McCarran Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Cantrell
a month ago
Working with McCarran Autobody was incredibly frustrating. My accident was in January 2023. The soonest appointment availability was September 2023. I dropped my car off in October for a week to begin insurance negotiation. McCarran Autobody lost contact with the insurance company because they were emailing the adjuster directly instead of the proper email portal. The adjuster was on leave and I had to get involved to reconnect the McCarran Autobody to the insurance company. I then dropped my car off for repair in January 2024. The repair took 3 weeks and the paint quality was acceptable, but by no means good (small drips near the panel edges).Prior to pick-up Cheryl accused me of not delivering the check from the insurance company. You see, she has an infallible system of stapling all checks into the customer s folder and if I want my car back, I will need to make a direct payment. After 2 days of blaming me, boldly insisting I made a mistake, and boasting about telling her boss I was wrong, Cheryl realized she had already deposited the check... I too was baffled by her system failure.Wait time: Not much you can do about it.Quality of work: 2 stars for the paint drips, though not worth bringing back.Customer service: 0 stars for being some of the worst customer service I have ever received.Tesla opened a new body shop in Reno and I will absolutely be going there in the future.

  Cheryl Luther
6 months ago
Cheryl at the front desk is great! The only other that I met was the giant poodle dog in the lobby. He was awesome. I'd give 5 stars but I felt it took about a week longer than it should have.

  Glyniel Costello Brown
11 months ago
I want to support a local business, but this establishment is in much need of updating their business practices. They have paper files which Cheryl often had difficulty finding when I had to call for updates, perhaps upgrade to electronic. This is the only body shop in Reno that can work on Tesla vehicles, unfortunately. After my experience, I would suggest going to Sacramento for the next nearest body shop. The clerical staff, repeatedly spelled my name wrong on paper documents, never called for updates, did not call to inform me my car was done, did not communicate with the insurance company. I scheduled 1 year in advance and it took 3 months to complete my repair. Instead of waiting to receive a final check for a small remaining amount from the insurance company, which the insurance assured them would be paid, they charged me. After speaking with the insurance company, I was informed this is not a normal business practice and they had already confirmed with them that the small remaining amount would be paid, but they still changed me. Seeing how long it takes them to do paperwork, I don't plan on getting my money back. The whole time my vehicle was in the shop, I felt like I had a second job contacting the insurance company to do Cheryl's job (shop clerk), who repeatedly failed to communicate with the insurance company and also did not process paperwork appropriately. I have many friends who warned me not to go here and I wished I had listened.Service: Body & Trim

  John Spano
4 months ago
Jerry and Cheryl are very helpful and helped us with 2 of our Tesla s that were involved in accidents. I would definitely recommend.

  Jake Orlikowski
a year ago
Long story short. Tesla needs other body shops in Reno. When they get more go there.Scheduled my apt in March to get fixed in September 2022 to fix my trunk. Estimated 2 weeks. Ended up being 4. They said the parts didn't arrive. Seems like bad planning/ procurement. Finally got my car back. Trunk now has a rattle. Then got in Jan 2023 saying they have more parts to install. I asked will it fix the rattle they said yes. Got the car back trunk still rattles.Service: Body & Trim

  Jessica Glasner
2 years ago
TL;DRPoorly managed, questionable billing re: work performed, unrealistic timelines that are never met yet promised, disorganized, damaged my car.What happened:I offered to pay for everything, cash, to avoid delays. The estimated repair time from the insurance adjuster was 11 days, they had my car for over 10 weeks. (2-May 2021 - 15-Jul 2021). I routinely checked in for updates; I was informed they were backlogged with work, that they could have it done around 6/18. I agreed. On 6/10, they told me it'd be done 7/31. They also said they would order parts on 5/23, they did not until after the conversation on 6/10. I said 7/31 will not work.After unpleasant/awkward and consistent follow-ups, they had it done 7/15, with no insurance supplements approved. I had to pay $4200 out of pocket to get my car. They also billed me for a new splash guard, but hadn't ordered it, so I had to go back 6 weeks later (after I finally got the car back) to have them swap out the used one they had installed.This staff likely means well, but they have little to no system to go through workload/backlog, they need more staff. I saw Tesla wheels in a glass door garage in the front of the shop - there is obviously disorganized (and expensive) inventory on display for passers-by.Also, during repair, they damaged my car - a deep, but small gash on the passenger side. I was so over dealing with this place, I didn't bother bringing it up, I'll have someone else fix it and foot the bill.Services: Body & Trim, Welding

