Balise Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bianca Syriac
a month ago
I was able to purchase a 2024 Santa Fe in the monthly price point and included amazing features. Excited for my third row!! Traci was SO quick, transparent and caring. She truly wanted to see me in the best vehicle for my situation. I would highly recommend Traci to friends and families, and excited for my second purchased vehicle from Balise.

  JoAnna Larsen
2 weeks ago
Grateful for a quick and easy experience at Balise Hyundai. Chris definitely helped me overcome a lot of nerves (and questions ) while buying my very first new car. I really went in thinking there was no chance of me walking out with a brand new one. Everyone Chris introduced me to there was super nice.Grateful to Chris Nargi (my salesman) and the whole team.I will update when I have an experience with the service department as well but my mom bought her car here and had nothing but raving reviews about them.

  Shannyn Samuelson
a week ago
I recently bought a car from Chris at Balise Hyundai in Springfield and let me tell you he made the process so easy! Chris really works with all his clients to make sure they are 100% happy with their choice and satisfied with the services, the process was not nearly as stressful as I thought it was going to be. Everything was broken down for me and Chris did his best to make sure I understood everything that was going on. From the moment I stepped onto the lot, his warmth and professionalism were evident. Chris listened attentively to my needs, expertly guiding me through the process with his extensive knowledge of the vehicles. His genuine enthusiasm and dedication to finding the perfect fit for me made the entire experience seamless and enjoyable. His transparency and honesty were refreshing, ensuring I felt confident and informed every step of the way. Thanks to his exceptional service, I drove off the lot in my dream car feeling grateful and thoroughly satisfied. Chris truly exemplifies what it means to be an amazing car salesman.

  Nancy Orth
a month ago
In 2022, I purchased a Sonata from Balise Hyundai in Springfield, MA. Purchasing it was a very good experience, thanks to Brian Ortega, the Product Specialist who assisted us. He is very knowledgeable, communicates clearly and was patient with us. Buying a new car is not easy, but I would go back to Brian as a first option.In addition, I LOVE my Sonata! It s comfortable, handles well, looks good, and there have been no issues in the first two years of owning it. This was expected and is appreciated! The limited free-maintenance plan is generous. We also received substantial 4-year interest-free financing from Balise. Thank you Brian & Balise Hyundai!

  Spencer O'Brien
4 months ago
2 Words, 1 Salesperson - Jonathan Hall. After having a somewhat unpleasant experience at another local Hyundai dealership, I decided to stop into Balise, and I couldn t be happier that I did From the time we shook hands in our initial greeting to pulling off the dealership lot, Jonathan was transparent, kind, knowledgable and worked with me to get a new 2024 Tucson. He went above and beyond from a customer service standpoint, and it made the car buying process an extremely enjoyable one! He constantly reassured me that he wanted me to feel comfortable with every detail of the purchase, and he more than fulfilled that promise.If you re looking to buy a new Hyundai, I highly recommend stopping by Balise and asking for Jonathan - you won t be disappointed that you did, and you ll walk off of the lot feeling 100% satisfied and confident with the complete transparency that Jonathan provides every step of the way. Thanks again, Jonathan!

  Julie Parker
3 weeks ago
We recently purchased a 2024 Santa Cruz. From the very first contact through our out-of-state delivery, Jonathan Hall went above and beyond the call of duty. He is friendly, honest, genuine, professional and clearly had our best interest in mind. He has continued to provide us support after the sale. We would not hesitate to recommend him to anyone in the market for a Hyundai.Thank you Jonathan for all your hard work. We appreciate you.~Steve, Julie & Cocoa

