AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wyatt Teske
7 months ago
Went to autozone two weeks ago. Usually, I go here for the obsolete parts I need, with little issues, but this has bugged me ever since.Anyway, looking for SOS pads and some Mother's Aluminum and Mag polish, the tall guy with jagged teeth and glasses approaches me, and I tell him what I need. He replied with, "What? Why would we even have SOS pads, and why do you even need them? Go to albertsons for that."I told him I had some Alcoas that needed tender loving care. "That's stupid. Why would you polish them? That isn't going to work. Just rattle can them like I did on my red and silver Silverado." Then went on and on for 5 minutes about powder coating his wheels. Had no other alternative solutions for me, extremely unhelpful, and has tried sending me home with the wrong parts numerous times and interjecting his own opinion on what I NEED to do with my vehicles.Well. Here's the deal. You can suck start a fart man, I know more than you, this is my trade, I do it for a living. I don't know what you have in stock all the time, which is why I ask the questions. SOS pads are exceptional at cleaning aluminum. Hence why I wanted them. Aluminum will polish into something gorgeous no matter how the montana weather treats them, or some idiot with a rattle can, for that matter. Don't condescend other people, tell them what they need, and realize you don't know everything. Get bent autozone guy. Here's a picture of your failure.

  Alan Christensen
a month ago
Shane waited on me today. He was very pleasant and helpful. This is the sort of treatment I always get when I shop here. Thank you!

  Sherri Yoder
5 months ago
Helpful staff, and open on Sundays.I was traveling through town and realized that my front light went out. I would need it for night time travel.Nik was super helpful. He looked up the part, checked to make sure it was the correct one, and even installed it for me.

  Nick Evans
2 months ago
It's an autozone be aware of batt installs they broke sensors in my jeep without saying anything. Please keep that in mind before letting them "Repair" your vehicle.

  david bullock
a month ago
The store manager Nick was very rude and disrespectful this is the second time this has happened to me at this store will never go there again

  Mason Gertz
11 months ago
The parts manager, greeted me with a, Hey boss, how can help you?! Immediately I knew he was my guy! All I needed was wiper blades and he knew exactly what I needed, he loved his job and was good at it! Great attitude and made my experience wonderful!

  Gregory Gregory
6 months ago
It's nice to have a parts store in that area. Having said that it's not the easiest in off of the street and harder getting out. When that location was added Billings was a MUCH smaller city. Traffic was less. Most people drove smaller vehicles. Well times have changed around the location. Billings is not the Magic City anymore it's the Cartel meth and phentol crime ridden killing City. Times have really changed.The store is nice contemporary full of parts that you don't have to wait to get here from the internet and have stolen off of your porch. The people are friendly, knowledge and best of all they hand you your new part in YOUR hot little hand. Now you can get to work and fix that vehicle, instead of posting your Ring pics on Facebook trying to find the thief that has already fenced your new parts. Go to Auto zone, pick up your parts ( they have a great loyalty program as well ) and fix your auto SAME day. No lines, no waiting, parts are there, loyalty program, friendly knowledge, better than average prices. Peal out of the parking lot and go get some Chick fillet.

  Beth Jones
7 months ago
Autozone is close to my home therefore I chose to go there for my auto needs, that is until today when I stoped in. There were three customers in the store and I saw at least four employees working. The employee (register 2, cashier 08) that helped me was extremely grumpy and rude. He snapped at another employee for being on his cash register.. After my sale I tried to ask him a question about the different colors 30 amp fuses and he snapped at me, saying he doesn t know what came in my car. I didn t say it was for my car, only ask what the color difference in the same 30 amp fuses ment. Goodbye Autozone there are plenty of other auto part stores to spend my money in.

  Mary McConnell
11 months ago
I thought this store was a good one but I will never be going to AutoZone again. First, I ordered an alternator online and they gave me the wrong part from the one I ordered. I had to go in person to make a return and get the right one, but they would not refund me for the core charge or the shipping fee. I emailed AutoZone and they will not refund the $25 core charge fee for the wrong part unless I bring the core in from my car. Which I already turned in when I had to go back to buy the right one from the store since they sold me the wrong one. Now I've been charged 25 dollars for nothing, along with what I payed for shipping. I took my battery to them to charge it, and they said they would call me when it was done which they did not do; when we asked them about it, they said "Oh, maybe that's what has been beeping for so long." ??? Aside from all of this, I went back again to buy another part for my car, and was waiting in line for 20 minutes -- there were 3 workers in the back doing nothing (maybe they were on break- but where was anyone else?) The phone was ringing constantly, and when we finally decided to leave, the only other worker was found outside chatting with someone.. It was all very unprofessional and I am not impressed. Go to O'Rielly's!

  bob semp
9 months ago
The folks in this store bent over backwards to help me. While traveling, I lost the keys to my utility trailer. It had a hardened padlock, so bolt cutters wouldn't touch it/ I went to Autozone here because my home-town store is great in helping. No different here, after trying the bolt cutters to no avail, the manager took a new 4 1/2" disc grinder off the shelf, gave it to me, and said there's an outlet out back to use. Problem solved. Great bunch of folks ... thanks!!!

