Midway Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angel Peer
a month ago
I would recommend this place. I worked with Hector Medina to get the part that I needed. Hector goes over and above with his customers. I did not feel like a woman who didn't know what I was doing there Hector made the process very simple and helped me figure out the correct part. Thank you Hector for providing excellent CUSTOMER SERVICE, these days you don't see that too often but Midway Auto Parts is the exception.

  Gary Fuimaono
a month ago
Every time I call them and ask them for a part they have always been kind and helpful. They give me options as well, very professional. Never have been disappointed.

  Ivette Olmo
5 months ago
I just called up there at 4:54 yes they close at 5 but the lady that answered said to still come up and she ll have the part ready I told her I was about 5 miles out still got there quick. When I went up to the door it was locked and the guy that was standing there counting the register literally waved at me laughed and walked off. Y all are weird and have terrible customer service especially when I didn t ask to come in today she offered the gesture.

  Ty Bechtel
10 months ago
This is a callout for Thomas!I have purchased a few items over the years from Midway. This time it was a lift gate for my Honda Pilot. Thomas was an absolute rockstar and an example of "how to" be a customer advocate. He researched options that would work or could be modified by me to work.In the end he had brought in a couple for me to choose from and they were color matched to my pilot. I picked one that was in the best condition, but made me do a bit more work (rewiring the harnesses). It was well worth the work. Attaching a pic of the end result. It's in better condition than before I smashed into a tree.On my next trip...Thomas, I will be calling you!

  Bill Yelton
3 months ago
When calling for a part they should tell you that they won't even start pulling the part until after you get there and pay for it!!!! And never in life should it ever take a salvage yard two damn hours to pull a transmission!!!!! This place is a joke. Takes all damn day to get a part

  Curt Baker
2 months ago
Called them to try and find a part. They said it would take a day been over a day. Still can t tell me if they have the part or not and then the advisor that I was on the phone with hung up on me.

  Jeremy Knudson
4 years ago
Midway auto is my go-to for OEM parts. Last February, my wife was in a car accident and I needed a new passenger door and front fender as well as a new wheel for her 07 Honda Pilot. This was my first buying experience with Midway.Today, I picked up a used engine for my 03 F150 and couldn't be happier. Staff both in the parts department and the loading dock were genuinely friendly. Stewart Taylor was the gentlemen I spoke to on the phone and purchased the motor through, and even though he was out of the office today, I wanted to give him a shout-out for great customer service and a genuinely friendly spirit! Thanks Stewart & Midway! I'll definitely be back!

  Urlin Morris
3 months ago
Great place and you get your parts fast. Dan took good care of me.

  Jamie Harrigan
7 months ago
Ordered a window for a 2022 Elantra that was vandalized. Took a week longer than what they said. I took off work for the afternoon 9 days after.Lady told me to go down the block to parts/ loading #5. Nothing marked but #3 #4 then it goes to #14. I figured out I go up the stairs to a desk. Guy takes my invoicegoes upstairs, comes down then says it's broken. Go back and get a refund. No one called me. Very large waste of Valuable time.

  Shireen Miller McLaughlin
7 months ago
I was quoted close $800 to replace the side mirror on my car at Bob Sight Kia. Instead, I went to Midway. They picked the part I needed in less than 30 minutes and sold it to me for $65. My son put it on in 10 minutes. The customer service at Midway was excellent and you can't beat their prices!

  Shane Wakefield
4 months ago
I was not told that there was a 90 day Policy for core returns. If you spend 19k on engines and then you can't return the cores. I won't be found back there.

  dale martin
11 months ago
Staff is very rude and act like you are bothering them. I had to wait over 20mins for them to acknowledge me because the three people working behind the desk were too busy talking about what they were doing for lunch I was the only customer there at that time. The gentleman that helped me priced me a used seat switch for $75.00 and I explained to him that a brand new one only cost $25.00. his response was I don't make the prices. He didn't even try to relook it up to make sure it was the right part that I was asking for. This is the second time I have been there and both times they were very rude. Bought a rear end last time and took them over an hour to get it to me and it was already pulled.

  T Smith
7 months ago
Thomas has amazing customer service! Very knowledgeable on parts and a benefit to Midway for sure. I will see him when I need more parts! Thank you Thomas.

  Roger Sager
2 weeks ago
Poor communication. Not the company it used to be. Bought there for years.

