BMW of Shrewsbury

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Victoria Wittman
a month ago
BMW in Shrewsbury is an excellent place to buy a car. I just bought my second car from them. I went from a commuter 328i to an X5 for our large dogs and grandchildren. They have gone through my stages in life with me. My sales rep, Ryan, was capable, understanding and extremely likable. I ended up with the perfect car for me, after three test drives and i spent less than i thought. The purchase was seamless and we had training on the new features. I can go back and get additional questions answered after I ve driven the car a bit. The place is comfortable, spacious and the fun coffee machine a plus! We are lifers here (plus repeaters get a discount). Safe driving!

  Chris Rich
3 weeks ago
I came to this dealership in need of help with a recall in which the official repair was yet to be published. My service advisor Lance was excellent at keeping me informed on the status of the vehicle, went in depth with my options and they helped engage regional and national resources to get my 328i back on the road! I must say I have never had such a good experience. While it required lots of patience at times, the outcome was worth the wait! I will be bringing more business to this dealership in the future as a result! Thank you!

  Dan Warfield
2 weeks ago
I recently purchased my first BMW 5-series from BMW of Shrewsbury. The entire experience from start to finish was as smooth as I could have hoped for.Working through the framework of a deal with Yvonne and Marc was a straightforward experience and I appreciated their ability to work on a deal we could all feel comfortable with.When I picked up my car, I was greeted by Doug who was able to spend time with me in my car getting it configured through the App. Doug's passion for the car's features and overall knowledge about his product was impressive. I left feeling confident in my purchase and excited about the features I didn't even realize existed before purchasing.The entirety of the experience with this team pleasant and I am sure this won't be my last time working with them.

  Stephanie Picard
a week ago
We ve been shopping at BMW in Shrewsbury for many years. Mo is hands down the best in the sales department. Mo ensures the buying process is smooth and seamless. Easiest vehicle purchase to date. Thank you for everything, Mo! We love the shark plates !

  Matt Gattuso
2 weeks ago
Matt Roy and the service staff are great at this dealership. Five stars for the front office team. Management has made some poor decisions on service, in my opinion. When it was owned yby Wagner and I brought my car in for service they d give the car a thorough cleaning, vacuum the car, and even give pretty effective interior cleaning. Since new ownership has come in over past few years, corners have been cut. My car now comes back with a coupon for a free wash at Scrub a Dub / better than nothing, for sure, but I much preferred the personal touch and effort Wagner staff made to return my car looking like it was off the showroom floor. Even Jiffy Lube will vacuum the car and wash the windows with an oil change for about $200 less. The coupon makes it feel more like self service vs full / premium service that you d expect from a luxury car dealer. First world problems, I admit, but you asked for my feedback. Took me 20 minutes to stop and vacuum my car on the way home and will drive to the closest Scrub a Dub tomorrow, probably wait in line for 15-20 minutes to get exterior cleaned. Not a big deal but I think McGovern is losing sight of why people bring their cars in to the dealership for service - which in my opinion is that white glove treatment that is now missing.

  Paidemwoyo Munhutu
a month ago
Nathaniel Paintsil and the sales team are a complete ace in the deck at BMW of Shrewsbury, we could not have had a better experience! Nate gave us all the options and helped us throughout the ordering process. Nate kept us up to date whenever there was an update, and gave me a call the moment he knew when the vehicle would arrive. Thank you so much to you and your team for making the experience seamless. We will definitely work with them again when the time comes. Thank you. We are loving the vehicle so far and looking forward to many years of a positive ownership experience.

  M. Richard Pavao
a month ago
Yvonne was an amazing sales consultant. She is knowledgeable, and extremely attentive. Communication was easy through text and talk. She replied promptly and always had an answer to a question. Overall, outstanding experience! I would highly recommend.

  Daryl Carter
a month ago
The entire experience from beginning to end was smooth and pleasurable. Our sales person Nate Reindorf was responsive to all of our questions; and was there from the beginning when we arrived in the showroom; right up to the point I drove off the lot. I have been bringing my previous vehicle there for service, and have always found the customer service to be top notch. I would not hesitate to recommend BMW of Shrewsbury.

  Kevin Rodriguez
4 weeks ago
The whole experience of going in and looking at the vehicle to financing and eventually purchasing was completely painless. They made it feel very transactional in the best sense. I did not feel like I was being taken advantage of and instead felt like I had all my option told to me with ample time to make the right decision. I can't recommend this place enough if your looking for trustworthy people to help you find your vehicle. Thanks to the team and especially Sergio for making this happen!

  Huy Le
a month ago
Yvonne is the best salesperson that I have ever met. The buying process was quick and straight-forward.

  Michael Hanna
4 weeks ago
Overall great service experience! Theo was super helpful, attentive, and easy to reach. He explained exactly what the issue was with my car in a timely manner and helped me weigh out the best options to move forward. He s the main reason I d bring my car back in next time it needs to be serviced and I would highly recommend!

  Mohan krishna (Krishh)
2 months ago
I recently purchased a X7 from BMW of Shrewsbury , and I must say it was an outstanding experience from start to finish. The customer service exceeded my expectations, and I must thank Mohammad and Adam, who went above and beyond to ensure my satisfaction.From the moment I stepped into the showroom, the ambiance was inviting, and the staff was knowledgeable and accommodating. The BMW X7 itself is a marvel of engineering, offering an impressive blend of performance, luxury, and cutting-edge technology.What truly set this experience apart was the exceptional customer service. The representatives (Mohammad and Adam) took the time to understand my preferences and needs, guiding me through the various features of the BMW X7. Their attention to detail and willingness to go the extra mile made the purchasing process seamless and enjoyable.I highly recommend this place for anyone considering a purchase. The combination of a remarkable vehicle and top-notch customer service makes this dealership stand out in the automotive world.

  abhishek santosh
a week ago
It was a wonderful experience buying our first bmw for Nathaniel at BMW Shrewsbury. He helped us through all the complexities and provided us with amazing customer experience. Loved the transparency with which he communicated with us. Looking forward to many more collaborations with Nathaniel & BMW Shrewsbury.

