Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Traci Brandt
5 days ago
Southcross auto did a great job replacing my breaks. I was able to get in quickly and the communication they provided was thorough. I have used them before and will use them again!
Mike Zwack
2 months ago
Car broke down during the recent cold spell. I was able to get towed to Southcross Auto near my home. Knowing I wouldn t hear back until Mon. I figured I would be waiting a while to get diagnostics and repairs. I was blown away with how quickly I was back up and running. Luckily no major work needed to be done and I was able to get the vehicle back before returning to work. Service was prompt and staff courteous. Nice to know I have a reliable auto shop nearby for future service needs.
sam lucido
3 months ago
After being loyal to another local shop for many years I grew tired of their high pressure approach to pushing additional work. Every time I took one of my cars in I was presented with a fancy computer display of all the repairs that were "urgently" needed. I'm not one for ignoring preventative maintenance. When presented with the list of "urgently" needed work I became increasingly obligated to research the additional work; which I found to be not-so-urgent.After reading reviews of Southcross Auto and interviewing Steve (the owner) I made the switch to Southcross for all of my family cars. They don't ignore issues I should be aware of; but they fix the problems and do the maintenance I request with quality work for a reasonable price. No pressure for more. So far I'm quite happy with Southcross Auto.
`Laxy clxuds`
5 months ago
The last time my husband and I went here a few weeks ago, the older man at the counter was extremely rude! My husband was asking if they could tell us what is wrong with my car by doing a diagnostic and apparently, if you aren't getting service done by them (which we didn't specifically say we were or weren't), they won't "waste their time"...the guys exact words! We will take all of our business back to EZ Auto in Farmington even though they are always booked out (they're always booked out for a reason, a GOOD reason)!
Jim W.
5 months ago
I ve been looking for a local mechanic since moving back to MN a few years ago and this is the one I ve been looking for. They are friendly, have great communication and follow-up and so far they have been very straight forward with what absolutely needs to be fixed and what might need to be fixed soon or in the future. I ll be returning for any other work that I need to have done on my car when the time comes.Services: Auto A/C recharge, Auto brake repair, Tire rotations, Auto A/C replacement, Brakes, A/C installation & repair, Air conditioning, Auto maintenance, Oil change
Doug Johnson
2 months ago
Very nice staff, and I felt relieved of what was wrong with my vehicle and what the they were going to do in a timely matter!Thank you Olivia and staff, you bet if I have anymore problems ,I will come and see you.
Edwin Heskett
3 months ago
South Cross has serviced our 2004 Grand Cherokee for years, 160,000 miles and going strong. I won t take my vehicle anywhere else for service.
Kris
a week ago
April 2024 This is my third review because I'm a regular customer who now drives from Shakopee to Savage for my auto maintenance and repair needs at Southcross Auto Service. They consistently wow me with their competence, professionalism, can-do attitude, and honesty.February 2023 This is my second review because I now count myself as a regular customer at Southcross Auto Service. I strongly recommend that you do business with Southcross for these reasons:(1) COMPETENCE. Everyone from Olivia (service coordinator, front desk) to Bill (mechanic extraordinaire) to Steve (owner) knows what they are doing. It's refreshing to work with a business that does not cut corners by hiring less experienced people. For many companies, this is a business model for saving money; in fact, I've worked at such companies. Trust me, they are HORRIBLE companies to work at because you know customer service and quality workmanship are not a priority.(2) INTEGRITY. Unlike the service department at the VW dealership (or any other dealership), you will not be sold something your car does not need. Just one example: Three years ago, the local VW service department recommended I purchase new windshield wipers. I declined because I don't drive that much in rain/snow. When I brought my car into Southcross Auto I asked for an estimate on all the items the VW factory recommends be done every 40k miles; after all, it had been three years since I had that kind of work done. When Steve (owner) got to the windshield wipers, instead of recommending new wipers, he asked: "How are they working right now?" Three years after VW recommended I get new wipers, I told him: "They're working fine." To which he responded: "Then there's no need to replace them." How's THAT for integrity?! He did the same with a couple of other items listed on the 40k maintenance schedule; in fact, it was a couple of high-priced items that don't need to be replaced unless they're showing wear or cracks...items that could have made Steve more money!(3) LOCAL BUSINESS. Avoid the chains because your money does not remain in the community, it goes to corporate headquarters based in another state. Additionally, when you do business with a chain, you're dealing with policies and procedures that the manager has ZERO control over. That's not the case when you do business with a locally owned and operated business like Southcross Auto Service. You're dealing with Steve, the owner - and if not Steve, you're dealing with people who report directly to Steve. That's not the case at Discount Tire, Jiffy Lube, or any auto dealership. Additionally, locally owned and operated businesses just have a different feel than the chains. I don't know how to describe it. It's just different...in a positive way.I could go on, but this is already too long. Just make an appointment and make yourself a regular customer at Southcross Auto Service, you will not be disappointed!----------May 2022: Excellent service! Fast and friendly! I will be doing business with Southcross Auto Service again AND recommending them to friends and family!Services: General repairs & maintenance, Brakes, Oil change
Helmi Harrington (A World of Accordions)
3 months ago
very friendly service, timely completion, great location for me. I'll be back every time my car needs TLC.many thanks.Helmi Harrington
Kathy Farris
4 months ago
I have been a customer at Southcross for 15 years. The staff are very helpful and I am always satisfied with the service. I highly recommend them!!
