LeGrand Brothers Transmissions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Pham
3 months ago
SO SO HELPFUL! Extremely kind and I could tell they cared for their customers. They repaired my car so fast and at an affordable price. Highly recommend!

  Megan Goncher
2 months ago
We ve used Legrand s transmission for years, and they recently changed hands. The new owner is exceptional, knowledgeable, and conservative in his analysis of what s going on with your vehicle. I highly recommend them, if you unfortunately find yourself questioning your transmission.

  Jenny A
7 months ago
Colt was so helpful. He took time to figure out if he could save me money and did, with a part and not whole new transmission, and my car is running great! They have also done work on my son's Jeep and were very reasonable.

  Anissa
8 months ago
HIGHLY HIGHLY HIGHLY RECOMMEND!!!!Above & Beyond customer service, great price and fast repair! Look no further, this is where you need to go for your transmission needs!!!We were traveling through the area via RV when our towed vehicle "Toad" (Jeep) broke down, leaving us stuck. One call and they knew exactly what the issue was. Understanding our unique situation and our need to move on due to a family illness, they immediately ordered our parts and fit us in and got us running right away.If I could give them 100 stars, I would!!Thank you Colt, you are a true Rock Star!! God bless you and your family!!Thank you LeGrand Brothers Transmission!!!!

  Kelli Conner
7 months ago
This shop was right where I needed it when my car decided to mess up. They were swift with helping me and figuring out the problem with my car while I consoled my kiddos and doggie. It's amazing how this shop treated me like a person and got everything taken care of. THANK YOU LeGrand Brothers!!!

  justin burns
6 months ago
Absolutely great place to do business with. They put in my Trans on my 01 cummins and I couldn't be happier. They said they'd have it done in 2 weeks and they acctually got it done in about 11 days. I'll never go anywhere else period.

  carissa
a year ago
Legrand is Trustworthy and well priced. I had some work done here last year and Rebecca and the crew did such an amazing job. I had taken my car to other places and they had given me temporary fixes and it had cost a lot of money. By the time i came to legrands i was weary of being jerked around again. Legrand does not disappoint they fixed my transmission issues and i paid less than i had at other places. I wish id gone to Legrand first! So of course, when i needed to get more work done for a different issue i came back to them! Again they took great care of me. They got the work done way faster than i had anticipated. When it comes to price Most places will kill you on labor costs but in my experience legrand is efficent and they get the job done quickly and correctly. I cant say enough (obviously) about how well they've taken care of my vehicle and in essence my family. I know when i leave their business that my car is safe and therefore my child is safe. As a parent its so important to have people you can count on. We all lead busy lives and dont have time or money to waste. If you are a potential customer, call Legrand they will take good care of you.

  Jamie McCain
6 months ago
Great place! Honest wholesome employees! They made things so easy for me!

  Jackie Mae
a year ago
The people here were very friendly and professional, I felt taken care of here. Not to mention, they are the ONLY place I could find in the area who would do a transmission fluid change on a CVT. Not even the dealers would do it, but this place treated it as being no big deal. It also ended up being cheaper than what I was quoted, which is awesome! My car is running quieter and at lower RPM s now, they did exactly what I needed. Will definitely be coming back here for all of my transmission maintenance and needs!Service: Transmission

  Noland Moore
9 months ago
Mr. Tate worked on my vehicle and updated me on everything. Their prices were fair and the receptionists were very nice every time.

  Brad Key
a year ago
Very fast and efficient in working my van in getting a new transmission and fixed some computer problems too! It came to $4008 and they let me pay it off weekly which was such a relief! Highly recommend!Service: TransmissionService: Transmission

  Stacey Stewart
3 years ago
I took my Kia Soul to this place out of the recommendation of the dealership. They were supposed to be knowledgeable on working on these cars. Josh the manager made a deal with me that for 500 he would pull the transmission to fix the small slow leak from the front pump. If it turned out to be something serious he said he would put it back in and only charge me $200. I agreed to this not knowing that there was a possibility that they would completely mess up my car. They replace the seal twice and on the second time they sent me home 2 hours away where I barely made it home and had to be towed because the transmission was leaving a streak it was leaking so bad. He had informed me to get it pulled over at any signs a leak which was a tell tale sign to me that he was not confident the car was fixed. It was not. I was sent on my way to get out of their hair. Not only did they destroy my car he added an extra $200 making it a total of $700 when I went to pay but when I asked why it was higher the 200 was instantly waived. It would cost too much to have it towed back to them and I have no reason to believe they would be able to fix it on the third try. It had been revealed to me by them that they had worked on another Kia Soul previously that after they worked on it it wouldn't hold a seal. That would have been great information to have been told before I agreed to let them work on the car. Now I get to pay off this car while it sits in my driveway useless and I have no vehicle to drive. The dealership has been informed to not send anyone else here for this to happen to them. When I called and let the receptionist Rebecca know what had happened with the car and I told her I felt like they had messed the car up she actually laughed at me. She thought my situation was hilarious. I thought this place had a good reputation and I believe this is another one of those sad instances where a father builds a good reputation for his business and the children destroy it. had I known they had no idea how to work on this car there's no way I would have let them work on it. Josh the manager knew he had screwed me over so he has decided to hide behind his hateful receptionist and not return calls. at the very least he should have returned 300 out of the five to honor the original deal but I haven't even bothered to ask that after being laughed at. I thought these were good people but I was wrong.Service: Transmission