  Shannon Mateo
5 years ago
I had the best experience with everyone at McCcarran. The owner Jerry personally did the estimate on my car, invited me into his office while he priced it out, and offered me drinks and snacks. His wife Julie handled my billing, and the girl up front Cheryl was amazing at making sure everything was squared away with my rental car and insurance. My car was ready in the time promised, and returned to me looking brand new. For a small family owned company you can tell they take pride in their work. Jerry made sure to polish and shine my entire car before giving it back, made sure I knew how much gas was in the tank before I left, and left every thing inside exactly as I left it. They kept in touch with me during the repairs to give me updates and make sure I wasn't just left wondering on the progress. I highly recommend McCarran auto body for all of your auto body repair needs.

  Harpreet Saini
4 years ago
My car was completed a week later after the date it was supposed to be done. That too the bumper still have a small dent and was told that it will take half day to replace it with a new bumper. The bumper replacement appointment was made for 9/3 (initially made for 4th, but they changed it to 3rd on my request 2 weeks ahead). Today I called them in the morning but when I reached the shop for bumper replacement, I was told that the bumper is not available. Why no one told me when I called them in the morning that bumper is not available or they should have contacted me ahead to notify. When I asked why no one informed me that the bumper is not available when I called in the morning, I got lame excuse from receptionist that I work in office and don t know anything about the shop (regarding availability). Then they started blaming the car dealership/company that they did not gave them bumper after confirmation that it is available in stock (email confirmation on 21st). But again nobody from body shop notified me that the bumper is not available for today s appointment. My friend took an hour off from his work to pick me up today from the body shop. Really disappointed with them and I cancelled my Bumper replacement with them. Unfortunately currently they are the only authorized Tesla body shop in the area.

  Liam Boske
4 years ago
In my own experience with auto body shops here and elsewhere, this is by far the best that I've had in Reno! Excellent quality, great customer service, and friendly staff! They even discounted the price for me as a disabled vet on a fixed income! I highly recommend Mcarren Auto Body for anyone seeking Superior and and prompt auto body work at a great price!

  Stitch Intime
10 months ago
The one and only Tesla certified body shop in all of Reno, Nevada. A second Tesla certified body shop would take half their business.

  Shannon Dobbs
9 years ago
Ripoff Alert! McCarran Auto Body is contracted with insurance companies to assess and repair damages, and at least in my case they do it in a very underhanded way. When I dropped off my vehicle I was told to sign a blank document by Julie Wientjes, for an appraisal of damages. The body shop then started working on repairs to my vehicle before notifying me, which they did by sending me a text message with pictures of my truck in pieces. I was going to take it to another body shop for the work, but couldn't because by the time I found out they had stripped the truck down and ordered parts already. They kept working on the truck after they received approval from the insurance company, even when I told them to stop!Jerry Wientjes told me on the phone they couldn't match the paint on the truck, and that he purposefully didn't add part of the damages on the inspection report because he said the insurance company wouldn't approve the repairs (that he was estimating), but refused to put anything in writing, even telling me to leave the premises when I showed up asking for documentation.When I went to pick up the truck I found out he had added work on top of what was approved by insurance, and held my truck hostage to the additional charges. He forged authorization documentation, showed underhanded dealings by avoiding authorization for work from the vehicle owner, and him and his wife both became aggressive when confronted with an unhappy vehicle owner. Since McCarran Auto Body lacks either the skills or the tools to properly fix the vehicle to pre-loss condition, they are forcing me to research ways to redo the repairs and will likely cost thousands in additional work to fix theirs.If you have insurance tell you to go here, insist on taking it to a different shop. These folks will rip you off!

