AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean Murphy
2 weeks ago
I had a terrible experience here. I got in, it smelled like weed, the workers were talking to each other about whatever while I was trying to get help, and ultimately I was given the wrong part after I was very explicit. Would rather drive slightly further to the Medford location.

  Adrianna L
4 months ago
When in and spoke to a young man and asked him if they replace fuses for customers and he said no they don't but some area locations do. No biggie. My boyfriend asked me to check the panel beside the steering wheel and find the fuse number and pick out the fuse. So I brought the panel inside with me and asked a different associate. His name was Felix. Which fuse do I need for my headlights because they haven't been working the high beams work but the regular beams aren't. And he was so kind so helpful. Help me find the fuse check the car check with fuse took his time. Had patience come to find out the fuse didn't even need to be replaced and I was just using the lights wrong in this old 2000 Honda. He kindly returned the fuse that I did purchase and explain to me how to properly use my headlights. Long story short, if you need help at this AutoZone on Washington Street in Somerville, ask for Felix. He's the greatest. I wanted to give him a tip. I didn't have any cash. He was so humble and so kind. I couldn't think I'm enough for making this old girl feel not so stupid. Thanks again, Felix!

  young kim
3 months ago
Best auto service experience ever today. WILL is a manager at Autozone 160 Washington St Somerville MA. WILL went out of his way to "steer" me in the right direction. Both my headlamps suddenly died. I thought my headlamps blew a fuse. He doubted it but got out behind the desk and pulled out the fuses: all good. He put in new lamps: problem solved! Routine? Not for me. Can't drive a car without head lights. I have no time to fix my car problems, etc. But WILL fixed this in minutes!! The professional and respectful way he did this I will always remember. WILL the manager at Autozone Somerville: truly the best. BTW that store is busy and overall excellent with great selection and obviously great customer service.

  Ryan Firmin
2 months ago
Do not come here. The man working was incredibly rude and would offer no help. Refused to replace my battery and was of no assistance. Horrible experience here again do not come here.

  Ilyas Nazarov
8 months ago
I was just denied a new Duralast Gold battery despite only having had the battery since Feb 2023. They refused to give me a new battery because they had already replaced it once under warranty. How is it my fault that these batteries do not last? Is there no customer satisfaction guarantee?? I have been a loyal autozone customer for over a decade having even been an employee before, and this is how you treat your customers??

  Alexandre Pereira
7 months ago
Have been purchasing parts here for different businesses for multiple months now. Always get great customer care from the Comercial team. Martin, Ernesto, Jesus, Miguel. The guys are awesome

  Maria R
8 months ago
They are always very helpful I have a lot of warranty on car parts and I've never had any problem with my warranty returning parts and getting another replacement they are excellent to me I give them a five star attitudes are good I'm very helpful real quick

  Kristina Chicklassique Mateo
8 months ago
I went here today to get some things for my car and a very nice employee brought me to the items and then rung up my purchase right away. Very impressed and thankful.

  Dan Mosher
5 months ago
Very disappointed, tried to return an item that had leaked all over my automobile, and they wanted to give me back one penny needless to say I won t be going back any time soon

  Brandon Almeida
3 months ago
Busy but they handle it well. Has everything a customer needs.

  Harvey Young
a year ago
James and his colleagues were super helpful and friendly. James helped us swap the head lights. Our car model wasn't the easiest to work on but James was really patient with the process. Definitely one of the best AutoZone I've been to.

  Sheila O'Malley
a year ago
Carlos the assistant manager was beyond helpful. He came out and tested our battery, starter and alternator, all for FREE!! AutoZone does it for no charge, saved us from spending $200 on a new battery. People should definitely know about that, get your systems checked out, takes 5 minutes.

  Judith Packer
10 months ago
Will R. at AutoZone in Somerville on Washington Street is a true Godsend. Honestly, it was raining Elephants and Rhinos and he stood in that storm and replaced my rear window wiper!Awesome Sauce! Sorry about your wet sneakers, Will! Thank you!

  Carmen Huang
a year ago
Singh the store manager was absolutely amazing! Can t thank him enough for going out of his way to figure out what was wrong with my car, fixed my key and got me going with a car battery. Thank you!

  Renee Gross
11 months ago
Ryan & James were heroes tonight! They helped us out when the clips for one of our wiper blades broke and we were struggling to get it off. Would definitely go back!

