DiFeo Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jill
4 months ago
I always have a great experience at DiFeo Kia. I purchased a 2016 Forte in 2018 with an extended warranty and never had any issues with the car as far as breaking down or getting stuck. Jen and Matt are great people and always greet me with a smile and Al the salesman always remembered my name and we shoot the breeze every time. Highly recommend dealership!

  Ciara Zdanowicz
a month ago
I had an AWESOME experience here the other day. My car needed recall servicing, an oil change, and it was running a little funny so I wanted them to check it out. The receptionist was so sweet and had such great energy and told me it would only take an hour which was exceptionally fast in my head for everything that needed to be done- I almost didn t believe it. A little more than halfway through the appointment she let me know that I needed a specific service and told me it would only take an extra 20 minutes and it did! I can t even count on my hands how many times I was told something was going to take an hour and I end up sitting around for wayyy longer. I really really appreciate when timeliness and customer service is prioritized and it was. Overall the energy of the whole service department was awesome and they were so helpful and accommodating through and through.

  CLEOPATRA
3 months ago
Only Excellent reviews from me! ! I have to tell nowadays its hard to find excellent service. Well I found another EXCELLENT!!! place, Kia in Lakewood NJ. I had to get the oil changed on my car. Matthew was very nice and kept us up to date on my car. Imagine I walked in with a smile and walked out with one. Matthew keep up the the great customer service, because it was recognized. How else do you think I base my reviews!!! Thank You Again

  Shareef Eltantawy
a week ago
traveled 100 miles, and after 85 miles, I was surprised that the engine light was on with a lot of vibration in the drive wheel and the motor, so I stopped on the highway and spoke to one of my friends, and he brought me a mechanic. I found that the motor plug was not closed and moved from its place, so he closed it, so the vibration stopped, and the motor light has remained lit until now.

  Stephanie Hanley
a week ago
DiFeo Kia is a great dealership. Everyone is so friendly and helpful. Matt in service is the best. He keeps you up to date with everything you need to know. Highly recommend this dealership.

  Amy Lopez
3 months ago
Although I live 5 minutes from a different Kia dealership, I travel 30 minutes to service my car at DiFeo in Lakewood solely because of Jen Hanlon at the service desk there. Jen is professional, thorough, knowledgeable, courteous and just overall a kind person. She is patient and listens attentively to any questions and answers them. She will make suggestions regarding what will be the best service for your vehicle based on her many years of experience, but without attempting to sell you service which is unnecessary. You can t go wrong with Jen. I personally ask for her specifically when I call with any questions because I know I will get the correct answer. Highly recommend this service center because of Jen.

  RICK QUINTER
a month ago
Jen and Mat always take care of me in such a Professional manner. This time was no different! Making me feel very important regardless of the service I'm scheduled for. This time a Oil Change. Their Smile and Enthusiasm go a long way in my book. Their both a real "Plus" to the Difeo Kia Service Department. Thank You!!!

  Tamara Christiani
2 months ago
Shawna and Matt were super helpful and welcoming at the service desk! It was such a pleasure getting my car worked on there! I will always take my car to that dealership for service. Such a joy to get my oil changed with their team!

  Joe Gratzel
3 months ago
Service desk staff was friendly as always. I didn t stay in the comfortable waiting area today, but have in the past.Matt explained the process and diagnostic charge and kept in touch.My car was finished in a timely manner, for less that I had feared, and was returned to me cleaner than I left itThe extended hours of the service department are very convenient.

  Deisha M.
2 months ago
As always a smooth and easy check in process. They update you with any concerns for your vehicle (throttle) and complete the repair in a timely manner (about an hour). Thanks Matt for the awesome customer service!

  Samantha Ketterer
4 months ago
I always enjoy the staff here in service. I first came to them with a tire issue, I couldn t get in at my normal place, and the staff at DiFeo took great care of me. I love the happy to see you greetings from a phone call or to checking in for service. As I sat and waited for my car I overheard the same greetings and politeness to every person they spoke too. This is the second time Jen went above and beyond to make my day! Thank you!

