Jay Wolfe Toyota Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Walt O
5 months ago
My customer service experience was terrific! As a walk-in who was looking for a quick annual safety inspection, I was expecting an apportionment date; but, the service department squeezed me in without a problem. This saved me an enormous amount of time! Thank you!

  Jason Weaver
a month ago
Even though they were short handed, they still got my vehicle serviced in a timely manner. The customer waiting area was comfortable with lots of snack options.

  Rick Williams
2 years ago
We took our 1991 twin turbo MR2 in which require a highly specialized technician to do about 5K in work and we were thoroughly thrilled with the level of service.Really clean and cool people all the way around.

  Bruce Baldwin
a year ago
Great service and a snappy coffee bar while waiting. Tony & Sonny in Service do a great job. Very honest.You can trust this crew.

  Vicki Lomonaco
3 months ago
If you own a Toyota, they take care of you in a mid entry-level car dealership. Toyotas are great cars, but if you are stepping down from a Lexus, be prepared because there is NO comparison in customer service or dealership ambiance. It's still a great car with basic service care.

  John J
10 months ago
I'm so glad I chose this service center for my car maintenance. The staff was amazing and made me feel welcome. They explained everything clearly and answered all my questions. They did a thorough inspection of my car and fixed the issues quickly and efficiently. They also gave me a complimentary car wash and a coupon for my next service. I was very impressed by their quality of work and customer service. They really care about their customers and their cars. Thank you, Jay Wolfe Toyota! You have earned a loyal customer in me!

  Steve Lloyd
2 months ago
Had an appointment and it still took 2.5 hrs for my oil change and tire rotation. Found out later they didn't perform my oil change because I hadn't hit 10k on mileage. Why didn't they tell me this when I checked out??

  Sarah Gabbert
a year ago
They are really good at doing their job and are super friendly but I got there at 7:15am and didn't get to leave until 1pm and this is after they promised at about 11 am that since I had a doctor's appointment at 1pm they would get me out of there by 1230 or so. I was almost an hour late for my appointment. I recommend going to them for important thing but make sure to clear the rest of your day because they get really busy really quickly.

  Rick Miller
11 months ago
Very courteous personnel. I arrived 8 minutes early for my appointment and was immediately taken in. Everything was laid out and explained to me prior to service. Highly recommended.

  Latashia Smith
5 months ago
Great customer service. They always do their best to fit customers in, in a pinch.

  Randall Paul
a year ago
My appointment was for 8 am but I got there at 7 am. No problem, took me right in! Had my 10K mile checkup and oil change done and was back on the road by 8 am. VERY pleasant and courteous technicians. Outstanding service!! Thank you Bobby!

  Jasmine Lowe
a month ago
Great service, entertaining and knowledgeable staff. They always take care of my vehicle and keep it in working order

  John Huntington
a year ago
I am out storm chasing and I hit my 20,000 mile maintenance increment. I booked an appointment here. Everyone was great. And there was no upselling they just did the work that was needed.

  jason hall
a year ago
They use to give free lunch. It went away with "COVID" and never came back. I was really hungry and a bit grumpy by the time I left. The service was still good. Bring back the panini :)

  Trevor Miller
a year ago
Alternator and battery went out on me, took it there and they charged way above market value, had the car towed and did it myself, after there $150 "diagnostic" fee and the cost to have it towed it still cost me less than half what they wanted.

  Jean Stone
4 months ago
Very good service from start to finish.

  James Monteleone
a year ago
Probably the best service department that I have been at. From the general manager all the way to the porter who clean my truck top to bottom inside out service manager top notch I suggest if you need your car service that's where, You should go

  Sam Middleton
4 years ago
Excellent customer service. Great waiting area with cafe style amenities. Always keeps me up to date on service needed and not needed. I trust taking my 07 fj there. It will be on the road for many years to come.

  mark antes jr
7 months ago
Great! They took care of us and got it done early

  Michael Ledlow
a year ago
Came in for a mandatory safety inspection on a used Toyota. Staff was courteous and efficient. They made a great impression and I will be back for more automotive maintenance.

  Kudret Keskin
2 years ago
When after complete service Employee say both fog it's not working. I Said no only one, I check at the jaywolfe it's not working but when I come to home t's works left one.Why I'm typing, because employe not belive me and he said your fault not us...You can see who is rightService: Oil change

  Joanna Hammerschmidt
a year ago
They take the time to explain what is needed and work with you on which are critical or can wait a week.

  Sandra L.
2 years ago
I had an oil change appointment, service good, communication good, timely manner. Pleased with service. Windshield wiper blades that were changed not cleaning window.

  Aric Anderson
9 months ago
Tony Toy is an A++ service advisor. He went above and beyond in dealing with my cars issues.

  chewyexc
3 years ago
A car dealer is hard to rate high. These guys do a good job. I wish service was more reliable but that has nothing to do with Jay Wolfe. Its is a problem everywhere.

  Tony J
a year ago
Had an oil change done here.Employees are personable and they have a nice waiting area.

  mindy kearns
3 years ago
They always go above and beyond service! We have been bringing our cars here for at least 15 years and the service is outstanding.

  David Henneberg
2 years ago
Price was quoted when we scheduled the repair, actual price was more than what was quoted. They refused to honor their quote.Service: Oil changeService: Oil change

  Truth
a year ago
It is a trap, Waited for almost four hours. They charged more than $200. He said it is just checking the fee . It is a BIG disappointment. This is the second time it happened

  Charles Hart
4 months ago
Second vehicle I've bought here.