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alex conway
11 months ago
*They did not tighten the lug nuts and a wheel almost fell!*I had tires put on my truck before vacation by a Lincoln tohass store. While pulling my 5th wheel on the interstate (and family with me) I felt a weird "shake" and pulled over immediately. I found the driver's rear wheel about to fall off! 5 of the 8 wheel studs were broken and gone! Upon inspection I found other lug nuts on the other 3 wheels so loose I could twist them off with my hand! When I contacted the store for help, they basically said I was on my own and wouldn't take any kind of responsibility. My family could have been seriously injured or died. AFTER I left my initial review, tohaas responded to it saying to contact district manager Paul Faughn and they would reimburse me for all expenses related to the incident. It must have been just an empty promise to look good because it has been almost a week since I emailed him and I haven't received a response. When all was said and done, it cost me over $2300 to get my truck back on the road.