Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Donna Pierangeli
6 months ago
The service advisor Brent is great. He's knowledgeable and efficient. The staff is great. When you have your car repaired you don't have to go back for the same problem Prices are reasonable
Evan Boudreau
5 months ago
Fair quotes for good repairs that fix the issue instead of patching over. The staff are honest and helpful about the best courses of action for your car and your wallet, even to someone as car-illiterate as me.
Warren Snow
9 months ago
Great job by Will and his help. Brent in the officekeptme updated on the repairs and what the issue was. Guys in the garage diagnosed the problem and had it fixed within 4 day ( took 2days to get the part). Very fair pricing. Thank you
Stu Saine
a year ago
We own three vehicles in our family, and all are brought to Stebbins for reliable and friendly service. I have found them to be honest, fair, and accommodating. They go above and beyond when servicing your vehicle, and they explain and communicate issues and pricing during the repair process. It is so nice to know there is a good place locally to take our cars for service when it is needed. The Stebbins team are top notch professionals!
Jake arms
7 months ago
I may have an isolated experience but I brought the car in with 1 problem, when I picked it up it still had the problem, PLUS 2 more. They wanted me to pay full labor AGAIN to diagnose any of it, mind you 2 problems started from there work!
francis fontaine
9 months ago
I have to give these guys 5 stars. I had brake work done this week. They did only what I asked them to repair. They didn't try to push other services. Kept me informed as the troubleshooting and repair progressed. Thanks guys.
Maureen Beaudin
4 years ago
What sets businesses apart is not just the work but how they handle the service. I felt very confident they could handle the work. Great expectation setting, cost estimates, explanations of the challenges with my car. The work was done as explained and in the time and budget they had conveyed. The day after I retrieved my car, it began to rattle. (I had exhaust work done) I called back immediately. They took me right in and made the adjustment. I was anxious that there might be additional charges or a claim that I would need additional work and that they had identified new repairs but they stuck by their work and I left a happy client. Very pleased with their work and their customer service.
Rebekah Alicea
3 years ago
Look no further-last auto repair shop you will ever need.This year, amidst a pandemic no less, Stebbins met all of my automotive needs that cropped up, minimized expenses for me whenever possible, and delivered excellent care. Having performed a variety of services for me, big and small, from a full brake job and electrical work, to oil changes and tire checks (on my car and my motorcycle), I couldn t have found a better place to bring my vehicle. I am so thankful to have discovered a local shop that I can trust, that does competent work, and goes the extra mile. The owner, Will Stebbins, truly goes out of his way for his customers, and has made a lifelong customer---and friend incidentally---out of me. He and his staff are courteous, diligent, and knowledgeable, as well as proficient at what they do. You will not regret trusting their expertise for your needs. As I said look no further. Highly recommend!Services: Electrical repair, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Brakes, Air conditioning, Oil change
Rich Miller
5 years ago
The Best Repair Shop in Central MA. Everyone here works as a team, and they are the A team. One of the only places comfortable, skilled, knowledgeable, and experienced at taking in unique trucks and cars regardless of size or issue that are considered intimidating to dealers or others. John is always friendly and professional, and is able to get you into an appointment to be seen quickly. Andy knows a lot about transmission issues. Mike is highly skilled in complex electrical issues on big trucks. Often times technicians throw parts at problems and neglect to diagnose these underlying electrical issues. I'm very thankful and glad I found these guys, and that they took care of my truck when I was in a jam. Not only that, but when another repair shop messed something up, Mike pointed out the issue, and told us to go back to them and why. When we did, the other repair shop took care of the issue at no charge. The hourly labor rate is on the lower side of average for the area, and like any other they have to mark up parts if they sell them to you. But at Stebbins it is certainly worth the cost, due to the expertise and customer service skills. They are always busy, but somehow always make time to listen. Check this place out because this place is trustworthy, and we all know places like this are wicked hard to find.
