AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christie K.
2 weeks ago
So unprofessional!!! The girl (Tish) was making doctors appointments while I was asking for a part on my car..Not only that the guy was eating Mc Donald s at the register.. She (Tish) was using all kinds of profanity smh ... also talking awful about the staff!!

  Kav Heidary
a month ago
I am a commercial account holder and spend about $40k a year at rue wornall location down the street. Went in today to pick up a part, and the manager yelled at me for asking her to help me. I was standing there for a while and she kept walking past me and going and talking and laughing with her colleague and didnt seem like she was busy at all. Extremely rude. Will be reporting Tish the store manager to the regional manager.

  Yamileth Rodas
3 days ago
I always find what I need! thanks for being kind!

  Jeff Whealen
2 months ago
This is the worst Autozone in the KC Metro. I ordered 2 idler pulleys online and picked these items up in store. The order was ready within 15 minutes. When I got home, one of the pulley's bearing was seized. It would not move at all. I called the store to ask for another one, I was informed they didn't have any more of them and that I could not return the item I just picked up 5 minutes prior. At this time, I had to go to O'Rielly Auto parts as no Autozone's in my area had this particular part. After finishing my job, I went to the store to return the part. I was informed the manager of the store said I was unable to return this part. I was not even able to use the 1 year warranty to even exchange the part. To my knowledge only electrical parts cannot be returned, but this part was bad out of the box. This sealed bearing would not spin. I called corporate online support number and was informed they should take the part back. I was contacted by the district manager who also confirmed I should have been able to return the item. He was able to resolve the issue(thankfully), but overall this was frustrating experience. I have NEVER had this issue returning a part that was bad out of the box. This has pushed me to never use Autozone again. This store has forced me to use other auto parts stores.

  Mario Cooper
3 months ago
the Worst store to order anything from online. They will fake like they tried to deliver the item just so they can charge you a delivery fee and keep the money. send you a email asking if u can pick it up from store. If no response in 2 minutes (literally) they will automatically refund the money back onto your card and you will have to wait 5-7 business days for a refund of your money. They are Terrible

  Sam Heidary
a month ago
I have a commercial account for many years but I never use 63rd and Troost because of the customer service and today when I went there couple people in the back talking chatting laughing loud one person was in the cashier and I stay on the line until my turn and he said I m sorry you have to wait for COMMERCIAL account nobody showed up for a long time until the lady she passed me I say hello and she didn t look at me and she didn t respond and she start talking to the other Autozone employee I just asked her mom would you please tell me is anyone available in COMMERCIAL account? I m here for very long time. She said wait somebody s gonna be with you. I told her I m here enough I need tlak to somebody in commercial. unfortunately, she was a manager and I never use Autozone 63rd and Troost again.

  Kristall Pruitt
4 months ago
Tish was so helpful and friendly and referred me to the mechanic who could actually get the job done. Definitely will return.

  Beverly Brown
7 months ago
Staff very friendly, I was helped and I asked if he could help with putting my Coolant in my truck. He abliged with no problems Thank you for your help, you are appreciated.

  Karen Boyd
4 months ago
I had to check my transmission fluid and the helped me too keep my car running... AGOPHE

  Felicia Wilson
3 months ago
Received great service from a wonderful young lady.

  Ne'Yonne Hightower
a year ago
The man in the store helped me out a lot. I had no idea what I was doing and he had all the knowledge. He made things very easy for me. I would recommend this location above all other!

  sage2001 (sage2001)
7 months ago
Waited 2 hours for my battery to charge only for a staff member to tell me that "it wasn't even connected to the charger". They're severely short-staffed, but this is unacceptible.

  Thomas Moran
5 months ago
Just called cause I'm trying to fix my vehicle and the person who answered was really rude and not very helpful

  Brenda BC Castleberry
7 months ago
Told the man what type of car I had and what I needed and was still given the wrong part and when I brought up the fact that it looked like the wrong part I was told I was wrong.Ended up having to make another trip back up there to get the correct one. Wasted time.

  Takiyah Johnson
7 months ago
I love autozone Tish help me out today with my battery very much helpful an David as well as Trey made me not want to leave its so much kindness in there

  Linda Jones
8 months ago
They see you looking around, trying to find things. When you look at them, they turn their heads. Need more customer service skills, just saying.

  Alexander Polaski
5 months ago
Kenya T was very helpful fixing a problem with my gas cap order.

  Leighton Bradley
11 months ago
Was great help. Figured out the issue, had the right battery & installed it in a timely manner while being busy. Shoutout to these guys!

  Scott Guthrie
a year ago
What AMAZING customer service! We called the AutoZone customer service line, which answered all our questions about the website, and then directed us to our local store where we met Kristy! Kristy not only found the part we were looking for but was able to address our installation concerns about the break booster check valve location. We also quizzed her about bench bleeding the brake master cylinder and she was able to assure us we had done it correctly!! Thanks to the people on the call line and Kristy of the AutoZone on 63rd! Truly great customer service and an answered prayer!!

  David Weddle
a year ago
i like this one better than the other Autozones. Better than the competitors such as Advance, O'Reilly, etc. I like to check my OBD readouts, charging system check. They do it quickly, and helped me fix my problem quickly. Much better than YouTube gurus, forums, local sages, etc. Like this store a lot. Not as cheap as eBay or Amazon, but I like the convenience. I put my plugs and wires on right out front. Sure beats getting robbed by local shops!

  Keleigh Crouthers
a year ago
I pulled up to this place at 8:19 and the person inside locked the door behind them as soon as i pulled up, seconds after coming inside .. they close at 9. Big thumbs down

  Quin
a year ago
Dale was excellent. He informed me about a deal going on and went out of his way and take the extra mile and look. Genuine and honest hard worker.

  Ron Myers
2 years ago
We were able to view the part at the store in screen before purchase. They didn't have it but put it on reserve for me at another store. I drove over and it was waiting. Good job.

  Sasha Minx
a year ago
Depending on the staff u get kids the level of service for that dayI like they have more women at this location than before.

  Crystal
2 years ago
Went there to replace a battery and they tried giving me a battery 2/3 the size of the original. I asked if it was going to fit and the guy just answers (after seeing the original) 'that's the one that came up.' I looked up on the autozone site and found the correct one and had to point out the size difference. I'm not concerned what comes up on the system if it does not match the one right in front of us.

  Lara Neal
3 years ago
Janae was awesome at this store! Our order didn't come proper and I lost the receipt! She looked it up by phone number so she could get my order straightened out! Excellent customer service!

  Nathan Taylor
3 months ago
Very nice staff

  Lisa Sierra
2 years ago
Always have what we need and helpful staff.

  David Celichowski
a year ago
From parts to great service, this is your best auto shop for what you need. The staff is friendly, and willing to help answer any questions you have.

  Kay Sledge
3 years ago
Totally ignored by one sales associate and the other one told me to talk to the "old man" who ignored me first. All I needed was help with the battery in my key fob. I'm an old lady in house shoes. Guess I needed to be younger in heels to get any service there. I could breakdown in front of their shop and still walk around the corner in a blizzard to O'reilly's where they had no problem helping my grey haired self out. THANK YOU O'REILLY'S!!