Brookside 66 Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Thresa Kussman
a month ago
I had a fantastic experience with this station. New to KC, I can unequivocally say that I will return here to get my car serviced in the future instead of going to the dealership! They are positive, trustworthy and their customer service is excellent!

  Richard Linville
3 months ago
Awesome place. Recently diagnosed and fixed complex computer issues on my Land Rover LR3 and then didn't charge me because they felt like they took long to figure out what was happening with the car. Will continue to take my cars there for repairs and scheduled maintenance.

  Lauren Hotchkiss
2 months ago
I can not recommend this place enough! I am not the most knowledgeable when it comes to cars so when I brought it in and explained the problems I had, they were so helpful! They took it on a test drive with me and then got it all fixed within a day. Greg, the service manager, was extremely communicative throughout the process and easy to work with. I will 100% be bringing my car in there anytime I need auto service.

  Kyle Kotzman
a year ago
One gentleman at the station took maybe 5 minutes out of his day real fast to help with a quick issue with our hood latching correctly, and instead of having the car in the shop for a day or more it was taken care of right then and there. So thankful for the help we received the the customer service provided.

  Joe Spencer
2 years ago
My son brought his car in for problems he was having. They charged $200 for diagnostic services, which I thought was high. When I told them that, they said "go ahead and get a competing diagnostic charge, and we'll work with you." We did, and found a diagnostic charge that was $110 at Brookside Rx. They dug in their heels and did not work with us on the diagnostic charge. My experience is that young people, and my wife, get taken advantage of at auto repair places. This place is no exception. I do not recommend them.(RESPONSE TO THEIR RESPONSE below)A Brookside 66 employee told me he would work with me if I found the same service to be less at another service center. I found a diagnostic fee that was significantly less, and you would not work with me/my son. This is a matter of integrity. After reading other reviews, it appears I am not alone.That said, the work being done to fix the car at a very reputable garage is less than half of what your quote was.Integrity + Way too expensive + Customer Service (condescension) = Not going to you guys, nor will I recommend you.

  Mackenzie Wischmann
a year ago
These guys are very slow and do not actually try to figure out what is wrong with your vehicle and will over charge you for everything little thing and do very bad work. Would not recommend them to anyone, highly advise going anywhere else.Truck wasn t blowing hot. I give my opinion as to what could be the problem as I m pretty savvy around vehicles. Take my truck in and they call me 2 whole days later that it was fixed, pick it up only to find out it is still not blowing hot. Take it back in, they say the heater core is clogged, put a de clogger in and charged me again to do a simple heater core flush which they should ve done then I first had it in, took a whole day and had to pick up next day. Take it back 2 weeks later to flush the de clogger out and they say it s still not fixed and I need a brand new heater core and AC evaporator and quote me $2300, call another shop and get the same service quoted for $1600 and they charged me again just to run water through my system and tried to charge for an unneeded fluid swap which I hadn t asked for and they didn t tell me they were doing, they did remove that charge. Take my truck to the other shop and they diagnose my truck and find out the heater core was never the problem and fix the actual problem for $200 cheaper then what was originally quoted. So they were going to charge me $2300 to fix something that wasn t even broken. Again do not use these guys!Edit: The owner of Brookside 66 did reach out to me and gave me a 100% refund for all of my visits. It was a very nice and unexpected gesture.

  K WHITLOW
5 months ago
Great service for car inspection, plus so handy for filling up the cars

  Mary Jenkins
a year ago
I took my car here to get a safety inspection for my tag renewal. I spoke with Greg and he was friendly and helpful. They had my vehicle ready within the time frame they indicated it would be ready. I grabbed a business card on my way out as I would most certainly bring my vehicle here again.Service: Vehicle InspectionService: Vehicle Inspection

  Ric West
3 years ago
I was absolutely impressed with their customer service. I was in a huge bind and Jeff and his team really came through for me. The only complaint I seem to have is that the cost seemed the cost was high, but Jeff explained that their service is covered by a warranty under NAPA auto nation Wide. If I were to ever get stuck in KC, I definitely be looking them up. Thank you Jeff. I appreciate your help, and the customer service.Service: Engine repair

  Mike Rhodes
a year ago
I had a dead truck and thought it was the battery. I called them and they said if you bring it in by 6 today (Thurs) we will get to it. Called at 1:15 next day Fri. They said it may be Monday!!! Are you kidding me. Why wouldn t you tell me that up front??? I went elsewhere and got a new battery that day.

  Jo Schierhoff
6 years ago
I ve been a customer of David s for over 30 years and will continue because of his honesty. And I believe his staff at the station is following his example. They ve always been very straightforward, listing the things that need to be done, and the recommended order I should do them. And he saved me money several times telling me about stuff that should be covered by warranty.