  Patricia Quitadamo
a month ago
Just bought my first BMW in Shrewsbury. I had the pleasure of working with Yvonne and Nelson, both of whom were very professional and extremely knowledgeable to guide me in my choice of vehicle. I could not say enough about the great service I received. Great experience!!

  Kyle Moreau
a month ago
This was our first time visiting a BMW dealer to shop for a new suv. Couldn't say enough great things. Nobody was pushy, we test drove multiple vehicles, answered all our questions we had, gave us their honest opinions, and were really helpful after our purchase. Ash was very professional and helped us along the way. Would highly recommend.

  D A
a month ago
Had an excellent, seamless, out-of-state pre-owned vehicle purchasing experience with these professionals. Car was exceptionally clean and detailed upon delivery.Nate the salesman was also eager to assist, and responsive throughout the sales process.I would not hesitate for a moment to purchase my next vehicle from this dealership. Please keep up the great work and uphold the standards for other dealerships to follow.

  Patty LaGoy
6 days ago
Went for a recall fix and took care of 2 other repairs, thorough and fair price. Ethan was very helpful. Appreciate the service. Thank you

  carl cempe
3 months ago
All I can say is that the service is top notch. Matt has always been the BEST person I have ever worked with in receiving any type of service!He is always professional and courteous! I am sure the other members of the team are as well under his supervision. I will always recommend them to my family, friends and colleagues. Great job Matt - keep up the excellent job

  Katie Chase
2 months ago
Excellent customer service! Lance Notified me when they began working on my vehicle and when they were done. They also provided a voucher to wash my car elsewhere since their car wash was out of commission. So thankful to have my car in such good hands when needing service. A+

  Mario Pagliocca
a month ago
Great experience no pressure in purchase a new X5. Gene was great and went over every detail. He gave us no pressure. He worked with us to give us the best deal. He also has promised delivered registration and floor mats as agreed in on business day.

  Janice Langlois
4 months ago
BMW of Shrewsbury once again did a great job. I had a broken tire valve and they fixed it quickly and efficiently. I do have a few other things I need to have fixed but what I appreciate the most is how they are helping me schedule the work over time. There agents are very helpful. I ve been working with Lance in particular for a couple years now and he s excellent. I appreciate all of his help and attention. Very professional. Highly recommended.

  Leah Colangelo
2 months ago
Theo provided exceptional care and attention to detail during my service experience. He went above and beyond to ensure that every aspect of my needs were met and exceeded. His dedication and commitment to delivering outstanding service made my experience truly remarkable.

  Leah M
2 months ago
I recently purchased my new vehicle from BMW of Shrewsbury and my experience was top notch. From the moment you walk through the doors everyone was friendly and welcoming. I worked with Ryan and he was very knowledgeable and patient as we looked at several vehicles. Throughout the process, I never felt as though I was being pushed to make a purchase. It was a great buying experience.

  Michael Czuchra
4 weeks ago
I am super-excited to be getting my new BMW 540i! The team here in Shrewsbury is absolutely wonderful. If you are in the market for a new car and you live in the area I encourage you to reach out to Yvonne Pham. Many thanks to Brad, Yvonne, Adam, Peter, Theo and everyone here at BMW of Shrewsbury for taking such good care of me through the years.

  Aisha Raheem
3 months ago
Worked with Peter and he explained everything thoroughly. I really appreciated the video recordings the techs used to help explain diagnostic recommendations. Everyone's always friendly and the service is excellent. You certainly get what you pay for.

  Brian Smith
a month ago
I've always disliked the experience of buying a car. So much that I put it off, and my "new" car was from 2010. But this time, we had an incredibly smooth and painless experience buying our X5 from Mohammad at BMW of Shrewsbury.For our test drive, he happened to pick out what turned out to be the exact car we wanted to buy. So, in a single visit to the dealership, we found the car we wanted, traded our old car, completed the financial transaction, and drove home in the new X5 within just a matter of hours. That was an entirely new and pleasant experience for us. Adam, in Finance, and John of the Genius crew, were also extremely helpful and efficient. Highly recommend this dealership and its staff!

  Bill Fredericks
a month ago
One of the things that are unique in all my car buying experiences is that I was assigned someone I could reach out to and ask questions about my new car at any time. I own a retail company so I realize what kind of responsibility that is. People aren t all that nice anymore and customer service bears the brunt of it all. Lance is my guy. I don t know how he does it but he s always responsive, pleasant and gives me straight answers. I must confess that my wife has BMW x7 and Lance is her guy too.so it was nice of BMW to keep us together. I love BMW s approach to personal customer service and fortunate to have Lance

  Rock Jocelyn
9 months ago
Yvonne Pham was an outstanding sales representative. She was able to negotiate a best price for is that included taxes and docs. They were willing to work with and without a trade.Please tell her#RockFromRI

  sandri karaj
2 months ago
I purchased a 2017 Infinity Q50, and I to say that the level of professionalism is well above elsewhere.Starting with their communication since I placed the appointment for the test drive, all the way to handling the paperwork and the inspection of the vehicle.Grateful to them and especially to Mohammad, Nelson and Sergio as they worked with me and were willing to listen to my requests. Truly grateful to those exceptional guys.

  Mike Dunn
a month ago
Great customer service! Sergio and his team were great to work with and made the car buying experience easy. I d highly recommend this dealership if you re looking to buy a new or used BMW.