NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lamae POLITE
a year ago
Went here for a simple car battery. The cashiers we sooo kind. He came to my car and tested my battery several times in the cold with a smile on his face almost at closing. I don't remember him and his coworkers name but these two fellas deserve recognition for being so kind. Thank you!

  Rennock
a year ago
Recently replaced a coil in my car with one from here that was bad, 200 dollars later and a coil from orileys in the same cylinder and problem solved. Stock amounts are never correct. Most the time I come for a part I get sent to another location after 10 minutes of searching

  benny brown
4 years ago
Gave you guys a bad review (1 star) but maybe it was just an off day at that store. the fact that you responded in a professional manner shows me you do really care about your customers service. So I'm changing my review until I give it another chance at your store, only seems fair.

  Jonathan
4 years ago
A decent trip to the parts store...It's never fun to go get replacement parts, but it can be even crappier if you have unintelligent or rude people helping you. But that wasn't the case this trip. The gentleman was pleasant and listened to what I asked for (didn't ask me 3 or 4 times what kind of vehicle it was, or what part I needed) and was diligent in trying to find the part. Unfortunately the store inventory was off (this has happened a couple times over the last couple years at this location 90th and Blondo) so I will have to make a special trip in the morning. But other than that, I will probably be returning to this location, even though there is a competitor about 2 blocks from me.

  Lyd Hellerich
7 years ago
So I know that it's common practice to great the customer when they walk in, but not in a rude manner. I came here with my 13 yo niece and 4yo daughter, and they were quite snippy. Not going back.

  R P
5 years ago
Helpful and friendly staff. I went in for wiper blades and they immediately help me pick out the right ones. And without me asking, proceeded out to my big work truck and installed them quickly. Now that's customer service!

  Brian Xmas
6 months ago
All fantastic quality and service is number one

  Asher Lewis
a year ago
They helped me get the right size spark plugs. Very friendly and helpful!

  Catherine Dugard
a year ago
Also I absolutely love the fact that they are open until midnight. No other auto parts store is open even close to that time.

  Ernesto Marquez
2 years ago
A little more expensive, but you get what you pay for. Fast easy refunds when you pick up the wrong part. Online ordering is a huge help as well.

  Alex Kirts
5 years ago
Lost one order and couldn t find another one I prepaid for. Said they were gonna call, weeks later no call. I show up had to hunt to find my order. No luck. Save yourself the trouble and order from rockauto or do autozone or oreillys.

  Angie Stapleton
6 years ago
I have never ever been to Napa before. I have always drove passed it, but never ever went in until I needed something for my truck and needed help to figure out what I had needed for my truck as well. The cashier's and staff were able to help me. Being that I have a foreign vehicle and it being my first as well. They helped me to find what I had needed. I will continue to go to Napa to get what I need and want for my baby (my truck). Thanks Napa for all of your help.

  Maryann Wolfe
3 years ago
Excellent customer service! It 2as great to have someone very knowledgeable and the part waiting for me once I got there

  Matheu Frank
6 months ago
Great staff willing to help

  Nick James
5 years ago
Quality parts, nothing has changed there. That being said they are high priced on alot of stuff. Their selection isn't the best in some areas what they do carry is quality , but there is alot they could carry and don't that you can find at advanced or ORiley's. Sometimes hard to find a qualified person that can visualize what you need from real automotive experience. I personally go to advance auto most of the time or o'rileys then auto zone then napa honestly.

  Stephen Ray
5 years ago
Thought I had a bad battery last week and went to Napa on 90th to have it checked. (It's a NAPA)battery . Was told it was good . Bought a new battery charger from them cause I thought my old one was bad. Was told if it wouldn't charge it to come back and they would remove old battery and put in a new one if I purchased from them again. New battery charger did not charge battery so I decided to come back today and get a new battery. Came in and spoke with Paul Smith who I found out later was the manager and he said they wouldn't install the battery. There was no one in the store and 5 people standing around. So obviously upset that I wasted my time I told him would go to Advanced Auto Parts up the street who will take out the old one and put a new one in. And then as I was driving around the back I looked over and here is Paul Smith the manager outside with at least 4 employees putting a Gass grill together.Are you kidding me? Can't put a battery in for a customer who you told their NAPA battery was good and then sold them a NAPA battery charger wich did not charge the NAPA battery I had purchased from you but then when I come in to get another battery from NAPA you can't be bothered to put it in because everybody has to go out back and put their new grill together. If I owned NAPA this manager would be looking for a new job. Much grandpa my dad and now me have been loyal NAPA customers for a long time but not anymore. Have also called all my motorcycle and hot rod friends and told them what happened. Mr Smith you just lost a lot of customers and as a bartender in Benson I will be sure to let all my customers know to stay clear of your business. Enjoy your hamburgers on your new grill and while you are eating maybe brush up on NAPA's customer service manual. Stephen Schulz.

  Kyle Fuller
3 years ago
Never had a problem with their parts, and getting help was as soon as I walked in the door. Simply amazing in client service delivery!

  M H (Barber)
9 years ago
I stopped in on a Wednesdays to get passenger cv axle for my truck. They said I could pick it up Friday. I showed up at 1:00 and they had the driver side. The old man behind the counter said they had one in Bellevue and then walked off to order lunch. I left and checked around the closest place that had one was 50th and Center so I went back into Napa. A young flaky guy behind the county asked how he could help I told him what happened and asked if they could get the part for Saturday. His responce was leave your number if I get around to it I will call you. but he wouldn't know till after 2:00. Most the daylight would be gone by then. So I ended up driving to 50th and Center. I didn't get back to the truck till 4:30 Friday night. Thank you for the help Napa.

  David Edwards Sr
2 years ago
There was maybe 5 people in the store but I had to wait in line for 10 minutes and then when I finally got to the register it took another 15 minutes for them to find what I needed.

  Michael Kreuzberg
5 years ago
Sorry, but the lady who helped me must be new. Not very knowledgeable, and it took her forever to ring me up. Hopefully she gets better. But I wouldn't count on her knowledge of automobiles

  Alan Patronus
a year ago
I like NAPA's parts!I rarely have to do the job twice if I use parts from NAPA,

  geno Pierce
5 years ago
Great experienced staff and lots of hard to find stuff like tools parts exc i wish there were more location's like this one

  Ali Ozturk
2 years ago
Same as before. Only one person behind the counter, trying to keep up with the customers and the rest of the crew staying in the back, not even picking up the phone calls. Hope the management would do something about it before they lose more customers.

  Jodi Jocheim
a year ago
Super helpful, polite! Won't go anywhere else!

  nicci Bennett
a year ago
Lady was more than helpful knew wat she was talking about very helpful

  Ty Wagner
5 years ago
The crew I worked with today was very pleasant and they were so helpful

  Shavona Boyd
6 years ago
Never had a problem with their parts, and getting help was as soon as I walked in the door

  Colby Crossley
a year ago
They rarely ever have fluids or parts in stock for German vehicles

  tbertino402
2 years ago
Friendly staff, they always seem to have tge parts I need.

  Leave it to Comics
5 years ago
Usually have the part in stock prices kinda high but good service