NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Guthrie
2 months ago
Need to hear from Regional Management! This store has quality and integrity issues that need addressed! Please reach out to me! Scott Guthrie

  John Rose
9 months ago
I like this store. They re always willing to answer any questions to the best of their knowledge and are very good at inventory.

  Robert Bivens (Rob)
a year ago
Not very helpful was like 4 people at the registers and had to ask 3 times where starter fluid is at. I said. Feel free to answer me what isle is starter fluid in. Anyone, anyone. Then he said isle 8.

  Kris Bever
a year ago
They're always helpful and let me say that these people often have parts that others don't.

  Nemo
5 years ago
I wish I could give a 5 star rating as I love the Napa brand. I will say this store is clean and organized. However, the service isnt always the best. No one seems to be in a hurry to do much of anything. I have only been in twice so maybe I caught the same people on bad days. They were helpful in getting parts or pointing me to the right isle, though not very quickly. I do have two big complaints. One, I had purchased rotors at a Napa in Liberty, MO for a car that got totalled and I no longer needed the rotors. When I walked in I was told I had to return them to the store I got them from. I ended up driving back up to Liberty to return them. I was told in Liberty that any Napa can return them. I was told the same thing at the Napa in Gladstone. A few months ago I had to replace brake pads on my car. I was given the wrong ones by this location (that was not their fault as the auto manufacturer made a change mid year on brake pad setup - though they probably should have noticed two part numbers listed). I was up near Gladstone when actually doing the repairs and went to the Napa in Gladstone to get new pads and was told they can return the others. I informed them I had not purchased them at their store. They said that doesnt matter, any Napa can return items. The Gladstone store took back the pads that I had already opened the package on, got me the correct pads, and got me out the door. Basically, in my opinion if you know what you need and aren't in a big hurry, this location has been great. If in a hurry and/or not 100% sure on the part you need or bought a part from another Napa, I dont feel this location is the one to visit.

  Iosif Caza (Iosif Caza Jr.)
3 years ago
Great customer service! The employees went out of their way to help me find parts for my vehicle even when they didn't have it in stock or at any of the nearby stores.

  Bridgett B Moore
a year ago
I was outside helping other people but has always been a friendly store. Think psomething is happening around the other buildings.

  Gregory Allen
2 years ago
Nice little shop, lots of stock and friendly staff. Unfortunately, they couldn't help me with a specialty Cadillac part

  Kyle M
4 years ago
Nice staff, always helpful finding parts. Manager is awesome. Even guy that cleans the floor on the weekends is ok.

  Pam Brittain
2 years ago
Always goes out of their way to help us! The store at 720 E 85th st is the best!

  Naomi Cossey
4 years ago
I came flying thru the door to buy a small part I needed to continue my trip. They helped me find it and since it was a crisis, helped me install it since I didn't have the tool needed!

  Chelli Tillman
3 years ago
Much nicer and more informative on the phone when I called in than all other auto parts stores in Kansas City.

  Whitney Davis
4 years ago
Always got what i need for foreign or American...great guys ...very knowledgeable and have great customer service ethics

  Doc Autrisim
5 years ago
Best prices in town and generally have parts other stores dont. The staff is knowledgeable, friendly and helpful.

  Jason Belmont
4 years ago
Thank you for knowing your jobs and doing them well. Not something many places in Kansas City can say about their employees.

  Debbie louise
2 years ago
Friendly people working there I have never had a problem there

  Ricky Peterson
7 years ago
Prices to high, stock was faded from sun after sitting for years. Instead of customer service I was treated like a thief.

  Randy Gulley Jr
5 years ago
I work there part time. The counter guys do their best to get the parts you need.

  Doug Farrell
2 years ago
Clean, well stocked. Helpful counter guys who are knowlegable

  Dutch Dillingham
a year ago
More knowledgeable than most of the big box stores

  ZAKARI DuMOSS
2 years ago
Convenient location! ...but should have went to Walmart

  Cody Collins
3 years ago
Was having problems with my battery and Jay saved me a trip to my mechanic, thank you Jay I will be returning!

  Russ Musselman
3 years ago
Good service, they have the best batteries.

  John
6 years ago
Great staff here, Will and Jake are helpful and knowledgeable.

  Bill Kelly
6 years ago
Staff is AMAZING!! Extremely knowledgeable and helpful.

  Jason Dean Sr
4 years ago
Had exactly what we were looking for in stock

  Celia Pycior
4 years ago
If the ite.m isn't in stock, they will order for you

  Willie Blktop Lee
2 years ago
Napa is a real good auto part store

  Jerry Oldie
5 years ago
Great place for shoe care products.

  Casey Huffman
3 years ago
It's almost as if nobody works here