Tracey
3 years ago
We've been going to Stebbins for over a year now for all of our car service needs. I've been an avid "dealer" person for over 10 years, only bringing my car to the dealer for any issues/service. Luckily we found Will through word of mouth & haven't been back to the dealer since! We've brought in a vehicle thinking it needed something really expensive, after diagnosing Stebbins figured out the problem and it was a super easy fix. Their honestly is second to none, which in this line of work is SO important! Their prices are more than fair, I never feel like I'm getting ripped off leaving there. Lastly, Brentt in the office is the best, he's so great on the phone and is always able to answer any questions I have. We're always able to get our vehicles in quickly also. If you're looking for a new mechanic, I couldn't recommend Stebbins more! 10/10 Services: Tires, General repairs & maintenance, Auto engine tuning, Wheel alignment, Oil change
christopher harry
2 years ago
I needed a leveling kit installed on my Ram 1500. I heard about Stebbins from a few friends who had used their services. The guys were amazing and answered all of my questions prior to install. Their pricing was also very reasonable. I couldn t be more happy with the finished product!Service: Steering & suspension repairService: Steering & suspension repair
Thaddeus Endriga
a year ago
After getting an excellent referral from a friend that had some major mechanical work done on her SUV at STEBBINS, I brought my '17 Civic in for AC repair for a known leak in the AC system.While talking to Brent to schedule the inspection they had enough experience in the field to recognize that the issue I was describing was from a faulty part that they had seen many times before.Upon inspection, their prediction was confirmed and defective part was the cause for all the refrigerant to leak out of the system. They even provided me with pictures showing me the areas of the leaks.Integrity:Instead of completing the repair themselves they put me in contact with Honda since with their previous expertise they knew that the part would be covered under an extended warranty Honda had on this known issue.So I brought the car to Honda and they repaired the car for no cost under the warranty saving me over $1000.When was the last time you heard of or even personally seen such integrity?I will be telling everyone that needs any kind of auto repair to bring their vehicle to STEBBINS.Service: A/C installation & repair
Yomiggs Tattoo
2 years ago
Came here for my oil change for the first time. They are the nicest people i ve come across. Not just the front desk but even the guys working on the cars. I m definitely making this place my permanent spot for an oil change, and the price was cheaper than I expected. I m bringing my wife's car here also from now on.
Jim Langway
2 years ago
I was referred by a family friend to Will/Stebbins Auto due to their extensive knowledge and quality of work. I was looking to upgrade the clutch in my Camaro and spoke to the guys at Stebbins about the job. I dropped the car off with them and Will personally got to work on it right away. Brentt kept me in the loop the entire time and provided me with an accurate expectation to when it would be done! Will completed the job, ensured everything was working properly and even waited until after close to when I could get there to pick it up so we could discuss it further. I am beyond satisfied and would highly recommend them to anyone looking to get work done on their car!
Hol B
7 years ago
Will who is the owner is amazing! He is totally customer focused. He provides options and an honest opinion on best next steps. I've had my Lexus serviced by him for over 3 years. Over 220k miles and still running like new. 5 stars!!
Mackenzie Mitchell
5 years ago
Super friendly and knowledgeable staff! Both of the gentlemen that I spoke to took the time to thoroughly explain how my car works and what could possibly be causing problems. They provided suggestions regarding a step-by-step plan to correctly diagnose my car problems in a financially-savvy way. They seemed to be extremely honest and care about my best interests. I would recommend Stebbins Auto Repair to anyone, I will be back!
timothy
4 years ago
I really like them so far, and so far so good. I am bringing the car in this week to have something done and we'll see how good they are because there is something that they just repaired that needs more work I will updateUpdate:... Totally forgot to update This review. I love these guys I literally bring my cars to them for everything. They are my go to mechanicI bring both of my cars to them for everying!!!! Super dependable honest and will really be there for you very informational. .... If I was to recommend anybody I would recommend them a million times over!!!
Melissa Lepage
6 years ago
I had needed an oil change from somewhere convenient to work. I looked up area garages and the reviews for Stebbins were great so I decided to try it. The owner, Will, was awesome at offering me the best oil for my situation and didn't treat me like a dumb woman that knows nothing about cars. I had kind of been testing him to see if when he rotated my tires if he would know to reset the computer...he came out and without any prompting from me told me how he reset the computer and how most places don't know to do that. He was not bragging, it's a fact! But I knew it needed to be done and was so pleased that he knew to do it. He was also honest with me about the condition of my tires; I had been told a month after my car passed inspection that I needed new tires. When I asked Will about them he said they were still good. Clearly the dealer that told me I needed new tires were just trying to make a sale. As long as I'm working in the area Stebbins will be my mechanic!
