BMW of Kansas City South

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derrick Leggett
a month ago
Just purchased the i4 m50 a couple weeks ago. Carlos Valdez and Samara Voyles were great throughout the handoff process. Carlos has been giving me constant updates during the 18+ month wait for the car, and a main reason I enjoyed the buying experience at BMW of Kansas City South. Great job! Highly recommend Carlos if you're looking for a new BMW.

  Ryan Hood
a week ago
Great experience at BMW as usual. I usually work with John Strode (who is amazing) but got to work with Norm this time. He was so nice and helpful. Great communication and the cherry on top was him arranging for me to get my dirty winter tires delivered to my house since the interior of my car was freshly detailed. I never hesitate to recommend this dealership to anyone who asks. They are great!

  Donna Byers
3 days ago
My recent purchase of a 2024 X3 from BMW Kansas City South was very smooth. I had the pleasure of working with Demise Scott who was very personable, very knowledgeable regarding the car as well as the process, and very professional in his approach and manner. He made buying the car a fun experience!Once the sale was complete, Samara Voyles did a great job of helping me understand all the bells and whistles of my new vehicle and made sure I fully understood all the benefits of the BMW app. Nice to know customer service is alive and well...!

  Alania Guess
2 months ago
I had the best experience at BMW of South Kansas City! This is my second bmw and I can tell you how nice and personable everyone I worked with was. My salesman Giuseppe Baldin was very down to earth and real, and put my wants and interest in the first. When I arrived he had the vehicle we discussed ready for me to test drive, he walked me through almost everything I needed to know how to use to get things goings even showed me the new features that I had no idea about! If you re shopping for a BMW I d stop here and ask for Giuseppe he s awesome!!! And everyone at the dealership is very nice and helpful and will help you find what you re looking for nothing nothing less!!! Thank you Giuseppe and BMW of South Kansas City for a great car buying experience!!!!

  Mike LeMark
2 months ago
Carlos was my advisor and did a great job explaining the benefits of the 2 different cars I was interested in. He set up test drives for each and helped me with my final decision. Courteous, responsive and knowledgeable. The entire team was very helpful.I just had my set up appointment with Samara. She s the Technical Genius to help set up and explain the unbelievable technology of the 740. Answered all my questions, so knowledgeable and patient. You can tell she loves and takes pride in what she does and is very good at it. I won t hesitate to contact her with questions.

  Ben Martin
2 months ago
I had a fantastic experience at BMW of Kansas City South. I built and ordered a new M3, and everything from the pre-order process through delivery was great, with regular communication throughout. My sales person Giuseppe Baldin was a pleasure to work with, I can't recommend him or the dealership enough!

  Matt Schoenrade
a month ago
My entire buying experience was near perfect! From the moment I walked in, I felt welcomed because of the greetings from the front desk. Then I met my Client Advisor Carlos Valdez and he quickly impressed me with his care of me and my needs. Through every step of the process Carlos kept me informed and up to date. My process was smooth and quick to get to the financing portion. When I got to the business end of signing docs, Josh Rhodes was just as impressive. He not only thoroughly explained the documents to me, he made sure all of my questions and worries were answered. The whole staff was kind and made you feel welcome and I could not recommend Hendrick BMW of Kansas City South enough! Thank you all!

  Jodi Easter
4 weeks ago
We had a wonderful experience at BMW of Kansas City South. Our salesman, Kyle Dextraze, was knowledgeable, helped us identify the model that was right for us, and made the purchase easy. When Kyle handed our deal off for the paperwork to Kevin Bednar, the transaction was efficient and well explained. Kyle then helped orient us to the features of our X5, along with BMW Genius, Samara Voyles. We are so happy to be able to work with an outstanding company and wonderful representatives.

  Erez Gur-esh
a month ago
I recently had the pleasure of purchasing a BMW from BMW Kansas City South, and I must say, the experience was nothing short of exceptional. From the moment I stepped into the showroom, I was greeted with warmth and professionalism by salesman Brennan and the entire team.Brennan's knowledge of the BMW lineup was impressive, and he took the time to listen to my needs and preferences to help me find the perfect vehicle. He guided me through the various options available, patiently answering all my questions and providing valuable insights to ensure I made an informed decision.What truly stood out to me was Brennan's genuine dedication to customer satisfaction. He went above and beyond to make sure I felt comfortable and confident with my purchase every step of the way. His professionalism, integrity, and friendly demeanor made the entire process stress-free and enjoyable.Moreover, the rest of the team at BMW Kansas City South also deserves recognition for their outstanding service. From the finance department to the service center, everyone I encountered was courteous, knowledgeable, and committed to delivering the highest level of customer care.Overall, my experience at BMW Kansas City South exceeded my expectations, thanks to salesman Brennan and the entire team. I highly recommend this dealership to anyone in search of a premium automotive experience. Whether you're purchasing a new BMW or seeking top-notch service, you can trust Brennan and the team at BMW Kansas City South to deliver excellence every time

  Nelson Diaz
a week ago
Great first time experience and first time BMW owner. The fact that my sales man Giuseppe Baldin took care of me and not once forced me to do what I didn't want. He let me and my wife take our time with our decision-making and didn't ever rush us. My experience here definitely made me feel comfortable and extremely happy with my choice. Highly recommend this dealership.

