Pro Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Beattie
a month ago
They had to fix my Captive engine. It took a little bit longer than they expected. But it is running. I will take it there for now on.

  Maria Zuccarini
2 years ago
I took my car here to have something in my steering wheel repaired, they were able to fit me in same day and quoted me the best price. Stacey at the front was very helpful and kind. I had to wait inside while my car was being fixed and was fully prepared to wait however long i needed to. The mechanic working on my car even stayed through their lunch so i wouldnt have to wait longer which was so kind! I will absolutely be returning if mycar needs anything else in the future!Service: Steering & suspension repair

  Kevin Reeves
a year ago
My 78 year old mother took her car in because the A/C wasn't working. They looked at it and said it would cost $1,200 to fix it, and charged her 140$ to look at it. She took it somewhere else for a second opinion and they said it would cost $600 to fix it and charged her 0$ to look at it.. This makes me so mad, I'd never recommend this place to anyone. They took advantage of my mother..

  Rachel D. Coomer
a year ago
Pro Auto is always close to being the most expensive!!! In saying that I must say, you will definitely get what you pay for!!!! Jim has always been 100% honest, and the boys in back are well trained and knowledged!!! Pro Auto is the shop y'all need

  Lauren Bayles
4 years ago
They're awesome! I called to get my sketchy car checked out so I could go home for the holiday. They were so kind and fit me in that day, once I got there they took my car straight back. They could have easily taken advantage of me, but they assured me my car didn't need any immediate repairs and I was good to go. I'm so grateful for them, would highly recommend!

  Joshua Carbaugh
a year ago
Family owned, honest staff and great to work with. Have had multiple makes of cars from jeep, Ford, gmc, Chevy and even Audi. They did a great job working on all of them.

  Jessica Nienaber
4 years ago
Once again, a perfect job well done!They changed the brakes and they did need to be replaced every one of them. Personable and knowledgeable. They were prepared and knew exactly what to do.The extra mile....Jim and Stacey always go the extra mile!!! I ve been a loyal, satisfied customer for many years. They always step up, show their integrity and resolve my issue. As always, they put the customer first! Thanks guys!!! It is obvious the customers are why they continue to do what they do and why they truly love their careers. Thank you again, Stacey and Jim!Very professional and knowledgeable great experience!Stacey is amazing! Jim is awesome! They make their customers feel welcome, they are always priced better than their competitors. They always get me in fast and can fix any problem I have with my vehicle.

  KenzieCole
2 years ago
I recently had purchased a 2011 range rover and had some issues with my coolant system. I wanted them to look at the problem and give me a quote. He said he was unable to evaluate the problem without taking the car apart charging me $90 an hour which ended up being more like $131 an hour. Just to look and tell me information. They over changed me because I toldThem I found a cheaper place. I won t be going back.Service: Air conditioning

  H Sprigg
7 years ago
Do not go!! They are scam artists! I went in for an oil change and tail light bulb change. I brought in the light bulb for them. It only needed one. A few days later, I was pulled over because the entire tail light was out. I paid $16 for them to screw in a light bulb and discovered it wasn't done properly! I called in. The lady was beyond rude and told me that since I didn't buy their light bulb, it probably shorted the circuits, and I would have to pay them to fix it. Are you kidding me? No way! I took it to Jackson Tire Center. They found out the tail light wasn't plugged back in! That's all! A basic, basic, simple step. They also discovered that my oil was a pint and a half low!!! Theft at best. Oh and my friend's car was over a pint low as well after an oil change at pro auto. They charged her $800 for break pads and some other break related things. We found out that another place would have done it for much cheaper. Bad people. Bad mechanics.Jackson Tire Center fixed their mistakes for me for free after I told them what happened. Those are true mechanics that don't prey on young women. I will never go back to Pro Auto and will advocate against anyone in the area going there.

  J.D. Walck
3 years ago
Whelp three swings and three strikes. 1) after diagnosis, their labor quote and part markup was high, but the job was easy. Even though I paid for diagnosis, they gave me the wrong part numbers making it difficult for me to do it myself. Once I figured out the correct parts, the fix took 15 minutes and cost a fraction of the quote for parts. 2) they quoted over book for a job and I went somewhere else. 3) Had brakes acting up weird on a vehicle. Had Pro-Auto check them the day before a road trip. Got the all clear. Brakes failed mid trip the next day. Left me stranded 90 minutes away.