  Brad Lankford
3 years ago
I brought my Honda to this shop because I needed a transmission sensor replaced, I knew exactly what part it was and bought it myself. They took the car in and charged me $180 to replace the sensor (which is as simple as getting under the car, disconnecting/unscrewing the old sensor and putting the new one in its' place), but that's not what upset me. The new sensor set off a check engine light a few weeks later and I brought the car back, where they charged me another $200 in labor. My car was at their lot for four days before they even looked at it. They claimed that the sensor had gotten water in it and shorted out, so they supposedly dried it out and put some grease around it to keep the water out (I don't know why they didn't do that in the first place). It has been about 7 days since I got the car back, and my check engine light went off again for the same reason a couple days ago. This time I decided to go to the Honda dealership, because they would at least hopefully know what they were doing. The dealership tech told me that there is no way water would be able to get in the sensor or cause any issues if it did, and that the problem is the sensor was for Hondas in general and did not put out the correct voltage for my exact year and model. That's on me because I bought the part, but I still think it was ridiculous for them to charge me $200 to do something that they should have done in the first place. Looks like they just cleared the engine code and hoped it wouldn t come back. I am a college student without very much money, that $380 put a big hole in my pocket- I was without my car for five days also for that $200 service- and now I m out of more money because I had to go to the dealership for them to fix it correctly.Services: Transmission, Auto engine diagnostic

  Bev Cody
4 years ago
I received EXCELLENT service and Rebecca went above and beyond the call of duty in assisting me. I would recommend LeGrand Brothers to everyone. The staff was thorough, detailed and HONEST. They only charged $48 to diagnose my vehicle s problems. That s 1/2 the price the dealer charged. LeGrand Brothers are no nonsense mechanics and won't oversell a job like other places. I highly recommend LeGrand Brothers to everyone. They are the real deal !!!!

  Martin Meier
a month ago
Friendly and knowledgeable. Highly recommended

  Ainsley Hammond
2 years ago
This place, the service, and the people were fantastic! I had driven from Virginia to Cape Girardeau with my daughter for her college audition. The night before we were to drive back to Virginia, my Escape Transmission Fault light came in. I called 8 other businesses to try to get in the next day. None could get me in. My husband was researching where I should take it online in Virginia and told me to call LeGrange. I called and spoke to Rebecca. She was a godsend. Told me to come on in and they would look it over before I left for Virginia. They checked it out, then very carefully explained the problem and all viable solutions. Fair pricing, and I made it back home. Not only all this, but we may be using them for drop-in service in near future! Seriously recommend them- exemplorary service! If my daughter ends up going to college there, this will be the only place that her dad and I will have her take her car for service! Cannot thank them enough!!Service: Transmission

  Isaac Rocheville
3 years ago
Brought my car here after what I thought was fluid replacement and transmission issues. Ended up sitting there for two weeks, and had to call multiple times myself to receive an update. Charged me $100 to "drive my car around and see if they could tell what was wrong." After two weeks, I called yet again and was informed my fluids were "totally fine" but transmission was shot and needed to be replaced for $3200. Charged me another $40 (still don't know what for). Took my car to Plaza on N Kingshighway where I was told my oil, transmission fluid, and coolant all needed changed. Ball joint was completed damaged as well. Was able to get everything fixed for $600. After reading reviews, I can see this place has a history of f*cking over college students. Never again will I come back here nor should anyone else.Service: Transmission

  Nathan Sutton
6 years ago
Stay away!!!! I had a mechanic curse at me and call me a liar I tried to contact the owner three different times regarding the incident and he never called me back. If they quote you a "it won't go over this" price trust me it will be that price and they will "find something wrong" to make sure it's that price. It took a solid month to get it back as well. They also decided to put my stereo unit face on that was taken off when I arrived there and proceeded to mess with every setting on my stereo and amps and now my door speaker doesn't work. Thanks for the property damage!!Do yourself a favor and run away from this place!!!!

  Amber Sneddon
5 years ago
Absolutely Amazing customer service and they actually listen to your concerns with your vehicle. They truly care about and respect our military which is sadly becoming a rare thing. They fixed my new problem as well as an old problem that no other shop could find!! Definitely have a life long customer. Thank you so much y'all!!!!

  Tyler
8 years ago
They kept my car for two days, couldn't find the problem then left me to pay $157 for labor. They said the total would be $230 for the part being fixed now I lose $157 and didn't get any answers. Told me to take it to the dealership which charges $93 to diagnose the problem, overall terrible experience.

