Luther Mazda of Kansas City Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  robby portugal
a month ago
I was happy with my experience. I think my repairs were a touch overpriced, but expected for a dealership. My original issue could not be replicated, but I wasn't charged for the diagnostic fee which was the right thing to do. The staff were excellent. Very cordial and friendly. I'll return

  Maureen Louise
3 weeks ago
This applies only to the new owners Luther Mazda. I purchased my CX-5 from Premier and had great experience with purchase and service department. Since Luther came on board - service started out bad and has gotten progressively worse . Transition was not smooth and specifically explanation of new procedures and scheduling. I showed up to 2 separate appts scheduled online and did not get part ordered or had NO appt on their books. I've had particular problems with the female customer facing service employee. Interactions were not good and I never felt like I was given correct and truthful answer - not to mention lack of social intelligence to read my body language, etc. My last visit was for a burning smell inside car upon idling and most noticeable after an oil change at Luther. Was told "it's time to get new brakes" and they found nothing about burning smell. Fast forward to today - I decided to go to another independent mechanic and they addressed the burning smell, are doing active research on possible oil leaks and said "Your brakes look fine". Nothing is worse than feeling like I'm getting wrong information and even possibly not truthful.

  Brian M
6 months ago
In my nearly 50 years, I ve likely purchased 20 plus vehicles from dealerships and unknown number from private sellers. When I tell you that this dealership has the most professional and relaxed environment - I mean it. I ve been working with Tim and Megan on a possible purchase and both of these professionals have been an absolute pleasure. I really appreciate that approach and they re obviously experts on the industry and product they sell. As the process of this purchase unfolds, I ll update this review and I fully expect that I ll be just as impressed driving off the lot in a new Mazda as I was when I first shook Megan s hand. Keep up the good work Luther! I ve got a line of kids waiting to turn 16, and I d love to put each of them in a safe, dependable, and enjoyable new Mazda. So far, I d even consider one for myself. UPDATE: We bought a new Mazda and couldn t be happier. Everybody was great to work with.

  Bo Liu
7 months ago
I brought my CX-5 in for its first oil change, given that the car was purchased from Luther Mazda of Kansas City. My intention was to ensure my car received professional care at a Mazda authorized service center. However, I must express my disappointment with the service I received, as it fell considerably short of my expectations.Upon receiving my car back, I noticed oil spillage on the engine cover. This was a rather unexpected occurrence for me, as even during low-cost oil changes at Walmart, their technicians consistently clean up any oil residue. To compound matters, the windshield washer fluid had not been refilled. Prior to bringing my car in, the "low-level windshield washer fluid" alert had already appeared on the cluster. Surprisingly, this alert persisted even after the service, leaving me with no choice but to approach the front desk once again to rectify the oversight.Ironically, the inspection report provided to me marked the windshield washer fluid level as green, indicating that it was satisfactory. This incongruity leads me to question the thoroughness of their inspection process, as they may have merely checked off each item on the list without conducting a comprehensive evaluation of my vehicle's actual condition. To my astonishment, I was informed that the work had been carried out by a trainee. My reason for entrusting my car to a professional service center was to avoid such lapses, rather than subjecting my vehicle to the inexperience of an irresponsible novice.Given the lack of responsibility and professionalism exhibited in the handling of my car, I have decided that I will never bring my car to Luther Mazda of Kansas City for any services in the future. When seeking maintenance for my vehicle, I expect a certain standard of care and expertise that this particular service center failed to deliver.Service: Oil change

  Jessica Morrison
8 months ago
We made an appointment to look at a vehicle. We received an appointment reminder. We showed up and the vehicle was not ready. The salesman actually said he had no idea where the vehicle was. Next, we started talking numbers. With every offer we negotiated we were constantly reminded we were making the manager mad. We decided to leave with an offer. We go home and do a little research only to find that they overpriced our taxes by $1200. When we called to clarify, the salesman said he would get back to us with the correct price only to allow 24 hours with no returned call. These people are not professional in the way they conduct their business and the salesman needs major training. Negotiations are just part of buying vehicles but throwing pity parties isn t going to get two very financially sound individuals to buy your rig. The last thing the gentleman told us was if Luther Mazda was a successful dealership they could accept every offer. Do better Luther Mazda.*****EDITED TO ADD******Tim, the manager promptly reached out and addressed all concerns that we had. We DID follow through with our vehicle purchase from Luther Mazda. Loyd, our salesman, and Tim made the buying process seamless. Thank you Gentlemen and Luther Mazda for taking care of a military family!