  Christopher Ayala
3 weeks ago
After a lot of online research, I decided on a vehicle from this dealership. They helped me get a better rate than what my bank offered for a car loan. This was after a complication with my bank/the loan. I was there wanting this vehicle a car, with loan. Instead of getting me to pay a higher rate than I originally had, they did the opposite. A dealer you can trust? Yes.My sales rep was Tyshawn, and I highly recommend reaching out to him, or anyone at DiFeo. I will be back. ChrisP.S. - Zurich shield actually works. Chocolate melted onto my seat, and it came right off!!! Remember to keep your Zurich paperwork!!!

  C
2 months ago
The service department area was clean. Matthew was very courteous. He is a great representative for the team. The work done to my car was completed in a timely manner. I definitely recommend this Kia service location.

  Kyle Dudak
a month ago
Great service as always. On time and very friendly staff. Jen facilitated the whole process of getting my vehicle serviced quick and easy.

  Kimberly Loffredo
2 months ago
Service was great! I showed up on the wrong day (my confusion) and my appointment was honored and service was done in a timely manner. Couldn t be more grateful! Thank you for the amazing service!

  Tiffany Mojica
a month ago
Jen was great and to whomever worked on my car and vacuumed it. I work at a farm so it's gets super dirty. I appreciate you very much and thank you for going above and beyond for me.

  Paige Taber
2 weeks ago
It s always an exceptional experience coming to Kia for service, especially when Matthew is extremely caring and thoughtful for his customers. He is always very knowledgeable of service needed and I always feel taken care of at kia Lakewood, due to Matthew s professionalism. I would never go to another dealer they are a wonderful team, and I never have any issues with any employee. As we all know that is very unusual in today s society. So glad to always have a good experience coming in for service for my car at Kia Lakewood.

  Ernest Polgardy
4 weeks ago
My Kia Niro was recalled for service. My check engine light was on. When I arrived, Matthew prepared the repair order and shortly thereafter he advised me that the check engine light went on because of a vapor problem because the gas cap was not correctly replaced by the gas station attendant!DiFeo Kia is noted for their exceptional service!

  Floyd S.
4 months ago
Shawna made my visit to the service center a great experience! She was very informative and was quite welcoming. Everything was explained and everything was done to make my visit as comfortable as possible. I am really glad I made the choice to buy my Kia from DiFeo.

  Anthony Ferruggiaro
3 months ago
Jen was extraordinary helpful with getting my vehicle serviced. While I was waiting she also handled a disgruntled customer with professionalism and grace. She is an asset to your customer service team!

  Tom Lackay
4 weeks ago
My initial maintenance on my 2024 Telluride went very smoothly. Appointment was kept by Matt and the promise that I would be in and out in less then 1 hour was also kept by Matt - very professional and friendly

  Evelyn Ross
a month ago
Matthew and the team at DiFeo Kia are incredible in providing a memorable customer experience! They took care of everything with professionalism and kindness.

  Alli C
2 months ago
Everyone I spoke with while my car was in for service was kind, polite and professional. Matthew in particular was exceptionally pleasant and extremely helpful.

  John Barnes
a month ago
I was greeted as soon as I walked in, the paperwork was all set. Throughout the visit, Matt kept me updated on what needed to be done and the expected costs.Service waiting area is clean and bright, with brand new chairs; coffee, water et al was there.Service was completed on time and on price! Great Service Department!Service: Vehicle safety inspection

  Valerie Gunthner
a month ago
We had a great experience with Matt at DiFeo Kia. He kept us inform of vehicles progress. Will definitely come back.

  Wayne Korzikowski
3 weeks ago
Matt, Jen and the DiFeo team provided excellent customer service. They took us before our scheduled appointment time, kept us updated on our oil change and we were out within the hour. Thank you.

  Yaritza Guzman
2 weeks ago
Matthew at the service reception center is always so pleasant & accommodating. The staff is very sweet and the mechanics get the job done !

  Christopher Schwab
a month ago
Matt is an absolute pleasure to deal, he is very knowledgeable and is always there to answer your questions and help you. He is an all around great guy

  J V
3 months ago
Service department was excellent. Appt made one hour beforehand thru Kia connect. Showed up at the scheduled time, and they went above and beyond. Service writer was superb to deal with.

  glen chatham
3 months ago
Very professional and friendly service. Accurate and timely service/repairs rendered. Oil change with filter, and radiator flush and antifreeze refill.Very reasonable price for service provided. Comfortable waiting area with complimentary condiments. Overall a pleasant experience. Thank you Matt!Service: Oil changeService: Oil change