Thelen Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  L S
3 days ago
Had to bring my CR-V in for service and Jake in the office, who said he was new, jumped through hoops to try and get us taken care of. Great attitude, wonderful customer service. Thanks Jake!

  Susan Matthews
8 months ago
Worst service experience in my life and I am 65! Had a hitch, trans cooler installed, oil change and tire rotation on my 2023 Passport. Ccalled and the Person I spoke with took my number and called me back. He said he needed to consult with parts department to verify prices and how long it would be to get parts in before booking appointment. Phone quote was around $900.00 for parts and labor. Stated tax was not included. Upon arrival price had jumped from around $900.00 to just under $1300.00 . I couldn't recall the persons name who booked it so my point then became null and void. Was told on phone it would take 1 1/2- 2 hours, now I'm told it would be 4-6 hours at least and that I lived too far away for the shuttle service to take me home. Service desk person was mildly apologetic but if the work was to be done that's what I would have to pay.I hadn't eaten so I asked if the courtesy shuttle could drop me at Cracker Barrel, so I could get something to eat and kill some time "Absolutely!"they responded. Pick up time was decided upon and I was assured twice, driver would pick me up shortIy after 1pm.I stood in a hot parking lot waiting for 1 hour after that agreed upon time before calling the dealership to see why no one had come. Another round of "I'm sorry",So when vehicle was finally done 6 1/2 hours later, the bill now had increased again! It was just under $1300. Now he's telling me it's close to $1600.**2023 Hondas have a first year free routine maintenance program. The increase he said was partially due to oil change and tire rotation I added on. When I questioned why I was being charged for that and mentioned the program, the service writer stated "I have never heard of that, who told you that?" Here we go again!! I quickly went to my sales person who said yes that program was genuine but asked me " Was the maintenance wrench lit on your dash?" ( It wasn't) because they (Honda)won't honor that program if it isn't."No one had ever told me that and the sales person said "they (Service desk)should have asked you if it was lit before scheduling it. Sales person then left to see if there was anything that could be done to make things right. More waiting more I'm sorry, nothing we can do blah blah blah. Person who booked my appointment had given me the bad original quote, yet no one "could access that information." I heard more "I'm sorry, nothing we can do " and BS than I could take in what ended up a very long day. I became very unpleasant and that is not my nature.Funny thing the Service writer that finally picked me up from the parking lot, freely admitted things were. " off " in the service department. Stated don't bother trying to call the service dept. as the phone rings all day and no one answers. ( I did have to go through operater to speak to someone to get picked up from the parking lot as service wouldn't answer) He said if you leave a message we MIGHT get back to you in a week or so.The sales department were the only ones to even attempt to help.Yet thier hands were tied ( different entities) and the owner was golfing.The service manager NEVER ONCE approached me.There was finally some "adjustment" to the bill, which reflected they were honoring the free routine maintenance. End bill was just under $1,400.00. $500.00 over phone quote. Needless to say I will never set foot in that dealership again. Doubt that they evencare though. So be forewarned!! Stop in for a quote IN WRITING!!!

  Thomas Randolph
7 months ago
Using the automated phone service is a waste of time. Calls for service are not returned. This has been my experience the last two times.

  Rob Pound
a year ago
Thelen always take good care of my needs provide service when it's most convenient to me. I really value that.

  Chelsea Smith
2 years ago
Awesome service from the folks at Thelen service. Prices are reasonable and fair for parts and labor.

  Kristi C
a year ago
Friendly and helpful staff.

  Matt Petrowski
2 years ago
Good customer support!