Fette Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samantha Hostetler
2 months ago
I recently had the pleasure of working with the service representative, Sole, at Ford Quicklane, and I must say, it was a truly exceptional experience. The representative demonstrated a high level of professionalism, knowledge, and courtesy throughout the entire process. They went above and beyond to ensure my vehicle was well taken care of, explaining the services in detail and providing valuable recommendations. The efficiency and friendliness displayed made the entire service visit seamless and enjoyable. Kudos to the outstanding service at Ford Quicklane, and a big thank you to the exceptional Sole who made the experience top-notch!

  Denise Brittany Munro
a month ago
I recently had the pleasure of experiencing top-notch service yet again from Vidit Desai, Steven Roman and Sole Martinez at Fete Ford. I am always greeted with warmth and professionalism at each visit and it is one of the many reasons I have been a loyal Ford customer for so many years. They make each visit as stress free and convenient as possible.Vidit took the time to thoroughly explain the services needed for my vehicle and his attention to detail ensured that no issue went unnoticed. He kept me informed with each step and got me back into my vehicle as fast as possible.Steven's technical expertise and efficiency were nothing short of impressive. He worked diligently to address the issues with my vehicle and his commitment to quality workmanship and customer satisfaction at Ford was evident in the exceptional results delivered.Sole's friendly demeanor and impeccable customer service skills made the entire process seamless and enjoyable. Her professionalism and genuine care for the customer experience shows in every interaction.Vidit Desai, Steven Roman and Sole Martinez form a great team at Fete Ford. Their dedication, expertise, and passion for their craft are truly commendable, and I would highly recommend their services to anyone in need of top-quality car care!

  Wilfred Ballester
2 months ago
Sole was great ! She always takes care of me and I take my explorer to FETTE all the time go check them out !! Good people good staff !! And sole rocks !

  Zita Jorge
5 months ago
Terrible customer service. Terrible work. You re supposed to be able to trust the work from a dealership. That s why I always spent the money to go to them. But this one is terrible. I ll never go to Fette Ford again. I d rather drive to the Maplecrest FordServices: Transmission, Tires, Brakes, Oil changeServices: Transmission, Tires, Brakes, Oil change

  Carlo Giammanco
6 months ago
My recent experience was unpleasant. Theft of services is a good way to summarize it. I contacted Christopher the general manager and Steve Roman the service manager, but I am still waiting to hear back from management. I paid for services and they were not performed.Services: Tire rotations, Vehicle safety inspection, Oil changeServices: Tire rotations, Vehicle safety inspection, Oil change

  Huriel Rodriguez
3 months ago
Really thankful for the service advisor Michael Miranda He deserves the 5 stars and so does the the guy that worked on my car never got his name wish I did

  RICHARD DEMAYO
4 weeks ago
The Fette experience is by far the best I've experienced in car service and sales friendly accommodating and ultimately a great company overall.

  SOLE MARTINEZ
3 months ago
Sole is the best and so is the entire staff . Including management . Everyone is so helpful and I love servicing my car at fette ford ! What an excellent team and service dept ! Nothing but amazing .

  Shauna Van De Ree
3 months ago
the service was great and pretty quick considering i didnt have an appointment. My advisor Mike got me in and out quickly.

  Kirt Collis
3 months ago
Service my Kia Sorento lx 2009 and my ford explorer 2016 and now my ford escape se 2020 was brought here excellent Service

  Gary Esposito
8 months ago
Fette Ford services are very good. The only issue in Clifton is the time you must wait because of other customers. Opens at 7 on Sat. Iwas there for 7:09 for oil and coolent change and it took 2 hours. Not too bad considering.

  angela covington
2 months ago
Dashawn rep in parts is wonderful he make sure he gets your parts on time for your car

  D. K.
a year ago
When I first got my ford I was very happy, then everything went downhill when it was time to service it. They always gave me issues, from rude staff, to arrogant workers and management. They scheduled an appointment for me and when I showed up they lied to me in order to cover up the fact that they're weren't ready, they wasted my whole work day just to get lied to. People don't have time to deal with these things, not professional at all do not recommend to anyone who values their time, just embarrassing. It's not the first time they did this. They always lied to me, one time I sent my truck for a reserved tire, he broke a piece of my truck and slid the evidence in my truck bed, then I had to go back and get it fixed, they made me wait for 2 months for a piece that they didn't not even order! Sincerely Agim Kuki

  Efrosine Sullivan
3 months ago
Ms. Sole was extremely helpful, lind, proffessional and simply beautiful inside and out.