Timmy D
a month ago
Came here for the first time on Tuesday (03/12/24). Pleased with the customer service and work done on my vehicle. I'll be back!
Gavin Kroehler
9 months ago
Probably the best auto service experience I ve had. Was given a quote and able to get in right away. Not only did they provide great service but the total at the end came in UNDER the quote. Can t recall the last time that s happened for a fix on a vehicle. I m glad I found a reliable honest place to bring my vehicles when there is an issue. Thanks again!Service: General repairs & maintenance
Timothy Hoffard
9 months ago
The Southcross Auto Team is awesome! Customer service is exceptional as they provide constant updates and explain next steps along with what the cost estimate is going to be. If you re looking to have your vehicle diagnosed and repaired right the first time, this is the place! Thanks Guys!!!Services: Electrical, Engine repairServices: Electrical, Engine repair
shelly knutson
6 months ago
Great service, great value. I wish they would tell me when they call what they recommend to do for future things that need work. I didn't see a recommendation until I picked up the car.
Tracy Schleicher
a month ago
Very helpful, friendly and Quality service.Staff was accommodating and excellent to work with. I would go back and refer others to.
Chuck Miller
5 months ago
Excellent service, got me scheduled in same day, and charged less for battery and installation than others wanted just for the battery, no installation.So good service, good price, and fast.
Mark Gable
5 months ago
Called for an appointment, and they were very rude and not helpful in the least.I spoke with someone that set me on hold for some time and then came back to say that they were scheduling out for three weeks and was very short and rude about it.
Kay Henning
3 months ago
Would recommend to family and friends. Great listener(s) to questions and concerns. Thank you! For the great service.
Ryan Rikke
a year ago
I had brake trouble on my way home from work. I dropped my vehicle off at 4pm, they called the next day around noon with a quote and had the job completed by 4 that day. Awesome service and friendly staff. They also had a loaner car for me, It made the whole process painless.Service: Auto brake replacementService: Auto brake replacement
Alexandria Noble
a month ago
They did great work and very thorough!! Also fast!!
Chad Thomas
3 months ago
Incredible value for an oil change and they're fast. Forget the national chains, shop local.
Gus
a year ago
Southcross is great! I take all my vehicles there. They are honest, practical and fairly priced. No BS sales tactics or anything like that. Just a good, honest, locally owned business.
Travis Steinhouse
4 months ago
Great friendly service. Tire under warranty and fixed with no issues.
Nate Nickell
3 years ago
Steve, Tim and the entire team did a great job taking care of my 2011 Chevy Cruze when I brought it in. They were able to diagnose the problem very quickly and provide an answer to me on how to fix it and gave me an honest and good quote. They took their time to make sure it was done the right way and provided me with updates along the way. While the car was in the shop they gave me a nice and clean courtesy car to use so I wasn t stranded. On top of all of that the customer service was top notch and they truly cared about my situation. I would definitely recommend Southcross for an oil change or a major repair! Great job guys!
Shalonda Foster
8 months ago
Definitely going back great Customer Service if they are working on your vehicle and it may take some time they offer loaner vehicles for free just need a few docs and your good they let you know exactly what the issues are and provide good info and suggestions thank you all
Allan Bauer
a year ago
Steve and his team have been taking care of all of our cars for well over 10 years, and we have been thoroughly happy with both the service and value we have received! Keep up the great work!
Natalie Werness
6 years ago
I always trust Southcross with my auto repairs and maintenance. The staff is always friendly, accommodating and honest. I genuinely feel like they have my best interest in mind! They explain things in-depth and give me options. I have had several urgent needs and they have always managed to fit me in the schedule and even give me a loaner when I'm in a bind. You won't be disappointed!
panda pan
5 months ago
I have been bringing our cars to Steve and his team for years and their service has been both professional and reliable. I appreciate how they inform me of what needs to be done now, what can wait to be done in the near future and what to keep on eye out for down the line....no pressure selling. I just really appreciate their level of customer service, which I value very high. Quality work, honest and trustworthy.
Richard Taylor
7 months ago
I would highly recommend using them for your towing needs. They're very skilled at what they do, friendly and on time!!!
Mary Heintz
2 years ago
I went to Southcross Auto Service in Savage because of previous reviewers' having had positive experiences. My initial service was for an oil change -- but I was informed by Olivia that rear brakes were likely needed, as they appeared to be a safety issue. I looked back in my car file in hand and saw that, indeed, brakes were noted as a future repair. So not only was the service done professionally and timely -- but the fact that they were accurate and didn't try to "pull the wool over my eyes" to make a sale was heartening. I will return for future work and maintenance, Steve. Thank you for being honest.Services: Brakes, Oil change