeable and the price is great. I'll always go back in the future.

  Tracey Fredericks
4 years ago
They are very unprofessional...my husband went there for mechanical repairs and no one approached him or asked if he needed help...this is the second time he went there in the space of five years and the attitude is still the same...I think if u don't speak Spanish they don't approach you

  Jonathan Ospina
3 years ago
Great mechanic shop with great vibes all around and the guys are honest & fair!

  Juan Sanclemente Castillo
6 years ago
Very good prices, excellent service and the mechanics know what they are doing

  Manny Rodriguez
5 years ago
I like to go there because then Do a good job I wish everybody to coming over Here Dios bendiga sienpre a este lugar

  Katherine Ozuna
4 years ago
In and out did my oil change and inspection great place will go back

  Crystal Clear Refinement As Water
6 years ago
Fixed my muffler in less than 90 min. Car runs great.

  Steven Lorenzano
5 years ago
Very professional but very busy...price are incomparable

  Wilfredo Cepeda
a year ago
Good attention, very good work, good prices, satisfied

  Tashika Middle name Nichelle Evans
6 years ago
Prices are usually reasonable, the mechanics do great work.

  jorge regalado
6 years ago
Good mechanics. Very responsible and they know what they doing.

  S PERRY
5 years ago
This use to be my go to place until I was over charged for a mistake the mechanic made prior on my vehicle, then was charged extra for an expectation

  Omar Nunez
6 years ago
Always happy with the price and the service

  marcelo garcia
5 years ago
Getting job done on time, it's the best marketing campaign.....!!!!

  Alejandro Ramirez
3 years ago
This place is wonderful,very good attencion

  Amauris Capellan
5 years ago
Busy busy ..ok prices good mechanics

  Jose Fuser
3 years ago
Excellent service very recommended.

  emmanuel enobakhare
3 years ago
Good brothers working in unity. Praise !!!.

  Richard Ventura
9 months ago
Excellent jobService: Auto body & trim repairService: Auto body & trim repair

  Viviane Lengani
a year ago
Good jobService: Auto engine diagnosticService: Auto engine diagnostic