  Melissa Morin-Stewart
a year ago
Specifically terrible service by Sole Martinez. Got diagnostics for a check Ford Escape check engine light ($170), and my warrantee for the repair was only good where I purchased the car. Sole gave my tech the wrong part number, then tried to refuse to help me when we tried to get the correct part. She said, "I don't owe you anything. You're not my customer". See above where I paid for the service. I wrote an email to Chris, the GM of this location, and sent it again 1 week later. That was over 3 weeks ago and still no response. I don't enjoy writing bad reviews, but unfortunately I'm left with no other choice. Unless you purchased your car here, avoid them for service.Service: Auto engine diagnostic

  Jan Kutarnia
a year ago
Send my car in on a Friday for a 3 recalls.2 Hours alter get a call recall 1 they can do - recall 2 they got no parts will need to wait a few weeks- recall 3 is intensive car can be ready by Monday. Kept calling all day Monday & Tuesday with NOONE answering until finally I get a hold of one of the dispatchers to learn that my car was SITTING in their maintenance yard for 5 days with NO WORK GETTING done because the "technicians" are too busy! What kind of cheap shenanigan's are these??? Leave people without a car, no courtesy car and go fend for yourself! Highly disappointed with the level of service and unprofessionalism shown by this dealer AGAIN. Highly recommend seek service in other locations!

  Alex Vochis
a year ago
The first time I brought my car to the service department they charged me $200 for an oil change erroneously. That was the only time I ever had an experience there and since then they have allowed someone to use my account to pay for service on a car that I do not own. They have done nothing to rectify the fact that someone used my account to pay for some thing unauthorized.

  christopher menasche
11 months ago
Cyril was a very professional, fast, and communicative. I had a great experience and I will be going back to Fette and hopefully Cyril for service going forward.Service: Vehicle InspectionService: Vehicle Inspection

  Daniel Dillon
a year ago
Horrible service, two separate times we had to drive there just to simply speak to someone regarding service that was promised to us for our brand new vehicle. Sales department is great, but service should be ashamed. Woman who answers the phone is extremely rude and not helpful even the slightest. And the manager doesn t appreciate their customers. I do not recommend to others.

  Jeff Colavitti
a year ago
my emergency brake light kept coming on after an accident. fette ford the service manager Steve had my truck 7 times for a total of 28 days and he could not fix the problem ALL HE DID WAS COMPLAIN WHO WAS GONNA PAY HIM and he REFUSED TO DO ANY REAL DIGIGNOSTC WORK.. CIRCLE BRAKE ON RY 46 FIXED MY PROBLEM AFTER HAVING MY TRUCK FOR 8 HOURS FINDING THE PROBLEM ON A FORD BULLET..STEVE AT FETTE FORD IS USLESS and HAS INCOMPETENT STAFF WORKING THERE WHO HAVE NO CLUE WHAT THEY ARE DOING SO SAD.Services: General repairs & maintenance, Air conditioning

  Ricardo Alas
9 months ago
Horrible customer service and tagged an additional $3000 to the ticket price. Don't waste your time.

  Mayra Gomez
a year ago
The service was excellent,promp and on time. My warranty was honor. I will return for all my service needs.

  Melissa Tereso
6 months ago
Service was terrible. Sol� had horrible customer service and was very unprofessional.

  Sasha Gonzalez
2 years ago
Went in for a recall and was told not to leave the car their because they didn t know how long it would take to be look at. My car wouldn t be checked although the transmission was giving out due to a recall.

  James Aragon
a year ago
Worst place to buy a vehicle from. Service will be a nightmare. Arrogant people from receptionist to management.Service: Auto maintenanceService: Auto maintenance

  Sultan Car Service
2 years ago
Great Dealership and outstanding Service dept. If you own a Ford this should be your service headquarters.

  Flamur Emini
a year ago
If you want to be on hold, get transferred 15500 times and still not get to speak to anyone waste your time by calling this place.

  paul stoker
2 years ago
Very rude, not welcoming and I was lied too.. Nevertheless, I need a for service center still...Thanks

  Robert Kowalik
a year ago
Great service on point.the guy name of V.solid thx great job.

  Janeth Reimer
2 years ago
Very professional the staff polite. Great service. Very recommended.