  CISCO
10 months ago
I gave Jessica Coleman $215 cash last for a 05 f250 charge air cooler and called Friday of last week to see if it was in they said no. Now I lost my receipt and somebody told me that nobody has bought that item recently have left a message to Jessica and have called multiple times today and Just get the runaround. Also my phone number is on file. Pretty sketchy. ;)

  Ann Courtney
2 years ago
I was so thankful my body shop found them. I was able to run up to their KC location and pick up the part I needed to save on shipping costs. They were way behind-the part was supposed to be ready the Friday before, but even though I came the next Monday afternoon, it was still several hours before they could pull my part, which kept me from getting it back to my body shop before it closed for the day. So just plan ahead and assume they may be delayed in getting you your part. They are super nice and helpful. I would recommend them to anyone needing to save money by getting a salvaged part.

  Eric Willard
11 months ago
I bought a Ford Explorer door here and when I arrived it hadn t been pulled yet because I didn t officially reserve it the day before. Some dum dum damaged it in the yard and Merlin really helped me out. He gave me a fair deal and would make an exception if it turned out getting the damage fixed turned out to be a headache. Would go here again.

  husein shatara
a month ago
Literally can t get a hold of anyone. Been trying for 3 weeks.

  charla martin
7 months ago
We walked in greeted and taken care of quickly. Person who helped us was polite and had a smile for us!

  Innka B
11 months ago
Liars, I drove an hr away needed a Part they claim they had in stock, waited for ever. They come out with wrong color and part, paid cash they refused to pay me refund how I paid . They will blame their computersystem!

  KAN Concepts
a year ago
Johnny is my go to guy at Midway. Always helpful, very knowledgeable, and friendly! Highly recommend reaching out to Johnny the next time you order from Midway. Thanks Johnny! -Alex

  Darius
11 months ago
Jessica Coleman was awesome and helped me and my girlfriend with our needs. She guided us to the right parts and helped us and knew exactly what was needed. She was amazing !

  Sam Kingsley
2 years ago
The staff are well informed and polite. They reached out to me to verify certain things, and I really appreciated that. Unfortunately, they gave me the wrong product, which was actually a bit of a big deal because they're quite out of my way to go back to trade it for the correct one, then I had to go back to the tire shop to have the product installed (again). But when I did go back to Midway Auto Parts, they promptly switched out the product without any guff, which I was sincerely grateful for.

  Olive D
9 months ago
I brought a part from them on EBay. I got the best price and the costumer service was excellent! Thank you so much!

  Brandon York
2 years ago
Are you looking for good parts, good prices, and good customer service?Give Midway a call and ask for Ed! He has been helping me with all my salvage part needs for the last two years. I know when Ed picks up the phone I will be taken care of. Thank you for all you do! I look forward to continuing to do business with Midway and Ed for years to come!

  James Barr
9 months ago
Jessica was awesome, she has GREAT CUSTOMER SERVICE, she made my day, even though I showed up at closing time. SHE DESERVES A RAISE

  JW B
3 years ago
Online search led me to Midway Auto Parts for a Cadillac differential. So I called on Monday, talked to a friendly and very helpful gentleman and he took all the information to verify the correct part. Good price, so a purchase was made. Asked to send it to the shop doing the repair. He said they would pull the car in and get the part on Wednesday. I called Friday morning to get a status and he said the differential was delivered Thursday the day before. Called the shop and they had it, so we set a time up for repair. Swap was very smooth, exact part match and they have a very happy customer. If needed, I will call them first, and have highly recommended them already. Thanks!

  Dawn Clark
a year ago
Bought a drop in 2014 6.4 Hemi for $6300 with low miles. After they damaged that motor, they sent me a 2017 (not the same) replacement. After I discovered it needed repairs to work they refused to refund any money or help in any way. So much for their warranty program! Not only will I never purchase another part from them again I am spreading word of how they conduct business.Service: Part finding & extracting

  Jennifer Shippert
4 years ago
They did a great job! I had a wrecked car and was super stressed out in all the aspects of dealing with it. They were all very professional and helpful! The tow truck driver was here first thing in the morning to get the car after calling 30 minutes before he arrived, he was very nice and bonus I didn't have to wait around all day! Also sales was very nice and sent me texts walking me through the whole process. IF we ever have another salvage car we will call them first and only thanks to all of you for your help!

  Jeff Wolfe
3 years ago
To date I've had 4 unique interactions with the guys at Midway and to date every one has been excellent. Everything has gone super smooth, and to be honest better than buying a brand new part from your local parts store.My most recent experience was the purchase of a complete motor. The motor had been pulled and was already on a pallet. Rather just just ship it, they had the awareness to inspect it and found that the oil pan had slight damage. Again, instead of just shipping it, they took pictures of the damage, sent them to me, informed me of the damage, and still offered a reduced price considering the motor wasn't exactly as described.These guys genuinely care that you get the right part and that you're taken care of. Anyone can sling used parts but it's the customer service that brings you back and these guys are on top of it.