  Mike Martin
3 years ago
We had an associate take a vehicle there for an estimate. The estimate was almost $4,000 so she wasn t sure what to do and left the vehicle there (vehicles only worth several thousand unrepaired). It was somewhat forgotten and sat there for several months. Employee went to pick up and Le Grande wants almost $5,000 for storage . Employee did indeed sign the paperwork for the repair estimate to be given which does include the storage/bailment clause so our fault there. The real issue is that Le Grande says they have called more than 20 times, mailed letters and emailed . Phone numbers, addresses confirmed to be correct with our GM. We have pulled phone records for 3 months and not 1 phone call from them either to office phone or managers mobile phone. We spent hundreds with our IT department to confirm not 1 email was sent and nothing was ever received in the mail. We have now involved our lawyer about this to try and find a resolution. I certainly would strongly urge anyone to reconsider taking a vehicle to any business that engages in this kind of deceitful and despicable behavior like LeGrand. I have spoken to several local business owners and have heard 1 similar story and feel strongly that the others will never use them again, including one of their more valuable long time customers who is a friend of mine. I can t emphasize enough how ridiculous this situation is, but it s the course of action they chose to pursue so we ll see what our lawyer comes up with. At a minimum I ve authorized our lawyer to spend at least $5K litigating just to keep LGT from treating anyone else like this in the future. Terrible business practices. Absolutely terrible.

  Devan Stafford
3 years ago
Went to the shop for a simple fluid change. Told em it was acting weird before I brought it there. The "tech" said it was fine shifted normal, didn't feel wrong etc. Well the broke the reverse light sensor and told me it was fine to drive without it. VW of marion said it's a no go to drive without that sensor. Well it ended up burning my clutch out in the middle of traffic and I had to push it while on the way to the shop for them to fix what they broke. They also wouldn't fix it after destroying the car. Unprofessional and had no idea how to work on a VW. 3 and a half hours of work for a freaking fluid change that cost $290. While breaking stuff on the car and still charging me for it. Please do yourself a favor and go somewhere else even if it's a simple fluid change.Service: Transmission

  Mosab Alaskar
5 years ago
The worst place and service I have ever been to. don t ever let them check your car, they will just tell you the transmission is bad just because they want your money or at least the $40 checking fee. They told me my car transmission must be replaced and they estimated the cost twice what my car worth so I was shocked and paid them the $40 and left. I checked the car on three other shops after that and they all agreed that my car is fine and the transmission in it s perfect shape.Big time liars.

  Shonda Holmes
6 years ago
Great customer service over the phone and in person. They made time to get my car looked at before they left for the night (close to closing) they were very thorough explaining the diagnoses and the gave me an estimate of worst case scenario, which was very helpful!

  Gabriel Y
2 years ago
Called these guys and ask if they could get me a part I needed. Even though they couldn't find the part, I couldn't either, they still took the time to try to help me. Also had my 94 camaro ss trans rebuilt there and they did a great job.

  Spop 4ever
a month ago
Great ppl work hard

  Caribou
4 years ago
I had called DL-Transmissions NOT Legrand Brothers over the phone to get a consultation. When I arrived the women at the desk acted like we had recently spoke over the phone. (I was at the wrong place!!!) What she told me was the one thing she didn t explain over the phone was the diagnosis for my car would cost me 40$! I left my car there thinking I was at the right spot when in fact I was not. I finally realized I had left my car at the wrong place!! I was at LeGrand brothers and not DL transmissions. It was too late. They charged me 40$ to tell me what I already knew (my transmission needed work) but here s the catch, they don t rebuild transmissions or maybe it was the fact that they don t rebuild the type of car I had. They told me no one in the area would, which was a lie. I got in my car to take it to the right place after paying 40$ for Info that I already knew and realized my gear shift was really hard to move. When I made it to DL transmission it was completely off track and nothing could be fixed (after getting my car back two weeks later, after they fixed my transmission without replacing it completely!!!!) we called them back after getting my car and realizing my cover was broken and they said they wouldn t do anything for us. No surprise!! So I paid for a diagnosis (40$) that I already knew. They lied to me when they pretended that they had spoke with me earlier over the phone when I had not spoken to them but a different place of business, they could have easily told me that they had not spoken with me, they broke my cover underneath my gear shift & last but not least told me it would cost 3500$ to replace my transmission with a used one! If you have a Volkswagen don t go to this place. Your wasting your time!! Go to DL transmission and don t get these two mixed up! They are close in distance but two total different businesses!

  Sarah J. Kellogg
4 months ago
Great work at a good price.

  Dal Moore
9 months ago
Absolutely great service from Tate & all the employees there. Highly recommend this shop.Service: TransmissionService: Transmission

  Deborah Swiney
3 months ago
Great Team, always Friendly.