Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Zahn
2 weeks ago
Incredible service. Our generator went out in our 5th wheel and the team was able to help us with no appointment to help us get on the road. They went above and beyond to help us out and were some of the best people you could work with. 10/10 would recommend. Special thanks to Darcy!

  Nicole Wiggins
a year ago
Absolute garbage service. They are charging $4000 to tell us that our generator doesn't work and when they pulled it out, they didn't seal the fuel line so it caused a gas leak that destroyed the flooring and they did nothing to fix it. Everytime my husband has tried to solve this issue with them he is told he will hear from the manager which he never actually does, we get blown off. They were supposed to work with our warranty to get the generator replaced and this was over a year ago. So now we are out $4000, a generator, and flooring. I feel absolutely bullied by this company and do NOT recommend them for any services!

  tom tizzano
a year ago
I had a generator installed at my home it wouldn't start. I called Cummins in Sparks. Their service technician Ron came out and diagnosed the problem as a faulty regulator. He ordered a replacement. The technician who came out Kevin installed the new regulator and did a thorough inspection of the generator. Both the technicians who came to repair the generator were very professional and did a great job fixing the problem.

  Charles Shaffer
a year ago
Full Time RV er, used this shop several times while visiting family in Reno. Last year is was about $600 for basic service (LOF) on Motorhome, and included inspection. Today was quoted $1400 for same service, and no reasonable explaination. Told them to skip the inspection, and just LOF still charged me over $800. Called for quotes at two other Cummins certified shops in Az, highest was $670 and included full inspection. Still plan to visit family in Reno, but will skip the stress of having any service done by Sparks Cummins.

  Dan Hagerty
5 years ago
I made an appointment to have my generator serviced. I made it a month ahead of time they would service it while I wait. It took 2 hours before they even went to work on it. A total of 4 hours spent waiting when I had made a specific appointment to not have that happen. Never again unless there are no alternatives.

  Mary Dugan
6 years ago
Best experience ever! Their employee Whittney was awesome, she did everything in her power to get us in quickly, serviced, and on our way; and trust me we had some issues between the Extended Warranty company and Bretz RV to get the issue paid for.

  paul sampson
4 years ago
I have a 2016 leprechaun RV with a Onan 4000 Watt generator that was not starting. I called at 7:30 a.m. on a Thursday, they were able to get me in that morning! They put a technician on it right away and diagnosed that the carburetor was bad. They had the parts in stock and were able to fix it up and I was out of there by noon. They have a nice lounge area with coffee, Wi-Fi and TV while you wait.Service department is competent and friendly. Jeff and Brent are top notch in what they do. Thanks guysPricing is what you'd expect at a dealership but fair.

  J Mulder
2 years ago
Couldn't ask for better service truck went down in sparks and needed new DPFs installed. Called them up and they got me right in and fixed up including regen in 4 hours.

  Tom Carter
6 years ago
Whitney did everything she could do to help us out in a timely fashion. They got us in quickly, fixed the he problem and got us back on the road. Great service

  Wholesomehax
9 years ago
Talked to them one week prior to make an appointment. sent our driver over there day of appointment and they had completely forgotten about us and said they couldn't look at it for another 5 days. Unacceptable!

  Nate Musliner
4 years ago
We where there for most the month of August. Everyone that we came in contact with where very professional and very helpful.Cummins In Sparks, Rocky Mountain Cummins we could not have been happier !I would recommend Rocky Mountain Cummins in Sparks, NV.

  Brandon Gunter
5 years ago
I've been in to buy parts twice and have never had a negative experience, infact today they really came through when I was in a pinch. Top notch company.

  Mark Bartholomew
a year ago
Doug and the team always helps me out. Great and knowledgeable people over there. Can't say enough good things about them.

  Steven Page
5 years ago
We had a small coolant leak from our generator on our motor home. The generator is a Cummind Onan generator so we in to get parts. The parts person was friendly and they had the parts we needed in stock. Not much more to say.

  Toby Effin Tenacious
7 years ago
Very helpful staff. Very busy however. Hang tight with these guys. They're humans. Caring, helpful ones..that do quality work.. They exist!!

  Kenny Williams
3 years ago
Horrible! Spent 6k on a generator repair, and they never fixed the problem. Went in 4 different times on the same issue. I will never go there again!

  Robin Macpherson
a year ago
Is very efficient very helpful. Took the time to explain everything to me wonderful experience would recommend them highly

  Stephen Butts
5 years ago
Bring your Motorhome here if you have Cummins power plant or generator. Great service. Ask for Whitney!

  PO1
7 years ago
They have all the parts you need but their prices are higher than most especially with a Napa right next door

  AP transport
6 years ago
Do not take your truck here went in for def service they keep my truck for 1 day in a half when driver picked up truck drove down the road was leaking oil this place is the worst they try to get you to repair things that don't need repairs how do you go in for def and come out leaking oil that is crazy they need to be shut down with the garbage work they do

  Jbl Works
7 years ago
Very accommodating and able to repair and service all Cummins engines and Onan generators.

  Rob Carey
3 years ago
One of the best service departments I ve ever dealt with

  James Koskinen
3 years ago
They have one of the best parts guys in the business.

  Phil Buzz
3 years ago
Very helpfull and attentive. Pleasent to interact with and seem to care.

  Sharon Ann Davis
5 years ago
Nice people waiting room not bad. Coffee and water when waiting on service.

  Barbara Kennel
2 years ago
Doug Turpen provided EXCELLENT SERVICE!

  Chuck Hefti
3 years ago
Friendly, knowledgeable and accommodating. Would recommend

  T O'Connor
6 years ago
Great service had everything I needed

  cornel c
7 years ago
3 days wait just to get a complete diagnostic? Ridiculos!

  Joel Harper
6 years ago
Poor communication with customers updates wouldn't recommend this shop