Angel Corona
3 years ago
Had my check engine light come on and was able to determine that the issue was an oxygen sensor. I was able to easily book an appointment over the phone, the person was very friendly. The day of the service appointment, they confirmed the faulty sensor and even took me back into the shop to show me exactly what the problem was. They were able to get the part same day and I came back later to have it installed. It was smooth sailing with Stebbins and I would definitely bring my car back for any auto repair and maintenance. Best place in Southbridge, hands down
Connor Tuck
3 years ago
We broke down on I-84 on our way back from a vacation. We were extremely lucky to have found Stebbins and their great team. They took care of everything from the first call all the way through to getting us back on the road. If you need a mechanic, don't look anywhere else. 10/10 would recommend!!Service: Engine repairService: Engine repair
FsJuicyJ
3 years ago
My car broke down during the recent snowstorm. Clutch went to the floor and stayed there, I couldn't drive the car or get it gear.I had my car towed and the first shop I was going to have it towed to refused it saying the transmission was broken and they don't "do that type of work" There was no way the transmission was broken.I had my car towed to Stebbins instead. The owner Will stayed after hours for us to arrive and get my car off the tow truck into the shop. They quickly diagnosed the problem as a ruptured hydraulic line to the clutch slave cylinder and had it repaired quickly.Services: Transmission, General repairs & maintenance
Alexander Jolie
3 years ago
Been using Will and his shop for years. It may not be the cheapest shop around but you are getting your work done by honest mechanics who aren't going to bleed you dry for work you don't need so in the end youll leave happy. They take their time and do it right the first time so you don't have to get it done again. Couldn't recommend them enough.Services: Exhaust, Tires, General repairs & maintenance, Wheel alignment, Oil change
Kelsey Dana
a year ago
Stebbins is our mechanic of choice! We've been using this shop for 5 or 6 years now. They don't fleece you or make you feel like you're getting ripped off. We appreciate them
Katie Skeggs
5 years ago
I highly recommend Stebbins. I trust them completely to do a through job at the right price. I have been taking my car(s) here for 8 months and won't go anywhere else. Will is friendly, approachable, and takes the time to explain exactly what needs to be fixed and how it works. My previous car (an '03 jetta) was having transmission problems and instead of just saying the whole thing needed to be replaced, which most repair shops would do (which would cost more than the car was worth), he diagnosed the specific problem and asked if I wanted to replace just that part (solenoid), which costed significantly less. I appreciated his honesty and transparency and that I could afford to keep my 15 year old car running. After I finally sold that car, I brought the car I intended to buy (a 2015 crosstrek) here for a pre purchase inspection. Will examined every part and component on the car. He pointed out some body damage that I didn't even see when I test dove the car. Most importantly he saw that one of the struts was leaking and needed to be replaced. I was able to go back to the dealer with this information and the dealership agreed to replace it with a genuine Subaru strut, saving me $500.
chris capwell
10 months ago
New to Mass. Got referred to Stebbins. I am so glad I did. Amazing customer service. Excellent pricing. And most importantly clear communication about mechanical issues. I highly recommend.
Marek Garlicki
5 years ago
Incredible!!! I was told by 2 mechanics that I need new engine in my 2001 Suburban, STEBBINS took a look and saved me big bucks!!!! fixed the engine in 24 hour, no new engine necessary anymore! INCREDIBLE SERVICE! Nice people, Mike especially! Thank you guys. I Recommend Them 100%!!
D VW
4 years ago
When an electrical issue in my 2000 Excursion kept Will and Mike working late on a summer Friday, they fixed it, called me and waited for me to pick it up.That sealed the deal for me.Stebbins Auto Repair is a professional repair shop. The team has diagnosed, and serviced my vehicles for the last two years. I travel 20 minutes to get there, passing by 6 much closer shops. I trust only Stebbins to work on my four vehicles that range from 1996 to 2016. They will always call with the diagnoses before performing work.
Gil Provost
8 years ago
I have found my new shop!! I took my van to 3 places to get my reduced power problem fixed. I spent over $850 on these places swapping parts. Will looked at it for me and found a broken wire on the engine harness within an hour. Repaired the wiring issue and got my business back on the road for less than $150!!!
Anthony Jarema
a year ago
This is a great place to go with any car problems you have, honest, reliable, and knowledgeable! Next time you need service, diagnosis, or repair, be sure to check them out!
Eric O'Brien
7 years ago
Will and his team always takes care of me and my cars. They are honest and do the best work. The integrity and great customer service keep me coming back. I would not trust anyone else with my autos.