  Switch
4 weeks ago
First time bringing my car for service at KC South. Oil change and rear bumper inspection for a potential vehicle recall. Whole experience took over 5.5 hours to complete. Severe lack of transparency and communication that the process was delayed due to maintenance folks unsure of how to remove the back bumper. No loaner vehicles available while my dog had to wait at the groomers nearly 2 hours past when she was complete. Best part was when I finally got my car back and drove away, the check engine light was on so I had to go back for another 30 minutes because they didn't follow standard protocol. It's unfortunate that as a BMW owner in KC, there are only a handful of places I can take my car for service. I can promise though that I'll be trying to find a different location in the future, even if it means driving out of my way.

  JT Clinton
4 months ago
Title: Exceptional Service Experience with Service Advisor John StrodeRating: (5/5)I recently had the pleasure of working with Service Advisor John Strode and his team on my BMW X5, and I must say that my experience was beyond exceptional.From the moment I walked into the service center, John greeted me with a warm and friendly smile. He listened attentively to my concerns and ensured that all my questions were answered. His knowledge and expertise in BMW vehicles were evident, and I immediately felt confident that my car would be in good hands.Throughout the entire process, John kept me well-informed and updated on the progress of the repairs. He went above and beyond by explaining each step in detail and providing me with alternative solutions when unexpected issues arose. This level of transparency and honesty is truly admirable.The quality of work performed on my BMW X5 by BMW of Kansas City South was outstanding. The team not only resolved the initial problems effectively but also took the time to address another unexpected issue, witch BMW of Kansas City South to care of on their dime. I was ensured that my car was in its best condition once all repairs were made. The level of care and attention to detail demonstrated by the entire team was truly remarkable.I was particularly impressed by John's exceptional customer service skills. He always took the time to listen patiently to my concerns, and his friendly demeanor instantly put me at ease. John's professionalism, professionalism, and dedication to ensuring customer satisfaction are worth applauding.In conclusion, I cannot recommend Service Advisor John Strode and his team at BMW of Kansas City South, highly enough. Their expertise, attention to detail, and commitment to providing an exceptional customer experience are unparalleled. If you are a BMW owner in need of service or repairs, I highly recommend reaching out to John Strode and his team at BMW of Kansas City South; you will not be disappointed.Thank you, John of BMW of Kansas City South, for your outstanding service, and kudos to the entire team for their skillful work. I am truly grateful for the superb service experience I received.Sincerely,J.T. Clinton

  Bree Ginden
a week ago
Wow. I had an issue with a BMW I d purchased from another dealership, and brought it here to be fixed. John and Paullie could not have been more professional and helpful in getting this issue resolved. They were prompt and thorough in their responses, and actually helped me provide the info needed to get the original dealership to pay for the repairs. I have had six years of experience with Hendrick service departments, and have never been disappointed!

  Jim Mohrmann
a week ago
The dealership was great to deal with, such an easy transaction!!My salesperson Jawad came in on his day off and even stayed late to get my car purchase completed on one of the few days I had available to make the drive from St. Louis. Loved the service and I will definitely be back for my next car purchase

  Danyale Perkins
3 weeks ago
Jason provided outstanding service when a screw punctured my tire. He looked up my tire protection plan and ensured my discount. He ordered the new tires in a day, and the tech team completed the work the next morning within record time. Jason even went above and beyond to have Alex and Levi deliver my car to my house. Amazing service by this team. Thank you so very much!

  Marshall Hillman
a month ago
Found a car I liked and got referred to Joe Petzold from a friend of mine to help get the car. Everything went do smooth and great. Everyone was super polite and helpful! Love the car!

  Janice Willis
2 months ago
I brought my car in for service and Jason Danley was my service advisor, I was super please with how easy it was to get a hold of him, and if I left a message he called right back. I must say Jason was super pleasant! I felt really comfortable speaking with him he made sure I understood everything before I left from picking up my vehicle. Now can't forget to give the mechanic a shout out, my vehicle was on point. They got it running SUPER GOOD! Thank all of you for the outstanding customer service.

  Jodi Locke
a week ago
The service provided by Clinton Wong and team was outstanding! They were courteous, professional, and finished within the time estimate they had given me. The lounge is comfortable with plenty of amenities while you wait.

  Jasper Catibog
a week ago
My car had an unexpected engine problem and I took it to Clinton Wong for diagnosis and repairs. He and his team did an excellent job in keeping my M3 up and running and in great condition again. I like the walkthrough video that they emailed me showing my car's condition while the mechanic is describing his findings.

