AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Olivia Castro
a month ago
The cashier/worker in the front could have been a bit more considerate as we needed only one part, small as the palm of my tiny hand, a literal OIL CAP, and he refused to let us in as OTHER CUSTOMERS WERE STILL ALLOWED TO SHOP. They close at 7:00 pm. It wasn t even 7 yet. This associate proceeds to stand at the door as we re driving off to tell us we re closed but you close at 7:00 pm Okay. Extremely disappointing AutoZone, do better for loyal customers, please.

  Mirena Briggs
2 months ago
The parking lot was a zoo. People just parked anywhere, everywhere...a truck came in to deliver and ended up having to block the ONLY exit cuz of the craziness in the parking lot.That's my ONLY complaint here, though, and the people in the store do not get paid enough to play traffic control, I'm sure.Inside, the store was clean, organized, well-stocked, and every employee I interacted with was friendly and efficient.

  Watts
a month ago
The bald head man with glasses is very rude and unprofessional. If you don t like your job don t take it out on customers with your nasty attitude.

  christian morris
a month ago
Cannot process warranty for a part on my car and the part has a one year warranty. I have not owned the vehicle I am driving for more than 8 months

  Robert Bivens (Rob)
4 days ago
The staff is worthless wish I never had to get a part from them again

  Bryan Banuelos
a month ago
Bald headed dude up front locked the doors 6 mins before close and all I needed was one part I checked online for that that had in stock.

  Marilyn Brown
8 months ago
Today I came and Andrew F gave me the best Customer Service Ever! He helped me get the correct item and even walked me to my car and got it all done safely for me...this experience was Awesome!! Thanks Andrew!

  litdell goodwin
4 months ago
Non professional.....didn't do what they said and stay high on the job the whole store just garbage

  Shaun Morton
5 months ago
They never have what I want, and I end up having to go to a location that's not near me.

  Yelloo Boy
7 months ago
Return ac compressor for my dodge charge haven t received refund will be contacting general manager am and already contacte bank. Shout out to the owner

  Iveth Alfaro
a year ago
So, I want to say that the prices are good, but the two ladies that were there took a smoke break every 10-15 mins. When I came in to the store they were outside (about 19� ) and smoking (both of them) and said "we'll be right in". When I purchased the battery the girl said "we can't help you change it because we both have the flu" which was kind of odd. They kindly handed me a case with tools so I cool carry the battery and tools outside by myself. What kinda made me feel uncomfortable was that when I was changing the battery, they both came outside to smoke another cigarette while they waved and smiled at me. They declined to help me change a car battery (which I'm capable of doing myself)Bottom line is that I'm sure at another store I probably would have gotten some help to finish my task faster and I'm not entirely sure that purchases include installation. But these ladies either put in a little effort in keeping that job. Or stop being so clinical about their hobbies and personal habits during work hours. Not recommended at all if I go there again and find these two ladies, I'm most definitely walking out and go someplace else.

  Joetta Hensley
9 months ago
Very friendly very busy went in to get a thermostat for my daughter's car a Dodge Durango brought in the original no longer makes that one so we got the one closest looked like it to fit but thank you for the help and I put it in and it works great Thank you

  PurpleKisses FlowerBomb
11 months ago
Stopped in today, and , Andrew was EXCELLENT!! He was very helpful and assisted me with exactly what I needed.

  Kourtney McCrary
a year ago
The staff is professional and helpful, often times exceeding the expectation. I always use this location for my car needs. Thank you for being the best!

  Greg Hyatt
a year ago
The store is decently stocked, but when my friend and I went in to purchase parts, we were given an incomplete set (which happens, I understand that mistakes occur) but when we immediately returned to the store to get the missing parts (that we paid for) the sales associate tried to blame us, even though we had a receipt and the rent-a-cop decided to chime in as well, speaking down to us and making bigoted comments. Definitely not returning to this location again.