  Tell It Like It Is Review Queen
6 months ago
It was time to get a new car. I really liked the Santa Fe so I decided to head to Balise Hyundai seeing I've been a Balise customer since I moved to Western Mass in 1995. I pre-applied through Hyundai US and was pre-approved instantly. I soon got contacted by Ryan Karas, a salesman at Balise Hyundai. He was very accommodating with my busy schedule. From the moment I walked through that door he made me feel at ease. ( After all, we "All" love car shopping."NOT"Hyundai had already forwarded my credit approval to Balise so it was only a matter of finding the right car for me. Ryan went above and beyond. He was patient and did not push " I don't like pushy so his approach to me was genius". He let me test drive whatever I wanted. It was all about me for the first time ever car shopping. I can't say enough great things about Ryan. He's the new generation of great car salesmen. I'm totally loving how this newer generation treats people. He is young and eager, he takes his time with you and makes you feel like your wants and needs are the " ONLY" things that matter. I found this purchase to be the most pleasant car buying experience I have EVER had and at my age...I've had quite a few cars. His knowledge of every vehicle made by Hyundai was as if there was a Hyundai College and he was at the top of their class. Thank You Ryan & Balise Hyundai. I will refer you to everyone I know who is interested in purchasing a new vehicle. When Ryan came in on his day off to make sure I had a smooth pickup of my new vehicle it really made a difference. I returned a few days later for my inspection sticker and another tutorial and he was just as kind, helpful and patient as the first day we met. Thanks Again Balise. You have an amazing salesman and because of his grace I am now a proud Hyundai owner.

  Kim Crean
3 weeks ago
Jesse Burnham thank you so much for being such a wonderful sales person. This is my fourth car that I have bought from Balise Hyundai in Springfield. I appreciate your honesty. You are always a pleasure to work with!! Never have you pressured me into buying a car. Jesse thank you so much for making my experience at Balise top notch!!I would also like to say thank you to Brian for making my purchase so easy. Love my new car!

  Rolando Barcelo
3 weeks ago
Marcus was the agent that I was assigned and it was a smooth and pleasant experience. Purchasing my first vehicle was quick and easy with Marcus. Great aura and makes sure you are taking care off. Goes above and beyond and cares for his clients. Any questions, he was quick to respond over the phone even on his busy days.

  Regina Moriarty
2 months ago
It s taken me a while to write this review but hopefully better late than never! Was in the market for a new Hyundai Palisade and was having a hard time finding any at dealerships. I called several other dealerships with either no return phone calls or limited customer service. I was lucky to land with Chris at Balise Springfield. He was nothing but helpful and accommodating throughout the whole process. From answering my questions, to working with my schedule, to being gracious with a last minute change in the trim level I wanted, to advocating for me throughout the process I could go on. He s not only excellent at his job but also a nice person too! This was a great experience that was 100% due to Chris. Thanks again!

  densig abraham
2 weeks ago
Balise might have a courteous, helpful sales department, but once you buy the service department is terrible. Mind you they sold me the car with a tire lock and provided no key. Found out during tire rotation. I schedule a week before to have it removed and I still waited 2 hours for a damn bolt. That's terrible and unacceptable. Do better. Plus the service counter girls are rotten and not helpful, with stank attitudes for no reason. It's your job, do it with a smile on your face not the dog face I received.

  Michael Jimenez
2 months ago
After considering buying a car for a while, my wife and I were blessed we came across Ryan at Hyundai Balise in Springfield. We received all the information we expected and even more. Ryan made all the purchase experience very smooth as he was with us at every step.If you re thinking about getting yourself new wheels, he s the guy for you!Ryan, if you read this, thanks for helping us make our dreams come true! We re loving it on every mile!

  Gina M
a week ago
Chris Nargi is a great guy/salesman. He is not pushy and does not expect anything from his customers. He leaves all decisions up to the customer after giving his recommendations. Overall, great experience at balise. Would highly recommend!

  Reynolds Winslow
a week ago
Customer interface at sales point was exceptional. A family of concerned individuals stood out with clarity. I highly recommend Balise for consideration, ALL things considered.

  TeenaG
3 months ago
I needed a car asap after mine suddenly died and I had to junk. As soon as we walked in Ryan approached us and was so nice. I had an idea of what I wanted and price range and there was no pressure from him. He showed us several cars in that range and then asked which I d like to test drive. I fell in love with the first car I tried and after some discussion I picked it, and everything went as smooth as possible. Before taking out he sat with us and went through all the amazing features the car has and I was impressed. Great guy and so friendly! And great professional service! I m so happy Highly recommend Balise!