  EDDIE Cauthon
5 years ago
Not very happy with their ability to communicate with me. Told me they would have my jeep done on thursday, I had it towed to thier shop on monday. Friday morning I called to check on the progress and was informed they havnt gotten to it yet. Receptionist informed me the their mechanic took off for a week due to his wifes pregnancy and that it would be next week before they could even look at it. After I got off the phone I contacted another shop thats bigger and better equipt with mechanics, having to pay another tow bill to move it to this new shop. In the meantime Staci from Pro Auto calls back and informs me that they wouldnt even to be able to get to it for another 2 weeks, stating they just dont have the mechanics to get the job done, that they book two weeks out. Which in my opinion is a piss excuse for how they run their buisness. Lack of communication and irresponsibility in the way they do buisness was my sign to move on. I would never recondmend pro auto to do any real mechanic work on any ones car except maybe oil changes but then I hear they're sketchy at that, leaving cars low on oil and some even blowing up after full engine replacement.

  Kelsea Emmons
5 years ago
Very pleased with the service I received! I was able to get my car in quickly and pick it up within 24 hours. Jim and Stacy were great! I would definitely recommend Pro Auto Service!

  Matt Lynn
6 years ago
I brought my car there because it was making a loud squeaking noise that sounded like a belt. Also the engine light was on. Without running a diagnostic test, Pro Auto determined that the issue was an AC compressor. They assured me that it wasn't a belt. A day later, the timing belt broke causing damage to the whole engine. Now our car is worthless. This could have been prevented. Not happy with the outcome and I highly recommend going anywhere else in Cape.

  Marcus Bond
5 years ago
As a long-time customer, I keep coming back because they do excellent work. When they fix it, it stays fixed. They have helped me keep my truck running past 300,000 miles now.

  Brooks Hente
3 months ago
Great people and quality work!

  Mike Ranciglio
6 years ago
Gave me a very fast and prompt look at an extremely weird issue and billed me a very fair amount. They are also nice people. Would definitely recommend!!!

  Chelsea Suver
5 years ago
Very helpful did a great job. I highly recommend them. Fixed my Passat which allot of mechanics won't work on.

  Jenny Schaefer
5 years ago
I highly recommend them!! My son is a college student and they have taken amazing care of him. Nice professional staff!

  Annalise Mcclearn
8 years ago
My engine blew so I took my car their to have them put in a used engine. Paid an arm and a leg got it back the SAME DAY I WAS SITTING ON THE Side OF THE ROAD With A BROKEN Down CAR !!!! One extremely pissed off first and last time customer

  Diana Ingemanson
6 years ago
Only place I trust my vehicle to be serviced. I've been taking my different vehicles here for decades. Trustworthy and fair service.

  D
2 years ago
Great service. A little expensive, but they get the job done right and that's worth paying for.

  David Ludolph
a year ago
One of the few places of not the only one that I can trust the people working on my car.

  Princess Alaynia
2 years ago
The lady at the desk is rude and very unpleasant to deal with worst experience ever i was over Charged and had to bring car bck less than a week only to have to wait another week for them to fix what was supposed to be fixed don't waste your time or money here !!!

  Brayden Herdic
5 years ago
Stacy was extremely rude to me on the phone. And the problem I had them fix reoccurred a month later. I wouldn t recommend.

  Shane Sprouse
3 years ago
Well done everyone! Exceptional service, quick service and all around great place for all your automotive repairs!

  Ms. stonei
a year ago
Charged me a $239.00 check out fee

  John W. Bechtel II
6 years ago
They've worked fast and given good prices everytime I've used them.

  Noah S
2 years ago
If you don t know what your car needs/ what you re talking about they will mess your car up for that money Service: Oil changeService: Oil change

  justin gallamore
3 years ago
Great knowledgeable people who can help you with all your mechanical needs.

  Brady Gilliland
a year ago
Good service, very high pricesService: Electrical repairService: Electrical repair