Northampton Volkswagen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ally Dunlap
2 years ago
This is the first time I've ever written a review for a place online, but I needed to say how exceptional the service was here. I worked with Aimee for my 30,000 mile service, and she clearly explained every part of the service in a way that I, a total car newbie, could understand.As both a woman and someone who knows nothing about cars, it's really hard to tell if I'm being ripped off, but she explained everything so well that I had complete confidence in signing off on additional services and deciding to put off some others that could wait until my 60,000 mile service. She was incredibly knowledgeable and I actually came away knowing more about my car and how to identify some things that might need to be looked at. (You can actually look at your tires to see if your wheels need alignment. Who knew?? Not me!)They were also really great at communicating - they called me right away when they say that I might need to replace some extra stuff and explained the problems, and they were really accurate on how long they said it would take.It was an absolute 10/10 experience, and I'm never going anywhere else to have my car serviced, or even to have an oil change. It was expensive, but I fully think that it was worth it. Thanks Aimee!Services: Air & cabin filter replacement, Wheel alignment, Brake service & repair, Oil change

  Abby X
3 years ago
Very efficient most days, last Friday they were uncharacteristically behind. Gave me a 10% discount on 40k service and alignment. Several other "recommended" options which I opted not to take. They're good at not pressuring though. Comfortable lounge, snacks and coffee, good wifi.

  Rita Asselin
3 years ago
My husband was having issues with a tire loosing air and I called and spoke with Lyndsay about bringing it in to be looked at. She said bring it in and they would check it out. We did, they checked it out it had a leak, put a patch on tire and we were in and out in 2 hours without an appointment and they were busy. No complaints with the service and staff, always accommodating. Always bring our car there for service. Highly recommend them for service

  Monique Leab
3 years ago
Came in for service on our Jetta and was very pleased with the service and info given to us by Aimee McDermott at the counter, great customer service! Then while here we ended up buying a Tiguan with the help of Ben Davis who was very helpful and pleasant to work with. He cared about our needs and what we were looking for in the vehicle. Great experience all around and happy with our 3rd vehicle from them!

  Jonathan O'Brien
3 years ago
Jamari was a fantastic gentleman to work with! 10/10 would recommend coming here.

  Momma Goodwin
11 months ago
Miss JJ in service admin.....New staff. Unable to use coupons for service. Frustrating.

  Thomas Cox
2 years ago
Friendly staff made my visit truly a pleasure.