  Dillon Marujo
10 months ago
An employee opened his door and hit my brand new truck and the manager Will took care of it the same day. Great customer service and i ve been a customer since they have opened

  edwin ojeda
a year ago
Great experience when I visited your store.Caroline Morales noticed I was unsure what I needed ,she came right up to me very pleasant like and helped me threw the process.I am so pleased that you have people like her working to help customers find products you sell.Thanks again Caroline Morales

  James Love
3 years ago
This location has a relatively new manager that moved here recently from Georgia I believe, I am not positive of his name (possibly David) but he was extremely knowledgeable and helpful. I had purchased around twenty different items and charged incorrectly by the cashier at my original visit. The new manager who I spoke with on the phone the following day knew exactly what to do and solved my problems. He was great on the phone, reconciled each item I purchased with me, and corrected the error accordingly.Greatly appreciative of his help and high quality customer service. They ve got a great manager in this guy.

  Seth Gertz-Billingsley
a year ago
Some of the best service I ve had at an auto parts store. Lalo was incredible; he set me up with some great places to visit as I m new to the city. The other guys inside were also amazing. Just superb service and also great conversation. Will return for sure.

  Alex Yu
2 years ago
The staff Gabriel was amazing. I was looking to buy some scratch-off but he helped to remove those himself! The store had professional staff like him, that is truly making a difference in brining honesty back to the industry. Highly recommend.

  Mia Monserrate
3 years ago
Francisco D. was one of the best and most courteous auto parts personnel I have had the pleasure of dealing with. He helped me change out my battery after a stressful afternoon fraught with car difficulties. He was polite, informative, and helpful. He went above and beyond to provide the best customer service and education/instruction on best maintenance for my car. I would highly recommend if this location for any of your auto needs.

  Sarah Horton
2 years ago
THIS PLACE IS MY GO-TO! They're always friendly, knowledgeable and the prices are great. I bought some new wipers and one of he guys working installed them for me! So thankful to get such amazing customer service at this AZ location.

  bets
4 years ago
It took forever to be helped, the guy hit on me, Pretty sure he was high.He rang up everything incorrectly and charged me like 30$ more than I should have been. I even showed him the sale sign that was next to the register to show his the deal. He said He entered it, but he didn t.When I came back in after seeing he did it incorrectly he was asking me how much I want to pay for it, I said I want to pay the right price. He kept telling me random prices I could pay and that I had to tell him what I wanted to pay.He asked if I wanted a air freshener for a dollar. I said I ll take 1. He rang two packages up at $1.50...He ended up taking off different items and not charging me for the correct ones. The price was almost what it should have been but was a few dollars more than it should have been. I just wanted to leave after being in there for almost an hour just to get oil. But then I had the wrong items on my receipt so I couldn t exchange or return if I needed to.No I don t want you to come to my house and change my oil, we will not have a good time. And you can not hang out at my house after.

  cynthia sorto-flores
2 years ago
This location was absolutely amazing!! I had an associate named Andres help me find what I needed. He was super helpful and very enthusiastic. Made me feel very comfortable asking him questions to make sure we got to where I needed to be. I will most definitely be back here!!

  Anne B.
6 years ago
Great service. Sorry I didn't get your name but thanks for installing my wipers, advice on what wipers to get and on the windshield fluid reservoir situation. Oh and in my next life, I want to come back as your hair - my son and I loved it! The length, black sheen, texture- everything! Great service dude!

  Justin Conway
3 years ago
Moses, the store manager, is absolutely fantastic. Top-notch customer service. I had bought a 2.25 ton, low-profile jack for my garage and found it was badly damaged when I got it home. There was an insert in the box that instructed to call the manufacturer for warranty claims, and to NOT return the jack to AutoZone. I spent the past 3 months calling the manufacturer weekly, and sending them emails, all of which went unanswered. Upon calling the store to explain the situation and hopefully reach some resolution to my issue, Moses was incredibly kind, understanding and accommodating. He told me the hours he would be at the store and to come by to get this resolved. After a friendly chat at the register, Moses completed my return and refunded the cost of the jack (they didn't have another in stock to replace the damaged one). Very satisfied with how this was handled.

  Harley Poutre
2 years ago
Staff here is top notch. Went out of their way to help me and answer all my questions. Very friendly and welcoming. I highly recommend them over other auto shops.

  Katie Green
2 years ago
Excellent customer service! My car was in desperate need of a new battery and would not start. Diego went out of his way to change it in the frigid cold weather. A complete life saver. Would recommend this place to anyone.

  Rita Walsh
3 years ago
I got amazing service today from an amazing group of guys! It was frigidly cold weather and they installed a battery in my car within 20 minutes even though the old battery was rusted. They really saved the day before a snowstorm!

  Neil Myer
2 years ago
Fantastic service , they went above and beyond to help me out , when they didn't have to. They are awesome. Lorenzo did a great job. Highly recommend this location. Will definitely be back to buy my car parts ONLY from here.