  Sophia Palmerin
4 years ago
I took my car here and they were going to charge me thousands of dollars for parts that did not even need fixed. When they gave me the quote, i was obviously in distress, and there was no empathy. So grateful that i took my car to get a second opinion. instead of spending over $2500 here, i only spent about $300 on the NECESSARY parts elsewhere. Also, after reviewing what they were going to charge me for, there were things listed that i was not even told about. Would not recommend unless you got a pocket full of mula.

  aviva ajmera
5 years ago
I would give them zero stars if possible. DO NOT TAKE YOUR CAR TO GET SERVICED HERE! NO MATTER HOW DESPERATE YOU ARE! Their follow-through, quality of work and timeless are all horrifically poor. We have given them our business twice over the past 3 years, under different management bc they are a local business vs giving it to costco or our car dealerships Lexus/ Audi. DO NOT DO THAT! they are late on having the car ready when promised 1-2 days. And their workmanship is poor. I had my tires changed and the car came back with an alignment issue - which it never had before. they don't take appointments and even when a problem is their fault, they do not prioritize your car. They also do not have many qualified technicians. NET-NET - DO NOT TAKE YOUR CAR HERE TO BE SERVICED. YOU WILL REGRET IT!

  Bambi Zinman
6 years ago
The guy at the counter was super friendly. I needed my tires rotated and an oil change. Both things were done quickly. Oh and I also got some gas. I'd definitely go back!

  Lisa Shepard
5 years ago
I have had several repairs performed here and have always been happy with service. The employees are both friendly and upfront about what needs to be done on my car versus what is optional. I thoroughly trust the staff here and highly recommend this service station.

  Jennifer Wiebelhaus
6 years ago
Watch out. convenient but expensive (200$ for battery replacement). And an odd thing happened with this group: I took my car here to have the battery replaced and was asked right away if I wanted new tires put on. Said no thanks, paid for the battery and drove home. Next day, all of a sudden my front tire is completely flat. Hmmm. Odd. Brought it in, they took out the nail but wouldn't patch it. Said all 4 tires were cracked (would have had to take off all 4 tires to know that) and worn down and should be replaced. Showed a picture of my tires to a mechanic friend who said the tread on my tires looked fine, don't get new ones. Got one new wheel and high tailed it out of there. Wont be back.

  Joshua Fraser
5 years ago
I've had a lot of work done here, but every time I went it was so expensive, and I felt like I was being ripped off. After trying some other places, I found out I was paying at least double what it should have cost. So if you want honest and affordable service, look elsewhere. I recommend Perkins Automotive Service - very affordable and great people.

  Charlie Henninger
7 years ago
Scam artists beware....Took my car in for service. Told me needed tie rods two cam shaft sensors and had an oil leak. Charged me 170.00 to tell me that. Took in to GM for second opinion. Was told needed an intake sensor for 40.00. Also told me looked like someone had sprayed something on oil pan to look like oil leak. They wiped it down ran it for their minutes could not find any problems.

  Gee Gee Chanel
4 years ago
I came in right at closing time, but Greg still was kind enough to help me anyway fill my coolant fluid and top off my window washing fluid. I will definitely be coming backbreaking often since I also have a brookside business. I will be supporting other Brookside Businesses.

  Haven Bradbury
4 years ago
Go to any other place for oil change and tire rotation. They are over priced, and try to add parts on that you didn t ask or want. $85 for oil and tire rotation. Do yourself a favor and go to Walmart, Jiffy Lube, Big O l Tires. Anywhere but here. Very upset customer, and will never return.

  Marie Brancato
4 years ago
Greg was very professional and knowledgeable! He helped me fill my car with coolant and thoroughly checked my oil levels and other needs without me having to ask.

  Spencer Steenblik
3 years ago
My car broke down and I was able to push it to Brookside 66. It was after hours and I had to block their garage door. They were so kind and didn't mind at all. They fixed the serpentine belt by 9am.

  Mary Palmer
4 years ago
I recently had my car inspection done at Brookside 66 and all went well. They worked with me in a timely way and also helped me get my new license plates put on my car today I would highly recommend them!

  Taylor Grant
3 years ago
Awesome service! I had a safety inspection and oil change and on my way in 2 hours. They walked me through everything they suggested to be worked on with no pressure.

  Michael Egger
2 years ago
Expensive. Charged $5.25 to top off my windshield wiper fluid. A service not requested when i asked for an oil change.

  Amy Farrand
6 years ago
I needed an inspection. They got me right in, fixed a bulb that had gone out, and I was out of there in 30 minutes. Everyone I talked to or interacted with was very nice, and they didn t overcharge me for the minor repair.I ll go back.

  JeanHelene Davis
6 years ago
Still have full service but gas here higher than other stations. Staff makes you feel like helping is an inconvenience to them. Will check fluids for additional $$. Guess "Blue Building" ladies like

  Mike Squires
4 years ago
I've been doing business with Brookside 66 for many years. Have always had a great experience. i would highly recommend this place to anyone that needs auto service.

  Bobby Taylor
a year ago
Complete laziness 0 cars in bays no one working and the guy still refuses to do a 5 to 10 minute vehicle inspection would rather make someone come back 2 weeks out then just get the job done

  Michelle
7 years ago
During summer months they often have sweepstakes cards. Often at different locations, they never have any. Why offer promo if you can't get it.