  Jansen Morby
a week ago
Brennan Wunderly was of great help with helping me buy my car. He was able to provide answers to my questions and helped me come close to the deal I was looking for as he was very understanding. Great young man and would recommend anyone to buy a car from him and his team.

  W.M. ROHMAN
a month ago
We started off on the wrong foot and they went over and way above to rectify the less than favorable initial experience.All businesses will have customer service issues, we're all human. The sign of a great organization is how they turn things to around from a negative to a positive.Hendrick BMW Kansas City exemplifies this commitment to it's customers. They don't just talk the talk, they walk the walk. Rare thing these days.My experience with the entire KC area Hendrick team has been amazing.Thank you!

  Jason R
2 months ago
If your BMW needs service, I definitely recommend that you go see service advisor, Clinton Wong. Great guy with tons of experience in his field. He'll get you taken care of right!

  Anne Cram
a month ago
We had a tremendous buying experience at BMW of Kansas City South. Giuseppe was extremely helpful, thoughtful, and incredibly knowledgeable while explaining all the amazing features and benefits of the automobile I purchased.The Sales process was extremely smooth unlike other car buying experiences my husband and I have had in the past. We were presented with a discount because of Jeff's mililtary service in the Navy; which we were grateful to receive.Samara, Genius is the Master of technology, an absolute Wiz for everything BMW. She was very patient as she educated me about the intricacies and nuances of my new car. She was a pleasure to work with as well.The front desk staff, Sales Manager, and the folks in Finance were all very friendly and extremely efficient. All the staff working together created a superior experience. Thank you!

  Sarah Hollonbeck
3 months ago
Sales and service departments were both great to work with. I bought a used X7, after taking home there were some issues, my sales guy had me bring it in. He looked over everything with me, then his manager came and looked everything over. Josh was able to get me right in with service to find dates that worked for me to have a loaner car. Service was very efficient and addressed all concerns I had.

  Vickie Mize Truitt
4 months ago
I am preparing for a long road trip and needed my 335i X drive serviced. Clinton Wong is my excellent service manager. He embellishes humor with serious analysis of what is needed. He is a joy to work with and I feel confident that the car will perform at its best. He cares about each of his customers. I totally appreciate the service I get. The analysis is straightforward and the virtual presentation allows me to see exactly what they are doing. I would recommend BMW SOUTH. They are the best in the region .

  Chris Miller
a month ago
Had a great experience with my car purchase. The saleperson, Jawad, was great to work with and had excellent communication through the initial inquiry process through a deal being made. The other team members that assisted from the Sales Manager, Product Specialist and Finance were great and didn't feel pressured in the least. Overall, we reached a fair deal and I was very satisfied with my purchase and interactions with the dealership.

  True Arms
3 months ago
These folks not only were incredibly professional, but they also went out of their way to ensure that everything on a car I purchased from a private individual was good to go. Their mobile team was awesome and handled everything they could from my own drive way. I was very impressed and the first time I have ever seen a dealership and maintenance team that was so easy to work with. They have my business!

  Clint Rowden
3 months ago
Moved up from FL 2 years ago, and now use BMW KC South as my place for oil changes and other services/repairs.The latest issue was precipitation leaking into my car, and leaving a puddle in my passenger floorboard.The team investigated, and "fixed" (not cheap) but the problem persisted. I brought the car back in, and my service rep (Clinton Wong) was quick to assure me I wouldn't be charged again for the inspection/troubleshooting.The tech found a clog in my sunroof drain, which they cleared out with some compressed air, and I was able to re-claim my car the same day that I dropped it off.I received no charge, which is highly honorable of them, and now look forward to further rains :fingers-crossed:

  Nicole Lopez
2 months ago
Giuseppe was a real treat to work with. We weren't sure what kind of experience we would receive going to a BMW dealership. When we met Giuseppe while he was shoveling snow and ice from the walkway. We didn't know he would be our sales advisor until he opened the door, shook our hands and said "how can I help?" Knowing that he would help in any capacity around the job gave us a really good feeling. Giuseppe was kind, made us feel comfortable and was pleasant to visit with. He walked us through the buying process with listening ears and wanted to make sure we were taken care of. He answered all of our questions and was receptive to our needs. We left with a really great feeling. Thank you so much Giuseppe!!!! Also a shoutout to Dakota. When Giuseppe was not there, due to his day off, she answered all my questions about the car I was purchasing and made me even more confident that I was purchasing the right car from the right place. Thank you as well.

  Noel Busch
6 months ago
I purchased my first BMW and it was the best experience ever! I worked with Demise and he was absolutely wonderful. He answered all my questions with certainty and never led me wrong. I absolutely love my new car and have never felt more confident in a purchase thanks to Demise!