  Jose Vasquez
3 years ago
They missed their repair deadlines by months. The owner can't do any paper work so if the lady/wife isnt there, you're out of luck. I m giving 4 stars because they did a good job repairing the car, they did help me save some money, and when the car was ready

  Chelle Peltier
9 years ago
Avoid at all costs-check other review sites for more of same comments! Unlawful trade practices; owner Jerry and wife Julie untruthful and argumentative. Yes, we have the paperwork to prove this. (Cheryl at counter is polite and professional.) We brought the business truck in for APPRAISAL as required by the insurance company of the at-fault driver in a wreck. We indicated we want only an appraisal and intend to take the vehicle to Sullivan Body & Paint for repair. Soon, text messages indicated McCarran Auto Body had begun work on the truck. UNAUTHORIZED!Owner Jerry indicated via phone he had insurance company approval and the vehicle would be ready by August 15th. We told them we needed the paperwork, which they refused to provide. Repeated requests for written detail of appraisal and estimate went unanswered despite fax, email and postal mailing options. Emailed requests produced more of the same. Jerry responded to phone inquiries by saying that he can't match the paint from the undamaged side and the insurance company won't approve a fix. When our company owner personally arrived to pick up the promised yet undelivered paperwork, they became hostile. We had to call police for intervention.NV Law clearly states autobody shops cannot perform work without written authorization, yet Sparks PD insisted this is a civil matter and that we need to go to BBB for enforcement (???). Weeks following the wreck, we are still paying hundreds of extra dollars for truck rental. McCarran AutoBody is unlawfully holding the truck--refuses to release despite receiving checks/full payment for work performed directly from the insurance company (which I have Jerry on video verifying). They now insist our company owner needs to sign written authorization for work completed before release of vehicle.

  Tracy Elliott
7 years ago
I was hit 2 times in a 29 day time span by Dairyland clients, both times were DL insured Any way McCarran Auto Body did a fabulous job. My car is only 9 months old btw .. Jerry and his Fantastic crew had my Accent exactly how I purchased her October '15 . I don't know why so little stars. It IS a 5 Star Auto Body shop. Highly Recommend ..

  David Hass
a year ago
Excellent Collision repair shop. They are trained and certified to Tesla vehicle repair.

  JOSHUA COFFEY
11 months ago
This place is a joke. They are a Tesla preferred dealer and take advantage of the customer because of it. Drive over the hill you would be much better off.

  Jack
3 years ago
Amazing customer service! It's never fun dealing with the restoration of a vehicle and the accompanying timelines. However, Jerry gets the job done professionally.

  Colleen Chupp
4 years ago
I've taken my Keep there for body repairs. They're friendly and not over the top on they're prices. This time the guy who does the estimates hot my skirt back on place. No charge

  Mark Capalongan
a year ago
It takes 9 months to get a minor repair scheduled. Meantime calls are not returned. This place might be great at repairs, but I m still waiting to find out.

  Chip Gerken
a year ago
I had an excellent experience. Was accommodating and did good repair on my Tesla.

  David Thompson
3 years ago
Solid shop for Tesla work- quality work and excellent communication. Sorta like finding a good dentist...wish you didn't need one, but glad you found one.

  Greg Sawyer
4 years ago
The staff at McCarran auto was very friendly. They repaired my car on time and within the quoted amount. The car looks amazing too.

  STRINGO JEFF
2 years ago
If you have a Tesla that needs repair this is the best place. 100% Tesla certified and dedicated to Tesla.

  Jared M.
a year ago
Very nice employees. Great customer service. Took longer than expected but the results were fantastic.Services: Steering & suspension repair, Painting, Electrical, Body & Trim, Welding, Brakes, BatteryServices: Steering & suspension repair, Painting, Electrical, Body & Trim, Welding, Brakes, Battery

  James Weaver
9 years ago
there doing the door on my car... I think told me they would call still haven't heard from them and I need my car and the told me I could come get it on Sat (there day off) and now not picking up

  Jose Rubalcava
5 years ago
I got a total of 3 quotes for the damage on my van and they quoted me 3,000 more than the other two places.

  Candace Minoletti
5 years ago
What wonderful work the owner does. Hedefiently does quality work. Friendly staff.

  Ann Kent
6 years ago
I have nothing more to add to what I told the nice lady on the phone

  E Mendoza
7 years ago
Very nice and professional receptionist

  Jaime Maldonado
3 years ago
Excellent