  Ligori Bauguil
6 months ago
We went to purchase a new car and have been more than impressed with the sales team especially Zach and his manager. They have been incredibly understanding and flexible with us !!! the only dealership we have been to that stills does honest business !

  Holden Simpson
7 months ago
If you're not under warranty through Mazda, there is zero reason to have work done on your car here, and it will cost nearly double anywhere else. I brought my car in with a check engine light. Preliminary inspection indicated that cylinder 3 and 4 were misfiring and mechanic recommended new coils and plugs for those cylinders, along with a flush of the ignition system. Their initial quote for this was $1,300, which is absolutely insane for that work on a 10 year old car. Haley, the delightful person that "helped" me, was snarky throughout the entire process and didn't offer much of any help or guidance whatsoever as to what was necessary to get the car running, and what was elective. To top it off, I ordered a tow cover cap ($18 part), and Haley stated it would be $15 to mail it to my house. I will never give this place another dime.Service: Auto engine diagnostic

  Brian Yoksh
10 months ago
Visited this dealership for service today. Service was great and friendly. My advisor was actually visiting from Lee's Summit store. The waiting room was nice, they offer complimentary coffee and water, and have nice big TV with remote. There is even a smaller waiting room for kids with bean bags and their own TV. Though I live in Olathe I don't care for Tumminia's location and service and I'm going to return!

  Erin Gillitzer
a year ago
Initially I was very impressed with their attention to detail and thoroughness. Unfortunately when I picked up my car from a repair my windshield was cracked and radio/Nav screen was damaged!!!! The service rep stated that the winds hold was cracked when it was dropped off. It was not but I suppose it was possible that there was a small imperfection that spread with the heat. Fine, not great, but ok. The screen he also said was damaged prior to drop of. Ok?!? So when I asked if it was covered under warranty he said the warranty expired when the car was in the shop. I said well it was documented prior to the warranty expiring. He said I didn t bring it up so I was out of luck.Addendum: Luther reached out to me regarding my review within 24 hours apparently they took over ownership. What a pleasant experience. They apologized about my previous experience, and informed me that they have a new customer service staff, but the same great technicians. They Offered me a loaner car, fixed my windshield, fixed my screen, and took care of a known recall at no charge! I am blown away at their customer service and will be using them for all of my Mazda needs.

  Sebastian Johns
4 months ago
Went here religiously for a long time but nearly doubling your diagnostic fee is ridiculous, won't be going back again

  juston taylor
a year ago
New name, same great people. The web site changes a bit, but the service folks are just as friendly and helpful. It's a great place to buy, and take care of your Mazda.

  Jimmie McLarty
a year ago
We had a great experience with Lloyd at Luther Mazda. He was very professional, personable and helpful throughout the entire process - test drive, communication, and sale.

  Leslianne Lamonte
a year ago
Great service! Excellent communication. Haley May is a great asset to the dealership and service area. Always use them for my car maintenance and repairs!

  Chris Ragland
a month ago
Great customer service and buying experience!

  Joshua Collichio
7 months ago
John Moos thank you for wasting my time by not correctly filling out paperwork. it was only clearly written in our email chain.

  The Bennetts
10 months ago
I love bringing my car to get serviced here when I am home. They have the best service and the team here is so nice.

  Don Leming
2 years ago
Excellent service & Skylar was especially helpful. The customer lounge was comfortable & stocked with complimentary coffee & snacks. Best experience ever at an auto dealer, including free car wash for life!!

  Gregory Nuernberg
9 months ago
Great Mazda dealership, the team is great I was served by the salesman Zachary and his manager they are the best.

  david marshall
10 months ago
same great service my car goes no where else for service

  apackofhoboes
2 years ago
This place provides very good service. The front desk people for the services section of the place are a pleasure to work with.

  Ernesto Suarez
a year ago
Always amazing, polite, helpful and friendly. Love this place.

  Jerry Wilson
2 years ago
They always do a great job very nice people

  Linda Pryer
a year ago
I posted a note expecting it to be to Google maps, not Luther. My apologies.

  Casey Morris
2 years ago
Nice people good products good service

  Alex Rivera
2 years ago
Delighted in this place I like the great attention they give youEncantado en este lugar me gusta la gran atenci�n que te dan