  Natalie Donze
2 months ago
Jonathan Hall was everything anyone should expect when buying a car and more. My process started by just looking and I was not pressured during day 1, however I was given options and a follow up email with my options of the day. I was able to talk to him that evening about a certified pre owned vehicle, made an appointment for the next day, and drove home with a new car!I was given options, walked through every and all parts of the car, and not once felt like I was taking up too much of his time or hurried up.Both Jonathan and the team were wonderful in this process.

  Dave T
3 months ago
After a frustrating weekend of desperately searching car dealerships from Connecticut to Western Ma to Fall River, our last stop was at Balise where my girlfriend and I were met by Ryan Karas, a sales consultant. Ryan was diligent in responding to our requests and really wanted to help. We needed a vehicle desperately after the previous vehicle had been damaged badly. Every dealer we went to after searching online inventories of each dealership just didn t seem to have the actual cars they had listed as being available. We took a chance with Balise and we are so happy we did. Ryan s biggest concern was making sure we got what we came for. And he delivered. Not only met our expectations but far exceeded them. Even after the paperwork was done, as his shift had ended hours before, he stayed to make sure everything went smooth, never rushing the process at all. He was patient with my girlfriend and I as he explained literally every feature the car has to offer. Car dealers get a bad reputation in terms of trust and customer service sometimes but Balise won when they got Ryan to represent them as a sales consultant. Thank you Ryan we greatly appreciate your help. You literally saved the day and we absolutely love the car!!Dave T

  Robert Magnolia
6 months ago
Balise Hyundai has continued to prove itself to strive to be the best. No excuses or surprises which is a breath of fresh air while most retail experiences these days are full of them.Keep up the great work Chris!

  Michael Wulforst
2 weeks ago
The best car buying experience I've ever had! Every staff person we worked with was a 10/10, friendly, accommodating, and professional. Our sales associate Traci was awesome and really went the extra mile for us!

  tammy jones
a month ago
She deserves 10 stars! Traci is amazing! From my first contact with her until well after my car was delivered! So polite and respectful. Never felt pressured and would recommend her to anybody!

  Janna Hall
4 months ago
I just bought a new car through Balise Hyundai and Ryan Karas was my Sales Consultant. He was super friendly from the get go and not pushy at all. I d gone to another car dealer in the area and felt like the consultant was standoffish and I was bothering him to help me. Ryan was a delight to work with. He was patient with all of my questions. He also did a really thorough job of going over all of the car s smart features with me, as I had just upgraded from a really basic, older car. Thank you, Ryan!

  Thomas Bergeron
3 weeks ago
We appreciated that Balise was able to get us the exact trim we wanted when no other dealer in the Valley could and quickly! The whole experience was smooth and everyone we interacted with was friendly and professional.

  Christopher Grey
3 weeks ago
I recently visited the Hyundai dealership and had the pleasure of working with Yves Sevelo. From the moment I walked in, their professionalism and expertise were evident. They provided exceptional service throughout the entire process, from answering my questions about different models to guiding me through the purchasing process. Their knowledge about Hyundai vehicles was impressive, and they went above and beyond to ensure I found the perfect car for my needs. Additionally, their friendly demeanor made the entire experience enjoyable. I highly recommend Yves Sevelo to anyone in search of a new Hyundai.