  Lisa Larimore
4 years ago
I wish I could give zero stars. I needed a list of things for my car. The man that "helped" me was LAZY! I told him what I needed. He slowly put the items in the system then would print a ticket. When finished he handed me the tickets. In shock I said I wanted to buy the items. He gave me the craziest look. I asked if he was going to get the items so I could buy them. He said "you didn't say you wanted to buy them" After a few more " you didn't say", I left. After spending over 30 minutes there, it was almost closing time. I knew there was another one not too far away. Google found and called the number for me. The man that answered said he would wait for me and get the things I needed. (look for their review) . I will never go back to this location. Go to the one on Truman Rd. It's worth it!

  Jonathan smith
3 years ago
We were visiting my son in Kansas City (We are from Nashville) and our battery went dead. The young lady (Krista I think it was) was very helpful, found the battery and was going to even install it for me. No need as I'm and ex auto mechanic. Very polite lady and good service in time of need. Good price on the battery too.

  Rhonda
8 months ago
Those ladies were helpful and knowledgeable. Put my battery in quickly and efficiently.

  Robert Dotcom Jackson
7 months ago
Good selection of auto parts, decent prices and helpful staff to lookup parts. They have loaner tools which is a bonus.

  Kemieka Smith
a year ago
Tish was very helpful went out her way in the heat to help with my aunt AC thanks love we really appreciate you we need more people around like her

  Luke Edmondson
a year ago
I was impressed by the courteous and friendly staff. however it is in a horrible area of town. I went in to get a battery charged and unfortunately they said the charger was down and had been for a few weeks.

  Chip Anderson
6 years ago
Whoever the extremely awesome young lady was that was working on Monday 3/12 (I believe she had just transferred) shared some good news she got regarding her job yesterday. We high fived and I bought my goo-gone. It was cool. She was so pleasant - whoever that is - keep her happy - she turned my day around with her awesome attitudes.

  vbhgyhfx v
2 years ago
The big light skinned guy is rude and dismissive and seems to not like his job. He's got a sour attitude every time i go in. He lacks courtesy, customer service skills, and common decency.

  Shannon Artis
2 years ago
My vehicle broke down in their parking lot. The battery that I took in to be charged ended up being no good. Traveling from California and finally making it here to Missouri after breaking down and the vehicle being in the shop for a month I was broke and didn't really know anyone here in Kansas City. The manager was so amazing and helped us with for and use of the bathroom while we tried to figure out what to do since we were broke after passing 800.00 to get it fixed. At the end of the day the manager and a couple other employees came out with a new battery and put it in for is and took the no good one. Unfortunately it ended up being the starter also which we had just had replaced. But the service and compassion if the employees at this location was beyond great. By far was the best service from any auto store I've been to .... Especially O'Riley....

  David Moore
3 years ago
Stopped in to get a windshield wiper Male Clerk , was friendly and helpful but, after I purchased it I decided, to return inside and get a little more better quality one. But, was helped by a young lady, who was very short and rude with me when , I was trying to explain my wanting to exchange for a better quality windshield wiper!

  Jim boyer
2 years ago
Despite the obvious fact that the guys working are not the ones who are smart enough to ask for weekends off we got what we needed. They're doing good, give them some slack. Somebody's got to work Saturday...no problems!

  Jeanette Littleton
2 years ago
I came in and asked to purchase a brake light and Joe, at the counter, automatically says, "Do you want me to put it on for you?" The car, my daughter's car, wasn't there, but he told me if she brought it over he'd take care of it for her. And he did. Joe was an amazing blessing. This AutoZone is my go-to place any time I have a car need. They're so helpful!

  Uncle Robb
a year ago
Not a fan of O'Reilly because quality of parts in stock. Not everything works in plastic form. Triples time invested to change same part 3 times. Advanced had cast metal not plastic and fixed in one change.

  Django blood
3 years ago
I bought my audi to recharge my battery employee told me he didn't have the tool to unbolt my battery which was a lie,Employees are rude act like they cant come outside and help because they are cold shouldn't be working there if you cant help customers find what they are looking for especially for vehicles will never go to that location again get better employees who actually love what they are doing.

  Pann McCoy
3 years ago
The workers are aggravatingly low and unassuming, never intentional to help the patrons. the place is always packed with people, who are left standing for long periods of time, while they laugh and talk to one another. I'd rather drive all the way to Warnall Rd B4 I go to this location.