  Jason Whitney
5 months ago
I love this place! They often have parts that other places have to special order.

  Mark Milkiewicz
2 months ago
Very helpful and knowledgeable staff.

  Elias Williams
a year ago
The people there are incredibly nice!! I asked if they do a free OBD II scan which they did but most importantly the guy that helped me was polite, informative, and easy to talk to. Offered me great advice to the best of his knowledge based on his experience with steering wheel creaking problems. 5 stars.

  Robert Tambo
9 months ago
Everyone here must hate their job. Everyone always looks like it s a chore to talk to me when I come in, and over the past several years I have yet to have one positive interaction with a staff member.

  Kayla Vokral
9 months ago
Taylor was a huge help! He helped me get the right bulb for my brake light and then helped me get it installed. Great service!

  Rick Dillard
9 months ago
The help was great and they got me everything I needed to get the job done i recommend them for your next repair job

  Justin Hale
8 months ago
They were amazing even though there was a huge line. Helped us find what we needed and were as speedy as they could be.

  The Mama
a year ago
I was stranded 3 hours from home without any way to change a dead battery. They not only sold me a battery over the phone, but an extremely kind employee came and changed it out for me during his lunch break. I cannot adequately express my gratitude to this man and this business for being the kind of people who would have compassion for a complete stranger when I truly needed it.

  Christina Irmen
5 months ago
Helpful knowledge service, they even saved me money

  Warren Crowe
5 months ago
Fast quick service and okay price for windshield wipers. They installed too,

  Daddio Richards
7 months ago
Employees wouldn't even ask me if I needed anything, not going back! Carquest is better

  Ashley Z.
a year ago
Carol M was literally the kindest person I ve ever worked with in any capacity relating to automotive help. Really appreciate her kindness and her also teaching fellow associates in a kind way, not condescending.

  Jeffrey
2 years ago
Joyful an amazing personal here. Always jumping forward to help the next customer. Very knowledgeable group of employees with well rounded back rounds in auto industry. While still bringing it to the average Joe's explanation for those not quiet sure of what they are doing.. management is freaking awesome she kicks ACE...

  alvin Grant
a year ago
Had trouble returning my aftermarket calipers, when they didn't sell the after market size brake pads they sold me, you'd think they would sell the after market brake pads for the after market calipers they sell you just saying...so in the end I got the regular calipers and regular brake pads. But they did help me when I couldn't find my receipt so I'm glad ,got my brakes fixed

  Donald Oster
a year ago
This store has extremely helpful staff. Jazzy helped us get our battery exchanged and installed even after another AutoZone told us they couldn t help us. Thanks!!!

  Candi Buck
3 weeks ago
friendly employees and helpful

  Carole Nichols
a year ago
Wanted to give a shout-out to the staff that helped me yesterday June 22. (PM). I had a check engine light on and to be honest, I do not have a lot of car experience. Your autozone was recommended for an OBD scan (?). The staff was so helpful, kind, professional and supportive. The diagnosis was spot on and my mechanic has now fixed. My summer travels are now safe! Keep up the good work.

  BuggaLuggaChug
a year ago
Guys here are always so nice and helpful! Came here to get my battery tested and then to buy a new battery, guy suggested the most expensive ( i understand thats his job ) I asked for one of the lower end batteries and he didnt contest and fully understood why i wanted to save a few bucks and respected it. He then installed the battery for me. Great customer service and good vibes! Thanks!

  Gabe Petry
5 months ago
They don't answer the phone and when they do they just hangup on you

  Stephen Anderson
2 years ago
Store manager Nick, took my number checked and found my alternator was under warranty. Went ahead and made an appointment for me with a solid, reputable mechanic. Day came and they were out of the part needed, so they drove out of town to get it from another store. 1000% amazing customer care and service. Would highly recommend to anyone needing car care or parts. 11/10