  Lucy Soto-Abbe
3 weeks ago
In September 2021, I financed my first Hyundai, a 2022 Palisade. I got it exactly how I wanted, including the exterior color, interior color, and all the extra features. I absolutely LOVED my new Palisade!! I took it on numerous road trips and felt safe driving it. Exactly 2 years later, in September 2023, with only 45,000 miles on it, I had to get the back brakes and rotors replaced. There were already about 4 recalls on the vehicle by this time. On December 12, 2023, while I was driving to work my car started to shake and kept bucking. I went to Balise and after they ran a diagnostics, they found that the engine head was cracked. I was also informed that the parts needed to fix it were on back order. About 2 months later, I was contacted by a service representative from Balise that the technician at the dealership contacted engineering at Hyundai and was informed that the fuel injector and other things need to be repaired along with the engine. The parts needed for these additional repairs were also on back order. Finally on March 4th I received a call that my Palisade was fixed and I could go pick it up. After picking up the vehicle while I was on my way home, the vehicle bucked a couple of times. I drove the car around for a few weeks and it would still buck from time to time. I went back to Balise and informed them that the car was still having issues. While I was in the customer lounge, my salesman, Jesse Burnham, happened to be walking through and stopped to talk with my husband and I. We discussed the issues that I was having with the Palisade and how unhappy I was with the vehicle. I informed him that we had filed a complaint with Hyundai Corporate and we weren t getting anywhere with them. He said he would come back and check on us. About 10 minutes later Jesse came back and told us that he didn t like that we were dissatisfied and unhappy with the Palisade. He said there were some options to perhaps get me out of the car loan and that he will do everything he can to help me as he didn t like to hear that I was having so many problems with my vehicle. As I expected the technician couldn t find anything wrong with my car. On my way home that evening the vehicle bucked a couple of more times.The next day I went back down to Balise to speak with Jesse about my options . Well Jesse kept his word, he did everything he could to get me out of that car loan without a lot of penalties. He and the manager, Brian personally worked with me to get me into a new vehicle with roughly the same payment. I ended up leasing a 2023 Santa Fe. It s not the Palisade and honestly I didn t care because my faith in the car was unsatisfactory and I wanted nothing more to do with the Palisade. I absolutely appreciate EVERYTHING that Jesse and Brian did for me and my situation. I honestly don t know too many car dealerships/salesmen that would go above and beyond the way they did. I am very grateful to Jesse because he cared about my dissatisfaction with the vehicle and as his customer. While I was at the dealership, he had a couple of other customers show up around the same time and he gave us all the same attention. He made it a point to not let me leave the dealership with the Palisade. He made sure I left as happy as I could with the Santa Fe. Although my experience with the Hyundai product hasn t been great, my experience with Balise Hyundai has been positive. If you are in the market for a Hyundai and want an honest and earnest salesperson, I would definitely recommend Jesse Burnham. He cared enough to help me resolve my issues with a bad situation.

  Charles Ford
a month ago
Great dealership. My new car purchase was processed quickly and efficiently. Could not have asked for a better time purchasing a car. Hats off to Jesse Burnham, what an awesome dealer.

  Adam Goodale
4 months ago
I was thoroughly�impressed with not only the service department and�its people but also the attention�to detail that the service tech (Angel) was able to provide.�Angel even went as far as taking a 20 minute ride with me and he was able to see and identify three problems that I've had with my car since it was brand�new. I had previously brought my car to two other dealerships while it was still under warranty and they weren't even willing to take the time to look for�the�issue's. I'd highly recommend this dealership.

  Natalie Pullen
4 months ago
Great experience with Balise Hyundai in Springfield. Everyone was so helpful with any questions I had and I would definitely recommend them when getting a new vehicle. I worked directly with Sharif and he was amazing. He helped me find the car I was looking for with reasonable price.

  Michelle Derkovitz
5 months ago
We had an amazing experience purchasing our vehicle at Balise Hyundai. Chris Nargi, our salesman, made sure the whole process, start to finish, was seamless. The car was purchased without seeing it and Chris made sure that it met our expectations!!! Thanks to Chris for all the extra attention he gave to us!!!

  Nancy Shimel
3 months ago
Just recently purchased a vehicle from Balise Hyundai and worked with Sharif Bilodeau, who was very professional and informative throughout the process. He made the whole experience easy. Would highly recommend him when you are shopping for a new car!

  Crystal Detres
3 weeks ago
Sharif at Balise Hyundai was great in helping me trade in my sedan for an SUV that fits my growing family s needs! He was amazing- very knowledgeable, helpful and responsive!