Jaguar Sudbury Certified Pre-Owned & Service - Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle OConnell
6 months ago
Jonathan was outstanding. My I-Pace was there for 34 days and during that time he took all of my phone calls, gave me updates via text message, and made sure that my vehicle was completely fixed before getting my car back to me. His customer service was exceptional, and I really appreciate his efforts. So far all is well on day 2. Thanks Jaguar Sudbury!

  Bill Bois
4 months ago
I am very dissatisfied. I dropped off my xk with a convertable top issue. After 5 weeks and no call i finally reached someone after 3 attempts only to be told they did not have anyone familiar with convertables . I picked up the car the next day only to have it be dead in my garage in the morning. After conversations with customer service i had it towed to jaguar in Norwood and after 5 more weeks they found a loose connector. After reseating the connector the car started and they are charging me 2100 for the diagnostics. This was obviously caused by the technician in Sudbury who was attenpting the repair. Jaguar has told me i am out of luck. I must pay the 2100 and now proceed with the origional top repair. I did not expect this level of issues. Very poor service. Still not repaired but out several months and 2100.

  T. Silva
6 months ago
I had a great experience at the Sudbury dealership! The staff was very supportive, attentive, and focused on getting things done the right way. I specially want to give a shoutout to Tom and Lawrence, who went above and beyond to ensure that everything went as smoothly as possible. They provided exceptional service and I would highly recommend this dealership to anyone looking to purchase a vehicle.

  Luke Coviello
8 months ago
Very welcoming and accommodating when I was scheduling. I had annual service done on my XE and they notified me the cooling manifold was leaking (I suspected this, and it's a common issue on these). The work involved in swapping this (removing the supercharger) and extra parts replaced with the job almost amounts to an entire new cooling system so no surprise it was expensive, but Bryson worked with me on the price and I left very happy. They also vacuumed my floor and cleaned my rubber mats which was a nice little extra touch. Overall very satisfied with the experience.

  Daniel Lesage
8 months ago
The wait to get the car in was a little long probably because they re the best.Jonathan was excellent in keeping me informed on the repairs and how he handled everything was top notch, the work that was done was of exceptional quality, they even cleaned my floor mats. I m extremely impressed with the overall experience!

  cameron scaife
7 months ago
I ve had wonderful experiences at JLR Sudbury. Jonathan and Caleb are both super helpful and make the entire experience seamless. After annual maintenance and a few other items my F-Type is running better than ever. Thank you!!

  Ned Stojkovic
10 months ago
For a low battery sign it took 8 days to get back. The worst part that I was kept in the dark and never able to talk to anyone during my wait. Their excuse was oh I was on vacation. So until that guy came back, I did not get my car. Unacceptable!!! No customer service. Will not bring the car back there again. What if it was something more serious then a battery? Wait a month?

  Daniel Cathcart
11 months ago
We went into the dealership hoping we might find the right car. Matt and Lawrence worked a team and were able to provide us with the perfect vehicle. The price was fair, the process surprisingly simple and the net result, we couldn t be happier! Thanks team. You guys rock.

  Peter McMahon
9 months ago
This was our first experience at Jaguar Land, Rover in Sudbury, and we were very pleased! Everybody that we dealt with, and talked to was kind and professional. They turned our car around very quickly for a full yearly service.

  Darryl Servideo
10 months ago
Was In and out for my annual service, everyone was super friendly. I do feel like there was a lack communication on what was involved in the service beside an oil change. Besides that everything went smoothly and pretty fast

  jocelyn Bue
a year ago
I always receive fantastic customer service from the minute I arrive.Ryan and his team go above and beyond to provide that customer service experience. The place is clean and I love the coffee machine it even has lattes!

  Christine Reddick
11 months ago
Amr at Jaguar- Land Rover Sudbury was amazing!! He was super thorough throughout the entire time. His professionalism was one like none other. He made sure every question or concern I had was answered. I would highly recommend him when purchasing your next vehicle.

  Ronnie Fronduto
10 months ago
I have an older Jaguar, there were issues with the vehicle when I was informed by Ryan, " your all set to pick up you're vehicle". After one month of being at the dealership. As soon as I phoned Ryan he and Aya who is the service manager took my vehicle back in and they were very cooperative on getting the issues corrected and gave me a loaner. I must say that both Ryan and Aya handled the situation superbly. I hope all turns out well for me with the service shop, and the tech who worked on my vehicle... Thank you Ryan and to Aya the Service manager

  Bridgette Foley
8 months ago
Services performed that I did not ask for, and said that I didn't need. Told me there were mechanical issues that need work and the service report said the opposite. No response from Service Manager when I reached out for an explanation.

  John Sullivan
11 months ago
Everything about having my car serviced here was excellent. Easy check in, great loaner vehicle, very thorough follow through and overall great service.

  David Kneedler
a year ago
Great experience purchasing a pre-owned vehicle for my son. Fast and efficient process - we drove home the new vehicle within 3 hours of the test drive.

  R S
9 months ago
Excellent customer service. I have never gone to any random shop for car servicing. I always come to this dealership just because I trust them.

  Richard Coombs
a year ago
Very very easy experience when trading up my 18 Lexus IS to a 20 Lexus IS F-Sport. Manny as well as their business manager made the entire experience quick and painless, couldn t ask for more. Thank you Gents!

  Norman Goldberg
a year ago
It was quite poor to say the least. I spoke to the general manager and to the service manager and if they are unable to make improvements in the total service, from reception on up, then they need to bring in an outside person to coordinate the multiple customer service problems

  karen rusk
a year ago
Always a good experience at Jaguar of Sudbury. My new service rep, George Patsouris, is fabulous above & beyond, prompt, personable, professional and knowledgeable!

  Barry Small
a year ago
I had a problem with y car on Saturday and Aya, the manager of service told me to come right in. I can t believe they were waiting for me. Superb service.

  Tony K
8 months ago
What makes a good dealer is the service department, I called yesterday for engine error, they asked me when I can bring the car, my answer tomorrow, I was at the dealer at 7am today, I was greeted with my service adviser Bryson , I felt like I am the only customer, Vern the tech came in to ask me if I want him to take care other problems, Vern has been working on all my Jaguars since the 1994, he is wow the best, by 8:30 the problem solved, Aya the service director came to talk to me if I am happy with the service, wow wow they are the best of the best thank you all.

  Tamara Bond
a year ago
The service staff is outstanding and so is Keith in finance. Thank you Bryson. You all need to train your sales staff.

  Nate Davis
a year ago
Really pleased with Bryson s persistence in getting to the root of the issue and thoroughness in making sure all the necessary repairs were completed and checked.

  Renata Hurley
a year ago
Bryson was very attentive and accommodating. I was very pleased with the service my car received.

  Jay Robby
9 months ago
Outstanding service across the board from making the service appointment to picking up my car.

  Diana Kmiec
8 months ago
They did a great job but communication could have been better.

  Tirtha Chakraborty
a year ago
Ryan and Aya were extremely helpful in updating the navigation system of our F-Pace.

  Jonida Trebinja
a year ago
My service advisor Ryan goes above and beyond! My car always comes back like new.

  Lisa D'Amico
a year ago
Everyone was polite & ready to help. I was helped right away & on my way quickly.